Trusted Agent profile · London
★★★★★
1,570 reviews across 2 platforms
Aldermary House, 15 Queen Street, London, EC4N 1TX
Part of Hamptons, see every office.
Hamptons's office in London, at Aldermary House, is rated 4.3 out of 5 across 1,570 reviews on two platforms, including 182 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good service
Very good service, I had a great tenancy with Hamptons. My property manager was Holly, who was always friendly, professional and very helpful. I also got help from Gemma at the end of my tenancy, who was also great to work with. Recommend!
5/5
TrustpilotProfessional service
We have had good service from Hamptons specifically with a recent tenant who had defaulted and needed to be evicted. We have been assisted through all the processes and it was managed professionally by our agent Gemma Pearce. Thank you for your service!
5/5
TrustpilotHamptons- Highly Recommended
Hamptons has managed my property for at least 5 years. They have been excellent and responsive. Ms Lucy Desborough, the senior property manager has looked after my property very well and has been extremely efficient in helping with repairs needed, keeping the property in good order and attending promptly to the tenants requests. Highly recommended.
5/5
TrustpilotI haven’t met Melanie Hudson my…
I haven’t met Melanie Hudson my property manager personally but from my experience I can only say that she is a very competitive, efficient and I have the feeling that she really is looking after my property, giving me peace of mind.I trust her completely.
5/5
TrustpilotHamptons Muswell Hill branch
Abi Roter (Muswell Hill branch) was extremely efficient and helpful throughout the process of buying our house. We would recommend Hamptons.
1/5
TrustpilotAvoid at all costs- harrassed us
Avoid at all costs- harrassed us, tried to contact out financial adviser to see if we could afford to move at a different date behind our back. Do not use
Good Morning, thank you for taking the time to leave us your feedback. Hamptons International take customer service very seriously so we are naturally disappointed to read your review. We would like the opportunity to look into this matter further and ask that you provide us with the name of the branch you have been communicating with and send any further information to customercare@hamptons-int.com. We look forward to hearing from you and addressing your concerns further.
5/5
TrustpilotGemma Ward
I have been dealing with Gemma Ward since she recently took over her new role at Hamptons and what an absolute pleasure it is to deal with someone that is on the ball, answers emails straight away and gets the job in question sorted. She makes dealing with Hamptons painless!
5/5
TrustpilotOwen Sawford - Stratford branch - Excellent
Dealt mainly with Owen Sawford for our house sale. He was extremely efficient, understanding, quick to respond to communication - even answering a message on his birthday! He made the process extremely easy despite the sale potentially falling through x 2. He really is a credit to Hamptons Stratford on Avon. Well done Owen!
4/5
TrustpilotSwift Action in replacing the bath panel
We are happy with the service to replace the bath panel which I raised with Jennifer Powell. Thanks for acting swiftly and replacing it. Happy with the service.
5/5
TrustpilotUsed Hamptons to relocate to the UK
Used Hamptons to relocate to the UK. Extremely good service and approach from them as a company and especially our lettings negotiator Jack Quoroll. Would definitely recommend.
Thank you for leaving us a review, customer service is very important to us and as such it is wonderful to hear Jack had such a positive impact on your relocation. Than you again, we look forward to sharing your feedback with him.
4/5
TrustpilotProfessional, friendly & efficient!
Our first experience of renting and also dealing with Hamptons - we received a professional, friendly and efficient service throughout.
5/5
TrustpilotHamptons have been managing our Flat…
Hamptons have been managing our Flat for the last 4 years and have given us a first class service. Our property manager Gemma Ward has always been responsive to our needs and those of the tenants. I cannot speak to highly of her professionalism.
1/5
TrustpilotAVOID at all cost!!!
AVOID at all cost!!!I have not only suffered from financial loss but depression due to their intimidating behaviour in dealing with customers.Keep yourself away from them.
Thank you for leaving us a review. We are disappointed to receive your feedback and especially that the service has impacted you emotionally. We would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
5/5
TrustpilotSandra McCrae has done a great job!
Sandra McCrae has done a great job as “Deposit Manager” for my property in Wiltshire. Sandra had to liaise between a number of parties and has dealt with the communications with accuracy and promptness. James.
5/5
TrustpilotFriendly & Informative!!
I have been dealing with Hamptons for just under 2 years now renting a property. They have been very informative and friendly to deal with and when issues did a rise they always communicated with me to keep me up to date to sort them out.
4/5
TrustpilotLandlord experience with Hamptons
I essentially work with Gemma Ward, my Property Manager. I find her pro-active, receptive and client focused. Any information or queries I may have, she turns around swiftly which definitely makes my experience with working with Hamptons a good one so far.
5/5
TrustpilotThe services provided by my property…
The services provided by my property manager Patryk Lehmann and Hamptons is very good. Prompt and helpfully when dealing with any issues raised.
5/5
TrustpilotSalisbury flat rental
I'm currently renting my flat with Hamptons. Everyone I deal with is very professional and great to deal with. Would recommend highly.
5/5
GoogleI was looking to rent and received excellent help from Josie King-Neary at Hamptons International. She always replied quickly, even if it was a Saturday morning or late evening.
Thank you for the great review and recommendation William. At Hamptons International we are always glad to hear the excellent feedback about the service we provide to our customers. Many Thanks.
5/5
GoogleExcellent service from everyone at Hamptons. Firstly, in identifying a suitable apartment for us to buy and subsequently rent and secondly in managing the entire rental process. Highly recommended.
Dear Tom, thank you for taking the time to leave us this excellent review, it is great to see that the Hamptons International team in the City of London were once again able to provide their proven 5 star service. Many Thanks.
5/5
TrustpilotMy property manager was very responsive…
My property manager was very responsive when I contacted her for any issue.
5/5
GoogleI have had a wonderful experience renting through Hamptons. Josie has ben particularly helpful and has responded quickly to all of my queries. I highly reccomend them!
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Josie. It is wonderful to hear that she has been supportive and attentive. We take great pride in our people and look forward to sharing your review with her. Thank you again!
4/5
TrustpilotProfessionalism in challenging times
Hamptons are the property managers for the flat I've been renting for some years and I'm pleased to say my enquiries and requests have been always dealt with professionalism. And this is more important than ever, in the world of restrictions and new ways of working we're living in. I recommend it.
1/5
TrustpilotWorst letting agents on the planet
Worst letting agents on the planetTreat renters like 3rd class citizensRubbish companyHorrible customer service
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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Tell us what you need and we'll put you in touch. Hamptons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
