Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPerfection
Quick, efficient, responsive, and respectful. Best service one could ask for… Appreciated the work, Danish Ashraf.
Can · 8 October 2026
Agent replied · 11 October 2026
Thank you for your fantastic review.
A special thank you for recognising Danish. We know he will be pleased to hear that his efforts made such a positive impression and helped ensure your experience was a great one.
We really appreciate you taking the time to share your feedback, and thank you for choosing Hamptons. We wish you all the very best and look forward to assisting you again in the future.
★★★★★ 1/5
TrustpilotVery Poor Experience
We were looking to rent a property (£4000-£5000 pm). We arranged several viewings. The first 4 were conducted by a man from one office. He was very affable. The next 2 were conducted by a girl from a different office. We decided we wanted to proceed with one and we put in a definite and precise offer. We emailed the girl on Friday, clearly stating our position. She responded asking if we were happy to confirm the asking price, which we agreed to. I also confirmed that we were offering a long term let (3+years) and also a holding deposit that was non-fundable in the event that the sale did not complete. That was Friday early afternoon. We heard nothing back and by Tuesday Mid morning I phoned to ask if the landlord had responded. Yes, she said, although she hadn't bothered to tell us! She said the landlord had accepted our offer, but wanted to continue marketing the property until we had exchanged contracts. I asked whether she had advised him of our offer for a non-returnable deposit. No, she hadn't read our email properly! She is clearly on a different planet and speaks a different language! I asked her to go back and tell the landlord clearly what we had offered. She came back saying that he accepted our offer but would continue marketing the property in the meantime. We cannot affor to end up without somewhere to live, so I have told them to advise their client that we withdraw completley. His loss, not ours. I'm sure the outcome would have been different if we hasd been dealing with someone who knew what they were doing and had bothered to digest and understand our communications. Not impressed at all!
Mark · 6 August 2024
★★★★★ 1/5
TrustpilotHolding on to our deposit money…
Holding on to our deposit money illegally. Have waited 25 days and counting for our money to come back. Spoke to branch manager in Clapham (Andrew) he seems like a nice guy but blaming it on not being able to get hold of the landlord?? How is this fair? What a shambles! Have rented from 3 other letting agents and they always gave us our money back on time. We were great tenants for 2 years, always paid rent on time and gave the property back in great condition!
Jack · 29 December 2021
Agent replied · 11 June 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 4/5
TrustpilotLeave it to Saima.
Leave it to Saima.For several years, we have been renting our property while living overseas. For the past year, Saima has been in charge of management. She is capable of handling any issues that arise, and I trust her fully to work in our best interests while keeping our tenants happy. She keeps us informed about the arising issues and reports back diligently, minimising unnecessary contact, which I appreciate. She manages the load well, and I would recommend her service.
Bridie · 14 June 2024
★★★★★ 5/5
TrustpilotPatryk at Windsor/Maidenhead has been…
Patryk at Windsor/Maidenhead has been excellent in his attention to detail and execution of service- I have been very impressed with the service he has provided for the past few years.
S · 23 January 2026
★★★★★ 5/5
TrustpilotQuality service with a smile - Rickmansworth Hamptons
From professional estate agents to uber effective property management I highly recommend Hamptons international Rickmansworth branch. No matter whom you speak to in the office, you are always welcomed with kindness and understanding. A special shout out to property manager Melissa who's maintenance problem-solving is lightning quick. It's also a credit to the agency that all tradespeople they use are polite, professional, trustworthy and always provide top-notch service.I feel confident that when issues occur, they will be taken care of removing all stress from myself as a tenant. Thank you Rickmansworth Hamptons
Jasmine · 28 April 2021
Agent replied · 11 June 2024
Thank you for your feedback about our team in Rickmansworth and in particular Melissa, we are delighted to hear you had such a good experience and look forward to making the team aware of your review.
