Trusted Agent profile · London
★★★★★
132 reviews across 1 platform
252 Upper Richmond Road West, London, SW14 8AG
Hamptons's office in London, at 252 Upper Richmond Road West, is rated 4.9 out of 5 across 132 reviews on 1 platform, including 132 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAmazing agents, honest, friendly, efficient, patient. Elena has gone above and beyond to make our purchase smooth and stress free. I can't recommend highly enough.
Thank you so much for the lovely review! It was a pleasure working with you and we are thrilled to hear that your experience with Elena was exceptional. We strive to provide top-notch service and we are so grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleElena was very helpful with our recent house purchase. She was very good at liaising with us and the vendors and was very supportive throughout the process of buying the property.
Hi Sue, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
5/5
GoogleElena was extremely helpful and pleasant throughout the selling process, maturely managing the difficulties that go with buying and selling houses. Highly recommend.
Thank you for your review Pat. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleElena Molaie had a significant impact on the successful sale of our house. It was a complicated process due to the property chain however Elena was proactive, patient and professional at all times. Elena is a great asset to Hamptons Sheen.
Thank you for your review Markella. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleHamptons assisted us buying our property in East Sheen 14 years ago and this year sold our property. They always act professionally and respectfully ! Elena guided us calmly through the process and advised us superbly. Thank you.
Thank you for choosing Hamptons to assist you with your property journey. It's an honor to have earned your trust for 14 years and we're thrilled that Elena has provided you with nothing but professional and respectful service. We truly appreciate your kind words and look forward to helping you in the future! 🏡 Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRory has been amazing to work with and has been helpful in every step of the way! He was incredibly patient in explaining the rental process in the UK to us, as it differers from anywhere we have lived before. Rory is very engaged, detailed oriented, trustworthy and kind and he will get the deal done!
Thank you for leaving us your feedback Bernadette. It is fantastic to hear Rory has been so helpful throughout your time working with the East Sheen office and in particular that you find him to be trustworthy. Feedback of this nature is very important to us and we look forward to sharing your review with the team.
5/5
GoogleWe purchased our new property through Hamptons in East Sheen and our main point of contact was Elena. She’s was great to deal with, extremely helpful and acted as a great conduit between us and the vendor. She didnt hesitate when we approached her with multiple questions or queries concerning the property, often going the extra mile and providing useful contacts such as professional cleaners, removal companies, post move advice and so on. She always kept us abreast of timescales, solicitor queries and often did the chasing on our behalf. I wouldn’t have any hesitation in recommending Hamptons! Pleasure to deal with.
Thank you for the great feedback Harleen. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents East Sheen and Barnes was exceptional. The team will be pleased to read your review!
5/5
GoogleWe was lucky to find a gorgeous house with Hamptons support according to our family requests. Elena was absolutely professional and supportive during all purchase process. We disturb her often with different questions and she was kind to explain, give an advice or confirm the information with a Vender. If you keen on find the house or flat of you dream I’m highly recommend you to connect with Elena from Hamptons and your dreams come true. Good luck!!!
5/5
GoogleExtremely positive experience dealing with Hamptons in East Sheen and i would not hesitate to recommend them to sellers and buyers. Elena kept everyone informed on our property purchase and went out of her way to support all parties in the transaction. Great communication, knowledgeable and friendly. Thank you to Elena, Graham and co! *****
Thank you for leaving us a review. We take great pride in offering a high level of service and are thrilled to hear the team had such a positive impact on your experience with us. In particular, it is wonderful to hear Elena went above and beyond to support you throughout the process and you would recommend our services further. We look forward to sharing your feedback with the whole team, thank you again.
5/5
GoogleThe best estate agent experience we've had, and we've moved several times! We were very pleased with the service, and with Rory in particular. Rory was very communicative and helpful and made the whole process easy and stress free. We found a property that matched pretty much all of our requirements. Thank you so much!
Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear you had such a positive experience with the team in East Sheen, particularly Rory. It is wonderful to hear you feel Rory listened to your requirements and ensured a smooth transaction. Feedback is very important to us and we look forward to sharing your review with the whole team. Thank you again.
5/5
GoogleWe’ve just completed on both a purchase and sale with Hamptons and would highly recommend getting Elena on board if you’re thinking of buying or selling. She was incredibly supportive and honest throughout the transactions and was always on the other end of the phone should you need her. She had excellent working relationships with external agencies involved and I felt we were in very capable hands at all times even when things got a bit tricky.
Thank you for your wonderful review Alix. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
Google"I would like to thank Hamptons for a very professional job well done. Graham and Elena were both exceptionally helpful, thoughtful, proactive where necessary, and thorough. Selling a house can sometimes be a real pain but they took as much of that away as possible! I would recommend Hamptons unreservedly and in particular Graham and Elena, though I suspect all the staff are as good, given the whole ethos and manner in which the company dealt with me."
