Global House Estates London reviews

★★★★★ 5/5

Google

Recently purchased flat via GHE and had a great experience. Rania and Gabriela are a credit to the team, both ensuring that the process went as smooth as possible.

Thomas · 24 September 2024

★★★★★ 1/5

Google

I'm incredibly disappointed with the service we received from this estate agent. Our offer was accepted, and we even paid a holding deposit. However, just 6 days before our scheduled move-in, they abruptly canceled our contract, leaving us in a difficult situation. Their lack of assistance and the automated annual leave email we received while trying to get our deposit back only added to the frustration. This experience has been extremely unprofessional and stressful.

Ali · 1 September 2023

★★★★★ 5/5

Google

I recently sold my property through GHE, and the service I received by the team, in what was a long, complex sale, was by far the best I’ve come across. I’d like to specifically mention Anthony and Rania, who provided nothing but total support, guidance and patience throughout the whole process and ensured the best outcome was delivered for all parties involved. They have both been fantastic to work with as well as the wider team. I have worked with GHE in the past and will continue to do so in the future as there is no better agency out there in my opinion. High recommend to anyone.

Spavlou3 · 6 January 2023

★★★★★ 5/5

Google

Brandon at Global House Estates was extremely helpful and responsive in helping me secure a wonderful flat. The team overall were always responsive and I did not need to wait on anything. Had a great experience renting from them.

Pranjal · 2 April 2025

★★★★★ 5/5

Google

Very professional and personable team! Highly recommend.

Ray · 4 March 2025

★★★★★ 1/5

Google

Our experience was an unfortunate ordeal. We’re a couple trying to find a house. We have jobs and can’t view during all hours of the day. The agent typically took several days to reply and unfortunately didn’t provide us any flexibility in the viewing time slots, far below peers. We ultimately had to give up viewing the property, which was unfortunate also for the seller as it reduces the available market opportunities.

Jonas · 5 June 2023

★★★★★ 5/5

Google

By far one of London’s best letting and management agents. Always had a good experience with them. Friendly, responsive, attention to detail and overall nice people to work with.

Anish · 28 January 2024

★★★★★ 1/5

Google

BE CAREFUL - NOT PROFESSIONAL - Not recommended We got in touch with Ruben at the end of 2020 because of an apparently great flat in a new building area in London. Since we knew that there was a lot of construction going on in this region and we both work from home, we asked MULTIPLE TIMES (since it was not possible to visit the flat ourselves due to travel restrictions) about the noise pollution. In the advertisement NOTHING was communicated about any noise nuisance or anything else, now we know why! We were assured that it was 'minor construction work' and would not be a major nuisance. Now we are sitting in this flat, living in the middle of a construction site that makes the flat basically uninhabitable for 2 home office employees due to the daily and EXTREMELY LOUD demolition noise and are chained to the contract until the end of 2021. We tried to find a solution but both Ruben and Edmond absolutely did not see this as their problem, which makes us extremely sad. We would therefore NEVER EVER AGAIN use the service of Global House Estates, cannot recommend it and are extremely devastated.NegativeProfessionalism, Value

K · 26 August 2021

★★★★★ 1/5

Trustpilot

1 star as you can't leave 0....

(1 star as you can't leave 0)... Took over from a previous agent toward the end of tenancy. It was a constant barrage of disconnected inspection requests and failed repairs. Topped off with baseless claims against security deposits (after 6 years of tenancy) without even having a copy of the original inventory.

Alex · 26 February 2024

★★★★★ 5/5

Google

Really enjoyed my experience with Terry in my flat search after working with some less than amazing experiences with other local agencies. He seemed to know exactly what I was after and stuck within the price range I was looking at instead of the typical upselling idea most agents go for. They were very patient and worked with us very well. Couldn't recommend highly enough. Also as per another review, it is not illegal for a landlord to withdraw an offer prior to the agreement being signed if they have another higher offer come in. It is only illegal once the contract is signed and money exchanged.

James · 5 July 2020

★★★★★ 1/5

Google

Not an acceptable reason to delay the rental payment to landlord for 2 weeks just because one of accountant on leave. No deputy - what’s a deficiency operating model. Not a single incident, it happened several times during the past tenancy in one year. Inevitably let me suspect its financial strength and operational capacity.

Anny · 27 October 2023

★★★★★ 1/5

Google

We were told we were the first to view a rental property; we made an offer that evening, they took our holding deposit and told us they had cancelled all other viewings. They then refused to pick up any calls for 5 days and were completely uncontactable. After complete radio silence, having chased them continually throughout this time, we finally get a phone call to say they accepted someone else’s offer. Delayed us in our search completely unnecessarily.

