Gibbs Gillespie London reviews

★★★★★ 5/5

Trustpilot

Harry Rai is an exceptional real estate…

Harry Rai is an exceptional real estate agent known for his professionalism and friendly approach. He truly understands the essence of customer service, ensuring that each client feels valued and supported throughout their property search. If you're looking for expert assistance in finding your perfect home, look no further than Harry. His commitment to providing top-notch services sets him apart in the industry, making the journey of buying or renting a property a seamless and enjoyable experience. Whether you’re a first-time buyer or an experienced investor, Harry is dedicated to guiding you every step of the way.

Daniel · 23 October 2024

★★★★★ 5/5

Google

I began the process of purchasing a flat in May, and while the exchange has just started, the completion date is planned for early November. From the start, Sales Consultant Nikita Gusca was excellent. He led the tour, answered all my questions in great detail, and efficiently passed along inquiries to the seller, which gave me confidence in the purchase. Nikita also provided valuable support in clarifying my mortgage application during the initial stages, and his prompt responses were much appreciated. I encountered significant delays due to poor communication from the solicitor Taylor Rose. After submitting all my documents and confirming that everything was in order, it took nearly two months for them to proceed with the exchange. When my solicitor went on emergency leave, there was minimal coverage, leading to delayed communication with the seller's solicitor, who was also from Taylor Rose. My Move Manager, Luca Beltrami, had to step in to help check with the seller and chase for responses. Just before the exchange, the final report was sent a week late and contained discrepancies. Luca again assisted in confirming with the seller that these were indeed mistakes. The solicitor attributed the issues to being "rushed," despite having had ample time to address them. Throughout these challenges, Move Manager Luca Beltrami and Senior Sales Manager Abraham Oommen provided invaluable support. They worked diligently to check on the seller’s progress, chased updates, and helped raised complaints to senior solictors on my behalf to resolve the delays. This was beyond their normal responsibilities, and I can't thank them enough for their assistance. Overall, I’m incredibly grateful to Nikita, Luca, and Abraham for their efforts. Gibbs Gillespie has been fantastic, going above and beyond to support me throughout this process. It’s important to note that the charllenges I had were not a reflection of the hard work and dedication shown by these individuals; they did everything possible to assist me. However, I strongly recommend finding your own solicitor rather than using Taylor Rose, which was referred to me by Gibbs Gillespie.

Yilin · 19 October 2024

★★★★★ 5/5

Trustpilot

Great support!

I began the process of purchasing a flat in May, and while the exchange has just started, the completion date is planned for early November.From the start, Sales Consultant Nikita Gusca was excellent. He led the tour, answered all my questions in great detail, and efficiently passed along inquiries to the seller, which gave me confidence in the purchase. Nikita also provided valuable support in clarifying my mortgage application during the initial stages, and his prompt responses were much appreciated.I encountered significant delays due to poor communication from the solicitor Taylor Rose. After submitting all my documents and confirming that everything was in order, it took nearly two months for them to proceed with the exchange. When my solicitor went on emergency leave, there was minimal coverage, leading to delayed communication with the seller's solicitor, who was also from Taylor Rose. My Move Manager, Luca Beltrami, had to step in to help check with the seller and chase for responses. Just before the exchange, the final report was sent a week late and contained discrepancies. Luca again assisted in confirming with the seller that these were indeed mistakes. The solicitor attributed the issues to being "rushed," despite having had ample time to address them.Throughout these challenges, Move Manager Luca Beltrami and Senior Sales Manager Abraham Oommen provided invaluable support. They worked diligently to check on the seller’s progress, chased updates, and helped raised complaints to senior solictors on my behalf to resolve the delays. This was beyond their normal responsibilities, and I can't thank them enough for their assistance.Overall, I’m incredibly grateful to Nikita, Luca, and Abraham for their efforts. Gibbs Gillespie has been fantastic, going above and beyond to support me throughout this process. It’s important to note that the charllenges I had were not a reflection of the hard work and dedication shown by these individuals; they did everything possible to assist me. However, I strongly recommend finding your own solicitor rather than using Taylor Rose, which was referred to me by Gibbs Gillespie.

Yilin · 18 October 2024

★★★★★ 5/5

Trustpilot

It was never going to be an easy sale…

It was never going to be an easy sale as the property was going on the market as a probate property. As none of us live close by, we approached several estate agents for evaluation and advice, but settled on Gibbs Gillespie after an impressive conversation held with Nick Walker, who offered sound advice and an outstanding knowledge of the housing market in the area. In addition he was approachable and we felt that he was someone we could have rapport with.

Helen · 23 March 2026

★★★★★ 1/5

Trustpilot

worst estate agent ever

Josh Hardy is the worst estate agent I have ever met in my life. He has no communication skills whatsoever.Mon the most important day, the day we exchanged, I called the office 4 times and did not reach Josh, nor did I receive a call back. Throughout the sale process I received no active phone calls for feedback and viewings, unless I called.I would not list my house with Gibbs. I even raised a formal complaint that has not been resolved to my satisfaction.

Ravi · 12 October 2024

★★★★★ 5/5

Trustpilot

We were really impressed with Gavin’s…

We were really impressed with Gavin’s pitch from Gibbs Gillespie. He listened carefully to our concerns and did an excellent job of gauging what was most important to us. His deep understanding of the market, along with his attentiveness to our needs and wants, really stood out. Gavin was professional and honest, ensuring that we were realistic about the current market conditions, which we appreciated.We had another estate agent visit the same day, but Gavin’s approach made us feel confident that he is the best person for the job.

