Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFederica is helping me finding my new flat in Shad Thames; she is extremely helpful and works incredibly hard to find the right place for you. She understands the needs of both tenants and landlords and she is able to use her expertise to help the two parties meet with solutions that work for everyone. I have met quite a few real estate agents but no one as good and dedicated as her - I highly recommend her.
Vania · 16 January 2026
Agent replied · 16 April 2026
Thank you for your kind words! Our team at Shad Thames is dedicated to finding the perfect place for our clients, and we're thrilled to hear Federica has gone above and beyond to exceed your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have been both buyer and seller at Hamptons over the last three years and have been incredibly well looked after by Elena Molaie throughout. She has raised the bar of professionalism while always being helpful and approachable. We were kept informed at every stage of both purchase and sale and always felt that however trivial a question it was answered. Buying and selling a property does not happen often in life and to have the guiding hand of someone like Elena made the enormity of that easier at every stage. We would highly recommend Hamptons and if Elena is the person that you first come in contact with, then you will be fortunate.
Leslie · 16 November 2025
Agent replied · 16 April 2026
Thank you for choosing Hamptons for your real estate needs! We're proud to have Elena Molaie as part of our team, providing exceptional service and guidance to our clients. We're happy to hear that your experience with her has been professional, helpful, and approachable. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have used Hamptons East Sheen to sell our much loved family home, Elena Molaie and the team have been fantastic. We especially want to recommend Elena who was just always there, always approachable, responsive, sensitive to our needs and concerns, always acted with great judgement and was an absolute pleasure to work with, we simply couldn't have managed without her! Thank you, all of you at Hamptons!
Georgiana · 16 February 2026
Agent replied · 16 April 2026
Thank you for sharing your positive experience with Hamptons East Sheen! Our team takes great pride in providing exceptional service, and we are so glad that Elena stood out to you. It was our pleasure to help you sell your family home. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleCould not recommend the agent I dealt with, Elena Molaie, more highly. From the beginning to end of a fairly complex sale, she was extremely effective, proactive, and cheerful.
Without her help and encouragement and ability to act as intermediary between the three parties in the sale (buyer, seller, freeholder) it’s unlikely that the sale would have gone through. Am very grateful. Thank you Elena!
Julian · 16 November 2025
Agent replied · 16 April 2026
Thank you for your glowing review! We are thrilled to hear that Elena went above and beyond to ensure a successful and smooth sales process for you. We are grateful for her hard work and dedication in bringing all parties together. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently bought a house through Elena Molaie at Hamptons, East Sheen. Elena was fantastic throughout the whole process - from initial viewings right through until completion. She was extremely responsive and went above and beyond with any queries or questions that we had on the property. For us, what differentiated Elena from the other high street chain estate agents was professionalism, patience and trust. Thank you Elena and Hamptons East Sheen!
Ranée · 29 July 2025
Agent replied · 27 August 2025
Thank you so much for your kind words! We are thrilled to hear that Elena provided exceptional service during your home buying process. Our team at Hamptons East Sheen takes pride in professionalism, patience, and building trust with our clients. Congratulations on your new home and we look forward to working with you again in the future! Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had a great experience working with Elena Molaie during our flat purchase. Unlike many other agents we encountered, she was never pushy or intrusive, which made the process much more pleasant. Throughout the purchase, she was incredibly helpful in handling queries from the seller, always responsive, and consistently polite. Her professionalism and support made a real difference, and we truly appreciate her assistance. I would highly recommend Elena to anyone looking for a reliable and considerate property agent.
Alexandra · 25 February 2025
Agent replied · 13 June 2025
Thank you for your review Alexandra. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleI know buying a house can be a stressful process however ours was super smooth and pain free. Elena was helpful throughout and communicated quickly and effectively from start to finish. We would highly recommend using Hamptons and in particular, Elena.
Oliver · 16 December 2025
Agent replied · 16 April 2026
Thank you for choosing Hamptons and sharing your positive experience! We strive to make the home buying process as smooth and pain-free as possible. We're so glad Elena was able to help and communicate effectively. We truly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe were fortunate enough to call East Sheen home for 5.5 years. During that time, we engaged with local community, businesses, and the many amenities on offer. As we prepared to relocate, Elena Moalie oversaw the sale and letting process for our home on Fife Rd. She was courteous, kind, knowledgeable of the local market, and connected with us in a personal and friendly manner. Long after our relocation, she maintains her friendly and responsive nature through thoughtful and kind gestures. Not too many Elena’s running around these days, so it’s a breath of fresh air to find one like her.
