home2u ltd London reviews

★★★★★ 5/5

Google

I recently rented a property through homes2u and was very happy with the service they provided and how quickly everything was sorted out. Thanks to the staff, particularly to Kipi who was very helpful.

Andrew · 24 February 2025

★★★★★ 2/5

Google

Watch out for this estate agents 6 months contracts. Although you think you might be getting a long term let you might only be signing a 6 month contract which means the landlord could increase the rent after the 6month period. It is really unacceptable that this estate agent tries to do this when you consider how vulnerable tenants already are.

Tommie · 27 August 2013

★★★★★ 5/5

Google

Always happy to help Neel, Lux & Karthii. Recommend you guys to anyone looking to sell or rent. Thanks for everything!

Saajon · 27 March 2024

★★★★★ 1/5

Google

DO NOT USE THIS ESTATE AGENCY It started when we moved in. We had been informed that the house would be professionally cleaned before moving in. This was not the case. The house was dirty. Worst of all was the kitchen. All of the cabinets had food caked on them, the drawers were disgusting, and the counters were sticky, and the refrigerators smelled and had food spilled in them. It took two days to clean and bleach the kitchen to a livable standard. This should have been a red flag. Shortly into our tenancy, we smelled gas. A gas engineer came out and found the problem, along with an out of date gas certificate, and fixed it. At the same time, we asked him about our boiler because the pressure was worryingly high. He told us to turn it off immediately, put a giant “DO NOT USE” sticker on it, and told us to get a boiler engineer. We called our agent, Alex, and he informed us that someone would be sent. It was the landlord and his handyman who appeared. I remembered the handyman from some small fixes he made and so I didn’t think he was a boiler engineer. I told my housemates and we agreed that we were uncomfortable with a non-certified person trying to fix it. One of my housemates asked the handyman for his certification and he stormed out followed by the landlord. She ended up getting yelled at by the agency for this. They told us that Alex had told them it was a minor issue, even though we told Alex how serious the gas engineer told us it was. The agency said that we couldn’t trust Alex to relay messages. Alex, our assigned agent whose job it is as our go-between between us and the agency couldn’t be trusted to do his job. Not to mention he was frequently on vacation and unavailable when there were major issues. The next day an actual plumber showed up, though this plumber will make frequent useless appearances throughout the tenancy, and temporarily fixed the problem. The boiler would continue to have pressure issues weekly. Our next issue was a mouse. We were told we would be reimbursed for an exterminator so we had the council to come out. The council exterminator left us with his recommendations which we passed on to Alex. The agency sent a random man out to “fix” the problem without letting us know ahead of time. He tore up the floorboards in our kitchen and was halfway through tearing up the floorboards in a closet when we had to ask him to leave due to other commitments. He came back a few weeks later and hastily nailed a board on top of the holes he made. Shortly after the “exterminator’s” visit, we started to smell gas again. Right where he had ripped up the floor. It’s hard to imagine this was a coincidence. In December, the boiler broke again and we were left without heat and hot water for 4 days. We asked the agency for space heaters. They were going to provide us with one. After some back and forth, we were able to get 4 because there were 4 of us and 4 rooms. The same plumber was sent and he “fixed” it. It went out again just over a week later. The plumber came and “fixed” it again. We kept having pressure issues for the remainder of our tenancy. It would go dangerously high, so high that we didn’t feel comfortable leaving the boiler on when we were not there or at night. Another time we lost the heat for a couple of days we asked the agency for heaters again. They refused to give them to us because we took too long to return the heaters last time. Every time we had to interact with this agency, they were extremely condescending. They tried to charge illegal fees in the lease. It became easier to live with the problems in the house because interacting with the agency was impossible. Whenever the agency would send someone, we made sure to have two of us around because we felt patronized, unsafe, and disbelieved. This agency lacks professionalism, the landlord did not care that his tenants were living in unsafe conditions, and our assigned agent couldn’t be trusted to do his job. I do not recommend this agency to anyone.NegativeResponsiveness, Professionalism

Martha · 25 August 2021

★★★★★ 1/5

Google

I wouldn't even give it a 1 star rating. already I have reported to Lewisham council's Trading Standard to take action against this Home2u. Darren steals Tenant's Deposit. he should go to jail for this and his Home2u should close down to protect the Innocent tenants. Absolutely Robbers' firm. keep away from them.

