Helliwell and Co London reviews

★★★★★ 5/5

Google

Josh, Charlie and Amy are fantastic. Really helpful and knowledgable when we sold and bought through them. Thank you all so much

Will · 2 April 2026

★★★★★ 1/5

Google

Avoid this company!!! They took me to the wrong property. After enquiring to the manager about why this happened he said that the property had already been taken over a week ago, but booked me in to see a completely different flat that was nothing like the other one. Complete waste of time. Update: Well Joshua it's a good thing I have kept the emails proving I have used your services (see photo), perhaps if you spent more time working out how to run a good company instead of trying to hide the disgusting and fraudulent way you do business and treat your customers, you might not have to lie about being a good company.

Alex · 16 April 2021

★★★★★ 5/5

Google

We recently purchased our place through Helliwell and couldn’t recommend them enough! They were really professional but also super friendly and helpful all the way through.

Leo · 16 February 2026

★★★★★ 5/5

Google

I've recently brought & sold property via Helliwells Ealing, and they are simply the best. They work very hard for sellers & buyers. I'd highly recommend using them.

Paula · 25 January 2026

★★★★★ 5/5

Google

Helliwell and Co are a very friendly, professional and efficient estate agents we have been doing business with for years; John Gleeson is particularly helpful and amiable to work with! We would recommend.

Tiffany · 16 April 2020

★★★★★ 5/5

Google

I’d highly recommend Helliwell & Co. Joshua was professional and honest throughout the sales process, responded quickly to all our questions and overall a pleasure to deal with.

Sam · 16 April 2021

★★★★★ 5/5

Google

Very professional throughout the entire purchase. Also offered good and realistic help with the sale of our previous property. Marco was always approachable and honest about everything going on during the purchase. Would highly recommend.

Tom · 18 June 2017

★★★★★ 5/5

Google

My experiences with Helliwell & Co were very positive! I was helped by Alistair and he was helpful with supplying information and friendly during communication and when visiting the properties. Certainly worth recommending.

Sydney · 18 June 2018

★★★★★ 5/5

Google

Joaquin was very professional through out, and very helpful can’t recommend enough and would happily use him again, Courtney.

Romany · 16 April 2022

★★★★★ 5/5

Google

Highly recommend this agency. Their service is excellent, we worked with Joaquin, who was very attentive and knowledgeable.

Bogdan · 16 April 2022

★★★★★ 5/5

Google

I have been with Helliwell’s for over four years and I would not trust any other agent with my property, they provide a first rate service! Anna and Cora have been fantastic in ensuring each tenant changeover has gone as smoothly as possible and kept me in the loop at every stage. Always professional, polite and extremely knowledgeable. I cannot recommend Helliwell’s highly enough!

Elizabeth · 16 April 2022

★★★★★ 5/5

Google

I had a few viewings arranged with Joaquin and he was absolutely the best. Patient, personable and took the time to point out unique and applicable features of the homes based on what he knew I was looking for and what was important to my decision making. I Hightower recommend Helliwell for that personal touch that is sometimes overlooked by the bigger estate agents.

Lian · 16 April 2022

★★★★★ 5/5

Google

Joshua & his team were fantastic. As an agency, they were very proactive & worked extra hard to find the right buyer for our property. In comparison to other Estate Agents we dealt with, Helliwells by far gave the better service. They kept us updated every step of the way which made the whole experience less stressful. I can’t recommend them highly enough.

Mary · 16 April 2022

★★★★★ 5/5

Google

The service we received from Jamie at Helliwell was top class. Jamie's charismatic approach and attentiveness makes the search for property even easier - we requested one viewing and then Jamie pre-empted us for a few other properties which were even better. He listens and he tailors towards our expectations. Definitely would recommend Helliwell and of course Jamie as your agent in the quest for a new home!

Jtan · 16 April 2021

★★★★★ 5/5

Google

Joshua and the team helped us sell our flat and were great throughout the process

Anthony · 29 July 2024

★★★★★ 5/5

Google

Anna was super helpful throughout our search for a rental. She was very friendly and responsive. Thanks !

Mischa · 16 April 2021

★★★★★ 5/5

Google

Pleasure to deal with from start to finish. Sold our house and purchased another with them. Fabulous efficiency, great communication and patience throughout. Honest and cheery bunch. If I ever sell again these with will be my people. Gary & Lizzie, Ealing.

Gary · 16 April 2025

★★★★★ 5/5

Google

I have no hesitation in recommending Mr Joshua Helliwell and everyone at the company to anyone that wishes to sell their property in a quick and efficient manner. They were able to scope the most suitable customers for our property and in turn were able to sell our property with impressive speed. I very much appreciate his most efficient, polite, and highly professional service.

Nirosha · 16 April 2021

★★★★★ 1/5

Google

Oh my god. I’ve heard many people at the same thing in Ealing. They take your money deposit money and don’t give it back. As a tenant and prospective buyer using the Agents 'services', I was quite disturbed by their business practises. When we were trying to buy a house through them they told us the price the other bidders were offering so we could bid higher. They said we had won but then didn’t hear anything from them. Turns out they played us against the other buyer, I expect they had also been told what we were offering and sadly we lost out. We also rented a house in Warwick Road from them that had a missing handrail, mice illegal staircase and bad state of repair - including the electrics which failed and caused electrocution. Helliwell showed pure callousness by charging us three weeks worth of rent ad exit fees to leave one week earlier than end of tenancy, just so they earn a few extra quid by duplicating rental incomes. Not the service you’d expect to receive when you’re wife is pregnant living and trying to amicably vacate a dangerous home. We saw a real nasty side to these people. UPDATE: 18.10.22 - Helliwell wipe low rating reviews from Trustpilot. Be warned. I had an email request yesterday from Trustpilot to verify my experience was real. It took me a lot of time to provide evidence via email and I can see a lot of other people who have written 1-3 star reviews don't bother to follow up therefore their reviews get removed at Helliwell's request. I had to fight to keep my Trustpilot review live and I can see other 1-3 star reviews are vanishing from Trustpilot. Very suspicious.

Graham · 16 April 2023

★★★★★ 5/5

Google

Exceptional service from all the staff at Helliwell. Joshua, Anna and Cora ensured the smooth and stress free communication for our property to be let. A small independent estate agent with professional, efficient and caring attitude. We would definitely use Helliwell again and can only recommend them to others. Helliwell as far as we were concerned, outweighed the ‘big boys’ estate agents by miles!

Sophia · 16 April 2020

★★★★★ 5/5

Google

I've only had a brief engagement with the firm so far, but I was very impressed with Joshua's expertise, and professional and friendly manner, when showing us a local property; there is a lot to be said for using an independent local agency.

Phil · 16 April 2023

★★★★★ 5/5

Google

Myself and family recently had our best real estate service-experience to date. We were serviced by Joaquin and we received both genuine and empathetic service. We felt our requirements were addressed and Joaquin really went the extra mile to ensure all parties were happy in a deal.PositiveResponsiveness, Quality, Professionalism

Tuan · 25 August 2022

★★★★★ 5/5

Google

I’m extremely happy with the service provided. Estate agents have a reputation for being all sorts of things and none of those negatives applied here. The staff at Helliwell are charming and efficient, and my house sale went through on the day planned. Highly recommend. Thank you everyone.

Adam · 27 October 2024

★★★★★ 5/5

Google

Helliwell have done an excellent job of managing my rental flat in the last few years. Good tenants, thorough background checks, on time payments. Issues and repairs dealt with swiftly. Good communication. Highly recommended.

Rob · 16 April 2025