Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTheives, Liars, Criminals
This company tried to raise my rent in the early days of the pandemic. When I moved out with ample notice, I gave them a pristine apartment. They fabricated charges and refused to return my security deposit. Three years later, they have hired a collection firm to collect like 4 days of rent with three years of interest. The first notice I got was a ding to my credit report and score. These people are thieves, they are liars, and, raising rent during a pademic also makes them criminals. STAY VERY FAR AWAY FROM ANYTHING THEY OWN IN ANY CITY!!! SPREAD THE WORD!!!! THIEVES... LIARS.... CRIMINALS.
C.R · 7 January 2023
★★★★★ 1/5
TrustpilotDealing with a corporate employee who…
Dealing with a corporate employee who is so disrespectful. She should not be allowed to discuss any matters with residents until she receives the proper coaching from a customer service stand point. So disappointed in Greystar. Would love an email back to discuss someone at a higher level in greystar to discuss.
Maureen · 24 September 2024
★★★★★ 5/5
TrustpilotMatthew Denhart
Matthew Denhart in Spartanburg/Greenville office helped my mom in a very difficult situation with her car and he came quickly to her rescue. He is not only extremely professional but also a very kind person. He is a wonderful assest to the company and we thank him from the bottom of our heart.Thank you,Deborah and Michel
Debbie · 19 July 2024
★★★★★ 1/5
TrustpilotOak At Greenview - sewage view
I moved in March 2022. I have had so many issues - The delay of repairs is horrible. here we are Nov. 18th, 2022. Reported on 13th. I have drainage backing up for 6 days. I can't use my washer due to drainage backup. I can't use the sinks in the kitchen for the past 4 days. Sewage water sitting in the sink, smelling up the apartment. I have done all i could to inform them through website, protocol Maintenace, etc .. No repairs still to this point
Shadow · 19 November 2022
★★★★★ 1/5
TrustpilotDo not rent commercial space from this crocks
Do not rent commercial from this crocksVery unprofessional company with bunch of stupid leasing agents giving hardest time possible to let u almost not sign any lease with them Also lots of hidden charges as wellYou better stay away from this unfriendly greedy company with their leasing agents
K · 12 November 2024
★★★★★ 1/5
TrustpilotLived here a year, then Greystar
Lived at the same property for a year before Greystar took over. Employees are friendly, sure. They send smiley emoticons while telling you you're evicted. Fee's keep going up, service keeps going down, and they'll promptly reply to an email with a pseudo apologetic tone that "that's just how we do things"
Max · 9 August 2024
★★★★★ 1/5
TrustpilotGO ELSEWHERE OFFERED ME TWO MONTHS FREE…
GO ELSEWHERE OFFERED ME TWO MONTHS FREE RENT IT WAS THE WORST APT NOISEY, NO BALCONY, I ASKED TO MOVE ACROSS THE HALL THEY WANTED BACK THE FREE RENT PLUS ADMN FEE UNCARING, NO SMOKING BUT THEY HAVE A DRINKING PARTY FRIDAY NIGHT 50 PEOPLE GET DRUNK, THEY DO NOT CARE A FEW ACTITIES BUT THERE COULD BE A LOT MORE FOR THE MONEY MANAGERS ARE TOO YOUNG NOTHING FOR VETERANS WILL NOT FLY THE AMERICAN FLAG OUT FRONT GO ELSEWERE LIVED HERE A YEAR MANY ARE MOVING OUT
RINGO · 25 August 2022
★★★★★ 5/5
TrustpilotWhen renting a Greystar apartment for…
When renting a Greystar apartment for thefirst time we had the most wonderfulprofessional assist us during the entireprocess. Her name was Mary AnneBillota-Walsh. She was extremely kind,considerate of the stress we were dealingwith in selling our home, as well asmoving into a new residence in a veryshort time span.She helped us every step of the way tomake the transition extremely smooth andeasy. Her kindness and vast experiencein real estate as well as getting all thepaperwork done quickly was incredible.She was there to help with every detailand made moving into a Greystar propertya pleasure. My husband and I appreciateemployees who go above and beyondtheir jobs to make a company standabove the competition. We would likeGrey Star to know that they have anexcellent employee in Mary Anne on their Team!!!!!
Michael · 17 June 2022
★★★★★ 1/5
TrustpilotAbsolute junk construction
Absolute junk construction. After living in apt for 1 year it was nearly falling apart. Carpet worn to the cheap plastic binding, mold and mildew anywhere water was used (laundry room, bathroom, kitchen) appliances are as cheap as they come and stopped working on a regular basis. Management plays dumb and or deceives
Rachel · 18 June 2024
★★★★★ 1/5
TrustpilotIs there something like below one star?
Is there something like below one star? This lease management company even don’t worth a zero star, I met last year most of them they’re rode unprofessional, definitely you can read their faces that they don’t like their jobs or their paying is not good Lmao, the bad thing they don’t like customers lmao again.Gray star!A cheap advicePlace a charity box next to your management office when a customer like me passing by definitely drop a dime in.Thanks
Bashir · 23 August 2022
★★★★★ 1/5
TrustpilotDrama and confident information is…
Drama and confident information is spread immediately.. junk
Jose · 18 December 2025
★★★★★ 1/5
TrustpilotI have been the tenant since last June…
I have been the tenant of the well house since last June and all in all the overall service experiences and facilities maintenance has been satisfactory.However, since this Jan, the well house had implemented an unreasonable and absurd parking regulation in which the hired parking management company will issue penalty to resident simply because they did not properly display the parking pendant right in front of the windscreen that always hinder the sight of the driver and cause extra workload and trouble to the resident. Despite numerous complaints from the resident on the usage of pendant which cause so much disturbance and inconvenience to the driver, the management company neglect all the feedbacks from the resident and make no improvement at all. Very disappointed management which shift the previous serious parking problem to the resident but not actually listen to views and comments and allow the parking company to issue PCN recklessly. I sincerely hope that the management could look into this matter seriously and make necessary improvements as far as practicable.