5/5
GoogleIt was a great experience. The team was very helpful throughout the transaction, however a big thank you must go to Elena who maintained contact with all parties to ensure that the process continued to be moving. Thank you Elena!! you made a stressful transaction much less stressful.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team had such a positive impact on your experience with us. It is particularly great to hear that the team were always on hand to offer you such important support and advice. We take great pride in our people and look forward to sharing your review with the team. Thank you again!
5/5
GoogleAn excellent experience overall. Elena and Graham were professional, informed, always friendly and responsive. Wouldn't hesitate to recommend them if buying or selling in the area.
Hi there Louise, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best.
5/5
GoogleGold standard service! Elena was absolutely amazing from start to finish. I’m a first time buyer and she made the process so easy and effortless. I’m so grateful I had her incredible expertise and experience to guide me through this potentially intimidating process. Thank you Elena!
Thank you for leaving us a review. Customer service is very important to us and as such we are delighted to hear you received a 5* service from Elena. It is particularly wonderful to hear that she made the process so easy and was able to use her experience to ensure a smooth transaction. We take great pride in our people and look forward to sharing your review with Elena and the team. Thank you again.
5/5
GoogleAn excellent experience overall. Elena and Graham were professional, informed, always friendly and responsive. Wouldn't hesitate to recommend them if buying or selling in the area.
Hi there Louise, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best.
5/5
GoogleRory was amazing to work with, starting with the tenency negotiation, and his support has continued even after our move. He has worked very hard to make sure we are comfortable in our new home and we couldn't have done it without his support!
Thank you for leaving us a review. We are delighted to hear Rory was so brilliant to work with and continues to be a support to you. Feedback of this nature if very important to us and we look forward to sharing your feedback with him.
5/5
GoogleWe would like to thank Elena and Richard for an amazing service for our recent purchase. Throughout the process they kept us very well updated and were an absolute pleasure to deal with, it was actually enjoyable! I would 100% use them for when we sell and would highly recommend them to others. They were very calm, super helpful, nothing was too much trouble and we are very thankful to them for selling us our dream home! H and A
5/5
GoogleHamptons made a usually incredibly stressful selling experience a breeze. We dealt with Graham Price, Richard Hicks and Elena Molaie -- all of whom were at the end of the phone for whatever we needed - evenings and weekends. We would get regular updates on buyer feedback, and they helped us prepare the house to look it's best, giving helpful advice on what to do and what to leave. We secured a sale after a few weeks , and completed a few weeks after that. Friendly, professional and honest; I have already recommended them to a friend.
5/5
GoogleI recently sold my house in East Sheen with Hamptons and the whole team were outstanding from start to finish. Graham Price presented an excellent impression of his local knowledge and accurately identified the best asking price which ultimately led to the highest price achieved on my road. A big thank you to Richard, Sarah and to Elena Molaie who maintained excellent communication between all the parties to ensure a smooth and transparent sale. I will definitely be recommending this lovely team of people who work hard for their clients as I cannot imagine a better agent in the area.
5/5
GoogleMy family and I recently had a very positive experience renting a property in East Sheen with the help of Rory and his colleagues at Hamptons East Sheen branch. We found them highly professional, patient and helpful. Would strongly recommend Rory and Hamptons to others.
Thank you for leaving us a review. Customer service is incredibly important to us and we are thrilled to receive such fantastic feedback the team in East Sheen! It is wonderful to hear that Rory offered you a professional and patient service and we look forward to sharing your review with him, thank you again.
5/5
GoogleAn excellent experience all round. Rory Clarke in particular has been extremely helpful and very responsive. He has gone out of his way to make sure that every question we had was answered quickly and comprehensively. Rachel was also really helpful during the referencing process.
Thank you for leaving us a review. We take great pride in offering a high level of customer service and as such are thrilled to hear that you had such a positive experience with the team in East Sheen, particular Rory. Customer service is very important to us and it’s especially wonderful to hear that Rory went above and beyond to assist you. Thank you again, we look forward to sharing your review with Rory and the team.
5/5
GoogleFantastic estate agents. Elena and the team were wonderful to work with and really helped us buy our first flat. Highly recommended!
Hi Chris, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
5/5
GoogleEverybody in Hamptons is very nice and helpful, they understand what you are looking for and do not waste your time to show you properties that you are not interested in. Rory Clarke is the best lettings agent! Madalina
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team delivered you a 5* service, particularly Rory. It is wonderful to hear that you were provided a service that ensured your requirements were met and we look forward to sharing this feedback with the team. Thank you again!
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