Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had been an estate agent in Chiswick and the surrounding areas for many years. I know a good estate agent when I meet one. Paul exceeded all my expectations. He was incredible to work with. Always available, always kept in touch via WhatsApp, full of energy, enthusiasm, knowledge and experience. I would not hesitate to recommend him. Simply the best.
SARAH · 21 June 2020
Agent replied · 20 June 2024
Thank you Sarah for your testimonial; it’s not every day we exceed the expectations of a former industry professional!! We thoroughly enjoyed working for you on the sale of your home in the Bedford Park borders and remain at your service. Paul Cooney MNAEA
★★★★★ 5/5
GoogleExtremely happy from start to finish!!
They have a great team and would love to work with them again!
Thanks for everything :]
Joe · 16 April 2024
Agent replied · 20 June 2024
Hi Joe, Always a pleasure as the business owner to see comments from our Chiswick vendor clients with their selling experience working with Horton and Garton. Thank you for your business and for posting your 5-Star review. On behalf of Louise J, Kay and Karen, Laura and Louise W here at 161 Chiswick High Road we wish you all the very best. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GooglePaul and James recently sold a house for us in Chiswick and from start to finish the service was exemplary. The energy and enthusiasm from both of them was incredible. We were particularly impressed with the regular communication. We would have absolutely no hesitation in recommending them, far and away the best estate agents I have ever dealt with!
Deborah · 22 June 2019
Agent replied · 20 June 2024
Deborah, we are so pleased you had a brilliant experience selling your gorgeous house in Grove Park with us. It was our honour to help you move after a lifetime of happiness and memory making in your home. Your kind words mean the world to James and I. If we can ever be of service in future, we’re here for you and your family. Paul Cooney MNAEA
★★★★★ 5/5
GoogleThe team are excellent and were always quick and pragmatic in responding. I felt they really cared and would go above and beyond while giving honest and transparent feedback. Highly recommend for selling your house in Chiswick.
Alex · 16 April 2023
Agent replied · 20 June 2024
Hello Alex, first up thank you for your business working with you and your house over the many years… firstly as a Chiswick, W4 let and managed landlord and secondly working with us from the selling side as our vendor, and, finally sharing your super 5-Star review.
This is what I would the estate agents “textbook sale” and we were delighted with the result and closing the sale on best terms. Stay in touch and pop in and see us the next time you are back in West london. On behalf of Louise J, Laura E, Kay B, Kay C, Mala M and Louise W (all the sales team) we wish you all the very best for 2022. Onwards and upwards… Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleI recently bought a house which was being marketed by the Horton and Garton Chiswick branch. All of the team were very helpful, responsive and when issues came up Paul in particular was quick to do all he could to resolve them. I felt kept …
Gordon · 16 April 2022
Agent replied · 20 June 2024
Thank you very much Gordon.
With your experience of buying and selling property and dealing with a large … More
★★★★★ 1/5
TrustpilotBEWARE
They handed over the apartment with broken bedframe, dirty walls and windows. After moving out, they claimed £240 to clean the flat they handed dirty. Extremely unreliable and unprofessional.
Fatih · 24 April 2025
★★★★★ 1/5
TrustpilotBEWARE
They handed over the apartment with broken bedframe, dirty walls and windows. After moving out, they claimed £240 to clean the flat they handed dirty. Extremely unreliable and unprofessional.
Jv · 24 April 2025
★★★★★ 5/5
GoogleThank you very much Horton and Garton for your professional guidance and advice which has been incredibly useful in our decision making with the sale of our family house. Paul Cooney, Louise Jones and John Horton.
Louise · 16 April 2023
Agent replied · 20 June 2024
Hello Louise, Thank you for sharing your review. We look forward to working with you in the near future. Kind regards, John Horton MNAEA MARLA, Director
★★★★★ 5/5
GoogleIf you want to sell your property in Chiswick, there's only Paul! He has gone beyond what other agents might do and hand-picked our buyer, we had few but serious buyers only! I would not hesitate to work with him again if I had to sell in the future!
