Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHolding fee not returned - 6 weeks later
Myself and my partner placed a holding deposit of £200 on an apartment in the new Oxbow apartments in Salford. Due to the company deciding to go against third party advice surrounding guarantors, we were then unable to go forward with the application. I submitted a refund request for the £200 holding deposit on 29/09/2021. We were told this would be returned to us within the 28 days processing time the company has. 4 weeks had passed and we were then told a staff member had made a fault in submitting our request and this would be returned within 1-2 weeks. We have still not yet received this refund nor have we received any correspondence or updates regarding when this will be returned to us. We have been treated appallingly and would hate for this to continue happening to others.
Lily · 11 November 2021
★★★★★ 1/5
TrustpilotWarning to renters and parents
Warning to renters and parents: Greystar Holdings LLP is exploitative, misleading, and unaccountable.
Puja · 17 September 2025
★★★★★ 1/5
TrustpilotAbsolutely the worst apartment ever
Absolutely the worst apartment ever. We rented in goodnight ranch in Austin. It was so bad we broke our lease. Management does absolutely nothing. It was a very unsafe building. We complained but nothing ever was done about it. I could go on and on. Stay away
Laura · 6 June 2024
★★★★★ 1/5
Trustpilotgreystar-another negligent sexual assault 1/22/21
i am a kind elderly high risk disabled veteran, living in the 2000 unit woodlandparkca, east palo commuinty owned by united arab emirates, owners rep sand hill properties company, palo alto and greystar who "bought" into management rather than being hired by acquiring alliance residential last year at that time alliance was the property manager for woodland park now the entity is sometimes referred to as greystar/alliance global partners, the largest of its kind, wwlast week, greystar failed to rectify a totally dark elevator at 1779 woodland ave epa, ca, one of their buildingson 1/15/21, hicks, in unit 31, who is housebound was informed by the 7 day per week state employee that cares for him that he was sexually assaulted at about 4pm, 1/22/21 in the dark elevator by complete surprise while it was moving by the regular fed union mailman, for at least 5 minutescare giver made a full in person statement to police today 1/23/21hicks made a full state to greystar epa, ca managementtrans advocates and lawyers were informedgreystar, founded in 1993, by harvard mba bob faith is wildly successful they say as a business model, however they are rated F as a non member BBB nationwide a 1* ww most, millions in fact are scared, cheated by and/or HATE greystar this event would not surprise them heads up to EQUALITY CALIFORNIA AND WASHINGTON BLADEthanks for the chance to speak in a difficult time, take care
Stephen · 24 January 2021
★★★★★ 1/5
TrustpilotI would give them 0 stars if I could
I live at The Village at Lionstone and our stove exploded. They brought us a filthy stove from another apartment. Don't know if this stove came from an infested apartment. I have pictures but don't know how to post them.
Christina · 10 September 2024
★★★★★ 1/5
TrustpilotDo not lease from the Orchards at…
Do not lease from the Orchards at Highland in Arlington. They have no parking, so they charge excessive prices for a garage, or a car port. I have heard they have threatened to call the police on residents who complain about the poor service. avoid this place at all costs!!!!!
Unhappy · 29 February 2024
★★★★★ 1/5
TrustpilotCan’t get ahold of anyone
Greystar billed us upon our move out without providing any proof of the charges. We requested proof multiple times, and no one ever got back to us. Then they sent our bill to collections. I have been trying to get ahold of someone so I can pay this bill directly with Greystar and no one answers the phone.
M · 21 August 2023
★★★★★ 1/5
TrustpilotI NEED SOMEONE TO CONTACT ME BACK ASAP
Monica · 30 September 2025
★★★★★ 1/5
TrustpilotBob Faith CEO- Section 8 Housing scandal
The Greystar CEO- Bob Faith looks the other way when his employees commit fraud and felonies against his tenants. Bob Faith also has Section 8 Housing in his "upscale" residences putting tenants in harms way. He does not care about anyone. Morals and ethics lacking.
