Trusted Agent profile · London
★★★★★
1,366 reviews across 1 platform
Pantoon Dock North Woolwich Road, London, E16 2AF
Hamptons's office in London, at Pantoon Dock North Woolwich Road, is rated 4.2 out of 5 across 1,366 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotTrevor Scott
Trevor is the best Property Manager I have been allocated.Trevor is courteous, honest, reliable, organised and efficient. He has always been readily available by phone and email and he takes responsibility for work allocated to him, even following up on my decisions when necessary and liaising with other parties on my behalf.Thank you for all your help and best wishes.
5/5
TrustpilotTop notch property manager
I would like to thank Hamptons team who took great care and excellent service of my property at Roehampton House since 2014-2022. Since then, I have gone through a couple of property managers which were all great but I would like to give a shout out to Minneaux Schandorf, the current property manager at Roehampton House whom we are very privilege to have known. We have not met personally but his service is above and beyond expectations. He has accorded me and my family with so much help and guidance during our move/transition. He seems like a very selfless person and needless to say, excellent in his job. With people like Minneaux and his team by your side , you will be in good hands either as tenant or landlord. Once again, thank you very much for such great service. Cheers!Stephanie AlbertoProperty owner
5/5
TrustpilotWe rented a property through Hamptons…
We rented a property through Hamptons who provided an exceptional service. When our landlord decided to sell the property, Hamptons went out of their way to find another property for us. I would particularly like to mention Sophie Winterson who managed to balance being professional along with patience, understanding and kindness. She went out of her way to ensure there was a smooth transition between houses, liaising with our old landlord and our new landlord - Sophie did this with positivity and cheerfulness. I cannot recommend Sophie, and the whole team at Hamptons, highly enough.
5/5
TrustpilotHamptons
Hamptons have been our letting agent now for a few months. We initially had issues with our washing machine but this was sorted very quickly by Danish Ashraf who ensured that our new one was fitted before Christmas. He has also been helpful for us and responsive whenever we have other issues. Thank you!
4/5
TrustpilotWe would be very happy to recommend…
We would be very happy to recommend Hamptons in Newbury to anyone looking to sell their property. The whole team have been a pleasure to deal with, in particular Kate who finally got us over the line to exchange. Every step of the process from valuation to viewings, we found the communication from everyone to be friendly & informative. We are thrilled with the outcome & really are very grateful for all their efforts in getting our home sold.
5/5
TrustpilotAmazing Mandy :)
We have had the pleasure of having Mandy as our Property Manager throughout our four-year tenancy, and we honestly couldn’t recommend her highly enough.
5/5
TrustpilotFeedback on Hanna Horstein, property manager
Hanna has been an excellent property manager, coupling her keen attitude to care for others along with a problem-solving attitude that always leads to swift action. I’ve been liaising with Hanna for the last year or so and have had quite a few issues at my flat, which Hanna responded to very quickly and resolved effectively. She takes the time to listen to the issues, suggests any quick resolution based on her experience of similar issues and when it’s not in her hands, she escalates the issues appropriately. I also appreciate that she keeps me in the loop on the various steps when arranging any repairs and also takes the time to sympathise with the situation. It’s been evident that Hanna cares for the tenants and acts as their representative when speaking to landlords - an example of this was when she negotiated a compensation for me in response to some of the persistent issues at my flat.
5/5
TrustpilotCharlie Fleetwood great!
My property manager Charlie Fleetwood is very supportive. She consistently demonstrated a high level of professionalism, efficiency, and dedication in addressing any concerns or issues that arise. Whenever I have reached out for assistance, she has been incredibly quick to respond and has always gone above and beyond to ensure that everything is promptly resolved to my satisfaction. Thank you!
5/5
TrustpilotWe were delighted with Hamptons.