Thibaut · 21 June 2020
Agent replied · 20 June 2024
Thank you for the wonderful testimonial and thank you for the team effort on the sale of Eastbury Grove! We absolutely love the Alphabet Streets. I hope you’re settling in to your new house here in Chiswick and of course we’ll be at your service should you need us in the future. Paul Cooney MNAEA
★★★★★ 5/5
GooglePaul and the Horton & Garton team are exceptional. They are super quick, active, innovative and get the job done.
They are also super honest.
They sold our house highly successfully and I recommend them as the best estate agents I have ever worked with.PositiveResponsiveness, Quality, Professionalism, Value
Henry · 25 August 2020
Agent replied · 20 June 2024
Thank you for the kind words, Henry. We thoroughly enjoyed working with you and the whole family on the sale of your house in Grove Park - it is always an honour to sell a much-loved family home. We pride ourselves on our exceptional service, honesty/transparency and ability to achieve sterling results so I’m thrilled to hear my team and I succeeded on all counts for you! We remain humbly at your service should you need us.
★★★★★ 5/5
GoogleIt was a breath of fresh air having Paul as an estate agent, and we had encountered many during our 26 month search! He was extremely honest and the whole process was very straight forward. Thank you for the very pleasant experience.PositiveResponsiveness, Professionalism
Andy · 21 June 2021
Agent replied · 20 June 2024
Thank you Andy.
‘Unedited truth’ the whole way, I’m taken that saying of yours and using it now for winning new business (thank you).
I really loved working with you and enjoy your new home by Chiswick Riverside.
All the best and I will come over for the cuppa or beer when you are settled and the guidelines allow.
Stay safe.
★★★★★ 5/5
GoogleKay and Karen are excellent sales negotiators. They are professional and prompt.
Monty · 16 April 2024
Agent replied · 20 June 2024
Hi Monty,
Thank you very much for your 5 star review working with Kay and Karen here at the Horton and Garton Chiswick W4 office.
Kind regards, John Horton, Owner and Director.
★★★★★ 5/5
GoogleIt has been an amazing process dealing with Paul and James at Horton & Garton W4. Communication has been excellent throughout, not a deadline missed. The guys were true to their word and I highly recommend them if you are looking to buy or sell in Chiswick.
Michael · 22 June 2019
Agent replied · 20 June 2024
Thank you for your kind words, Michael! We have thoroughly enjoyed working with you on the purchase of your new home. I sincerely hope we have the chance to work together again in the future. Paul Cooney MNAEA
★★★★★ 5/5
GoogleWe recently sold our home through Horton and Garton and cannot recommend them highly enough. Paul Cooney’s communication with us was second to none and he worked exceptionally hard throughout the process. Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value
Alice · 21 June 2021
Agent replied · 20 June 2024
Thank you so much Alice.
We both had to dig deep and show extreme patience.
I’m so pleased we got it done, the effort was monster and we kept the faith.
All the best in Barnes and stay safe.
★★★★★ 1/5
FacebookA year of abject incompetence and little to no communication left us utterly bewildered and vowing never to rent through Horton and Garton again.
From day one we were left with little to no responses to issues of all kinds, ranging from simple enquiries about light fixtures to urgent messages involving a broken hot water tank. On numerous occasions we were forced to march round to the branch and ask for help directly. We were met with an incompetent representative who knew nothing of our case and simply told us to ring their out of hours line after they had closed, which not only seems counter intuitive, but also downright irresponsible.
While a problem with mice at our property was not exactly their fault, little to no effort was made to fulfil recommendations made by the pest controller and the issue was never fully solved even once we moved out of the property.
We were left in no doubt that this is a team of sales people who are only capable of making you sign a tenancy agreement and then have no concept of property management or how to keep customers satisfied in even a basic capacity.
