Trusted Agent profile · London
★★★★★
1,165 reviews across 3 platforms
29 Denmark Hill, London, SE5 8RS
Hunters's office in London, at 29 Denmark Hill, is rated 3.7 out of 5 across 1,165 reviews on three platforms, including 621 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleJesse was helpful and responded to all our questions quickly. Smooth process and a quick turnaround between viewing the flat and picking up the keys.
We are absolutely thrilled to hear Jesse provided helpful service and quick responses!
5/5
GoogleExcellent experience renting our first flat in London with Jesse Oteri as the letting agent. Jesse has been very supportive throughout the process, responding promptly to any queries and talking us through each stage. Overall, a very smooth experience. Thank you Jesse!
Thank you so much for your kind words! We’re delighted to hear Jesse made your first London rental experience such a smooth and positive one. We’ll be sure to share your feedback with him.
5/5
GoogleRaymond was a great estate agent to work with!
Thank you, Agnes. We are pleased Raymond provided such a positive experience!
5/5
GoogleI have used Hunters in Camberwell multiple times over many years - I have now sold two properties and rented one with them. They are FANTASTIC, the best, most organised, effective and helpful in the business. Brett and John and the rest of the team always do their best and know the business inside out while also possessing honesty and integrity. For a property deal completed today Daniel Derbyshire was my agent and he was absolutely brilliant. Helpful, communicative, reassuring. Daniel and Hunters will never let you down! 10 out of 10!
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you've found our team to be fantastic, organized, effective, and helpful throughout your multiple experiences with us. It's fantastic to hear that Daniel provided you with a brilliant experience during your recent property deal and we hope we can assist again in the future.
5/5
GoogleWe have been super impressed with the service & professionalism of Daniel Derbyshire and his team at Hunters. They could not have done more for selling our apartment. Their advice on selling price was on the mark which saved a lot of messing around. Very easy to deal with compared to other agents. Daniel maxed out our viewings at what is traditionally a quiet time of year & got us a quality buyer. Daniel also was on the ball throughout the Sales Progression. We strongly recommend. THANK YOU VERY MUCH
Thank you Sarah for such kind words, it was pleasure helping you sell your flat and we are delighted you were happy with our service. All the best for the future!
5/5
GoogleRaymond was easy to contact and answered all my questions relating to the property, appreciated his positivity during the viewing.
We are absolutely thrilled to hear Raymond provided such positive service during your viewing, William.
1/5
GoogleEverything was good until my check out. Upon check out my landlord which this agency was representing attempted to charge me £100 initially to replace lightbulbs which were not working in the first place. They said the claim is that high as call out charges for a contractor would cost that much. It’s absolutely ridiculous that they try to take advantage of tenants at check out and hold your deposit hostage. When I rejected the £100 charge they then dropped it down to £50. When I rejected that my deposit went to dispute where the independent adjudicator themselves said the tenant cannot be liable for replacing something I was not responsible. If you go with this agency remember that the law does not allow the landlord or letting agent to claim ‘new for old’ from the tenant’s deposit. This would result in the landlord or letting agent receiving a better item or more money than the item would have been worth at the end of the tenancy. This agency will take advantage of you if you don’t know your rights as a tenant.
Good Afternoon Ms Chowdhury, Firstly, thank you for your feedback, we take complaints very seriously as customer service is at the very centre of our business philosophy at Hunters in Camberwell. We always try to make the check out process as smooth and transparent as possible and that is why we use independent inventory companies to perform the check in and out. A tenant has a further 7 working days to make any amendments to those reports and your deposit was correctly protected within a government recognised scheme. The scheme can act as an independent arbitrator should there be any disputes we are unable to amicably negotiate at the end of tenancy. The whole process is regulated from start to finish. Within the terms of your tenancy agreement - Section 9.2.4, a tenant is responsible for the replacement of any expired bulbs at tenancy completion. You did not dispute that the bulbs were not working or amend the check in, to state they were not working when you moved in. You did however make other amendments. The check out shows the bulbs were not working when you left, therefore within the terms of your agreement it is your responsibility to replace them. We had to send a contractor to go buy the bulbs then attend the property and fit them. Most contractors want a minimum of a £80 call out charge to attend a premises and many significantly more. They do not work for free. Add in the cost of the bulbs and £100 is a fair price. A bulb is a bulb, you have to replace new for old, there isn’t an alternative. As you can’t buy second hand bulbs, your reference to the landlord getting a better item or using your deposit to make improvements to the property is irrelevant. We along with your former landlord, wanted this dispute resolved amicably and that is why despite the high cost to replace the broken items she offered to drop her claim by 50%. It was a perfectly fair and reasonable negotiation. The reason for the adjudicator’s decision had absolutely nothing to do with it not being your responsibility. Their decisions are arbitrary and are often at the whim of the person making them but on this occasion it was due to the check in clerk not testing the electrics at the time. Google reviews have become very important to small businesses like mine and we work so very hard to maintain them. To be given a 1star review when we have acted entirely legally, transparently and with integrity and as you say yourself ‘’everything was good until my check out’’ is so very disappointing. I sincerely wish you the very best for the future and if I can be of any further assistance please do not hesitate to ask.