★★★★★ 5/5
TrustpilotGreat Property Management
As a tenant of Hamptons, I wanted to say a huge thank you to Nicole Drackett our property manager, who has made renting so much easier throughout my two years in the property. She has always been on hand to assist and been very understanding when faced with several issues at once in the property. Most issues were solved promptly and communication was excellent throughout. Can’t thank her enough! I’d also like to mention Caroline Ryan, the Lettings manager, and Laura Donati in renewals, for their exceptional service when initially renting the property and during my vacation of the property. Making it as stress-free as possible, in a difficult & busy rental market!
Francesca · 17 May 2024
★★★★★ 5/5
TrustpilotGreat Experience
Very responsive and very helpful with any of my inquiries or requests. Especially working with Danish has been a pleasure.
Camillo · 16 April 2026
★★★★★ 5/5
TrustpilotCompetent, Reliable and Dependable
We have been letting properties for many years, and we have used the services of a variety of letting agents to manage the properties. Trevor Scott at Hamptons stands out in the service he gives. Not only is he competent and understands our approach to property management but he is also excellent in liaising with the tenants. Also, and importantly, he has been a constant within the Hamptons Property Management team. There is nothing more frustrating than a high turnover of Property Managers. Trevor is reliable and dependable.
David · 12 May 2024
★★★★★ 5/5
TrustpilotGrace and Hamptons deserve to be trusted and relied
Grace and her colleagues are always helpful and active no matter in the beginning we tried to find a proper property or during the period when we signed the contract or during the time we live in the property.As we were not alsways in London when we looked for a property, Grace was very considerate in arranging the proper times of viewing for us.Whenever we wrote to Grace about the problems appearing in the property, Grace always gave us immediate replies and effective solutions and updated imformation in time. Even when she was absent, she and her company would arrange her colleagues to deal with my requiries.
Xun · 10 May 2024
★★★★★ 4/5
Trustpilot"Hamptons have been fully managing my…
"Hamptons have been fully managing my rental property and overall i have been pleased with the service. The Maintenance and reactive repair side has been excellent with good communication and efficiency. Mandy D'Orta is very professional, patient when needed and applies common sense to challenging issues which is a breath of fresh air in modern day society. She has been fantastic.The only negative is the yearly inspection report which i understand was undertaken by another member of staff. The report is inaccurate, lacks detail and misses defects. Hamptons have taken this feedback on board with a view of improving."
James · 30 April 2024
★★★★★ 5/5
TrustpilotBest to book Lucy for an inventory check!
I wanted to leave a review for Lucy Howlett, Hamptons Deposit & End of Tenancy Manager, who managed our inventory check-out recently as I was so impressed with Lucy. Some people are just born with skills that are perfectly suited to their profession and Lucy is one of those people - meticulous, organised and fair - Lucy really made us feel that the process was undertaken in a thorough and balanced way. As having both been a landlord in the past and a tenant currently, a professional inventory check is so important for both the landlord and the tenant - and it's really not the place to try and save money by not having one; even a vacant home is full of so many things - most people do not spend their days thinking about the minute detail in kitchens and bathrooms....but Lucy does! For some landlords a professional inventory check could potentially pay for itself and more - for tenants you need to wish your landlord hires Lucy as she picked up so many things in our inventory check that had been missed when we first moved in - even by me! I had spent hours pouring over our initial list but I still missed things. As a tenant you really want someone like Lucy who is focused on the minute detail as it helps with getting as much of your deposit back on exit as possible.One thing I also wanted to mention is that I know that Lucy was in theory being paid for by the landlord - but she was such a great advocate, and very patient, going back and forth between ourselves and our landlord to finalise a few things. She was very professional and brilliant at speaking to our landlord quickly (and got a response almost immediately despite our landlord living in a different hemisphere so I know our landlord must like her!) and she absolutely helped us save money by agreeing to take the time to speak to the landlord on our behalf for things that didn't impact the landlord, but did help us massively, such as working with Mandy from Hamptons to get the landlord's permission for us to collect a small furniture item which had been forgotten in a disused cupboard - which we not only appreciated but helped us avoid a hefty disposal fee. Thanks again Lucy.
