Trusted Agent profile · London

Horton and Garton London reviews

★★★★★ Excellent

199 reviews across 3 platforms

161, Chiswick High Road, Chiswick, London, W4 2DT

Horton and Garton's office in London, at 161, is rated 4.8 out of 5 across 199 reviews on three platforms, including 183 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

183

Reviews on Google

This office

Facebook logo

4.2 / 5

10

Reviews on Facebook

This office

Trustpilot logo

6

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Paul goes the extra mile, stays in touch, is realistic, understands the client, and delivers.

Tim · 16 April 2022

Agent replied · 20 June 2024

Thank you so much Tim. That feedback really says it all, on how I want to be remembered by my clients after we complete a sale. I really enjoyed working with and for you and the family. It was 15 rounds but we got it done. All the best and I hope to see you around. Thank you again.

5/5

Facebook

Received a great service, Agatha is very helpful on everything I needed.

Alex · 1 September 2017

5/5

Google

Simply a great experience working with Paul. You will very hardly find anyone who’s as knowledgable and professional as him. He knows the area inside out.

Andrea · 22 June 2018

Agent replied · 20 June 2024

Hello Andrea, Thank you so much for your kind words - especially as you've dealt with so many other local agents! It was a pleasure sourcing your house on Sutton Lane South for you and your family. I have no doubt you'll love living in the Fauconberg Village area. If you ever require advice, you know I'm at your service. Wishing you a lifetime of happiness here in Chiswick... Paul Cooney MNAEA

5/5

Facebook

Ashley is super professional and helpful at all times. Great agency!

Russell · 30 May 2017

1/5

Google

Over expensive properties.

Zoe · 16 April 2023

Agent replied · 20 June 2024

Dear “spammer”, We note that your profile has given over 20+ 1star* reviews to estate agents of late, however we have no record of speaking with you or having any contact with Horton and Garton in both our Hammersmith and Shepherd’s Bush, and Chiswick offices. We are proud to have achieved an average 98.3% of asking price on properties sold in September 2022, (and 98.7% of all listing prices SOLD and completed in 2021) due to our accurate and honest listing prices. Do feel free to contact us if we can be of assistance with your property search, however I politely ask that you remove this inaccurate review and suggest that you can personally focus on the genuine positives over nefarious negatives. Your review has been forwarded to google as spam. Kind regards, John Horton, Director and Owner.

5/5

Google

Efficient, professional and a real 'Human' approach! Couldn't fault them!

Frannie · 16 April 2022

Agent replied · 20 June 2024

Thank you very much Frannie. Welcome to W4 and I can’t wait to see the transformation of your new home. You have incredible bones to work with and a VERY special garden, I know you & Will will make it PERFECT. Let me know when the reveal party is? See you around and soon. Thank you.

5/5

Google

It has been a pleasure to work with Paul on various projects, ethical, courteous, professional. The best in his field.

Matt · 22 June 2019

Agent replied · 20 June 2024

Thank you very much Matt, you guys rock and it is always a pleasure working with you! Paul Cooney MNAEA

5/5

Facebook

I have rented in London for over 20 years and have never dealt with more engaging, helpful, understanding and competent estate agents than John Horton's team. Excellent customer service and 'going the extra mile' are second nature to all team members without exception. And I have no doubt they will keep this up. Olivier

Olivier · 19 September 2017

5/5

Google

Great servicePositiveProfessionalism

Carolyn · 25 August 2021

Agent replied · 20 June 2024

Thank you Carolyn for the 5 star review, coming from a lady like yourself who has been in Chiswick decades and travelled the world - that is awesome. All the very best with your new life out of W4 and make sure you let me know if you are passing through. Stay safe and all the best.

5/5

Google

Great work ethic and fantastic customer service! Highly recommended!

Anna · 22 June 2019

Agent replied · 20 June 2024

Thank you so much for your kind words, Anna. I’m pleased that of the agencies instructed to sell your beautiful home in Gunnersbury, Chiswick, W4 Horton and Garton were able to source your perfect buyers and see the sale through to completion. It was a real pleasure working for you and, as you’ve moved locally, I do hope I have the opportunity to assist you again some day in the future! Paul Cooney MNAEA

1/5

Facebook

Avoid at all costs!! Horrendous company

Charlie · 31 July 2020

Agent replied · 22 November 2025

Dear Charlie, we have checked our Database and we have no record of you registering or interacting with our business. Should you wish to speak to someone directly, please do contact our office and we shall be happy to assist.

5/5

Google

Rating only, no written review.

Sarbarz · 16 March 2026

Agent replied · 16 April 2026

Hello Sarbarz, Many thanks for your 5 star review and your continued and loyal business over the years working with Horton and Garton. Best wishes and see you soon. John Horton, Owner and Director

5/5

Facebook

Excellent Estate Agents, I have dealt with both the lettings and sales teams and have Always found them genuine,approachable and professional.

Simon · 4 July 2017

5/5

Facebook

Incredibly nice chaps and excellent service

Giulia · 9 February 2019

5/5

Google

Rating only, no written review.

Georgina · 16 April 2024

Agent replied · 20 June 2024

Good morning Georgina, Thank you for your 5-Star review. Kind regards, John Horton, Director and Owner.

5/5

Google

Rating only, no written review.

Jonathan · 16 April 2022

Agent replied · 20 June 2024

Thank you very much Jonny for the 5 star review, we love those and it’s always our minimum service standard target. … More

5/5

Google

Rating only, no written review.

Simon · 21 June 2021

Agent replied · 20 June 2024

Thank you very much Simon for the 5 star review. That is always the target, when working for our clients and with buyers. Stay safe and all the best.

5/5

Google

Rating only, no written review.

Ria · 21 June 2021

Agent replied · 20 June 2024

Thank you very much Ria for the 5 star review. That is always the target, when working for our clients and with buyers. Stay safe and all the best.

5/5

Google

Rating only, no written review.

Novak · 21 June 2021

Agent replied · 20 June 2024

Thank you very much Novak for the 5 star review. That is always the target, when working for our clients and with buyers. Stay safe and all the best.

5/5

Google

Rating only, no written review.

Des · 21 June 2021

Agent replied · 20 June 2024

Thank you very much Des for the 5 star review. That is always the target, when working for our clients and with buyers. Stay safe and all the best.

5/5

Google

Rating only, no written review.

Simon · 21 June 2021

Agent replied · 20 June 2024

Thank you very much Simon for the 5 star review. That is always the target, when working for our clients and with buyers. Stay safe and all the best.

5/5

Google

Rating only, no written review.

GatewayLS · 21 June 2021

Agent replied · 20 June 2024

Thank you so much Untza and Pete. It was so cool to sell your home after 30 years of ownership and thank you for your trust. I really enjoyed working for you and I will see you soon for a catch up. Thank you.

5/5

Google

Rating only, no written review.

Katy · 21 June 2020

Agent replied · 20 June 2024

Thank you for your feedback, Katy. My team and I were very happy to help with the sale of your lovely apartment in Chiswick High Road. We remain at your service should you need us. Paul Cooney MNAEA

5/5

Google

Rating only, no written review.

Anthea · 22 June 2018

Agent replied · 20 June 2024

Thank you Anthea for leaving a 5 Star review. John Horton MNAEA MARLA

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Horton and Garton's Google reviews

Questions about Horton and Garton London

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards: Horton and Garton, London won Gold.

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