We were delighted with Hamptons. Meeting all the key personnel in the Stratford upon Avon office gave us the confirmation and confidence that we had selected the right agency for us and our property.Both Owen and Jacob then came to our home to learn and appreciate the key selling benefits of our home as well as understanding why we wanted to sell. The selling process was explained to us and all literature approved...The house was put on the market on the Monday. Blocked viewings were organised for the Thursday and Saturday.Offers came in on the following Monday and we went to sealed and final bids on the Wednesday. All was done and dusted in 10 days!We accepted one of the three offers on the table; all three were well over the "offers over" price and we were delighted with the final selling price and the speed of the sale.Owen, who managed our sales process and negotiations, was always available, reassuring and communicative.When Owen replies immediately to your WhatsApp message at 10.00pm at night, you know he's on the case and has your best interests at heart.All in all, a positive, pro-active and pleasant experience. Thank you Hamptons.
5/5
TrustpilotWe were highly satisfied with Hamptons
We were highly satisfied with Hamptons from start to finish . Agents were at the end of the phone whenever we called - we were never kept waiting . One of the most impressive details for me was the initiative of the agent to cAll us after a buyer pulled out not just with the bad news but with 5 viewing appointments the following week. Communication was excellent - our agent Jacob was approachable and friendly and made the whole process easy
5/5
Trustpilotas superb as Patryk, UK will become megapower
In 2024 Feb we are given another Property Manager named Patryk Lehmann. Patryk is very organised amid handling 90 properties. Patryk is very organised, detail-minded, prompt and just to landlords. Patryk shows cares and justice in analysing. If 50% of UK citizens can be as superb as Patryk, UK will become megapower for centuries to come. congratulations to Hamptons and us.
5/5
TrustpilotNicole Mapura extremely helpful…
Nicole Mapura extremely helpful customer service executive . Nicole has been extremely helpful and has redeemed my faith within this Company. Sometimes its a few words that can reassure you all will be ok, "don't worry, " someone that genuinely cares for the clients makes a big difference. Nicole has been extremely helpful and I called her this morning to Thank her for she never realised how stressed I have been and I appreciate her swift and corrective action in ensuring I was dealt with through the correct departments . May situation is being dealt with by the appropriate contacts. Effective training makes a huge difference Nicole is always professional, polite and reassuring , never does she sound fed up and on every occasion she has been able to connect me to the right person, she a great ambassador for Hamptons. Thank you please promote this beautiful caring individual.
1/5
TrustpilotWorst ever left us with no hot water…
Worst ever left us with no hot water and heating for over two weeks all they care about is taking your money once I get you in the property you’re no longer a problem and when you tell them it’s their problem they say it’s between me and Landlord were state agents ever do not rent from them this was the caterham Branch
Thank you for taking the time to leave us a review. We take customer service very seriously and are naturally disappointed to hear you are dissatisfied with our service. We appreciate being without heating and hot water can be frustrating but from our system can see the team worked as quickly as possible to resolve this matter for you and ensured a brand new boiler and plumbing was installed within 8 days. Whilst we understand this is a difficult situation to be in, I can see that your rent was deducted completely during this time which I believe is sufficient compensation for your inconveniences. I do hope the remainder of your tenancy runs smoothly and thank you again for passing on your feedback.
5/5
TrustpilotStratford-upon-Avon Branch - Excellent Experience
Used the Stratford-upon-Avon branch for both our sale and purchase, and received a fantastic service throughout the process. Paul was invaluable in securing a deal that worked for all parties, despite the hiccup of the collapse of our first sale, and Jacob worked tirelessly prodding and pushing the transactions over the finish line. I would have no hesitation in recommending them.
Thank you for leaving us a review. Customer service is important to us and as such, we are delighted to hear Jacob, Paul and the team had such a positive impact on your experience. Thank you again.
5/5
TrustpilotGas Engineer Review
I have worked for numerous Estate and Lettings agents as a Gas engineer over a 15 year career. Rebecca and her property management team are professional, concise and more importantly for myself, the best property management team I have encountered in 15 years. Information is always readily available, they are understanding of all trade related issues and understand the regulations that need to be complied with completely. All of my staff thoroughly enjoy undertaking Hamptons work and this is due to the guys in the property management team.