Mrs · 27 April 2024
★★★★★ 3/5
TrustpilotDo provide good advice to the landlords especially when they need it.
Not all the Property Managers are responsive. They need reminders to reply. Rotating managers to service the client can be very frustrating. Messy tenants can just leave the unit without anyone checking on the huge damage they have done to the unit. Instructions sent to keep funds is the float is not consistently followed up, causing the landlord to suffer exchange rate difference when money is remitted to the country. And is ok for this kind of practice in Hamptons. NO integrated advice is given to landlord when the latter needs it. It does give landlords the feel to switch to another better service company.
Wong · 22 April 2024
★★★★★ 5/5
TrustpilotAnnabel Onuche
Annabel has been managing my properties in Crouch End for over three years. I live in Australia and being so far away, I couldn't be happier that Annabel takes my and our tenants interests seriously. Communication is just as clear and timely when a lot is required at the properties as when everything is quiet. Annabel has great focus and will prompt me and continue to coordinate various services until the job is done. She is a pleasure to email with and her manner, I believe, also encourages others to do a good job for us. She remembers the idiosyncrasies of the properties from one year to the next and takes care of them, which is kind of amazing. We value Annabel and we value Hamptons for supporting her.
Sarah · 22 April 2024
★★★★★ 5/5
TrustpilotGreat service consistently for 5 years
Annabel Onuche has been my property manager for approx 5 years and I cannot recommend her highly enough. She consistently has provided exceptional service to both myself and my tenants. Her efficient manner combined with her excellent knowledge of local tradesmen has given me total confidence as a landlord that any issue will be dealt with promptly and professionally. My experience with Annabel has been instrumental in me letting another property via Hamptons - but on basis that she is my property manager!
Camilla · 19 April 2024
★★★★★ 5/5
TrustpilotSonsurae- the Best!
Sonsurae has been the very best managing agent since she took over managing my property in December 2023.! She is extremely efficient - quick to respond to email or phone calls, very clear with detail and information and prompt and appropriate follow up and action if and when required. Added to which she is charming and has the most delightful manner. A real pleasure to work with and I have every confidence in her managing the property on my behalf.
Miss · 19 April 2024
★★★★★ 5/5
TrustpilotNo problem to big or too small
We’ve been living in London now the last two years and were a bit sceptical on dealing with an agency (Hamptons) indirectly as opposed to dealing directly with the landlord. Not for any reason but we’ve never experienced that before. All them doubts were are long gone thanks to our property manager Monika. No problem has been too big or too small (trust me we’ve probably annoyed her with a lot of small problems) but her professionalism and efficiency in dealing with any problem/email/request has been nothing short of fantastic. Overall, I believe Monika is a credit to herself and should be considered a valuable employee to Hamptons based on our experience.
Aaron · 18 April 2024
★★★★★ 5/5
TrustpilotProfessional and Pleasant Hamptons Experience
We have rented a flat in West London flat through Hamptons for four years now and our experience with property manager Saima Uddin has always been positive and professional. She has had her work cut out for her with a landlord in a rare profession who is sometimes hard to reach, and a flat in which nothing is easily repairable or replaceable. But she has been persistent and thorough on our behalf while fairly balancing the needs of tenant and property owner. Saima has been a pleasure to work with.
Catherine · 17 April 2024
★★★★★ 5/5
TrustpilotGot a Complicated Client Over the Line…
I have been a 20yrs+ repatriating expat and going through the credit checking experience for a rental is troublesome, to say the least…
Phil · 6 July 2026
Agent replied · 25 September 2026
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that Jen and our Cheltenham team were able to support you through what we appreciate can be a challenging rental process, particularly when returning to the UK after many years overseas.
