5/5
GoogleEleanor was really professional and patient with all my enquiries, I warmly recommend Interlet .
Trusted Agent profile · London
Interlet Sales and Lettings London reviews
★★★★★
259 reviews across 4 platforms
14 Abingdon Road, London, W8 6AF
Interlet Sales and Lettings's office in London, at 14 Abingdon Road, is rated 4.1 out of 5 across 259 reviews on four platforms, including 209 Google reviews rated 4.1.
209
Reviews on Google
This office
5
Reviews on Facebook
Business-wide
14
Reviews on Yell
Business-wide
31
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
TrustpilotSwift and professional service = Reassured, Stress Free Parent
My daughter has just moved to London from Wales to study at LSU. Unfortunately she was unable to get a place in halls and has been in a hostel while she's been looking for a place. We travelled down to help her and found out about Interlet via one of the property websites, it was either Zoopla or Rightmove I believe. We arrived at the office and they booked us around 6 viewings on the same day, which was great. I wouldn't have liked for them to take us to the properties, however seeing as they do not manage the properties, it makes sense that they don't. I do not know London very well but they printed the maps and gave all information I needed to arrive at the properties. We took the 3rd property that we viewed as we just wanted her to have a property to move into. All round great service and the girls in the office were friendly and professional. I would almost certainly consider using them when my Son moved to London in the next couple of years. A+
5/5
TrustpilotThank you Eve... or Eva?
I got in contact with Interlet after seeing an advertisement posted on Zoopla. Unfortunately the property had been let earlier that day however they assured me they had very similar properties in that area for my budget. Upon arrival I was greeted by a lady with dark hair, I think he name was Eve? Or maybe Eva? She booked me a number of viewings as promised and I moved in later that day. They work slightly different to lettings agencies and I was a bit sceptical at first but after learning that they seek the properties and book the viewings for me while I could concentrate on my work, it seemed like a great idea. I didn't really have to use the service as I was housed in the first day however it should be something that people look into if they have a busy schedule or possibly do not speak English very well. The second property I viewed was perfect for me and my landlord is wonderful. Check them out, f'sure!
1/5
Google1) They fill up the property site with ads for places they no longer even have on their books just to pull people in. 2) They tell you they have lots of stuff available and that you have to come into their office. 3) In their office you can be made to line up to speak with one of the 2 people who deal with lettings one of which is horribly rude to people in general. 4) After going through their folder of papers you find out that those nice looking places on their site don't even exist because "things are always changing". 5) BEFORE they will even let you see any of their properties they ask for a 120 pound upfront agent fee just to have the privilege of viewing the vague and few properties on their books. They only tell me this after wasting hours of my time. Fortunately I walked out and went to other agents who only take payment after you sign the lease and are much more professional.
2/5
GoogleAgency not helpful at all. They charge you a fee (120£) and then when you have a trouble with your landlord they wash their hands. I had a really not pleasant experience with one of the landlords they put me in touch with who happened to be Malaysian Chinese and was completely nuts and control freak. Her name was Mrs Celestial. So I would advise anyone wanting to rent a place from her think twice. Or try not to give the last month rent as what she did to me she refused to give it back and at the end when i said i will go into local court and sue her she gave me back only half. So stay away from Celestial Properties!! She is nuts. And the agency won't help you if you will have any problems
4/5
GoogleI was moving to London and I needed to find a place in four days, so I decided to go straight to this agency because I had seen many of their adds in Zoopla, and the prices seemed affordable for me. The agents are excellent, they organized lots of visits for me in the areas I was interested and all within my budget, they made everything easy for me and they called me when I found a place to make sure I was happy with that. The fact that there was a Spanish speaker in the agency helped me a lot too. Honestly, I think it is a very good choice if you don't have much time to spend on the internet looking at gumtree adds, or just if you are under pressure to find a place quickly.
5/5
GoogleMaureen Allouche at Interlet was absolutely wonderful. We had spent 2 weeks looking for a flat to no avail. However, as soon as we got to interlet Maureen started making phone calls and we had 5 viewings that day. After viewing number 2 we had a place to live which ticked all our boxes. This service is really helpful especially for people who are new to London and new to looking for flats to rent. I would recommend it to any one who is struggling to find a place to live and would like to find a place quickly.