John · 21 May 2024
★★★★★ 1/5
TrustpilotGreystar is an awful company
Greystar is an awful company. No transparecy about fees until you move in. A lot of junk fees. Expect to pay $200 +On top of your base. I would advise not to rent from them unless you don’t care about your pre-determined budget
Helena · 30 May 2024
★★★★★ 1/5
TrustpilotLie - Don't Rent from these crooks
Lie. Tell you one thing & deliver another. Watch out for hidden fees. With most companies, if you set-up an auto renew, they discount your payment or at the very least, don't charge you for it. In my case, they would like to charge a $45+ convenience fee for setting up auto payments
John · 9 August 2023
★★★★★ 1/5
TrustpilotThis property company are the worse
This property company are the worse . Very rude and not helpful. ESP at Ravens crest in Manassas . If I could give a negative star I would have
Elizabeth · 18 November 2024
★★★★★ 1/5
TrustpilotGreystar in Jones Berkeley refuses to…
Jones Berkeley/Greystar refuses to credit back the USD$500 deposit to the original credit card payment method and other feasible ways/practices when the client withdrawal the application on time. They set unreasonable constraints/ obstructions preventing the client from getting back the money/deposit.
Ms · 17 April 2024
★★★★★ 1/5
TrustpilotWorst company I have ever had the displeasure of dealing with
Received a bill for charges after move out that made absolutely no sense (for example ceiling needed full repaint) and called their accounts receivables. The employee was extremely rude and refused to give us date of inspection or any other details about the charges. He then said he could no longer speak to us and hung up. Absolutely ridiculous.
MT · 6 January 2023
★★★★★ 1/5
TrustpilotProperty Manager REESE HANSELL is the…
Property Manager REESE HANSELL is the worst in Greystar! Rude, arrogant, very entitled, and the most unprofessional person I've ever known! DO NOT TRANSACT with her!
Faith · 12 December 2024
★★★★★ 2/5
TrustpilotI ended my lease pm May 31 3023
I ended my lease pm May 31 3023. I was told by management they, the management would inform directTV to end my account. Direct tv is included in rental payment. I just got a notice from directTV dated July 2. Be very careful before to sign a lease with these folks.
Joseph · 10 July 2023
★★★★★ 1/5
TrustpilotKristen in the Houston corporate office…
Kristen in the Houston corporate office made me cry out of experiencing pure unprofessionalism and intentionally confusing me. She oversees The Oliver in Houston and the staff there and management are the worst - all they do is stress me out.
Saba · 15 March 2024
★★★★★ 1/5
TrustpilotDO NOT RENT HERE
DO NOT RENT HERE. BEWARE OF ACCOUNT RECEIVABLE DEPARTMENT NEGLIGENCE AND DECEPTIVE PRACTICES.
Ryker · 23 April 2025
★★★★★ 1/5
TrustpilotVery Unprofessional Everleigh Short Pump 55+ Richmond, VA GREYSTAR Property Management at…
1/4 star ratingVery Unprofessional Aggressive Management at Greystar Property, VA. Contradictory statements made, Very Poor Communication strategies used! Greystar does NOT value ALL tenants! Engage in harassment of tenants! Highly disappointed in services!Never own nor rent from Greystar! False advertising.
Anony · 24 February 2024
★★★★★ 1/5
Trustpilot4 months no signs of giving back my…
4 months no signs of giving back my security deposit. Nobody in the management cares or responds back / call the customer service line, it does not even connect . Don’t they know that it is easier to give back the money than fight lawsuits?! What would it take for someone to actually help in this company?
Smitha · 22 July 2022
★★★★★ 1/5
TrustpilotCorporate Landlord Under Fire, Avoid Greystar
Tippi · 24 May 2025
★★★★★ 1/5
TrustpilotNot worth the risk. Trust me.
Horrendous experience I will not be working with them nor renting any of their other properties ever again. The reviews are right. Horribly mismanaged.
Alec · 25 September 2024
★★★★★ 1/5
TrustpilotEver since they took over our building…
Ever since they took over our building everything is worse. The new concierge staff is rude, sloppy and unprofessional. Valet service is a joke. Management has no clue of what is going on and blame Greystar for all the changes. I call Greystar and they are constantly unavailable. Would not recommend their properties.
Joezer · 19 September 2022
★★★★★ 1/5
TrustpilotDon’t rent from them
Don’t rent from them. My lease was for $1200. Tell me why my bill was $1500 the first month? Oh yeah cause they are charging me for the electricity in the building itself. Not only that but the package delivery room and other things that were part of the amenities.
Karla · 4 December 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
