Trusted Agent profile · London
★★★★★
1,571 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,571 reviews on two platforms, including 182 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Jonty, Leon and Becky (Epsom Branch) are very professional and efficient service. Buying your own home was overwhelming however, they made its so easy for me & they're brilliant agents in the town. Don't let fear hold you to get into the ladder of owning your property, it worth it. Thank You. 🏘
5/5
TrustpilotPatryk from Hamptons does an amazing job
Patryk from Hamptons does an amazing job! Just working there since a few month he does it much better than the people before. Hamptons: please make sure he stays with you.
5/5
GoogleFantastic service provided by Harry Veale and Laurice Depasois at Hamptons City office, throughout the Lettings process. Harry took the time to understand my rental requirements when looking for a new flat, and was efficient, very responsive, and provided high quality service throughout. Would recommend his services for tenants looking for a new flat.
5/5
TrustpilotPolite and professional staff.
The staff that came to view the property were very punctual and polite. The photographs of the property were very professional. The after-letting assistance was helpful and I was kept up-to-date throughout the process.
Thank you for leaving us a review. We are delighted to receive your feedback about our Brighton team and are especially pleased to hear how happy your are with the photographs. We take customer service very seriously and look forward to sharing your review with the Brighton team, thank you again.
5/5
TrustpilotPolite and professional staff.
The staff that came to view the property were very punctual and polite. The photographs of the property were very professional. The after-letting assistance was helpful and I was kept up-to-date throughout the process.
Thank you for leaving us a review. We are delighted to receive your feedback about our Brighton team and are especially pleased to hear how happy your are with the photographs. We take customer service very seriously and look forward to sharing your review with the Brighton team, thank you again.
5/5
TrustpilotEnd of Lease and deposit management
Sandra McCrae (deposit manager) from Hamptons has been dealing with my request successfully to claim some compensation after my tenant has over consumed gas during the winter period.Sandra has always responded to my emails very promptly, efficiently and in a very professional manner.Very good job.
5/5
TrustpilotDuring my tenancy I always had…
During my tenancy I always had excellent support and very prompt support from the team at Hamptons, whether it was mending a washing machine or getting me back into the house when my lock failed. Rebecca in particular was really helpful and always responsive and organised. It made all the difference to my experience. Thank you! Jessica
5/5
TrustpilotTenant of a flat ran by Hamptons and if…
Tenant of a flat ran by Hamptons and if there’s any issues with the property they sort it quickly and have always been super helpful and efficient. Highly recommend
5/5
TrustpilotPM department of Hamptons, Marlborough
I really rate the PM department of Hamptons Marlborough. I live abroad yet Ashley keeps me regularly updated , responds immediately to any queries, is always happy to chat on the phone rather than just email and provides me with sensible advice when we deal with issues in the rented property. Am super happy and would recommend.
1/5
TrustpilotHorrendous
Horrendous , DO NOT USE OR TRUST, Mickey mouse accountancy system or clever fraud . Totally unapologetic when busted and still not paid. Use someone else .. save yourself some stress and money
Thank you for leaving us your feedback. Customer service is very important to us and we apologise for any inconvenience caused, please rest assured we always work with the best intentions and would never participate in fraudulent activities. We can see you have contacted the team on another platform and they have responded to you separately. Thank you again.
5/5
TrustpilotQuick and professional.
Quick and professional.Problem solved.Thank you Melanie
5/5
TrustpilotDavid Whiting
David Whiting assisted with all our maintenance needs right from the start of our tenancy, assisting with all use of appliances and systems within the property. Really appreciated.
5/5
TrustpilotSupport with broken bathroom light switch
A very prompt response to my request and explanation of the process. The electrician contacted me the same day and came round to look at the job. It was completed the following morning.
5/5
TrustpilotThanks Melanie
We have been dealing with Melanie for almost a year and she has always been excellent at dealing with any issues we've had whilst renting through Hamptons. Thank you.
5/5
GoogleExcellent service from the team at Hampton's City Branch in London. Professional, friendly and efficient. Would highly recommend Steve and Deena
5/5
TrustpilotGreat group
Great group, very responsive, good workmen, Amy Goldstein is the best!
5/5
TrustpilotHamptons sales and lettings teams have…
Hamptons sales and lettings teams have been knowlegeable and professional in achieving great tenancies then a successful sale of our London appartement. Most recently Charlotte McCabe definitely went the extra mile in achieving a welcome completion.
1/5
TrustpilotDirty smelly rats increasing there…
Dirty smelly rats increasing there rents for familys who are suffering the cost of living crisis STAY AWAY FROM THESE DIRTBIRDS
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotReliable and Responsive
We have had a very good experience with Hamptons and our property manager Jocelyn. She has been very proactive in dealing with any issues as they have arisen and arranging for quotes and repairs quickly and efficiently while keeping us informed of progress along the way.
2/5
TrustpilotUnpleasant correspondence with Selina…
Unpleasant correspondence with Selina Doran, when simply enquiring about a property. Judgmental and assumptive attitude about my situation, which left me with a decidedly bitter taste. Would not recommend.
5/5
TrustpilotGreat service provided by Grace Campbell
Grace Campbell, who manages the property, dealt really well with our maintenance issue and sorted a washing machine replacement very promptly.
1/5
TrustpilotReally don't recommend
Really don't recommend, bad for tenants and landlords.The Fee so high like London eye. if you can go away from this agency. Not interested in you at all only in your money.
Customer service is very important to us and we are therefore disappointed to receive your review. Hamptons International always look to be fair with regards to termination fees and whilst we appreciate your feedback with regards to these, we do always work hard to ensure the best outcome for both Tenants and Landlords. We can see that following your request for an early release from your tenancy, the team facilitated an agreement between yourself and the Landlord with regards to the deposit to avoid you having to pay the usual costs. We do hope that despite this review, you were pleased that you were able to leave early with the minimum costs incurred and wish you the very best with any future tenancies.
5/5
TrustpilotMy experience with Hamptons has been…
My experience with Hamptons has been with property management and my property manager has been Selen. She is efficient, prompt and always has the best interest of the landlord.
5/5
TrustpilotHamptons Guildford - above and beyond.
We recently sold two properties in Surrey, one though Hamptons and one privately. I cannot fault Simon Jordan at the Guildford Office who provided excellent advice all the way and was even prepared to help us with guidance on the private sale, going well above and beyond our expectations. I have no hesitation in recommending them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
