Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe used Hamptons to sell our house, it took a very long time to sell, but we could not fault the team at Hamptons. They are a small team in a larger organisation but they work well together.
They worked hard to find the right buyer in a tricky market. They were very professional from start to finish and communication was good.
Oliver · 25 August 2019
Agent replied · 23 August 2024
Thank you for leaving us a review. We take customer service very seriously and as a result it is wonderful to hear that the team had such a positive impact on your experience with us. It is particularly fantastic to hear that the whole team worked well together and communication was kept to a high standard throughout! We take great pride in our people and look forward to sharing your feedback with the team. Thank you again!
★★★★★ 5/5
GoogleMany thanks to Maddy for helping us find and rent the perfect house!
Maddie · 25 August 2019
Agent replied · 23 August 2024
Thank you for leaving us a review. Customer service is very important to us and we are thrilled to hear you received a 5* service from Maddy. We take great pride in our people and look forward to sharing your review with the whole team. Thank you again!
★★★★★ 5/5
GoogleJames Khajenouri helped me with the purchase of flat in Balham and was excellent throughout the process. Him and the team were responsive, friendly and reliable which made the purchase much smoother.
Duncan · 16 April 2022
★★★★★ 5/5
GoogleVery grateful for how helpful and efficient Hamptons were! They made my move smooth and easy, which is a new experience when it comes to estate agents for me! Thank you Catherine.
Nancy · 16 April 2022
★★★★★ 5/5
GoogleJodie was a big help in our property search! Thank you
Aaron · 25 August 2019
Agent replied · 23 August 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear Jodie provided you with a 5* service. We take great pride in our people and look forward to sharing your review her. Thank you again!
★★★★★ 5/5
GoogleThanks for all the excellent sales professional expertise at Hamptons in Balham. Hamish Scott and James Khajenouri. were outstanding and also the admin
team.
Property sale was more complex one, but with their professional approach and empathy navigated the complexities with minimal fuss and
with outstanding sales result.
Am recommending them so if you have a property to sell in South London, they are the obvious choice and probably one of the best agencies operating in
South London. Thanks.
Sukhdev · 16 April 2022
★★★★★ 5/5
GoogleLovely service from the letting team at Hamptons Balham, helping to secure a fantastic property at short notice. Would definitely recommend!
Ben · 16 April 2024
Agent replied · 23 August 2024
Thank you for taking the time to leave us a review Ben. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleEveryone that I dealt with at Hamptons were extremely processional, considerate and efficient. Maddie in particular was always very attentive and kept me in the loop regularly with updates which was reassuring whilst going through a big move. Having had bad experiences before with Estate Agents I would highly recommend the team at Hapmtons Balham.
Sam · 25 August 2019
Agent replied · 23 August 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Maddie and the team had such a positive impact on your experience with us. It is particularly great to hear that the team were professional and considerate in their approach. Thank you again, we look forward to sharing your feedback with the team.
★★★★★ 1/5
Googleavoid at all costs working with Ericles.
Cancelled the viewing without confirmation, embarrased my partner and wasted our time. Poor customer service…
Gabriel · 11 June 2025
★★★★★ 5/5
GoogleThe team at Hamptons were professional from start to finish. In particular, Matthew really went above and beyond to ensure our exchange and completion stayed on track in spite of slow movement elsewhere in the chain, and his experience really benefitted us when it came to getting the sale across the line. Thanks again to the whole team and i would thoroughly recommend them if considering a sale in the Balham area.
Laura · 16 April 2022
★★★★★ 5/5
GoogleThe Hamptons Sales Team were outstanding. They combined professionalism with a personal and empathetic approach. I'd very definitely recommend Hamish, Matthew and the team.
Richard · 16 April 2022
★★★★★ 5/5
GoogleThe whole Hamptons team at Balham were absolutely brilliant from start to finish. They were very efficient about arranging visits and feeding back to us and managed our sale process with aplomb! We strongly recommend this wonderful team!
Lycia · 25 August 2017
★★★★★ 5/5
GoogleWe bought our first house with the help of Hamptons Balham. The team is doing a very good job. They kept us informed and were very responsive. They arranged for us to access to the house several times. I would definitely recommend Hamptons when buying a house!
Jérôme · 25 August 2018
Agent replied · 23 August 2024
Thank you for taking the time to leave us a review. We are thrilled to hear you had such a positive experience with the team and hope you have settled well into your new home, Congratulations!
★★★★★ 4/5
GoogleWe considered using Hamptons to sell our flat, but ended up buying the house on the other side of our transaction through Callum. As you would expect when buying a house, there were some stressful moments, but ultimately he was always straight and fair with us, even when we disagreed on price, and far easier to deal with than some of the other muppets in and around Balham.
He also was very helpful with a couple of extra viewings we asked for to show around my parents who live overseas, which was kind.
Ben · 25 August 2017
★★★★★ 5/5
GoogleI had some issues with the flat, mostly related to the landlord, but Edward Barber, Jon Broadhurst & Madeline Foden with great helping me work around and solve my issues. Hamptons has been very responsive so far. Things are going great with the flat so far.