It's wonderful to know that you felt listened to and supported throughout your property search, and that Jen's sincerity, professionalism and commitment helped make your relocation experience a positive one.
We wish you every happiness in your new home and thank you for recommending Hamptons.
★★★★★ 5/5
TrustpilotWe had such a fantastic experience with…
We had such a fantastic experience with Phillip at the Rickmansworth office while looking for our new home.
Lale · 6 August 2026
Agent replied · 25 September 2026
We are delighted to hear about your positive experience with Phillip and that he was able to support you throughout your property search. Finding a new home is an important decision, and it is fantastic to know that Phillip's professionalism, patience and genuine commitment to helping you made the process such a positive one.
It is especially pleasing to hear that he took the time to answer your questions, arrange additional viewings and provide those extra touches that helped you feel informed and confident in your decision. Delivering excellent customer service is something we pride ourselves on, and your feedback demonstrates exactly the standard we strive to achieve.
Thank you once again for your kind words. We will ensure that Phillip and the Rickmansworth team receive your feedback, and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotStrong in Management
Hamptons have been managing my UK house now for 4 years. They are thorough, professional and have always gone the extra mile for me. I can highly recommend.
Tara · 21 May 2026
Agent replied · 6 June 2026
Thank you for leaving us such a positive review.
We are delighted to learn that you were happy with the service provided and that your experience with Hamptons was a positive one. Our team is committed to delivering a high standard of customer service, and it is always rewarding to receive such encouraging feedback.
We sincerely appreciate you taking the time to share your experience and will be sure to pass your comments on to the team.
Thank you again for your support.
★★★★★ 5/5
TrustpilotSorting out boiler issue
Just want to say a big thank you to Max Barnes from Hamptons for sorting out our boiler issue so quickly before the holiday season. Max was kind enough to do a video call to try and sort it out as soon as I reported the issue. When this didn’t work, Max helped find a technician to resolve the issue the same afternoon.
Vivek · 20 December 2024
★★★★★ 5/5
TrustpilotWe used Hamptons from 2019-2020 for…
We used Hamptons from 2019-2020 for renting a property in Honeybourne, Worcestershire (we were tenants). They were excellent. If there was any issues they were solved promptly and with great communication. At the end of the lease, we employed a poor cleaning company and the property was not handed back in the condition we aspired to. Hamptons staff were great with us. We had been let down by a cleaning 'contractor' but Hamptons ensured the new tenant moved in on time and kept us in the loop as we were (by then) living in France. They employed their own cleaning team.Many thanks to Melanie and all the staff.
Ian · 9 April 2020
Agent replied · 11 June 2024
Thank you for leaving us a review, customer service is very important to us and we are thrilled to receive your feedback . We look forward to sharing your review with Melanie and the team.
★★★★★ 4/5
TrustpilotWe rented from Hamptons for 13 months
We rented from Hamptons for 13 months. The first 8 months were appalling. The estate agents who handled the initial rental in Harpenden were unfriendly, unhelpful and unresponsive. We felt like children in a really mean teachers class! Then, we had Mark Houghton as a property manager, who was the most patronising and offensive man I’ve ever had the unfortunate experience of dealing with. In the end we ended up fixing things ourselves just so we didn’t have to deal with him. However, that all changed when Mark left and Melissa Jeynes was appointed as our manager. She was a breath of fresh air and made a real difference to how we perceived Hamptons as a company. She is respectful, friendly and goes out of her way to help and follow up on any problems. She made the last few months of this tenancy and the moving out process very easy. She is the reason Hamptons gets 4 stars and not a 0. Thanks Melissa.
Cath · 1 April 2020
Agent replied · 11 June 2024
Thank you for leaving us a review. We are disappointed to receive your feedback with regards to the tenancy set up process and as such, have passed your feedback directly onto the relevant Lettings Director to review. With regards to Melissa, we are pleased to hear you have had a positive experience working with us so far and we will be sure to make her aware of your feedback. Thank you again.
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