James · 5 July 2020

★★★★★ 5/5

Google

Amazing service from beginning to end. Very efficient and friendly.

Daniel · 27 April 2024

★★★★★ 5/5

Google

Ed is an extremely knowledgable and patient agent. He was like our personal advisor and went out of his way to research homes that would fit our criteria and budget, prepared comparable market pricing analysis and gave us valuable advice to help us buy a home in an extremely competitive market. Ed was always extremely responsive, thorough, and prepared multiple offers for us in a short amount of time. It took us about 4 months to find a home, Ed was very patient and kept us positive during our search and showed us dozens of homes. He also coordinated home inspections for us, reviewed the findings and provided us good advice. He has an in depth understanding of the legal terms & conditions. I recommend Ed to anyone who is looking for a full service, personal approach to the home buying process without the high pressure of other companies.

William · 6 July 2016

★★★★★ 5/5

Google

Both Ed, who showed us around the property the first time, and Anthony, who dealt with our offer later on, were incredibly helpful and supportive at all times. We were very happy with the service and would highly recommend this agency to anyone looking for a property in London - very reliable and great at finding a property that suited our needs. Once we made an offer, there was regular communication throughout the whole process and all our questions were dealt with, which put us at ease, as first-time renters in London.

Iza · 6 July 2016

★★★★★ 5/5

Google

My flatmates and I had a very good experience with Global House Estates. We recently rented a flat in Elephant and Castle. We are students from abroad we were unable to travel to London in the summer in order to arrange viewings and search for a flat. We spoke with one of the agents - Lilly - who was very kind and quickly responded to all our questions. In the beginning we were very nervous about renting a flat without actually seeing it. However, she was happy to arrange a skype viewing and she showed us in detail all rooms! The flat is amazing and the communication with the agency was so easy!

Gabriela · 6 July 2016

★★★★★ 5/5

Google

We have been renting a lovely East London flat with my friends for almost a month now, and have been very happy with this agency. We had a couple of issues since we moved in, but even the minor ones have been solved in a very timely manner. We have been dealing with Lilly and Anthony, they are both highly professional and very friendly at the same time, also are very patient and always available. I've never thought renting from an agency can go this smooth, would definitely recommend them for everyone who wants professional and tenant friendly service for a fair price.

Eszter · 6 July 2016

★★★★★ 5/5

Google

Initially, I was sceptical about using an independent estate agent. However, the benefits of an independent business soon became apparent. The GHE team are friendly, insightful and knowledgeable, but most importantly, they take pride in their work and can respond to problems in a flexible manner. Whilst I was on holiday plumbing issues arose in a house I was renting. GHE promptly resolved this for me in a cost effective way with minimal hassle/stress to me. I cannot recommend GHE enough, and they will be the only agents I will use going forwards!

M · 7 July 2015

★★★★★ 5/5

Google

We recently rented a flat in Brixton using Global Estates and we are very happy with them. Ruben showed us the flat and was very helpful. He patiently heared all the questions we had and made us fell welcome to go through with this deal. He also speaks Portuguese fluently (our native language) which helped to develop a trustworthy relationship. In the future if/when we decide to move house we will definitely look for help in Global House Estates.

Rui · 6 July 2016

★★★★★ 5/5

Google

By no mean offending "Angela Katifori" but none of his experience happened to me. Edmond Li is a very hard working agent, absolute professional from the first time he contact me over the phone until tenant moved in 10 days later. All things went well and smooth, his response is quick and effective. This agency might have a better strategy than others as they secured a tenant for me quicker even they start late. Well done.

G · 6 July 2018

★★★★★ 5/5

Google

Great service and communication. Andy is an outstanding agent and is always available and very approchable when needed. Will definetly recommend.

Maria · 6 July 2018

★★★★★ 4/5

Google

We have been renting our SE flat through GHE for several years and they are a huge improvement on the previous agency that we had used. Andy, in particular, is very helpful and always quick to resolve any issues that might pop up, such as an unexpected breakdown of a kitchen appliance etc. In recent years they have also started using excellent trades people, which we are grateful for.

Maria · 6 July 2016

★★★★★ 5/5

Google

Thanks to Edmond Li for a great service with us to get our house.

Borja · 6 July 2017

★★★★★ 5/5

Google

Andy Li and GHE have an in-depth understanding of the property market that gives them a major edge in my experience. Having used their services for many years, I can vouch for their reliability, professionalism, integrity and excellent communication. If you are a landlord looking for agents to let your property, from my experience, I would not look any further.

Mary · 6 July 2017