JH · 6 April 2022
★★★★★ 1/5
TrustpilotHolding fee not returned - 6 weeks later
Myself and my partner placed a holding deposit of £200 on an apartment in the new Oxbow apartments in Salford. Due to the company deciding to go against third party advice surrounding guarantors, we were then unable to go forward with the application. I submitted a refund request for the £200 holding deposit on 29/09/2021. We were told this would be returned to us within the 28 days processing time the company has. 4 weeks had passed and we were then told a staff member had made a fault in submitting our request and this would be returned within 1-2 weeks. We have still not yet received this refund nor have we received any correspondence or updates regarding when this will be returned to us. We have been treated appallingly and would hate for this to continue happening to others.
Lily · 11 November 2021
★★★★★ 1/5
TrustpilotWarning to renters and parents
Warning to renters and parents: Greystar Holdings LLP is exploitative, misleading, and unaccountable.
Puja · 17 September 2025
★★★★★ 1/5
TrustpilotAbsolutely the worst apartment ever
Absolutely the worst apartment ever. We rented in goodnight ranch in Austin. It was so bad we broke our lease. Management does absolutely nothing. It was a very unsafe building. We complained but nothing ever was done about it. I could go on and on. Stay away
Laura · 6 June 2024
★★★★★ 1/5
Trustpilotgreystar-another negligent sexual assault 1/22/21
i am a kind elderly high risk disabled veteran, living in the 2000 unit woodlandparkca, east palo commuinty owned by united arab emirates, owners rep sand hill properties company, palo alto and greystar who "bought" into management rather than being hired by acquiring alliance residential last year at that time alliance was the property manager for woodland park now the entity is sometimes referred to as greystar/alliance global partners, the largest of its kind, wwlast week, greystar failed to rectify a totally dark elevator at 1779 woodland ave epa, ca, one of their buildingson 1/15/21, hicks, in unit 31, who is housebound was informed by the 7 day per week state employee that cares for him that he was sexually assaulted at about 4pm, 1/22/21 in the dark elevator by complete surprise while it was moving by the regular fed union mailman, for at least 5 minutescare giver made a full in person statement to police today 1/23/21hicks made a full state to greystar epa, ca managementtrans advocates and lawyers were informedgreystar, founded in 1993, by harvard mba bob faith is wildly successful they say as a business model, however they are rated F as a non member BBB nationwide a 1* ww most, millions in fact are scared, cheated by and/or HATE greystar this event would not surprise them heads up to EQUALITY CALIFORNIA AND WASHINGTON BLADEthanks for the chance to speak in a difficult time, take care
Stephen · 24 January 2021
★★★★★ 1/5
TrustpilotI would give them 0 stars if I could
I live at The Village at Lionstone and our stove exploded. They brought us a filthy stove from another apartment. Don't know if this stove came from an infested apartment. I have pictures but don't know how to post them.
Christina · 10 September 2024
★★★★★ 1/5
TrustpilotDo not lease from the Orchards at…
Do not lease from the Orchards at Highland in Arlington. They have no parking, so they charge excessive prices for a garage, or a car port. I have heard they have threatened to call the police on residents who complain about the poor service. avoid this place at all costs!!!!!
Unhappy · 29 February 2024
★★★★★ 1/5
TrustpilotCan’t get ahold of anyone
Greystar billed us upon our move out without providing any proof of the charges. We requested proof multiple times, and no one ever got back to us. Then they sent our bill to collections. I have been trying to get ahold of someone so I can pay this bill directly with Greystar and no one answers the phone.
M · 21 August 2023
★★★★★ 1/5
TrustpilotI NEED SOMEONE TO CONTACT ME BACK ASAP
Monica · 30 September 2025
★★★★★ 1/5
TrustpilotBob Faith CEO- Section 8 Housing scandal
The Greystar CEO- Bob Faith looks the other way when his employees commit fraud and felonies against his tenants. Bob Faith also has Section 8 Housing in his "upscale" residences putting tenants in harms way. He does not care about anyone. Morals and ethics lacking.
John · 21 May 2024
★★★★★ 1/5
TrustpilotGreystar is an awful company
Greystar is an awful company. No transparecy about fees until you move in. A lot of junk fees. Expect to pay $200 +On top of your base. I would advise not to rent from them unless you don’t care about your pre-determined budget
Helena · 30 May 2024
★★★★★ 1/5
TrustpilotLie - Don't Rent from these crooks
Lie. Tell you one thing & deliver another. Watch out for hidden fees. With most companies, if you set-up an auto renew, they discount your payment or at the very least, don't charge you for it. In my case, they would like to charge a $45+ convenience fee for setting up auto payments
John · 9 August 2023
★★★★★ 1/5
TrustpilotThis property company are the worse
This property company are the worse . Very rude and not helpful. ESP at Ravens crest in Manassas . If I could give a negative star I would have
Elizabeth · 18 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