Jeff · 16 January 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! It was truly a pleasure to work with you and help you through the sale and letting process. I'm glad to hear that you still feel connected to the community through my efforts and I wish you all the best in your new location. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently bought a house from Elena at Hamptons East Sheen. She was brilliant throughout the whole process - with her honesty, friendly nature and quick responsiveness, as well as being incredibly helpful (above and beyond) and a great sounding board. We would totally recommend Elena if you're looking to buy in the area.
Mita · 11 May 2025
Agent replied · 16 April 2026
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Hamptons Customer Care.
★★★★★ 5/5
GoogleBramley was good to us in our move to the area. He checked in and kept us up to date consistently.
Charlie · 16 February 2026
Agent replied · 16 April 2026
"Thank you for choosing Bramley for your move! We are so glad to hear that our team provided excellent communication and support throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOur purchase was a bit complicated. As complicated as even our agents never experienced before. It took much longer than anticipated with lots of uncertainties. Elena has been a great link between us and vendors. She was always responsive, prompt and calming. They are a great team and kept us positive and well informed during all process. Information flow was always transparent and reliable. It was a pleasure to work with Hamptons Sheen! Thank you Elena & Graham!
Ozlem · 28 August 2022
Agent replied · 20 June 2024
Thank you for the great feedback Ozlem. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents East Sheen and Barnes was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleWe used Hamptons to sell and purchase. It was not a straight forward process due to the unusual nature of the house we were selling. However, at all stages of the process we received professional, competent and effective service. We were very satisfied and appreciative of the support we received from Graham and his team who were always responsive, knowledgeable, hardworking and considerate.
We have no hesitation in recommending them.
Josephine · 16 April 2023
Agent replied · 20 June 2024
Hi Josephine, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 5/5
GoogleWe recently completed on a house in East Sheen through Hamptons with Elena Molaie and found her to be an excellent local agent. Accommodating, polite, friendly, professional and above all patient! She helped us through the process of buying our first home, making useful recommendations wherever possible, and we found her a pleasure to deal with. Many thanks Elena and Hamptons!
Kristina · 28 August 2023
Agent replied · 20 June 2024
Thank you for your positive feedback of Hamptons Estate Agents East Sheen and Barnes. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
★★★★★ 5/5
GoogleUpdate as at 18/12/19 - Hamptons have since sold my property which completed today. Graham and Elena were great & found suitable buyers in a difficult market.
Hamptons are currently marketing my flat to sell but in the meantime my tenancy came to an end and I urgently needed to re-let the flat on a short term basis. The sales team passed it to their lettings department and within a very short amount of time Rory and Rachel had found a suitable tenant to move in and arranged everything efficiently with a very quick turn around & minimal void period. I couldn't recommend them more, they are extremely professional and have gone out of their way to ensure things went smoothly. Couldn't be happier. Thank you Rory and Rachel, you're brilliant! Hopefully I will soon be writing a similar review for the sales department :-) but I have to say to date, they've been great at keeping me updated on all viewings carried out.
Lucie · 16 April 2020
Agent replied · 20 June 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team have had such a positive impact on your experience with us so far. It is great to hear that they have always been on hand to offer you such important support and advice and it is particularly wonderful to know that the teams have been working so well together to help you. We very much look forward to sharing your review with the whole team. Thank you again!
★★★★★ 5/5
GoogleWe were looking to sell and buy in the Barnes and East Sheen area in the first half of 2019. We came across Hamptons early in our search when we were looking tentatively, and following that decided to instruct them for our sale in Barnes. Hamptons generated a good level of interest and found our buyer, even in a challenging market. Hamptons also understood our search criteria and they showed us a number of credible properties, some of which were off-market. Buying and selling houses is a stressful process so who you deal with is very important - both Graham Price and Elena Molaie were professional, attentive, honest and calm throughout and we would not hesitate to recommend them.
Maurice · 16 April 2020
Agent replied · 20 June 2024
Thank you for leaving us a review. Customer service is very important to us and as such we are delighted to hear you received a 5* service from our team in East Sheen, particularly Graham and Elena. It is particularly fantastic to hear they positively assisted with both your sale and purchase and ensured your criteria for both were met. We take great pride in our people and look forward to sharing your review with Elena, Graham and the team. Thank you again.
