home2u ltd London reviews

★★★★★ 1/5

Google

I wish I had paid attention to the bad reviews before doing business with home2u and our landlord. We had several issues with our house, and each was addressed more unprofessionally than the last. - We had a mouse and were told we would be reimbursed for an exterminator. The council exterminator visited, but the agency still sent their own guy without warning. He dug up several floorboards, some near our gas meter. We had to tell him to leave after an hour as we had prior commitments. He showed up another day (unannounced again) to roughly nail a board over the hole in the floor he had left uncovered. - We had two gas leaks in two months. The first time, emergency gas services diagnosed the problem (and found an extremely out-of-date gas certificate) and the agency "fixed" it. A couple months later we smelled gas again. The agency didn't believe us, but the council detected fumes in the same area the mouse guy had taken up floorboards the month prior. - Our worst experience was our broken boiler. A couple months into the lease, we reported high pressure to our agent, Alex. We requested a boiler engineer to look at it. The landlord showed up with his handyman who had come once before to do odd jobs. One housemate said we weren't comfortable with him doing the work if he wasn't certified. The handyman furiously stormed out of the house, the landlord went after him in a huff, and the agency was horrendously rude when we called to explain the situation. After yelling at my housemate, they revealed that Alex had led them to believe it was a minor issue that only required a few tweaks. They told us he, their employee and our assigned agent, couldn't be trusted to relay information, and that we should email the agency directly from then on. The boiler was never fixed properly and broke six more times over the next couple months. By halfway through our lease, it would break every week. Each time, the same unreliable plumber would come out (sometimes unannounced or 24 hrs later than scheduled), tweak it, and leave. We'd try to use it, the pressure would go awry again, and the process would repeat. We asked for space heaters for one incident during winter and needed to clarify that one wouldn't be sufficient for four bedrooms. The next time we needed heaters, they claimed we "took too long" to return them the last time, even though we had returned them within 24 hours of them emailing. At its worst, we were left without heat or hot water for four days because the plumber forgot to come, then couldn't figure out the problem. - Communication was quite difficult, although Uma was generally responsive over email. We made sure two or more of us were home whenever someone came around, as we felt patronized, unsafe, and disbelieved at times. It's one thing for an agency/landlord to be less than perfect. It's another thing for heat, hot water, and having problems addressed to feel like a privilege. The lack of professionalism from the agency, combined with the landlord turning a blind eye to our unsafe living conditions, were appalling. I would never recommend this agency.NegativeResponsiveness, Professionalism

Dana · 25 August 2021

★★★★★ 5/5

Google

It’s “Home2u” indeed,. I was looking for a place to rent, they gave me one, then a more specific one,. seamless process, plus over and above homely support.. Thanks 🙏🏽 Jennil and KP!! …

Winifred · 15 April 2026

★★★★★ 1/5

Google

AN EXPERIENCE OF A LIFETIME-THANK YOU Thank you Home2U for giving me the experience of now knowing what a estate agency who are completely committed to applying a fee to any aspect of the job (you need a kettle? £65 Admin Fee please). From entering their little monster's lair to finally getting our deposit back after they decided they had secured enough interest from the bank, i have learned to never EVER go near a business that puts a '2' in the phrase 'Home2U'. If you aren't lucky enough to deal with the two young boys who i assume by their suits are auditioning for 'Goodfellas 3: Mama Mia, I Shotta da Pizza!', you could then have either the most condescending man on the planet-who made a dear friend, one the sweetest people i know, who is a Christian, begin to con-cote plans of arson. (Don't worry, this isn't an actual threat, your fees have robbed of us being able to buy explosive equipment.) It's either him or the branch manager who we found out has two Facebook accounts, which JUST SCREAMS OF REASSURANCE AND QUALITY. And don't worry, they'll sort out any problem-possible break in which i had to deal with personally? 'We'll tell the landlord.' Ant's nest in the toilet? 'Well, you've only got a month left, so we'll sort it out then.' I MEAN, they care, and when i say care, they are very careful and managing to do the bare minimum. So, thank you Home2U, you have taught me wisdom I'll never forget, that there are in fact people who are just a pain in the behind, and in spite of chunky golden rings, shiny slip on shoes and BMW convertibles (you're just asking for it at that point) that's the level you'll get to. Being a pain in someone else's behind. With regards.