4/5
TrustpilotSmooth check out
I was associated with Hamptons for more than a year for my previous tenancy. In this period I needed help quite some time, and I must say Hamptons were very professional. Special mention to Gemma Ward, who was managing this property. She was prompt in sending supports whenever issues were highlighted and tried to make my stay comfortable. Even the check out was smooth and tenant friendly. I stayed for more than a year but as there were no break clauses mentioned in the contract, I had to pay 8% of the total rent remaining, which I found a little too much. Even after repeated requests and also upon getting the new tenant very easily they couldn't let go of that. That was quite harsh, as they were receiving the same charge from two tenants for the same time period. But otherwise it was a smooth stay and very well managed.
5/5
TrustpilotProperty letting in Fulham
I have let my property in Fulham through Hamptons for four years. They have also managed the let. The process has been very easy and they have always been on top of the required paperwork etc. Shardai has been the property manager for the last year or so, and has always been very prompt, professional and friendly.
5/5
TrustpilotGreat Property Manager
My daughter has let her property through Hamptons for the last 8 years. Mandy D’Orta has been managing it for the last 6 months and is by far the best Property Manager we have had. She has been extremely kind, helpful and efficient. She is always friendly and responds very quickly to any requests.
5/5
TrustpilotExcellent service from Stratford upon Avon
I cannot recommend Jacob at Stratford upon Avon enough. On our first viewing our house sold. Having completed his due diligence, we received full confirmation of our buyers details. He kept us informed throughout the process. He worked outside of 'normal' office hours, to keep us up to date of any developments. A massive thank you!
Thank you for your feedback about our Stratford team and in particular Jacob, we are delighted to hear you had such a good experience and look forward to making the team aware of your review.
5/5
TrustpilotWe rented a property through Hamptons…
We rented a property through Hamptons and they also manage the property on behalf of the landlord. All of the Hampton staff have always been very friendly and helpful, from Yoanna Allen who found us the place through to Melanie Hudson who oversees the ongoing management we are very happy with the service. In particular Melanie goes the extra mile to ensure issues with the property are resolved quickly and with minimum of fuss - Thankyou!
5/5
TrustpilotGreat service from the Hamptons Bath team
Very responsive and proactive to all property and tenant issues. Very good service from the team and much better than other agents / managers that I have used. I would recommend the team (in particular Melanie Hudson who is our key point of contact) to all those in need of property agency / management services.
5/5
TrustpilotEffective, informed and professional
We bought and sold through Hamptons, Farnham. Although it is never an easy experience, we have nothing but praise for the help and service from Hamptons. We were disappointed previously with other estate agents but this was smooth, informed and professional throughout. They were able to draw in potential purchasers from a wide area. The person who oversaw our journey was Riccardo, who kept us up to date, with the purchase and sale, and the rest of the chain. We recommend Hamptons, especially Riccardo.
5/5
TrustpilotFeedback for Max Barnes
There was an issue with the hot water immersion heater. I emailed Max Barnes at Hamptoms. He responded very quickly, organised for a plumber to come to the flat almost immediately to have the issue checked out. He made sure to follow up with the plumber the same day, and when he found out that it was an electrical issue - organized with the electrician to come and have this fixed in few days. He made sure to get information about mine and the landlord's availability, to organise this. Very grateful to Max - for getting this sorted so expediently for me.
5/5
TrustpilotA first class dedicated team
We experienced exceptional hard work and dedication from the Hamptons team during the sale of our family home. There were regular informative updates and nothing was a problem for Tamsin or any of her very professional staff. We would certainly use again and thoroughly recommend Hamptons to anyone looking to sell or purchase any kind of property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's London office has 1,366 reviews across 1 platform: 1,366 on Trustpilot (across the whole business).
Hamptons London is rated 4.2 out of 5 across all 1,366 reviews.
Hamptons London, Pantoon Dock North Woolwich Road, London, E16 2AF.
