3/5
GoogleStaff are friendly, appearance of the office isn't pleasant on the eyes.
Agent replied · 24 August 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Trusted Agent profile · London
Gibbs Gillespie London reviews
★★★★★
566 reviews across 3 platforms
130, Northfield Avenue, London, W13 9RT
Gibbs Gillespie's office in London, at 130, is rated 4.0 out of 5 across 566 reviews on three platforms, including 103 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google2/5
TrustpilotToo expensive
Too expensive. No involvement of the landlord They told me no one can rent my flat except them Once I ended the contract with them The rent is higher after I left them I would not recommend using them again as a landlord.
5/5
TrustpilotJordan from Gibbs Gillespie gave us the…
Jordan from Gibbs Gillespie gave us the confidence we had chosen the right Estate Agents to handle our sale from beginning to end.
Agent replied · 13 June 2024
Dear Terry Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotSimply Rubbish
Rubbish agents.. if you want to combine the definitions of: lack of ethics, lack of customer service, and unpredictable dishonest untrustworthy and employees, you will come up with Gibbs Gillespie literally.
Agent replied · 13 June 2024
Dear Zaid,We are sorry to learn of your comments and we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
5/5
TrustpilotPriceless Service At Gibbs Gillespie
As always, Sam gives clear, thoughtful and valuable advice about all the options which we have. Selling and buying homes are the biggest decisions and investment most of us make and knowing that Sam has our best interests at heart is priceless.
1/5
Trustpilotunresponsive and rude
Completely unresponsive and unhelpful. The representative I spoke with on the phone multiple times was incredibly rude. Do not recommend.
Agent replied · 13 June 2024
Dear Sofia M.,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotAwful service
Awful service, do not use the Ruislip Branch!!! Staff are rude, arrogant and feel they can underprice your property by a ridiculous amount. What makes me laugh is that they are advertising properties WAY beyond their actual price. I guess they just want quick commission. I would NOT recommened - their agents are also useless, unknowledgable and have no idea about the properties visited to view.
5/5
TrustpilotProfessional, Informed and friendly
We had 3 Estate Agents view and value our property. Lucy from Gibbs Gillespie was by far the most professional, informed and friendly.
Agent replied · 13 June 2024
Dear Peter,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotBrilliant
Brilliant, friendly, professional service throughout the whole process. George & the team were there to make the whole process as smooth as possible
Agent replied · 13 June 2024
Dear Tina, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotHad about 25 viewings & obtained offer…
Had about 25 viewings & obtained offer above asking price. The branch kept chasing to ensure exchange took place.Great service all round
Agent replied · 13 June 2024
Hello Alexander Guberman, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
5/5
TrustpilotHighly recommend the Rickmansworth Branch
I’m very pleased I chose Gibbs to sell my property. I highly recommend the Rickmansworth branch. I was regularly updated with updates on the progress and they went above and beyond to help me. Thank you.
1/5
TrustpilotDear Mr Paul from Pinner Branch hoping…
Dear Mr Paul from Pinner Branch hoping to speak with you as nobody seems interested from your branch to get back to me in spite of every staff knowing about my greviences Regards Agnelo
Agent replied · 13 June 2024
Dear Agnelo,Thank you for your feedback. Please email your complaint to customerservices@gibbs-gillespie.co.uk to enable me to look into this further. Which office have you been dealing with? What does your complaint relate to? Who have you been speaking to about this matter?Once we have the above information we will be able to revert back to you.Kind regards,Paul Gillespie
1/5
TrustpilotIt's the first time I've rented a house…
It's the first time I've rented a house for this agency and I don't recommend it. It's a terrible agency it doesn't help Tenants when it's in trouble my house caught fire and I never had support, and they're an agency that only sees the owner's side of the house The Tenants have no right to anything
5/5
TrustpilotPerfectly matching buyers and sellers
Very impressive. Gibbs targeted the right buyer and created the interest and experience. It is all about knowing the buyer and seller and matching their respective needs, which Gibbs handled very well. Thank you, job done well and quickly.
1/5
Trustpilotabsolute worst experience
absolute worst experience. they are rude and irresponsible staff who do not care about tenants but rather just see the money. they charge money for any and all services for the tenants and never support tenants for any issue.
1/5
TrustpilotTerrible experience
Terrible experience ! The sales people are very arrogant when they are talking to the customers. I hope they realize the market and understand that keeping customer happy and talking to them politely is the basic principle to any business.
5/5
TrustpilotHarry Thornhill (GIBBS-GILLESPIE)
Harry(Uxbridge) has been extremely helpful in every step of the way in my search for a property to rent. His manner of doing business convinced me he’s pretty experienced at what he does. Good work and keep it up.
1/5
TrustpilotRuislip office - awful
Ruislip officeAppalling lack of communication - no replies to emails, calls not returned, messages lost or not understood
Agent replied · 13 June 2024
Dear Alex We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotEfficient service
Efficient service, Josh quided us through every part of the process, would highly recommend Gibbs Gillespie
Agent replied · 13 June 2024
Dear Mrs Fines,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotI found that honest straight talking…
I found that honest straight talking from this agency has help us find the right marketing strategy.
Agent replied · 13 June 2024
Dear Dylan, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotMoved from an international location
Moved from an international location, Liam set me up and was very helpful overall. Sadly I had to relocate and the move out process was very simple. 100% recomended!
5/5
TrustpilotThis review is for Harry Rai at Gibbs…
This review is for Harry Rai at Gibbs Gillespie's Harrow office.Harry showed us a development recently and I was very impressed by his knowledge, courteousness and friendly approach.He took the time to walk us through the various features of the specific property and proactively engaged with us in order to clear up any uncertanties.Thank you for your time Harry.
5/5
TrustpilotAlthough I didn't use Gibbs Gillespie…
Although I didn't use Gibbs Gillespie Estate Agents to sell my property, they were fantastic at supporting me through the process. They were honest through difficult times, and I highly recommend them.
5/5
TrustpilotPaula chapman and Aqib Hamid both…
Paula chapman and Aqib Hamid both extremely helpful and professional members of your staff.
Agent replied · 13 June 2024
Dear Maria We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Gibbs Gillespie London
How many reviews does Gibbs Gillespie London have?
Gibbs Gillespie's London office has 566 reviews across three platforms: 103 on Google, 1 on Yell, 462 on Trustpilot (across the whole business).
What is Gibbs Gillespie London's rating?
Gibbs Gillespie London is rated 4.0 out of 5 across all 566 reviews, and 4.7 out of 5 on Google from 103 reviews.
Where is Gibbs Gillespie's London office?
Gibbs Gillespie London, 130, Northfield Avenue, London, W13 9RT.