★★★★★ 5/5
GoogleWe approached Hamptons to find us long term tenants, which they did almost instantly; the tenant came for eight months and couldn’t have been more perfect. Rory and Rachel were super efficient and charming people to deal with, the business was handled easily and swiftly, all in all it was a remarkably trouble free experience. Rory couldn’t have been more helpful and the tenant was the answer to a prayer, the flat was immaculate and we didn't even need to withhold any of the deposit.
Thank you so much Rory and Hamptons.
CJ · 16 April 2020
Agent replied · 20 June 2024
Thank you so much for the fantastic 5 Star Google review, customer service is extremely important for us and it is great to know that Rory and Rachel were so helpful and that you were very pleased with the tenant that they introduced to you.
★★★★★ 5/5
GoogleGreat service! Rory was very helpful and followed up constantly. He always assigned someone in case he was busy or not available. As I was returning from a trip, Rory came over at 9PM and handed over the keys. He was very thoughtful in buying a few things to help me settle in. Couldn't ask for better service than this! I would highly recommend Rory and Hamptons to anyone looking for a good home.
Sajith · 16 April 2020
Agent replied · 20 June 2024
Thank you for leaving us a review. We take great pride in our people and as such are delighted to receive such wonderful feedback about Rory. It is especially great to hear he was thoughtful throughout and went above and beyond to ensure you settled in well. Thank you again, we look forward to sharing your review with Rory and the team.
★★★★★ 5/5
GoogleA very positive experience all round. We are very pleased with Hamptons and Rory in particular. Rory has been very responsive and helpful, making an effort to make the whole process as simple and stress free as possible. He is always available and happy to answer all our questions and goes out of his way to ensure things go smoothly and efficiently - thank you Rory! We would highly recommend Hamptons to others.
Katerina · 16 April 2020
Agent replied · 20 June 2024
Thank you for leaving us a review. Customer service is very important to us and as such we are delighted to hear you received a 5* service from Rory. It is particularly wonderful to hear that he was always on hand to respond to queries and went above and beyond to ensure a smooth transaction. We take great pride in our people and look forward to sharing your review with Rory and the team. Thank you again.
★★★★★ 5/5
GoogleTravelling again to the UK to work in the London area for 8 months, and in need of rental accommodation, I once again called on Hamptons in East Sheen for their best recommendations
Rory Clarke and team had been so helpful on an earlier trip, and did not disappoint in finding me just the right fit for my needs .. Rory's professionalism and courteous manner led to a smooth and very pleasant stay!
Helen · 16 April 2020
Agent replied · 20 June 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Rory. It is especially wonderful to your experience was made effortless, we take great pride in our people and look forward to sharing your feedback with the team. Thank you again!
★★★★★ 5/5
GoogleGreat experience and thanks to Miles for being professional and super easy to work with.
Claude · 9 April 2025
Agent replied · 26 May 2025
Thank you for the positive feedback! We are thrilled to hear you had a great experience and Miles was able to provide professional and easy service. We appreciate your support! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBottom line: I'd thoroughly recommend Hamptons East Sheen. The support we received throughout the process from Elena was first class: communication was always fast, proactive and focused on problem solving resulting in a smooth purchase/sale.
Andrew · 13 June 2024
Agent replied · 20 June 2024
Thank you for taking the time to leave us a review Andrew. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleWe recently bought a house from Elena and we felt that we were in excellent hands throughout the process. Her communication and responsiveness were excellent. She was very pragmatic, went out of her way to be helpful and was not pushy. She was a pleasure to deal with.
Karolina · 2 September 2025
Agent replied · 9 September 2025
Thank you for your kind words and for choosing us to help with your home purchase. It was a pleasure working with you and we take pride in providing excellent communication and service to our clients. We wish you all the best in your new home! Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleI don’t normally write reviews but feel compelled to say that we had the most incredible service and support from Hamptons, East Sheen and Elena in particular. She was ever so efficient, responsive and most importantly gave us very sound advice. She and Matthew exceeded our expectations at every turn and went well beyond the level of support you would normally expect to receive from any estate agent. We would not hesitate to recommend them.
Wendy · 27 August 2024
Agent replied · 20 June 2024
Thank you for your wonderful review Wendy. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleElena Molaie was very accommodating and responsive. Our purchase went through swiftly and with no fuss.
Constantine · 14 January 2025
Agent replied · 10 January 2025
Thank you for your wonderful review Constantine. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
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