5/5
TrustpilotVery friendly and welcoming to everyone…
Very friendly and welcoming to everyone who comes into the office.
Trusted Agent profile
Greystar reviews
★★★★★
185 reviews across 1 platform
1 Cherry Park Lane, London E20 1NX
Greystar's London office at 1 Cherry Park Lane is rated 1.3 out of 5 across 185 reviews on 1 platform. The 185 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotRude, pushy, manipulative and dishonest
I've unfortunately been a tenant of Greystar Property Management for many years. In over four years of residency, the only positive spot is the superb on-site maintenance staff.I'm a severely disabled veteran, and due to the incompetence and mismanagement and probable collusion of My ODVA Fiduciary and Greystar, I've had the dubious and unwanted privilege and notoriety of rent and utilities paid late, late fees, utilitydisconnects, and actual eviction notices.I know of no one who could in good faith and conscience recommend this leasing company.
1/5
TrustpilotAfter promised payment never arrived
After promised payment never arrived, lies upon lies it is now effecting my family’s health including my heart and their well being. Including two young children stressed and no money for groceries.Blocking us from moving in to Arborlada causing money loss, cancelling movers, missing work, to collecting all monies from us even though we were not approved. All monies promised back to us a month ago.Suddenly refund could not go to back to method we used that a manager would call us which she did and stated she would call the next day if she missed us. Called back same day while working no answer and was never called back. We then are emailed stating check would be expedited sent October 8th told this a couple of times I’m sorry a month is not expedited and the staff knew that was our only money to get moved into a new place.Last weekend we get an spammy unsolicited email saying it’s an Arborlada refund? No warning to what this is so we deleted it as we were told a check was mailed. We then call the company on email and told yes it was a refund and legit. We open the email they sent to find a refund for $300 and not what they took out of my bank account totaling $500. We desperately need that money but did not accept it as it’s incorrect.Since holding our money we were forced myself being disabled and have a heart condition, my wife has a broken leg and ankle we moved us our self because our money we paid was never expedited or given back. All the stress they put on our family I already thought was enough but because of direct involvement in holding our money we now are dealing with more pain and both suffering because of it. My doctor is recommending surgery again because something I lifted during the move has caused more damage, same with my wife possible repair because of the strenuous work she was also forced to do with no refund.Never in our life have we been put through something like this with no regard to our feelings, our suffering or well being.
1/5
TrustpilotMoving into a new apartment
Moving into a new apartment? Ask if it’s Greystar first. Trash property. Trash staff. Trash rules.
1/5
TrustpilotI could give this community less than a…
I could give this community less than a one I would - looking to get out of the west and you’re looking to go somewhere nice in the south this community is not where you wanna be.Horrible horrible horrible - absolutely no level of customer service of any kind. God Forbid the community finds out they might want to take vengeance against for filing this complaint. Talk about being afraid for your rights and your legal well-being & every morning you wake up and Cars are on milk crates
1/5
TrustpilotExtremely disappointing experience
Extremely disappointing experience, I would not recommend this property
1/5
TrustpilotMy Experience With Greystar: Why I’ll Never Rent From Them Again
I wish I could give this company zero stars.
1/5
Trustpilot⭐ 1 Star
⭐ 1 Star, Extremely Disappointing Experience with Greystar
1/5
TrustpilotIf I could give them 0 stars I would!
1/5
TrustpilotIf I could give Greystar zero stars
If I could give Greystar zero stars, I would.
1/5
TrustpilotDo not move to Polaris Junction
Do not move to Polaris Junction in Colorado Springs.
1/5
TrustpilotI was at Leander Junction apartments and it was turned over to Greystar management
I was at Leander Junction apartments on Ronald Reagan. After numerous management company changes I left when my lease was up. They did not provide me with 60 day renewal notice. I reminded them of this so they said they would not pursue, but I needed to be out by March 14, 2022. Now in 2024 they have a collection agency trying to collect unpaid fictitious charges. Electric ( I had PEC) and that is who I paid. Now they say I owe for trash, pest control and other charges from 2021. I demanded they send me a print out of each and every rental invoice and my payment to the complex. They have failed to do so. I got a call from Genesis collections. I sent them a dispute email along with their list of fictitious and fraudulent charges I was disputing. If, I did not pay these charges ( they were included in my monthly invoice) I would have been advised of it and evicted. They refuse to send me all of this documentation.
2/5
Trustpilot★☆☆☆☆ Luxury Prices
★☆☆☆☆ Luxury Prices. Budget Service.
