home2u ltd London reviews

★★★★★ 4/5

Google

We were looking to sale our mother house. Neel from Home2U was really impressive from the start. He went above and beyond in guiding us, stepping in at times when there was difference of opinions, was patient, understanding and always professional. Neel/Jennill and his team did a good job. At a very competitive price. Thanks for all your help.

O · 16 November 2025

★★★★★ 5/5

Google

Went into the process for the first time of selling a house. Neel from Home2U was really impressive from the start. He went above and beyond in guiding us, stepping in at times when there was difference of opinions, was patient, understanding and always professional. Neel/Jennill and his team did a great job of steering us through the whole process. I would highly recommend Home2u when buying/selling a property. Good luck to all. Paulette

Chariot · 16 November 2025

★★★★★ 5/5

Google

Neel was a tremendous help during our search for our home. He knew the areas we were interested in and spent hours trying to find us the right home in the right location. We are very grateful and thankful for all his hard work and dedication to his company. We will certainly go back to him whenever we decide to move on. I recommend him to everyone I know who is looking to move. We can never forget him.

Chandra · 26 April 2024

★★★★★ 5/5

Google

PROPERTY SALE - SE6 With three full asking price offers on the first day of viewings it couldn't have been a better start. Potential buyers struggling with mortgage companies and solicitors caused delays which Neel dealt with on our behalf. When those complications turned into major issues Neel remarketed for us and this time around we got two more offers above asking price. Neel was excellent throughout the entire process, making sure we were ok, dealing with a cautious first time buyer and even helping us with furniture we wanted to leave as we were moving abroad. He also looked after the property up to exchange of contracts while it was empty always keeping us in the loop. I would absolutely recommend Neel and home2u if you are looking to sell. A friendly, helpful and most importantly calm outlook on the whole process.

Alan · 27 March 2024

★★★★★ 5/5

Google

Home2You have been looking after my rental property ever since I first bought it in 2008. During that time, they’ve always managed to attract good reliable tenants who’ve looked after the property and paid their rent on time. Darren and his team have always done their due diligence and I’m happy to report that they’ve given excellent service throughout. I would not hesitate in recommending Home2You to both tenants and lands alike. You won’t be disappointed.

Simon · 27 March 2024

★★★★★ 5/5

Google

Just wanted to say a massive thank you to Home2U for making the whole experience so straightforward. You were always on hand to help and kept everything running smoothly.

Ines · 16 August 2025

★★★★★ 5/5

Google

Would highly recommend using home2u. We bought our flat in Brockley with them and they made a difficult process much more manageable. Neel was extremely helpful and professional from the start. He went above and beyond to help us and to ensure that the process was as smooth as possible. Excellent, timely communication throughout. The whole team were friendly and responsive.

Karam · 27 March 2024

★★★★★ 5/5

Google

We purchased our first home from home2u, so we put a lot of trust into Neel and he is absolutely fantastic. As a first-time homebuyers, we had numerous question that Neel promptly provided answer to. Neel made the entire process easy to understand. I highly recommend Neel and home2u agency.

4 · 26 April 2024

★★★★★ 5/5

Google

Neel has been amazing. His support is highly appreciated during my first home purchase. Neel always available whenever I needed and made the whole process easy. His professional attitude is highly recommended.

Tanjib · 26 December 2024

★★★★★ 5/5

Google

Great Work by Neel and the team!

Merceds · 13 September 2025

★★★★★ 5/5

Google

Neel and the team were great in supporting our house sale and purchase. They were available whenever we needed and made the whole process as smooth as possible. Highly recommended.

Elizabeth · 26 November 2024

★★★★★ 5/5

Google

had an issue in the property and Asha was brilliant in getting it sorted. She arranged for a builder to come over promptly, kept me informed throughout the process, and followed up afterwards to make sure everything was fixed properly

Kay · 16 August 2025

★★★★★ 1/5

Google

Giving a zero star here and Just a reminder never to trust these bigots as they are a disgrace to today’s society. Home 2 you is a bad named agency in ladywell. Comes with zero customer care, zero maintenance, mannerless behaviour, arrogance, abuse and unprofessional dealings. The mangers are pros in exploiting vulnerable people stealing money from the public by fraudulent tactics. Some acquaintances of mine had very bad experience with them and struggled a lot to get out of their ties, we managed to log a complaint to the council authorities in order to put them down. Please don’t fall in their trap they can make your life as hell as possible. Thank you

Ajay · 25 July 2024

★★★★★ 5/5

Google

Thanks for all your help, Sameer was very professional and helped us through the difficult rental process. Thanks for the swift work to get us moved so quickly.

Ashaaz · 16 September 2025

★★★★★ 5/5

Google

Used home2u to sell my property and received great service Neel and the team we're very professional and helpful I would highly recommend.

Shakilah · 6 July 2025

★★★★★ 5/5

Google

Not only was Neel professional but he went above and beyond. He was flexible when I was delayed and even gave me and my baby an umbrella. He clearly got on with the tennants in the properties I was viewing. I’d be delighted to view more properties with him and ultimately make a purchase.

