Trusted Agent profile
★★★★★
185 reviews across 1 platform
1 Cherry Park Lane, London E20 1NX
Greystar's London office at 1 Cherry Park Lane is rated 1.3 out of 5 across 185 reviews on 1 platform. The 185 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
Trustpilot4 months no signs of giving back my…
4 months no signs of giving back my security deposit. Nobody in the management cares or responds back / call the customer service line, it does not even connect . Don’t they know that it is easier to give back the money than fight lawsuits?! What would it take for someone to actually help in this company?
1/5
TrustpilotCorporate Landlord Under Fire, Avoid Greystar
1/5
TrustpilotNot worth the risk. Trust me.
Horrendous experience I will not be working with them nor renting any of their other properties ever again. The reviews are right. Horribly mismanaged.
1/5
TrustpilotEver since they took over our building…
Ever since they took over our building everything is worse. The new concierge staff is rude, sloppy and unprofessional. Valet service is a joke. Management has no clue of what is going on and blame Greystar for all the changes. I call Greystar and they are constantly unavailable. Would not recommend their properties.
1/5
TrustpilotDon’t rent from them
Don’t rent from them. My lease was for $1200. Tell me why my bill was $1500 the first month? Oh yeah cause they are charging me for the electricity in the building itself. Not only that but the package delivery room and other things that were part of the amenities.
1/5
Trustpilot8 weeks to decide on a job application…
8 weeks to decide on a job application and nothing of substance in between.4 "requests" and filling out 2 forms to delete my data and still nothing.
1/5
TrustpilotBeware of Greystar: Hidden Fees, Unjust Charges, and Corporate Exploitation
I strongly caution anyone considering renting from Greystar.
1/5
TrustpilotIs Darryl Ryales from Greystar…
Is Darryl Ryales from Greystar accounting harassing you via phone? Well you are one of hundreds he does this too. Abs it’s being investigated by the BBB.org and Washington DC attorney general consumer complaint like. Please file a complaint with both organizations to stop greystar abuse
1/5
TrustpilotDangerous security lapses continue
Dangerous security lapses continue. Management ‘solutions’ way too little way too late
1/5
TrustpilotDon't rent from Grestar
You have double charged me every month for trash and sewer and it blaten.. especially in this time after a hurricane where we barely had a trickle of water you've got some nerve and I personally have turned you in to the housing authorities.
1/5
TrustpilotHorrible experience
Horrible experience. They do not honor their own rental contracts and charge you for make believe items. I can tell you keep growing because of your own slimy practices.
1/5
TrustpilotThe Leasing Agents at Confluence at…
The Leasing Agents at Confluence at Three Springs in Durango CO lied to me often. You can not trust what they say EVER. Sleep in your car before you rent from this company.
1/5
TrustpilotCharged us rent after we moved out
Charged us rent after we moved out. Refuse to answer phone or return calls. Will not work to correct their mistakes
1/5
TrustpilotI rented an apartment from Greystar and…they cheated me.
I rented an apartment from Greystar and my experiences have been on my website Greystarcrooks.com. for over 2 years and they haven't sued me for libel. They can't now because the 2 year statute of limitations is over. Don't rent form them.
1/5
TrustpilotGreystar has been ignoring repeated…
Greystar has been ignoring repeated health concerns regarding a cockroach infestation in the apartment. They have repeatedly ignored and then refused to take steps to exterminate them.
1/5
TrustpilotShoddy business
Shoddy business. They have 0 loyalty or respect for their customers. Wouldn’t go anywhere near this real estate business in the future. All they care about is taking your $$
1/5
TrustpilotLiving in their property is a…
Living in their property is a nightmare. Don’t do it
1/5
TrustpilotWARNING- do not rent from greystar
WARNING- do not rent from greystar. Please file a complaint with Attorney General Washington DC- they are currently investigating greystar.
1/5
TrustpilotHere we go again…
1/5
TrustpilotAvoid if you expect maintenance for $2400/month!
Horrible customer service, maintenance and regional management.
1/5
TrustpilotPoor management for Well house…
Poor management for Well house apartments at Sutton London （16 sutton court road, sutton SM14FX） in particular for car park
4/5
Trustpilotvery good company with nice units for…
very good company with nice units for our team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Greystar's London office has 185 reviews across 1 platform: 185 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Greystar is rated 1.3 out of 5 across all 185 reviews, checked 9 October 2026.
Greystar, 1 Cherry Park Lane, London E20 1NX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.