Laurence · 25 August 2020

★★★★★ 1/5

Google

So disappointing :( Two days in a row we hesitated to sit, but it was only necessary with a reservation, when there were empty tables and hop another one became free in front of us and I asked again if there really was no room for two, so they seated us, but ... .after 25 min no one even asked us why we were sitting there :(( I don't even have a comment...

Marieta · 25 August 2023

★★★★★ 5/5

Google

Really appreciate all the hard work and help from Home2U You took a lot of the stress out of the process and were always clear and reliable. Thank you!

Mayhem86 · 3 August 2025

★★★★★ 5/5

Google

I highly recommend Home2u to anyone looking to buy a home. Their expertise, dedication and genuine care for their clients make them a fantastic realtor.

Ann · 13 September 2025

★★★★★ 5/5

Google

Home2U and in particular Vino have been a pleasure to partner with. They support fundraising for the Friends of Myatt Garden, and they believe it is important to support children in their local community. They have gone out of their way to be helpful, they are incredibly professional and they are very easy to work with. They also have a well located office in the heart of Ladywell and close to Hilly Fields in Brockley. I wish them all the best.

Noreen · 26 August 2019

★★★★★ 5/5

Google

So helpful and patient with my move recently, thank you and definitely recommend Home2u if you’re moving! They were always happy to support when I needed anything or just had a question.

Sofia · 2 April 2026

★★★★★ 5/5

Google

I had a great experience working with Neel to sell my property. He was extremely professional, explained every step of the process clearly, and made everything straightforward and stress-free. I felt confident throughout the process thanks to his expertise and excellent communication.

Kenneth · 13 January 2025

★★★★★ 5/5

Google

I had the pleasure of doing business with Home2U looking buy a property. The agent I spoke to was Jennill Johnson she was very professional very knowledgeable and great customer service she was able to answer my queries and also imparted some knowledge my way I would highly recommend her and home2u.

Neil · 16 September 2025

★★★★★ 5/5

Google

Thank you for helping me find a suitable home for me and my friends and promptly allowing us to move in. 100% recommend!

Sam · 6 August 2025

★★★★★ 5/5

Google

Well done to Neel & Sam for all your hard work in our sale. Many Thanks.

Kanta · 13 September 2025

★★★★★ 2/5

Google

If you’re a tenant with them, be careful when you check out (as an usual practice in London). Got held deposit and asked to pay extra £1800 for a lot of BS (cleaning, wear and tear etc), after years of long term tenancy and cooperation. Never fixed a back flowing drainage whilst asking for increased rent.

Meng · 11 June 2025

★★★★★ 5/5

Google

Neel is an excellent agent!

Shazia · 27 March 2024

★★★★★ 5/5

Google

Thanks for all your help with my move, was handled swiftly. Will be keeping happy to recommend!

Havoc · 16 August 2025

★★★★★ 5/5

Google

was quick to step in and help. Asha responded promptly, kept me updated on the progress, and made sure everything was sorted without delay. It’s really reassuring to know there’s someone reliable to turn to when problems come up.

Rajan · 11 October 2025

★★★★★ 5/5

Google

We were very happy and pleased with the service that we received with home2u you Estate Agency.

Sophia · 30 May 2025

★★★★★ 5/5

Google

Well done to Neil he’s a star for all the help

Kamy · 11 May 2026

★★★★★ 1/5

Google

Would give 0 if I could. Simply don’t respond to emails or calls. Scammers UPDATE I tried to get information on a unit for 2 weeks with no response. Within 5 hours of posting this review though Home2U called to discuss it. I’m assuming they got my phone number from the inquiries I made. So you have time to talk about a review but not respond to inquiries? Sounds like you just have your priorities backwards.

Steph · 25 August 2020

★★★★★ 5/5

Google

Home2u can give service in southeast. Currently property market is little difficult but still managed to sell as well help the buyer every steps within 5 months.

Soori · 26 December 2024

★★★★★ 5/5

Google

Great team. Would definitely recommend.

Richardo · 13 September 2025

★★★★★ 5/5

Google

I recently faced a maintenance issue in the house. Asha handled the situation brilliantly, she listened carefully, arranged builder for the problem to be fixed quickly, and checked in afterwards to make sure I was satisfied.

Ivy · 16 August 2025

★★★★★ 1/5

Google

I wouldn't even give it a 1 star Darran is one nasty rude man horrible person need to get a new manager I think

John · 26 August 2018

★★★★★ 5/5

Google

Home2u agent has been providing an excellent service to me. The management and staff are very knowledgeable and helpful. I would highly recommend them.

Nadarajah · 13 October 2025