Gibbs Gillespie London reviews

★★★★★ 1/5

Trustpilot

Pinner Branch - Incompetent & Unapologetic

First things first, no Estate Agent is perfect (I have only ever found one that was); however, Gibbs Pinner Branch is one of the worst we have experienced - and this is after living in various parts of the country and renting for over 20 years.The 'minor' issues - being harassed for monies allegedly owed for a renewal of contract. Proof provided by us that money had been paid in good time resulted in a response that this had been allocated to the wrong account by Gibbs.... that was it, no apology.Contacting the Landlord to state that we had not paid the rent increase - proof provided that the right amount of rent was paid and Gibbs were attempting to extract additional rent from us a month early. This was blamed on an 'administration error' - although by this point we were on our 7th year in the property and 4th contract, with rent increases coming into force in the same month previously. On this occasion we did receive an apology for the 'inconvenience'.The following month, informed the landlord once again that we had not paid the rent, this time the full amount - again proof provided that the right amount of rent was paid. No contact from Gibbs regarding this at all, it all went via the Landlord, even though Gibbs had informed LL they were attempting to get in touch with us.The next month, Gibbs contacted the landlord AGAIN to state that the full rent had not been paid by us - Gibbs did NOT contact us at all. Proof provided AGAIN that full rent had been paid. NO contact from Gibbs at any point, so no apology.The major issue is that Gibbs seem to happily represent Landlords who do not follow the correct processes in regards to ending tenancies - no doubt as they believed that they would be the sole Estate Agents used to market the property as the LL wanted to sell. One does wonder if they would have been so quiet about this if they knew the LL always planned to use another agent.We found out that the 'No Fault' eviction was not done correctly part way through the notice period given to us, but decided not to pursue this any further with anyone at that time as we just wanted out. However, BE AWARE - Gibbs Gillespie, Pinner Branch - STAY AWAY IF A TENANT

JenniN · 5 April 2021

★★★★★ 5/5

Trustpilot

Exceptional service

It has been extraordinary experience of purchasing a property through Gibbs Gillespie, Amersham branch. Very friendly and professional team. Special thanks to Daniel Hemsley. Daniel truly cared about my requirements and he went above and beyond to make sure I had secured right property on time, amidst volatile and ludicrous market conditions. This does not just end here, Daniel also supported me throughout the journey until completion. I would highly recommend Gibbs Gillespie for house purchase or sale.

Gaurav · 19 August 2021

★★★★★ 5/5

Google

Oliwia is a very helpful and prepared agent, she’ll go the extra mile to accommodate any kind of request, would recommend!!

Alessandro · 27 January 2024

★★★★★ 5/5

Trustpilot

Great, attentive Service!

Really pleased with the service that I received from Sophie Hayes regarding maintenance issues. She listened carefully to the situation and acted professionally in a short space of time and keeping me updated on developments. Thanks Sophie!

Jason · 28 October 2022

★★★★★ 5/5

Trustpilot

Gibbs Gillespie Uxbridge - Joe Hill great service

We purchased our first property through GG Uxbridge and had a positive experience. As first time buyers, we had a lot of questions and our agent, Joe Hill was very patient and helped answer all of our queries via email and phone. We were kept updated with progress and were also grateful when Joe stayed behind late on our moving day so we could collect the keys. Also thanks to Jake Owen for arranging initial viewings. Recommend and would use again.

Chris · 8 February 2021

★★★★★ 5/5

Trustpilot

Uxbridge branch - wonderful expirence

Sold and bought through Gibbs - Uxbridge branch, this was my 3rd purchase and 2nd sale.Have to say from start to finish it was a wonderful expirence, as always with buying and selling it was a reasonably complex process. Daniel Camplin who dealt with the property we were purchasing was wonderfully open and professional who nothing was to much trouble.Joe Hill was fantastically supportive and used his expirence to help explain and move multiple things forward as speed.Dareen Maroun was relentless in chasing up the probate purchase and with our buyers who were far from easy to deal with also chased nonstop between clients Solicitors and keeping us all informed along the way.All tolerated our multiple emails and calls for information and pushing and did so with a friendly and professional attitude.Not sure of even one issue or criticism I could mention, the team were faultless huge thanks!

Jon · 4 February 2021

★★★★★ 1/5

Trustpilot

I went yesterday to see a flat in…

I went yesterday to see a flat in uxbridge after being driving over than one hour. We agreed for everything and i asked him if we could move into within 7 days and he was happy to accept that. He said will send me the form to start the process in the next hours.After one day of waiting no one got in touch with me, after i called them they said it’s gone. It’s been rented over.I don’t know what kind of service is this. Shamless

KHITARE2 · 4 April 2023

★★★★★ 5/5

Google

Abraham from Gibbs Gillespie understands the market exceptionally well and his insights have been invaluable. His customer service is unbeatable and I felt well looked after as his client. The wider team was great at keeping me informed and moving things along in what is a slow market - I’m delighted to have secured a sale on Adelaide Road.

