Trusted Agent profile · London
★★★★★
617 reviews across 2 platforms
167b Rotherhithe Street, London, SE16 5QW
Hastings International's office in London, at 167b Rotherhithe Street, is rated 4.1 out of 5 across 617 reviews on two platforms, including 298 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Hastings International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible
Terrible! Not sure there is another world to describe my experience. the lack of professionalism are remarkable. They are impertinent, rude, and above all they lie to me and my wife. Only inefficiencies in the real estate market can explain how these people still have a job. I d not recommend end to my worst enemy and advise any landlord/ landlady to save money instead of throwing away giving to Hastings.
1/5
TrustpilotUnprofessional and useless
I arrange a house valuation with the Rotherhithe branch, I took a day off and was waiting all day but nobody turned up. I tried to contact them by phone, mobile phone and sms but without a success. Next day I got a "sorry" by sms from Tim and the excuse was an emergency hospital visit. I agreed for them to visit my house on other day, which they suggested. Nobody turned up again and i haven't heard from them (it's been 3 days). Definitely I will not use Hastings International to sell my house even if they offered me 0% commision.
5/5
TrustpilotGreat service
Kay is great, always diligent and personable. Would recommend!
2/5
TrustpilotNot acted in our (seller) interest and deal fell through
We uised the London Bridge branch of Hastings International to market our 2 bedroom flat in Borough. It was in perfect condition and was in a good location. The estate agent promised lots and delivered little, telling us he had viewers lined up when it certainly wasn't the case. Eventually we had one interest, which we accepted. He then promised that the deal with go through quickly, as it was chain-free, and led us to believe that we would be moving soon, and that we could put down deposit for a rental property that we were interested in etc. He oversold the quality of these buyers, who used cheap online solicitors who missed documents that we had sent through, and then turned around and suggested that we were hiding problems from the buyers. This delayed the process. Still the agents backed the buyers. The buyers then got dodgy surveyors in, who denied that they caused dangerous fire hazard when they went around our flat, tampering with our power sockets, as well as damage to our cupboards. No apologies from the buyers and certainly not the rude the surveyors, and the estate agent only apologised in a roundabout way. With all the stress, and the fact that we were ready to move, we gave them more money off the already agreed price just to move the sale along. Even then the buyers dragged the process on, not being in the country and not being contactable. In the end we decided to cut our losses and pull out because there was no indication that the sale would have gone through despite our insistence that we wanted to sign a rental contract and move. All the time the estate agent supported the buyers and not us, even though we were the ones who'd pay him in the end! Definitely not recommended.
5/5
TrustpilotThe team at Hastings International are…
The team at Hastings International are very helpful, polite and responsive. Thomas Backlog is a true gentleman!
5/5
TrustpilotOutstanding Service For Renters…
I have been living with my partner within a Hasting managed Property for a total of 3 years and they have been extremely exceptional in everything required by them, in the few times maintenance was required they where very quick to address while sending competent contractors to carry out works while working around our schedule. Would certainly recommend. J&H
5/5
TrustpilotKay impressed me with the manner in…
Kay impressed me with the manner in which she handles our requests. There are always going to be communication issues between landlord and tenant when going through a third party but Kay manages to keep on top. Over all a great help and would refer others to Kay in the future.
5/5
TrustpilotKay Kendall was excellent in the…
Kay Kendall was excellent in the renewal of my tenancy, its as progressed quickly and efficiently with no issues at all.
4/5
TrustpilotHastings Southwark are pretty good
Hastings Southwark are the lettings management company for our apartment. Their letting process is pretty good, including supporting digital signatures which really speeds the whole process up - no need to go in to the office all the time.For ongoing services, they have been great - any issues or repairs, they come back really quickly, event through the lockdown period. All in all, a pretty good letting experience with Hastings.
3/5
TrustpilotThe Property Management Dept is Good
The Property Management Dept is Good. However the Renewal Dept has a lot to be desired.
5/5
GoogleHastings is quick in finding a good tenant for me. They are helpful and professional.
1/5
TrustpilotVery Unprofessional
Very Unprofessional, Rude. When I was set a move in date, they did not arrange for a cleaning to be done. They don't have any sort of communication with each other and calls me at work and bothers me.They are very unorganized and I hate working with them.
5/5
TrustpilotA streamlined renting experience
Hastings International made the search and application process for our property streamlined and stress free. Kay Kendall has continued to make our renting experience uncomplicated. She is quick to answer queries and is proactive in the renewal process. I would definitely continue to make use of their services and would recommend them to anyone.
5/5
Googleit's only take me one week to rent my dream house. Thanks Abel!
5/5
TrustpilotKay has been very helpful in our lease…
Kay has been very helpful in our lease since our properties has been handle.
4/5
TrustpilotI rented a property with International…
I rented a property with International Hastings and all the process went smoothly. I just had an issue with an appliance that took too to be sorted but at then end everything was resolved!.
1/5
GoogleUsed foul play to try to steal our deposit, avoid
5/5
GoogleJames was extremely helpful, professional and kind. He is surely an asset for Hasting. Congratulation for having such a great team member
5/5
GoogleI recently sold my property through Hastings International. I had the pleasure of working with Michael Worrell who was excellent from start to finish. He was able to reply to my buyer's numerous queries very efficiently. He kept me updated on all new developments, was easy to get hold of and was always helpful and professional. I highly recommend Hastings International to everyone thinking of buying or selling a property!!
5/5
TrustpilotKay was super efficient in renewing the…
Kay was super efficient in renewing the lettings at a better rate than before … 👍!
5/5
TrustpilotAlways great advice
Hastings manages the rental of our property in Rotherhithe and, although they do not manage the property on a day to day basis, Stevie's avdice is always invaluable to me. She is always responsive and helpful and on hand to take my calls.
5/5
GoogleWe have worked with Hastings for the past 3 years and have found them to be extremely organised administrators having excellent customer service. They assisted us through the renewal of our contract smoothly and efficiently giving us peace of mind throughout the process, affording us a reasonable and fair price for the renewal of our contract. Thank you for all of your hard work! Kendall in particular was excellent
5/5
TrustpilotTop service
Had the pleasure to have Abel Duplouy and Stevie Hanley assist me in securing a lease and everything ran seamlessly. Great professionals
5/5
TrustpilotGreat experience renting an apartment…
Great experience renting an apartment through Hastings. Luke and Maglin were a pleasure to work with and very helpful all through !
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Tell us what you need and we'll put you in touch. Hastings International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