Henry · 10 October 2017
★★★★★ 5/5
GooglePaul provided a refreshingly honest approach to managing our sale. He was extremely efficient and very responsive to communications. It was the best experience we could have hoped for and would certainly go to him again.PositiveResponsiveness, Quality, Professionalism
Tabish · 25 August 2021
Agent replied · 20 June 2024
Thank you so much Tabish.
You took a leap of faith with me after a wide range of valuations and advice.
Thank you for following your gut instinct and it’s lovely to hear that you felt that paid off!
I look forward to a beer with you, in your new football pitch garden soon.
All the very best to you and the family.
Thank you.
★★★★★ 5/5
GooglePaul helped my mother sell a property in Chiswick, he was super efficient, friendly, communicative and made what was a potentially stressful experience a very easy and relaxed one. Paul gives 100% commitment to looking after his clients. Thank youPositiveResponsiveness, Quality, Professionalism
JoG · 25 August 2020
Agent replied · 20 June 2024
Thank you so much Joanna. It was an absolute honour to sell the home for your family after 72 years of residency. The new owners will cherish it like your Grandmother did for all those many, many, many years. All the very best to you and the whole family.
★★★★★ 5/5
GoogleI had a great experience buying a property through Paul. He was open, organised, fair, and got the job done. I highly recommend him and the team at Horton & Garton.
I · 16 April 2022
Agent replied · 23 October 2024
Thank you so much Iain.
It was a pleasure and we really enjoyed working with you on your purchase. … More
★★★★★ 5/5
GoogleWas absolute amazing to deal with H&G and Paul in particular! He was super responsive and managed the process professionally and in the best interest of all parties involved. Would always work with him again!
Sofia · 21 June 2021
Agent replied · 20 June 2024
Thank you very much Sofia.
It was amazing to work with you and Nick and it made my job very easy.
I hope you enjoy life on Chiswick Riverside and I will come see you soon for that cuppa or drink!
All the very best.
★★★★★ 5/5
GoogleI had a great experience buying a property through Paul. He was open, organised, fair, and got the job done. I highly recommend him and the team at Horton & Garton.PositiveResponsiveness, Quality, Professionalism
Iain · 25 August 2021
Agent replied · 20 June 2024
Thank you so much Iain.
It was a pleasure and we really enjoyed working with you on your purchase.
We hope you enjoy Chiswick life and I hope to see you around.
All the best and stay safe.
★★★★★ 5/5
FacebookReceived a great service, always well informed and helpful by the most friendliest of staff, especially Agatha Tukendorf - you were brilliant �
Ashley · 31 August 2017
★★★★★ 5/5
GoogleA cut above all the rest! Paul’s personal touch in every interaction with prospective buyers really helped with my sale, and his timely communications always made me feel fully up to date. A real gem!
Christopher · 22 June 2019
Agent replied · 20 June 2024
Thank you, Chris! It was a pleasure to work with you on the sale of your beautiful house in the Bedford Park borders. I remain, as ever, at your service for advice or future sales. Paul Cooney MNAEA
★★★★★ 5/5
GooglePaul sold my flat earlier this year and he did an amazing job in a tough market. Paul works super hard and provides incredible customer service with a personal touch. Recommed!
Nathan · 22 June 2019
Agent replied · 20 June 2024
Thank you for your kind words, Nathan. It was a pleasure assisting with the sale of your beautiful home in the Bedford Park borders. It was a battle but an amazing feeling to deliver a fantastic result for you! Paul Cooney MNAEA”
★★★★★ 5/5
GoogleKeen, enthusiastic, reliable and genuine - I'd be happy to endorse this agent for selling your property.
Neil · 16 April 2022
Agent replied · 20 June 2024
Thank you very much Neil.
I really appreciate the glowing endorsement and it was pleasure working for the beneficiaries.
The new owners will making it a fabulous and happy home.
All the best and stay safe.
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