Cecilia · 25 July 2024

★★★★★ 5/5

Trustpilot

Many thanks to Elaine for being such a…

Many thanks to Elaine for being such a great help throughout the process of buying my first home! Gibbs have been great from start to finish and I would definitely use them again. I would recommend Gibbs to all :)

Cristina · 28 May 2022

★★★★★ 5/5

Trustpilot

Danielle is amazing in Ruislip Manor

I wanted to write this review to let you know how brilliant Oliver Squires and his team in the Ruislip Manor office have been. We have had a horrendous journey beginning in March when we decided to move home, with the significant challenges of COVID, a loss of a buyer and chain, some challenges from another high street agent and gaining a new chain which has recently exchanged the team there have been amazing throughout. In particular Danielle Gennard who without a doubt has held our hand through the whole process, she has been the only one to keep us sane over this extremely difficult period of months whilst we did not know our future. Danielle pushed this through everyday, chasing, phoning, emailing, reassuring me, calming me and most importantly being completely honest with me. Danielle is a credit to that team and we could not have exchanged today without her help. Please pass on our thanks to Danielle, Oliver and the whole team who have helped to get us to this point. A very relieved and happy client.

Kelly · 7 December 2020

★★★★★ 5/5

Trustpilot

Absolutely recommend Gibbs Gillespie…

Absolutely recommend Gibbs Gillespie especially Dominic. Very professional but also very down to earth. From meeting up in the beginning till we handed over the keys they were friendly and hard working. Made a stressful move that little bit easier. Thanks

Hill · 11 March 2022

★★★★★ 5/5

Google

I highly recommend the team at Gibbs Gillespie Northfields. Abraham, Edyeta and Sam were just brilliant. Their advice, hard work and patience was very much appreciated.

Orla · 25 August 2023

★★★★★ 5/5

Trustpilot

Very happy to meet Harry Rai

Very happy to meet Harry RaiI decided to buy a property in the Uxbridge area with my friend. I live in kent, so the journey would take me about two hours. I tried to fix as many viewings as I could have with several agents on Saturday 1st August, but I only got two appointments. After these two appointments, my friend and I decided to look around the agents on the high street. It was the first time we met Mr Rai. I explained to him that we did not have any appointments with him, but we would like to view couple of the flats displayed on his window. Mr Rai made us feel very welcome. He had some customers already, however he made our wait comfortable. As soon as the csutomers left, He showed us around a couple flats, then he kindly went to get another set of keys for a flat in a different building, so we had the chance to view more properties. He was very professional, and gave us some very useful advice at the end of our visit.

Zhao · 17 August 2020

★★★★★ 5/5

Trustpilot

Harry Rai is a Class Apart🌟

Harry Rai is a Class Apart🌟Buying a property during these uncertain Covid times is tricky. The one thing one can ask for is a good sales consultant. Harry has a very candid, informed and versatile way of consulting. I visited the Howarth Homes development once and he gave I and my partner his undivided attention and a very personalised tour. His open approach is admirable and played a pivotal role in our decision to buy the apartment. We are delighted that our offer is accepted. Harry also masters the art of after sales service. On our second visit he once again welcomed us and helped us overcome any cognitive dissonance. His well wishes very beautifully summed-up our deal “I sincerely hope this Is your most valuable investment”Thank you Harry for making a hard investment decision a pleasant one.