Stephen · 26 August 2019

★★★★★ 4/5

Google

The management and staff are friendly, courteous, very helpful and pay attention to your individual needs.

Jennifer · 26 April 2024

★★★★★ 5/5

Google

Home2u provides excellent service, no problem too hard for them to solve when selling your property.

Miss · 26 April 2024

★★★★★ 5/5

Google

Home2u have been very helpful in renting my property and advising me about the latest legal requirements and the new legislations. I would like to thank Neel for all his advice and recommend Home2u in future.

Inder · 26 August 2019

★★★★★ 4/5

Google

Thanking the Home2U team for all your help! Many thanks.

Kavan · 13 September 2025

★★★★★ 4/5

Google

I’ve been a long term tenant and my experience with this agent has been good overall. They tend to respond quite quickly to my concerns and resolve issues collaboratively. It’s a local agent so they know their resources and neighbourhood well.

Mengting · 3 August 2024

★★★★★ 1/5

Google

Why do people take an instant dislike to estate agents? To save time. Although in our case, it really took no time at all, if it were possible to give 0 stars for anything, this my friends, would be it. Having just come off the back of a truly torrid time being a tenant at a house letted by Homes2U, the estate agency that really, shows its lack of care from the get go, its own name declines to use whole words, an apt comparison to their employees lack of effort on a day to day basis. This review will outline the horrendous experience myself and my housemates have endured the last year in having to deal with these unscrupulous “estate agents” who reminded me more of dodgy window salesmen from the 1970s, like the ones depicted on the BBC’s funnily enough COMEDY series ‘White Gold’ if you wish for a reference. Our experience in itself was a comedy of sorts ironically enough, but then again it seemed like we were part of a dragged out episode of crime-watch dealing with this company and it’s money grabbing schemes for the past 12 months. As a final year student at university and still relatively inexperienced in renting a property, I feel cheated, conned, used... (you get the picture.) the lack of care for their customers was more evident than anything, no decent communication whatsoever with us, and constant lies. They would insist on calling you as their only way of communication, probably to hide any evidence of their incompetence, and had a very condescending way of dealing with us as their customers, the way they’d talk to us was atrocious, completely disrespectful the idea of customer service a long forgotten aspect of their company policy it seems. One example of the lack of care for us as tenants is an incident in which one of my housemates had a quite terrifying encounter with a potential break in, of which he ended up having to deal with himself, and when rightly taking the issue of our security in the house to them after the event, they brushed it off as they would with all issues we brought them and said they’d “speak to the landlord” they may as well have told us they were speaking to their company fairy godmother, as whenever we interacted with the landlord he had no idea about any of the goings on, unless it was plumbing, then we would have the landlord arrive at 4 or 5 o clock in the morning to wake us all up bright and early for our day as he would fix our broken toilet seat, or our leaking pipes, banging away with his hammer while the birds were chirping in the brisk morning air, what a way to start your day! On a more serious note, each and every employee at the branch starting at the very top with manager, have the worst service imaginable, nothing but condescending when dealing with you in person or on the phone. Their money grabbing attitude, hand in hand with said lack in communication and care for us as tenants, as a whole my experience was as I have pointed out, terrible. and even on our way out of the property, they held our deposit money longer than the 14 days they had promised, leaving me paranoid as I waited for them to return my money, when eventually received though, I did not receive all of it anyway, at every opportunity they attempted to charge fee on top of fee, starting with a £125 “check out fee” in the contract for the property, of which I have a complete lack of understanding about, as you may suggest it would be used by the agency to get a cleaner to ready the property for the next tenants, but no, a £40 fee as well as that was used for a “cleaner” despite us leaving the house tidier than the condition we moved in at, we even added furniture to one room, arguably adding to the house before we departed, and yet all four of us lost out on our own money which is utterly ridiculous. As I said at the top of this review, if it were possible to give no stars at all, I would do. How they get away with such shenanigans beats me, and I would wholeheartedly advise you to avoid this specific estate agency like the plague Do not engage with these estate agents, I repeat. DO NOT ENGAGE.