1/5
TrustpilotSmoke infested crap hole of a building…
Smoke infested crap hole of a building with management who never answers concerns or complaints. Was forced to break the lease because I have a lung condition and the fact no one would do anything about he excessive cigarette smoking in the building. Gave them 60 days notice - while I lived with friends because I could not live there - and only two months AFTER I moved did they decide (without a conversation or notification) that they wanted another 2 months of rent. THEY BREACHED THE LEASE, not me. I signed a lease for a smoke free building and it was like living inside an ashtray. I have taken them to court, I have the NYS Attorney General investigating them. If you lived there, you should the same - it's easy to open a case online.
1/5
TrustpilotAn unauthorized withdrawal
An unauthorized withdrawal was made to my bank account during the month of September. I have already paid my September's rent earlier and the earlier payment was recorded on my payment record. The bank and the office stated nothing can be done. My bank changed their mind and honored my stop payment on the unauthorized withdrawal. Dalian Monterey Village charged me an $100 NSF FEE.
1/5
TrustpilotDo NOT move here
Do NOT move here. TERRIBLE communication, they dont answer the phone you have to go into the office for EVERYTHING The club house is All smoke and mirrors, the clubhouse music is loud you can not concentrate and they will Not turn it down, the computer room DON'T BE FOOLED is just monitors no computers attached, the stair wells smell like dog urine, the management is VERY rude Ingrid, Alexas and Tamera. the leasing agents can't even put in your rent payments, if you complain about repairs that DON'T get done they will retaliate, everything goes to management which impossible to deal with if they don't like you the will stop accepting your rent even violate housing laws and kick you out. These staff in my opinion races.if you are not Latino don't move here you will suffer and pay for it is very sad to see how they treat human beings.
1/5
TrustpilotDO NOT DEAL ON THIS COMPANY
I rarely leave reviews, but I feel compelled to share my experience with the Adagio apartment complex and the management company, Graystar. Unfortunately, I can't even give them a one-star rating. Their services and promises are unbelievable.
1/5
TrustpilotWhere to begin?
This review is for Greystar property management, a multi-state company.I live at Deer Run Apartments in Brown Deer, WI, and I have been a resident for over 18 years. Since Greystar took over several years ago the quality of life and resident services has steadily trended downhill. Here are a few areas of concern:1.) Ensuring competence of fire alarm system installers? How about nearly having my door broken down by the Fire Dept. when the alarm origin was actually from a different unit.2.) Snow removal? Unless they want to shovel their own driveways, residents may be stranded for days after a winter storm. Previous management was much more prompt.3.) Paying a monthly fee for fitness center maintenance, yet not ensuring that broken equipment is either promptly repaired or replaced.4.) Summer of 2023 - the swimming pool was out of commission for nearly the entire summer. Another lacking amenity that's part of what I'm paying $1320/month for a single bedroom apartment for.5.) Failing to support onsite maintenance departments with adequate resources and personnel. Deer Run currently has ONE maintenance man (a very competent one) to take care of 232+ units.These are some, but definitely not all, areas of concern. Just the ones that have affected me personally.
1/5
TrustpilotGreystar wont even respond
My experience with Greystar, specifically the River North property management team, has been nothing short of deplorable, dishonest, and predatory. If I could give zero stars, I would.
1/5
TrustpilotThieves.
They will charge you crazy high deposits and will not return them in the timeframe required by state law. We are 3 months out waiting on a $2,000 deposit for the Cottages of Boone in Boone, NC. This company does not care about the "little people". AVOID THE COTTAGES OF BOONE. They know that people have no other choice than to rent these unsafe/unhealthy apartments because the housing is so sparce and hard to find in this crazy college town. They will never be forced to "be better". Their corporate numbers lead only to voicemail so they never have to admit anything to you personally. Good luck if you are forced to rent with them.
1/5
TrustpilotCEO supports Crime by his Employees
This building is Section 8 housing and is riddled with crime, elderly people beaten up in the elevators, lawsuits, crime perpetrated by the leasing office employees (and releatives that reside there- Shel’s friends) and the Concierge desk that harasses residents. Cars spray painted, residents physically attacked all the time, employees stealing from storage units (and then NDA agreements to hide it all)...the reviews are all employees. The CEO of Greystar is well aware and looks the other way…what a great guy.
1/5
TrustpilotNever Again, Greystar
I rented from a Greystar owned apartment complex, Westmount at Ashwood, in Atlanta, GA for about 6 months.
1/5
TrustpilotAbsolutely awful management and they…
Absolutely awful management and they price gouge and overcharge for everything!! Lots of hidden fees. Extremely overpriced apartments.
1/5
TrustpilotMy apartment is owned by Greystar…
My apartment is owned by Greystar Properties, and the building management office is run by them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Greystar
How many reviews does Greystar have?
Greystar's London office has 185 reviews across 1 platform: 185 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Greystar's rating?
Greystar is rated 1.3 out of 5 across all 185 reviews, checked 9 October 2026.
Where is Greystar's London office?
Greystar, 1 Cherry Park Lane, London E20 1NX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.