Sara · 21 July 2020

★★★★★ 1/5

Trustpilot

Avoid - Ombudsman Case won plus an award due to poor service

Property Ombudsman (Case 21361) 3 of 5 complaints upheld, plus concern expressed regarding practice for a fourth complaint and compensation awarded accordingly. The following quotes are the findings of the Ombudsman. 1. Market Appraisal: "I do not consider that the approach taken here by Gibbs Gillespie to establish an appropriate asking price provides a sufficient explanation for the sum they initially recommended of £780,000 and then subsequently marketed at £750,000. They have not therefore met the requirements of Paragraph 4a of the Code as they should have conducted research into other sold properties nearer to the Property’s specifications"; 2. Viewings and Feedback: "Whilst there are a record of some of the feedback being conveyed by email, the majority appeared to be conveyed by telephone. There is no record of this within Gibbs Gillespie’s file and so there is insufficient evidence to support their claim that all feedback conveyed via this method was initiated by them. As such, I will support this complaint to that extent and make an award of compensation" In fact it mostly relied upon us to continually chasing for feedback and; 3. Offers "GibbsGillespie’s communication was somewhat lacking here and they could have been more proactive in terms of explaining the circumstances of the buyer sooner. This would have allowed the Complainants to be in receipt of all facts. GG should have also, in my view, provided an update (even if to just say they had not heard anything further) when the Complainants were expecting to receive this and responded sooner than they did to the update request from the Complainant. I recognise therefore that some aggravation has been caused here which merits an award";4. Security of Keys - not sufficient evidence for judgement, however when viewing the CCTV footage the ombudsman wrote: “I note the evidence of the video recording and can of course recognise your concern.”We wouldn't give one star but unfortunately a review with no stars is not possible.

Eithne · 11 July 2020

★★★★★ 5/5

Trustpilot

Used Gibbs Gillespie Gerrards Cross to…

Used Gibbs Gillespie Gerrards Cross to rent a property having used them previously 20 years ago and the service is still excellent! Very professional, safe to deal with and efficient in resolving all the paperwork and financial elements. Thank you Claire Thurlbeck and the team at Gerrards Cross Gibbs Gillespie.

Neil · 30 January 2024

★★★★★ 5/5

Trustpilot

Gavin Dalton - Honesty & Integrity

Gavin Dalton is an extremely honest sales manager at Gibbs Gillespie Ruislip and a passionate appraiser of homes.He will work with integrity and trust and will get you that sale and the correct market value for your property. Very impressed and very kind also. Thank you Gavin

Sarah · 27 March 2024

★★★★★ 5/5

Google

Thank you to Antonio Berbia and his team for the good work. The process to pass our flat to the next tenants was easy.

Mat · 25 August 2023

★★★★★ 5/5

Trustpilot

The service we received from Oliver…

The service we received from Oliver Squires, Director of Ruislip Manor branch, on the sale of our family home on behalf my father, was simply outstanding. The professionalism he showed, throughout what became quite an emotionally difficult process, is to be commended. Due to the sensitive nature of the sale it was imperative that the right buyer was found with the minimum of advertising and fuss. He used his local knowledge of purchasers and investors to find us the right buyer and always put our needs as clients first. I was kept informed at every stage of the process and communication was excellent. If Oliver Squires is representative of all Gibbs Gillespie agents then they truly deserve 5 stars! Thank you

Julie · 6 November 2019

★★★★★ 5/5

Trustpilot

I have just successfully exchanged…

I have just successfully exchanged contracts and would like to wholeheartedly thank the team particularly Dominic and Judith who have been a great support as this was a very difficult sale . I would happily recommend Gibbs Gillespie to anyone thinking of moving home. Once again thank you. Zoe

Zoe · 15 May 2019

★★★★★ 5/5

Google

Gabriele worked tirelessly for us as remote living landlords. Suggestions were timely and effective and the service provided has been excellent. Thanks Gabriele

Scott · 25 August 2023

★★★★★ 5/5

Trustpilot

Aqib in the Stanmore office was…professional and supportive from start to finish.Thank you for making the sale go through smoothly.

Aqib in the Stanmore office was professional and supportive from start to finish.

Customer · 16 December 2025

★★★★★ 5/5

Trustpilot

Responsive and active agent

As a seller, Leah Verasammy was extremely useful and responsive in getting all queries resolved in an efficient manner for both parties involved. Would highly recommend to anyone selling and we will be using them for our next unit on the market in Ealing.

Todd · 12 April 2024

★★★★★ 1/5

Trustpilot

Horrible agent - avoid at all costs!

We rented a property via the Uxbridge Branch and like most of the other reviews on here had a terrible experience. When we moved in the property was absolutely filthy and hadn’t been cleaned. Furniture was broken and there was no working toilet. Gibbs were incredibly slow to respond and took over a month to put in a working toilet. The staff are rude, confrontational and aggressive. Once you’ve signed the paperwork and paid up they have no interest in helping with any other issues. We would have to chase them daily on every issue, but phone calls and emails would go ignored. A guy called Ricky, although a bit more responsive was rude and aggressive to us at times initially. All staff came across unprofessional, unorganised and frankly un-knowledgable. We eventually had to cut our tenancy short as the property was literally falling apart and Gibbs/the landlord refused to spend money on it. The most frustrating thing is then after all of this, the landlord held back some of the deposit. Most laughably was £100 to pick up 3 pieces of litter in the garden... If you’re considering using Gibbs please read the reviews on here and just don’t!

Andy · 19 April 2019