Matt · 25 August 2018
Agent replied · 23 August 2024
Thank you for taking the time to leave us a review. I am very pleased to read we have been able to resolve some of the issues you have faced and am confident that the team will continue to provide you with a 5* service. Thank you again and I hope you are enjoying your new home.
★★★★★ 5/5
GoogleIt has nearly been a year since Melissa and Rachel found us a home in Balham and we are still so grateful for the time and effort they put in to finding us the perfect home. We unintentionally set them a very difficult task in securing a home for us and they were incredibly professional, efficient and communicative throughout the entire process. Their experience in and knowledge of the real estate industry is impressive and it has been a genuine pleasure to deal with such a highly capable and professional outfit. An unequivocal recommendation from very appreciative tenants.
S · 26 August 2014
★★★★★ 5/5
GoogleI met with Rachel Hanniquet-Brook at my 4 apartments rental property when it was under refurbishment. She struck me immediately as having the experience and professionalism to market my property for rental. She kept in touch without being intrusive and all the time giving me invaluable advice on where to source my ovens and mattresses. Apart from the friendly staff I chose Hamptons for their high street presence and branch network to find me the calibre of tenants for my property. They secured a tenant for one of the larger flats within a week of showing at the top asking rent.
Mindy · 26 August 2013
★★★★★ 5/5
GoogleWe sold our house through Hamptons recently. From the very first moment, Hamptons were impressive. Lindsey and Hamish took real care over every stage of the process and were extremely professional throughout. We could not have wished for better agents, and would highly recommend them.
Jim · 25 August 2018
Agent replied · 23 August 2024
Dear Jim, thank you for your wonderful five star review. It's great to see you've received such professional service, we will make sure this is passed onto Lindsey, Hamish and the whole team at Hamptons International in Balham. Many Thanks.
★★★★★ 1/5
GoogleShocking customer service, black mold reported in our property over a month ago along with other various maintenance issues. Our property manager failed to return our calls on numerous occasions and generally seems disinterested. Dismal, would not recommend
Alaw · 25 August 2019
Agent replied · 23 August 2024
Thank you for leaving us a review. We take customer service very seriously and are naturally disappointed to read you feel our services have not met your expectations. I understand from our system that your PM arranged for a contractor to attend the property and following those findings is now awaiting approval from your Landlord to have the works undertaken. We appreciate you are keen to have these issues resolved but can see your PM has acted as quickly as possible to ensure a timely resolution for you. I would like to thank you for your feedback in regards to the level of communication you received from your PM and will ensure a Team Leader is made aware of your review. Your feedback is very important to us and we always ensure, where necessary, improvements to our services are made. Thank you again for leaving us a review, if you require any further help please do contact customercare@hamptons-int.com
★★★★★ 1/5
GoogleAbsolutely useless when it comes to property management. I've had an ongoing issue with mould due to failed damp proofing for 2 months. I still don't have an agreed solution. Definitely don't rent through Hamptons if you can avoid it.
W · 25 August 2017
Agent replied · 23 August 2024
Thank you for your feedback Mr Lee. Following our investigation, we understand the issues with the condensation has all been instructed to be fully resolved by one of our approved contractors. Our apologies that this had taken so long to resolve for you, but after some confusion and the claim it was damp, that appears to not be the case. Please do contact your Property Manager if you incur any further issues.
★★★★★ 5/5
GoogleLauren has done a great job managing our house for the past year. Organising quotes and making sure the works are carried out correctly. I would definitely recommend Hamptons to other landlords.
Hamish · 16 April 2020
Agent replied · 23 August 2024
Thank you for leaving us a review, it is fantastic to hear Lauren has had such a positive impact on your experience so far, we look forward to sharing your feedback with her. Thank you again.
★★★★★ 5/5
GoogleJodie at Hamptons was great to work with during my property search, professional and able to quickly understand the client's needs and look for properties that were a good match. Highly recommended
Oswaldo · 25 August 2019
Agent replied · 23 August 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Jodie. It is especially fantastic to hear that the team were quick to understand your needs and were great to work with. We take great pride in our people and look forward to sharing your review with the whole team. Thank you again!
★★★★★ 5/5
GoogleJust moved in to our beautiful flat and must credit Maddy for her prompt and polite service that allowed us to move in without any difficulty.
Elizabeth · 25 August 2019
Agent replied · 23 August 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Maddy was so helpful during your search for a new home, we have no doubt she will be thrilled to read your review. Thank you again, we hope you have settled in nicely!
★★★★★ 5/5
GoogleExcellent service. All staff were helpful, friendly and available whenever we needed them for advice. Our house sold really quickly and for more than the asking price!
Liz · 25 August 2018
Agent replied · 23 August 2024
It is fantastic to hear the team were able to succesfully sell your house and provide a 5* service. We take customer feedback very seriously and appreciate you taking the time to leave us a review, thank you.
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