Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePaul goes the extra mile, stays in touch, is realistic, understands the client, and delivers.
Tim · 16 April 2022
Agent replied · 20 June 2024
Thank you so much Tim.
That feedback really says it all, on how I want to be remembered by my clients after we complete a sale.
I really enjoyed working with and for you and the family.
It was 15 rounds but we got it done.
All the best and I hope to see you around.
Thank you again.
★★★★★ 5/5
FacebookReceived a great service, Agatha is very helpful on everything I needed.
Alex · 1 September 2017
★★★★★ 5/5
GoogleSimply a great experience working with Paul. You will very hardly find anyone who’s as knowledgable and professional as him. He knows the area inside out.
Andrea · 22 June 2018
Agent replied · 20 June 2024
Hello Andrea, Thank you so much for your kind words - especially as you've dealt with so many other local agents! It was a pleasure sourcing your house on Sutton Lane South for you and your family. I have no doubt you'll love living in the Fauconberg Village area. If you ever require advice, you know I'm at your service. Wishing you a lifetime of happiness here in Chiswick...
Paul Cooney MNAEA
★★★★★ 5/5
FacebookAshley is super professional and helpful at all times. Great agency!
Russell · 30 May 2017
★★★★★ 1/5
GoogleOver expensive properties.
Zoe · 16 April 2023
Agent replied · 20 June 2024
Dear “spammer”, We note that your profile has given over 20+ 1star* reviews to estate agents of late, however we have no record of speaking with you or having any contact with Horton and Garton in both our Hammersmith and Shepherd’s Bush, and Chiswick offices. We are proud to have achieved an average 98.3% of asking price on properties sold in September 2022, (and 98.7% of all listing prices SOLD and completed in 2021) due to our accurate and honest listing prices. Do feel free to contact us if we can be of assistance with your property search, however I politely ask that you remove this inaccurate review and suggest that you can personally focus on the genuine positives over nefarious negatives. Your review has been forwarded to google as spam. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleEfficient, professional and a real 'Human' approach! Couldn't fault them!
Frannie · 16 April 2022
Agent replied · 20 June 2024
Thank you very much Frannie.
Welcome to W4 and I can’t wait to see the transformation of your new home.
You have incredible bones to work with and a VERY special garden, I know you & Will will make it PERFECT.
Let me know when the reveal party is?
See you around and soon.
Thank you.
★★★★★ 5/5
GoogleIt has been a pleasure to work with Paul on various projects, ethical, courteous, professional. The best in his field.
Matt · 22 June 2019
Agent replied · 20 June 2024
Thank you very much Matt, you guys rock and it is always a pleasure working with you!
Paul Cooney MNAEA
★★★★★ 5/5
FacebookI have rented in London for over 20 years and have never dealt with more engaging, helpful, understanding and competent estate agents than John Horton's team.
Excellent customer service and 'going the extra mile' are second nature to all team members without exception.
And I have no doubt they will keep this up.
Olivier
Olivier · 19 September 2017
★★★★★ 5/5
GoogleGreat servicePositiveProfessionalism
Carolyn · 25 August 2021
Agent replied · 20 June 2024
Thank you Carolyn for the 5 star review, coming from a lady like yourself who has been in Chiswick decades and travelled the world - that is awesome.
All the very best with your new life out of W4 and make sure you let me know if you are passing through.
Stay safe and all the best.
★★★★★ 5/5
GoogleGreat work ethic and fantastic customer service! Highly recommended!
Anna · 22 June 2019
Agent replied · 20 June 2024
Thank you so much for your kind words, Anna. I’m pleased that of the agencies instructed to sell your beautiful home in Gunnersbury, Chiswick, W4 Horton and Garton were able to source your perfect buyers and see the sale through to completion. It was a real pleasure working for you and, as you’ve moved locally, I do hope I have the opportunity to assist you again some day in the future!
Paul Cooney MNAEA
★★★★★ 1/5
FacebookAvoid at all costs!! Horrendous company
Charlie · 31 July 2020
Agent replied · 22 November 2025
Dear Charlie, we have checked our Database and we have no record of you registering or interacting with our business. Should you wish to speak to someone directly, please do contact our office and we shall be happy to assist.
★★★★★ 5/5
GoogleRating only, no written review.
Sarbarz · 16 March 2026
Agent replied · 16 April 2026
Hello Sarbarz, Many thanks for your 5 star review and your continued and loyal business over the years working with Horton and Garton. Best wishes and see you soon. John Horton, Owner and Director
★★★★★ 5/5
FacebookExcellent Estate Agents,
I have dealt with both the lettings and sales teams and have Always found them genuine,approachable and professional.
Simon · 4 July 2017
★★★★★ 5/5
FacebookIncredibly nice chaps and excellent service
Giulia · 9 February 2019
★★★★★ 5/5
GoogleRating only, no written review.
Georgina · 16 April 2024
Agent replied · 20 June 2024
Good morning Georgina, Thank you for your 5-Star review. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleRating only, no written review.
Jonathan · 16 April 2022
Agent replied · 20 June 2024
Thank you very much Jonny for the 5 star review, we love those and it’s always our minimum service standard target. … More
★★★★★ 5/5
GoogleRating only, no written review.
Simon · 21 June 2021
Agent replied · 20 June 2024
Thank you very much Simon for the 5 star review.
That is always the target, when working for our clients and with buyers.
Stay safe and all the best.
★★★★★ 5/5
GoogleRating only, no written review.
Ria · 21 June 2021
Agent replied · 20 June 2024
Thank you very much Ria for the 5 star review.
That is always the target, when working for our clients and with buyers.
Stay safe and all the best.
★★★★★ 5/5
GoogleRating only, no written review.
Novak · 21 June 2021
Agent replied · 20 June 2024
Thank you very much Novak for the 5 star review.
That is always the target, when working for our clients and with buyers.
Stay safe and all the best.
★★★★★ 5/5
GoogleRating only, no written review.
Des · 21 June 2021
Agent replied · 20 June 2024
Thank you very much Des for the 5 star review.
That is always the target, when working for our clients and with buyers.
Stay safe and all the best.
★★★★★ 5/5
GoogleRating only, no written review.
Simon · 21 June 2021
Agent replied · 20 June 2024
Thank you very much Simon for the 5 star review.
That is always the target, when working for our clients and with buyers.
Stay safe and all the best.
★★★★★ 5/5
GoogleRating only, no written review.
GatewayLS · 21 June 2021
Agent replied · 20 June 2024
Thank you so much Untza and Pete.
It was so cool to sell your home after 30 years of ownership and thank you for your trust.
I really enjoyed working for you and I will see you soon for a catch up.
Thank you.
★★★★★ 5/5
GoogleRating only, no written review.
Katy · 21 June 2020
Agent replied · 20 June 2024
Thank you for your feedback, Katy. My team and I were very happy to help with the sale of your lovely apartment in Chiswick High Road. We remain at your service should you need us. Paul Cooney MNAEA
★★★★★ 5/5
GoogleRating only, no written review.
Anthea · 22 June 2018
Agent replied · 20 June 2024
Thank you Anthea for leaving a 5 Star review. John Horton MNAEA MARLA
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.