Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotMight be a personal experience but…
Might be a personal experience but somehow slow to get in contact with the staff as they always seem to be on holiday...
Jeff · 29 August 2022
Agent replied · 10 June 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 1/5
TrustpilotTerrible company to work with
Terrible company to work withWhen you renting one of their properties they threaten marketing visits to pressure you to renew soonerEmpty platitudes are their standard style of communicationCustomer service non existentWorst ever!
Lauriemk3 · 9 April 2021
Agent replied · 10 June 2024
Thank you for your review. We are disappointed to hear you feel this way and would like to look into your feedback in more detail. Please contact customercare@hamptons.co.uk with your full name and details who will ensure this addressed.
★★★★★ 5/5
GoogleCould not have asked for a better agent than Kyle McCall for the purchase of my flat. He was not only a dependable and responsive professional and an excellent project manager who managed to stay in control of the entire process, but he was also trustworthy and kind. A real pleasure to work with and I would highly recommend him to anyone.
V · 26 August 2021
★★★★★ 5/5
TrustpilotHamptons and my property manager
Hamptons and my property manager, Amy Goldstein, are both terrific. They are responsive, use excellent repair groups and are a pleasure to work with. I feel we are lucky to have them as our property managers.
Arthur · 19 February 2020
Agent replied · 11 June 2024
Thank you for leaving us a review. Customer service is very important to us and as such we are delighted to hear Amy has been a pleasure to deal with, thank you again.
★★★★★ 4/5
TrustpilotHamptons have been in charge of renting…
Hamptons have been in charge of renting our property in Taplow for the past 3 years. In general the service has been good particularly from Judy in the Maidenhead office. However she has sometimes been let down by the performance of Hamptons accounts department who have not always measured up when using their third party payment service.
Jack · 25 May 2022
★★★★★ 5/5
TrustpilotWe have rented through Hamptons many times.
We have rented through Hamptons many times over the years whilst in between selling and buying our next property. They have always been very professional. We are renting now and Jocelyn, our property manager, has always been proactive, helpful and friendly. She keeps us informed when things need sorting out.
IDT · 22 February 2023
★★★★★ 5/5
GoogleExcellent team at The City of London branch. Always a pleasure to work with. Would highly recommend using their services. We have been well looked after by JACK MORRIS on every occasion and hope to continue our strong relationship.
Works · 13 June 2018
Agent replied · 11 June 2024
Thank you for taking the time to leave us this excellent review, it is great to see that the Hamptons International team in the City of London were once again able to provide their proven 5 star service. Many Thanks.
★★★★★ 5/5
TrustpilotThanks Melanie for always responding…
Thanks Melanie for always responding to my enquiries so quickly and efficiently.
KARIN · 10 December 2021
★★★★★ 1/5
TrustpilotThe absolute worst housing management…
The absolute worst housing management and agency. Over the years we (the tenants) have been spoken to with disrespect and when requested any improvements/issues, responses took weeks. Utterly incompetent.
Anonymous · 17 September 2021
Agent replied · 10 June 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotAs a long term landlord......
Hamptons have managed our home for 5 years. They handle all the issues, large and small. What I particularly like is that when they make a mistake, they will acknowledge it and work hard to resolve it. They are also very flexible in their approach. That's how to build a long-term relationship. We are all human, but these are decent, reasonable people.
P&S · 7 July 2021
★★★★★ 5/5
TrustpilotNick Summerfield Is our new account…
Nick Summerfield Is our new account manager he has made the transition from the previous manager with his professional attitude we look forward to working with him going forwardColeen and Brian ayton
Coleen · 1 May 2024
★★★★★ 5/5
TrustpilotProfessional and Outstanding are Hamptons
I have today completed on a property with Hamptons Stanmore. Hannah and Syed at their offices have been outstanding from the first viewing to completion. Nothing was too small or big for them to deal with, their communications were outstanding as well their their professional attitude and approach. I would definitely recommend Hamptons to anyone who wants great professional service.
RK · 5 November 2021
★★★★★ 5/5
TrustpilotFirst class, professional service
Can’t fault the service from the team at Stratford on Avon office during our sale. They invested time at the start to get to know our house, which was somewhat individual, did a great job to pre qualify potential buyers and nothing was too much trouble during the completion process. We’re very grateful to Paul, Jacob and Owen.
Mr · 18 February 2022
★★★★★ 5/5
GoogleCould not have asked for a better agent than Kyle McCall for the purchase of my flat. He was not only a dependable and responsive professional and an excellent project manager who managed to stay in control of the entire process, but he was also trustworthy and kind. A real pleasure to work with and I would highly recommend him to anyone.
Vincent · 12 June 2021
★★★★★ 1/5
TrustpilotCannot get hold of them
Cannot get hold of them, they wont return e mails or calls.....will go elsewhere to purchase a new home !! poor sellers must think no one is interested in their homes
Danny · 18 March 2021
Agent replied · 10 June 2024
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to address your comments with the team. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
★★★★★ 5/5
TrustpilotWe had very good service from Hamptons.
We had very good service from Hamptons.Sophie and Sharon presented our property professionally and efficiently.We were kept informed of progress promptly at all stages.Really good tenants were found for us within five days of launch.The proceeding paperwork went smoothly.We can strongly recommend them to prospective landlords.Jenny Smith and Jill Steeden
Jenny · 10 January 2023
★★★★★ 4/5
TrustpilotThanks to Riccardo Sapia at Hamptons…
Thanks to Riccardo Sapia at Hamptons for his sensitive and professional approach when selling our house.
Luke · 3 December 2020
★★★★★ 4/5
TrustpilotAnca managed our rental property in…
Anca managed our rental property in Clapham. She was very attentive and on top of managing the tenants and related issues / requests in a timely manner. Great job Anca !
Ian · 4 May 2024
★★★★★ 5/5
TrustpilotGood experience in general with…
Good experience in general with Hamptons - I have had the pleasure of corresponding with Anca Ciobanu, who is always prompt and will assist with professionalism any issue you may have
Andrew · 30 April 2024
★★★★★ 5/5
TrustpilotSamantha Jennings was excellent
Samantha Jennings was excellent. very proactive and helpfulAlways a pleasure to work with
Faisal · 27 June 2021
★★★★★ 5/5
TrustpilotHamptons quality service
I have had a number of interactions with Hamptons. The main contact point is Lucy Desborough. I found the service to be responsive and efficient. The interactions are friendly and helpful.
Andrew · 29 April 2024
★★★★★ 5/5
TrustpilotRepairs for Hamptons
We've been contractors helping the Hamptons Property Management Team for years and have always been really impressed with their dedication to their landlords and tenants as well as being a friendly bunch! Becks (Rebecca Hitchman) always puts a smile on my face with her calls and impresses me with her attention to detail.
Power · 22 August 2022
★★★★★ 5/5
TrustpilotFurniture replacement follow-up
During my rental, Hamptons helped follow up my old furniture replacement with my homeowner in a few weeks
Johan · 25 November 2024
★★★★★ 5/5
TrustpilotGoing Above and Beyond
During our property search we found Leila Parsa Pour to be extremely professional, polite and very helpful. She went above and beyond to help us with our search, and on some occasions/days arranged a few viewings without hesitation. In other words, she is just a wonderful person to deal with and very kind-hearted individual. Thank you, Leila.
Bala · 25 January 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