5/5
GoogleI had experience of using Interlet services in first days of May of this year. It was a hectic day as I was arriving to London that day and my accommodation booking was canceled at the last minute. However Interlet agents were ready to search for suitable options for me although it was Friday 6pm and they were not supposed to work at that time. Eventually a few options were found and later that day I moved into my new house where I live still and what I'm very happy about. I think interlet is a good fair agency with many flexible options available at any given time. Highly recommended.
5/5
GoogleI recently used Interlet to find a property and was very pleased with the service I received. The staff were always very courteous and professional, and I felt were always doing the best they could to ensure my flat search went through smoothly. When issues came up along the way I put my faith in them to sort things out and was not disappointed. The property I found was so perfect for me, being so big, but I was worried about the price and the availability at first. Luckily I was able to move in immediately and for a price I was very happy with.
5/5
GoogleAlicia was great, really lovely and helped me so well!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAVOID
I have used this company twice. Once when I first moved to London and the last time in 2012. I thought they changed but they didn't. They really are terrible. The customer service is appalling. The accommodation manager I dealt with was Kasia Osinska. She sent me to view some dreadful places in London. So after wasting my time and my money I decided to go to a proper agency and I found the most amazing flat in Fulham.
5/5
GoogleBeen renting with interlet for the past year, very smooth process overall and they helped deal with issues quickly and effectively.
Agent replied · 21 June 2024
Hi Rahul! We are incredibly grateful that you took the time out to leave us a 5-star review. Thank you for choosing Interlet. We look forward to serving you in the near future!
5/5
GoogleI have been with Interlet for a long time. I've already rented two flats with them and have always received top quality service and advice for both of my rentals. Exceptional service all around. Shivan and Kerry are the best people ever. Very responsive, patient and helpful in every situation. Highly recommended. Thank you for a superb service
5/5
GoogleI have been pleased with interlet services. Mimoza was fantastic, her professionalism, reliability, friendliness and customer service has been 5*. 100% recommend.
5/5
GoogleInterlet is helpful, reliable and responsible agency. Especially Kerry has been very helpful and professional throughout my property search. Thank you very much!
1/5
TrustpilotWASTE OF MONEY AND TIME!!
I was dealing with Ms Fruzsina who set two appointments which turned up not being in line with what I requested (single room vs Double). I emailed her twice, with no answer... Once called the agency, they said she was on holiday and that they would have emailed me a list of properties, and this again NEVER happened. 120 wasted Pounds, and an approach which is anything but professional NOT SUGGESTED AT ALL!!
5/5
GoogleMaureen was friendly, professional and always very helpful. She found right place for me in five days. Couldn’t fault the service, thanks Maureen & Interlet!
5/5
GoogleUsed them for student accommodation for a year, very professional and kind. No issues whatsoever.
Agent replied · 21 June 2024
Thank you for your kind words, Wenxing. We are thrilled that we could be of assistance to you in your search for a new home. We hope to see you again soon!
5/5
GoogleGreat agency, Eleanor was very helpful
5/5
GoogleI had a smooth procedure with Eleanor from Interlet. I recommend
Agent replied · 21 June 2024
Thank you for your review, Younes. We are happy to hear that you had a 5-star experience with us!
1/5
GoogleVery keen to take the £130 and do nothing else after an initial 10mins work on the phone. The do not even have photographs of all the properties they have on offer so you waste a lot of time and money visiting places blind. Furthermore they are rubbish at keeping in contact via email. The fact the £130 is non-transferable is a complete con! Avoid this company like the plague.
4/5
GoogleInterlet have been helpful regarding any issues we have raised with them. The property was also extensively cleaned and prepared before we arrived. Overall a positive experience so far.
1/5
GoogleFlat was falsely advertised
5/5
Trustpilot5* customer service
I moved to London from Birmingham and I entered into the process of looking for a property with a short deadline. Mimoza and entire Interlet team make this process quick and easy. Every interaction has been a delight. Compared with the other letting agencies I used to dealing with, Interlet has been absolutely stand out in their customer service. Great company and people to deal with!
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