5/5
TrustpilotI have had many dealings with Sonsurae…
I have had many dealings with Sonsurae over the years and am very impressed with the level of service received. Friendly, efficient and fantastic communication throughout!
Trusted Agent profile · London
Hamptons City & West End Sales reviews in London
★★★★★
1,597 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,597 reviews on two platforms, including 169 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMoving Made Easy!
The whole process of finding the house and setting up the tenancy has been made incredibly easy by our property manager Jennifer Powell, who is always helpful and cheerful to lend us a hand!
5/5
TrustpilotBathroom renovation works.
I’ve just had to have renovation works carried out to my rented flat, which is managed by Hamptons.Although pricey the job has been carried out by the contractor in a throughly professional way. Plus it’s been managed superbly by Rebecca Duxbury, property manager at Hamptons.
1/5
GoogleHamptons once tried to increase my rent while offering an identical apartment in the same building for the original rent. They're unprofessional, unprepared, and unscrupulous. Not good for tenants and not good for landlords if that's the level of thinking they put into things.
1/5
TrustpilotVery unfriendly people
Very unfriendly people, lacking basic costumer service skills
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotGreat support from Trevor Scott
Great support from Trevor Scott. Very helpful and proactive. Thank you.
5/5
TrustpilotHamptons Letting services
I’ve let a property through Hamptons for the last 3 years. They have always communicated well and ensured anything that needs sorting at the property is seen to in a timely manner. I’m very happy with the service I have received.
5/5
TrustpilotGreat experience
My issues are always resolved as promptly as can be by Melanie Hudson! She is always readily available and willing to help. She is super kind and helpful!
5/5
TrustpilotOverall the Hamptons team have been…
Overall the Hamptons team have been fantastic and very attentive. Our property manager Angela Parn has always kept us updated and been polite and friendly when we have spoken to her. Would definitely recommend!
5/5
TrustpilotPrompt and very professional response…
Prompt and very professional response to solve an issue with the hating system
5/5
TrustpilotSandra Mccare has dealt with our check…
Sandra Mccare has dealt with our check out, professional and speedy service. Really appreciate it. Replies to emails promptly
5/5
TrustpilotProblem solving
As a tenant of the Hamptons Agency I face facility issues from time to time. I appreciate our Property Manager - Gemma Ward rot your operative support with problem solving.
1/5
TrustpilotHorrible Customer service and rude…
Horrible Customer service and rude estate agent
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotDawn always offers a prompt and…
Dawn always offers a prompt and efficient service for Hamptons, when we encounter any issues with our rental apartment. The issues (not that there have been many) are dealt with professionally and in a timely fashion. 5 star service
5/5
TrustpilotProperty management
Property management. Always keeps us up to date. Quick responses.
5/5
TrustpilotGreat customer service
Perfect service provided by Melanie at the Bath office. Prompt resolution to an internet access issue. Was available and easily contactable during the process.
1/5
TrustpilotNot a care in the world
Not a care in the world - emailed them about a flat in Wimbledon (via Rightmove)... walked past their office, saw them sitting in there chatting and laughing. Received no call back, no email. HOPELESS and obviously not interested at all.
5/5
TrustpilotI have used Hamptons for the last three…
I have used Hamptons for the last three rental houses and cannot rate them highly enough. The whole team are so helpful. communication is excellent and nothing is to much trouble. A thoroughly professional property management company. Thanks all.
5/5
TrustpilotCheerful professionalism
The cheerful professionalism of the Hamptons team is a difficult thing to match. The competition must feel challenged.Rebecca Ellie and Molly each continue to excel and I have no doubt that this team will achieve at the top level.
5/5
TrustpilotReally helpful and kind property manager
Had a very good experience with our property manager, Sarita Sainsbury. She has always been of great assistance, replying very quickly to our inquiries, even after the tenancy has ended. Always pleased with her kind and great service.
4/5
TrustpilotQuality of service
Jennifer Powell provides a very good link between myself and my current tenants.
5/5
TrustpilotGreat professional service from Gemma…
Great professional service from Gemma Ward at Hamptons. Nothing was to much trouble and her background research to present the most economical solution for the problem was exlemplery.
5/5
TrustpilotCDM has dome the good job with painting
5/5
GoogleWe had the pleasure of viewing properties with Isabel Sunde. She was very pleasant to deal with, gave us honest advice and never put any pressure on us. If I we ever have to move again she will be the first we call before commencing our property search.
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