5/5
GoogleI arranged a viewing and met up with Raymond Forde-Richardson, Property Consultant He arrived well before time and called me at exact time of viewing to locate me as I was just parking and the place was a huge estate not ease to locate the flat. He took time to direct me and we soon met up. He was kind professional, respectful and answered all questions as best as he could. Definitely good at his job
Thank you for taking the time to share your experience. We’re pleased to hear that Raymond’s professionalism, punctuality, and helpful approach made your viewing run smoothly. Your kind comments are very much appreciated!
4/5
GoogleDaniel Derbyshire was helpful when negotiating offer price and throughout the process of buying. As first time buyers we found the experience overall positive
Thank you for your wonderful feedback about Daniel's helpful support throughout your buying process as first-time buyers.
5/5
GoogleIncredible service and knowledge from the team. They found a buyer within a fortnight for us and the service to help us get to completion was impeccable. Brett and Daniel made the whole process easy and enjoyable
5/5
GoogleI recently bought a flat from Hunters. Daniel Derbyshire was very helpful when we worked out that it was the vendor’s solicitor, not the vendor who was causing delays. Daniel saw through the confusion and got the sale back on track. He was very helpful throughout the process. I also had very friendly and helpful service from others in the Hunters office while Daniel was on holiday.
Thank you Regina for your feedback! We’re delighted to hear that Daniel was able to identify and resolve the issues during your flat purchase, keeping the sale on track. We’re also glad that the rest of our team provided friendly and helpful service in Daniel’s absence. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please don’t hesitate to get in touch
5/5
GoogleThanks Brett and Daniel for your support from start to finish on the sale of my property in Camberwell. The process in getting photographs, walk-throughs and adverts up was seamless and the offers came in very quickly after that. Despite there being some unavoidable delays in getting to Completion, and some unavoidable hiccups along the way, you were there helping push things along, sharing your thoughts and always intermediating between all involved which removed a lot of the stress, and ultimately helped get things done!
Thank you Jose for such kind words, it was a pleasure working with you to get this sale over the line and we are grateful that it all went smoothly in the end!
1/5
TrustpilotAwful customer service
I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!
1/5
TrustpilotNightmare move
I used Hunters to sell my home after living there for approximately 35 years. I want to acknowledge that the sale itself was complicated and involved significant delays, including probate and Land Registry issues. Hunters did work to keep the sale progressing, and I recognise the time and effort involved in that process. However, my experience on completion day was extremely distressing. I was still in the process of removing my belongings when the buyers and members of their family arrived at the property. My family and I were placed under considerable pressure to remove a lifetime of possessions as quickly as possible. My belongings were outside and in the street, and I felt deeply embarrassed, overwhelmed and humiliated by the circumstances. I had expected the handover of my home to be handled in a calm and organised way. Instead, what should have been an important and emotional moment after 35 years in my home became one of the most distressing experiences I have ever had. I raised a formal complaint with Hunters. The agency investigated the matter and explained that they had followed their usual procedures and were not aware that the buyers intended to attend the property at that time. I appreciate that Hunters were not present at the property and therefore could not comment directly on everything that happened there. I also appreciate that the completion process itself is controlled by solicitors and that many aspects of the timing are outside an estate agent's control. However, I remain deeply upset by the way the handover unfolded and by the experience I had on the day I left my home. I believe clearer communication and better coordination of the physical move may have prevented the situation from becoming so distressing. Having considered my experience and the response to my formal complaint, I would not recommend Hunters based on my experience of the completion and handover of my property. This review reflects my personal experience and the impact the events of completion day had on me.