Zak · 25 August 2020

★★★★★ 1/5

Google

Be warned before getting into bed with these incompetent crooks. From beginning to end, Home2U’s management of the property I rented was atrocious. Fees on top of fees on top of fees and constant poor communication was the infuriating norm. At times the staff, in particular the branch manager Vino, were condescending and rude, making as little effort as possible to address concerns or actually do their job. Any admin took as long as possible to complete and always required chasing up. Usually they will claim after days of radio silence that they have not received your email and you have to send it again (especially when there are important documents attached). Their main method of communication is by phoning you even if you request communication in writing, presumably so that there is as little evidence as possible of their incompetency. When marketing the property for new tenants, Home2U frequently entered the property without giving proper notice, often only calling to tell us they would be coming round for a viewing a couple of hours beforehand. At the end of the tenancy they informed us that our deposit would be returned within 10-14 working days of checkout but held onto it for much longer, calling on the 14th day exactly to tell us we had apparently neglected to send some documents relating to the checkout. They lied to our faces and refused to take accountability for not previously informing us that we needed to provide these specific documents before they would return the deposit. It took another week of constant chasing up for them to return it. Worst experience ever with a business. Alexa, play Send in the Clowns by Stephen Sondheim.

Natalie · 25 August 2020

★★★★★ 5/5

Google

Neel's remarkable performance as an estate agent, consistently offering invaluable support and professionalism. Absolutely happy!

Jessica · 27 March 2024

★★★★★ 5/5

Google

We were very happy and pleased with the service that we received with home2u you Estate Agency.

Sophia · 30 May 2025

★★★★★ 1/5

Google

DO NOT TRUST THESE PEOPLE WITH YOUR HOME! Swindlers, liars and cheats. Avoid at all costs. Repeatedly lied to and misinformed - I urge you to stay away from this bunch of cowboys! My deposit has been stolen from this company, allegedly references for a let have a very short time frame. They decided that my current landlord taking a week to get back to them was too long, so they gave the flat to someone else and stole my deposit! Absolute disgrace! AVOID AVOID AVOID. Update - on the 26/01/19, I was asked to come into store by Vino, the ‘manager’. I obliged with the promise that he’d pay back the deposit and costs. After an hour of being insulted and shouted at, I was called a liar and a handful of other names and left empty handed. He was attempting to provoke me the whole time and made wild accusations of trickery and deceit in order to infuriate me further. I’ve now made a formal complaint to the property ombudsman in response. Please, let it be known the type of company this is. Money grabbing, lying swindling cowboys whom shouldn’t be trusted with most peoples’ largest assets!!

Alfie · 26 August 2019

★★★★★ 1/5

Google

Booked in for a viewing for a property. The day of the viewing comes and I check the listing and they have completely changed the property, images are not the same and they’re excuse was “their probably updated images” how can it be updated images when it’s a completely different house? Thank god I noticed that before getting on the train all the way there

Sophie · 25 August 2022

★★★★★ 4/5

Google

Very personable and supportive throughout the whole process. So much that it felt like he was selling his own house - so involved and caring too. Thank you Neel & team!

Tanya · 26 August 2019

★★★★★ 5/5

Google

Always available to deal with your queries.Helpful polite and professional

Akay · 27 March 2024

★★★★★ 5/5

Google

I have an excellent experience. Hard working team along with prompt service. Customer care is amazing always trusted their expertise with fast response. I would recommend Home2u to everyone with out any doubt.

Rani · 25 July 2024

★★★★★ 5/5

Google

Great fast and efficient service!

Thieban · 26 April 2024

★★★★★ 5/5

Google

Brilliant customer service 👏.. …

Tugba · 26 April 2024

★★★★★ 5/5

Google

Excellent service. Thank you for Vino.

Sugeepan · 26 February 2024

★★★★★ 4/5

Google

Neel was very helpful during the sale of my house. He followed up on any outstanding issues. I will happily recommend him.

Pamela · 26 August 2019

★★★★★ 5/5

Google

My overall experience with this estate agent was satisfactory; Raj is an excellent Lettings negotiator! Would definitely recommend...!

Y · 26 August 2019