Lizzie · 26 December 2024

★★★★★ 1/5

Google

I wish I had paid attention to the bad reviews before doing business with home2u and our landlord. We had several issues with our house, and each was addressed more unprofessionally than the last. - We had a mouse and were told we would be reimbursed for an exterminator. The council exterminator visited, but the agency still sent their own guy without warning. He dug up several floorboards, some near our gas meter. We had to tell him to leave after an hour as we had prior commitments. He showed up another day (unannounced again) to roughly nail a board over the hole in the floor he had left uncovered. - We had two gas leaks in two months. The first time, emergency gas services diagnosed the problem (and found an extremely out-of-date gas certificate) and the agency "fixed" it. A couple months later we smelled gas again. The agency didn't believe us, but the council detected fumes in the same area the mouse guy had taken up floorboards the month prior. - Our worst experience was our broken boiler. A couple months into the lease, we reported high pressure to our agent, Alex. We requested a boiler engineer to look at it. The landlord showed up with his handyman who had come once before to do odd jobs. One housemate said we weren't comfortable with him doing the work if he wasn't certified. The handyman furiously stormed out of the house, the landlord went after him in a huff, and the agency was horrendously rude when we called to explain the situation. After yelling at my housemate, they revealed that Alex had led them to believe it was a minor issue that only required a few tweaks. They told us he, their employee and our assigned agent, couldn't be trusted to relay information, and that we should email the agency directly from then on. The boiler was never fixed properly and broke six more times over the next couple months. By halfway through our lease, it would break every week. Each time, the same unreliable plumber would come out (sometimes unannounced or 24 hrs later than scheduled), tweak it, and leave. We'd try to use it, the pressure would go awry again, and the process would repeat. We asked for space heaters for one incident during winter and needed to clarify that one wouldn't be sufficient for four bedrooms. The next time we needed heaters, they claimed we "took too long" to return them the last time, even though we had returned them within 24 hours of them emailing. At its worst, we were left without heat or hot water for four days because the plumber forgot to come, then couldn't figure out the problem. - Communication was quite difficult, although Uma was generally responsive over email. We made sure two or more of us were home whenever someone came around, as we felt patronized, unsafe, and disbelieved at times. It's one thing for an agency/landlord to be less than perfect. It's another thing for heat, hot water, and having problems addressed to feel like a privilege. The lack of professionalism from the agency, combined with the landlord turning a blind eye to our unsafe living conditions, were appalling. I would never recommend this agency.NegativeResponsiveness, Professionalism

Dana · 25 August 2021

★★★★★ 5/5

Google

Thanks Neel for helping me through the stressful process of selling. Really appreciated your expert advice along the way.

Saleh · 27 March 2024

★★★★★ 5/5

Google

It’s “Home2u” indeed,. I was looking for a place to rent, they gave me one, then a more specific one,. seamless process, plus over and above homely support.. Thanks 🙏🏽 Jennil and KP!! …

Winifred · 15 April 2026

★★★★★ 1/5

Google

AN EXPERIENCE OF A LIFETIME-THANK YOU Thank you Home2U for giving me the experience of now knowing what a estate agency who are completely committed to applying a fee to any aspect of the job (you need a kettle? £65 Admin Fee please). From entering their little monster's lair to finally getting our deposit back after they decided they had secured enough interest from the bank, i have learned to never EVER go near a business that puts a '2' in the phrase 'Home2U'. If you aren't lucky enough to deal with the two young boys who i assume by their suits are auditioning for 'Goodfellas 3: Mama Mia, I Shotta da Pizza!', you could then have either the most condescending man on the planet-who made a dear friend, one the sweetest people i know, who is a Christian, begin to con-cote plans of arson. (Don't worry, this isn't an actual threat, your fees have robbed of us being able to buy explosive equipment.) It's either him or the branch manager who we found out has two Facebook accounts, which JUST SCREAMS OF REASSURANCE AND QUALITY. And don't worry, they'll sort out any problem-possible break in which i had to deal with personally? 'We'll tell the landlord.' Ant's nest in the toilet? 'Well, you've only got a month left, so we'll sort it out then.' I MEAN, they care, and when i say care, they are very careful and managing to do the bare minimum. So, thank you Home2U, you have taught me wisdom I'll never forget, that there are in fact people who are just a pain in the behind, and in spite of chunky golden rings, shiny slip on shoes and BMW convertibles (you're just asking for it at that point) that's the level you'll get to. Being a pain in someone else's behind. With regards.

Laurence · 25 August 2020

★★★★★ 1/5

Google

So disappointing :( Two days in a row we hesitated to sit, but it was only necessary with a reservation, when there were empty tables and hop another one became free in front of us and I asked again if there really was no room for two, so they seated us, but ... .after 25 min no one even asked us why we were sitting there :(( I don't even have a comment...

Marieta · 25 August 2023

★★★★★ 5/5

Google

I highly recommend Home2u to anyone looking to buy a home. Their expertise, dedication and genuine care for their clients make them a fantastic realtor.

Ann · 13 September 2025

★★★★★ 5/5

Google

Really appreciate all the hard work and help from Home2U You took a lot of the stress out of the process and were always clear and reliable. Thank you!

Mayhem86 · 3 August 2025

★★★★★ 5/5

Google

I sold a flat and bought a house using Home2U earlier this year. I was a little wary at first as a lot of their business is in rental properties and they didn't seem to have a high turnover of properties for sale, but the competitive … More

Sue · 26 November 2024