5/5
GoogleWe have recently purchased a flat with Hunter's Camberwell, and have closely worked with Daniel who is 10 out of 10 for responsiveness and you'll get promt replies to any email from him. He takes pride in his work and will take out of his own time to kindly make things happen for his clients. There is 1 aspect, however, that made our experience less then perfect and that was the 1 month notice on a monthly rolling contract the tenant was on, we were told about from the beginning which ended up not to be the case , and we had to move at short notice in a 1 month temp accommodation because of that. Brett was exceptional, very professional, as well, he went out of his way to accommodate our needs at short notice. All in all Hunter's Camberwell is a strong team and sure to provide you with great service.
Thank you very much Angie for such kind words, it was a pleasure assisting you on your purchase and we wish you nothing but the best for the future!
5/5
GoogleWe recently completed on purchasing our first home through Hunters (Camberwell ). Shania was our first point of contact with the estate agent helping us through it all and was absolutely fantastic in everything she did. When we decided to put an offer Daniel took over. There were a few false starts and some unexpected hiccups but he was really good as a liaison between us and the seller. He was always very prompt in responding to our queries, very helpful, friendly, great customer service and kept us updated throughout all stages. We couldn't have done it without both of them and are very grateful to Shania and Daniel for all their help! Would definitely recommend Hunters to anyone looking to buy or sell in the Camberwell area. M&S
Thank you very much Michal for such kind words and we wish you all the best for the future!
5/5
GoogleWe had a very difficult house moving journey with our initial buyer pulling out really late in the day. We changed agents to Hunters and had a great experience with Daniel Derbyshire who helped find us a new buyer and got our sale through really quickly. He went above and beyond on a number of occasions and was really easy to get hold of whenever we had any queries. His colleague Brett was also great. I would definitely recommend Hunters.
Thank you very much Claire for such kind words, it was a pleasure helping you and we wish you nothing but the best for the future!
1/5
Trustpilotillegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)
1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self
5/5
GoogleI recently had the pleasure of working with Daniel Derbyshire at Hunters (Camberwell). The entire process was incredibly smooth and stress-free. Daniel and the team were very helpful, proactive and kindly flexible with my work schedule. Their excellent responsiveness to emails which made a significant difference and kept everything on track. I would highly recommend their services!
Thank you Fatima for your fantastic review! We’re so pleased to hear that working with Daniel and the team made your experience smooth and stress-free. Providing proactive support and being responsive to our clients is always a priority, and it’s great to know it made a difference for you. Your recommendation means a lot to us! If there’s anything else we can assist with in the future, don’t hesitate to reach out.
5/5
GoogleRaymond was really helpful during viewing. Came across as very knowledgeable when answering my questions as we walked around.
Thank you for sharing your feedback about Raymond. We're delighted he was helpful and knowledgeable during your viewing.
5/5
GoogleThe team at Hunters were great. Brett and Daniel were, in my opinion, honest and tell you like it is, but they will also do their utmost to work on your behalf. Raymond was very friendly and did a great job at showing potential buyers the property. Sold my house and both the buyer and me were very happy - even when there were tensions, which the Hunters team navigated. Very proactive and have good marketing strategies. Definitely recommend.
5/5
GoogleI had the pleasure of working with Daniel Derbyshire and his lovely team, including Raymond Forde-Richardson, both for the first flat I tried to buy which didn’t go through and the second flat which did. They were always very friendly, professional, and efficient.
Thank you for sharing your experience with Daniel, Raymond, and the team. We appreciate you taking the time to review!
5/5
GoogleWe’ve just moved into our new flat, the process has been so smooth. Our letting agent Jesse Oteri, we highly recommend, Jesse is super prompt and clear. Thank you so much !!
Thank you for your kind words! We're thrilled to hear Jesse made the process smooth and clear. Wishing you all the best in your new flat!
5/5
GoogleWe benefitted from excellent service from Hunters in Camberwell recently, while selling a property. Brett and Daniel provided regular helpful communication and arranged additional services for us. Daniel managed the protracted sale right through to the end, demonstrating commendable professionalism and seemingly endless patience with the various parties involved - me included! I highly recommend Hunters for property transactions.
Thanks Jeremy for the lovely review. Delighted Brett and Daniel provided excellent service throughout your property sale. We really appreciate your recommendation.
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Yes. In The Trusted Agent 2026 awards: Hunters, London won Platinum.