Esther · 27 September 2024

★★★★★ 5/5

Trustpilot

Richard Frost and his team are top…

Richard Frost and his team are top notch. If you need to rent in the area…..he is the man.

Saiyan · 18 June 2026

★★★★★ 5/5

Trustpilot

What can I say!

What can I say!! After a terrible experience with Lawrence Rand, we decided to market our property with Gibbs Gillespie. From the very start, Tommy was reassuring, warm, and realistic in setting expectations, all of which were delivered.

Dre · 7 January 2026

★★★★★ 5/5

Trustpilot

star service from Lillian was…

star service from Lillian was Efficient, friendly, super knowledgeable about the local market, and always a joy to deal with. If you are buying or selling, ask for Lillian, you won't regret it!"

Hoda · 12 October 2026

★★★★★ 5/5

Google

David & Loubna were so helpful in our very particular search and immediately understood what we were after and showed us all brilliant properties that ticked our boxes. After buying a new build property off plan they ensured that all our requests with the developer were handled and actioned and acted as a buffer between the two parties to ensure everything went smoothly. Would highly recommend GG and will definitely use again in the future if possible.

Raad · 19 October 2024

★★★★★ 5/5

Google

David Orpin was extremely accommodating and supportive throughout the entire process. He was always approachable, knowledgeable, and willing to help whenever needed. I would highly recommend his services.

Rafaela · 2 April 2026

★★★★★ 4/5

Google

We have been with Gibbs Gillespie for many years as landlords and have always found them knowledgeable and responsive. We recently have a new property manager Teresa who has been very proactive and most responsive with our recent issue. Issue clearly and promptly solved. We have also had good experience with the sales team, notably Luke who always gives sensible and honest advice. Thanks to all!

Vivien · 12 June 2026

★★★★★ 1/5

Trustpilot

Has been landlord for over 20 years

Has been landlord for over 20 years - Recently we had to chase them for rent review 2 months prior but they did not respond , and had to chase again. Thus we lost one month of new rent and after discussing with them, they deny any incompetence on their part- Disgusting agency in Pinner

TY · 24 August 2026

★★★★★ 5/5

Google

I had the pleasure of working with Maria from the real estate agency to find a rental home. Maria was incredibly professional, attentive, and dedicated throughout the entire process. She took the time to understand my needs and preferences, and she showed me several great options that matched what I was looking for. Her knowledge of the local market and her honest advice were invaluable. Thanks to Maria, I found the perfect home quickly and with minimal stress. I highly recommend her services to anyone in need of real estate assistance.

Bita · 25 July 2024

★★★★★ 1/5

Trustpilot

Worst experience with estate agent

I attended the viewing on 23 September with my partner after travelling a considerable distance. Unfortunately, the experience was disappointing. Communication beforehand was poor, including being sent a blank email after requesting the property details. At the viewing, I also found the agent’s manner rather dismissive when I asked a genuine question about the property being “tenanted”. I respected the request to remove our shoes and made the effort to attend, despite the property not actually being available until November. I also wasn’t made aware beforehand that the current tenants would be present during the viewing. I appreciate that occupied properties can require flexibility, but clearer communication , pdf is really poor way to reintroduce the property and a more professional approach would have made a significant difference. Kind regards, Nickita Dill

NICKITA · 24 September 2026

★★★★★ 5/5

Google

Really good experience overall. Everything was straightforward and easy, and Harry was helpful and responsive throughout. Would definitely recommend.

Jordan · 12 May 2026

★★★★★ 5/5

Trustpilot

Selling one's home is a major decision…

Selling one's home is a major decision of high impact and confidence in the agency is most important. Jacob, the branch manager, was generous with his time and helped myself and my wife to agree the proposed price particularly given our concerns over recent transactions in the area. His was not the highest valuation but the one that could be justified. Gibbs Gillespie has also offered a range of services that promises to make the transaction easier and faster having already demonstrated they can move quickly.

Alfred · 20 June 2024

★★★★★ 1/5

Trustpilot

If I could leave zero stars I would

If I could leave zero stars I would. Your agent Jeckaterina Cindeliani has no ounce of humanity. I drove 3hrs from Birmingham to view the property, she wouldn't allow me to use the guest toilet despite the property having 5 toilets. For context this property is out in the wilderness, google maps doesn't take you there and there's nothing for miles close. She wouldn't even come out to try and direct me to the house even though the network was extremely bad in that area. I needed the restroom so bad and she refused, knowing there's nowhere even close to go. Absolutely shocking and appalling treatment. The property was great and the house would've been good for my family as there's lots of land but the fact she had no people skills there's no way I'm going to pay £7,500 per month to that kind of company. If that's how they behave to a potential customer, I can imagine how bad the treatment would be once I've become their tenant.

Yommy · 19 January 2026

★★★★★ 1/5

Trustpilot

Do not buy or rent with them. It’s all about disrespect.

I almost bought an apartment from them at the Dominion Apartments in Harrow. I paid the deposit, but then I noticed that the lift shared a wall with the main bedroom, a terrible mistake by the developers.I decided to withdraw my offer and requested the return of my deposit. Since then, Alex Robinson has been avoiding us and making different excuses for not returning our money. He keeps saying the problem lies with the developers but doesn’t share their contact information or solve the issue.It gives the impression that they are working together to keep our money. It’s a situation of total disrespect.Please, AVOID THEM at all costs. They don’t deserve your money or time.Alex Robinson, Dominion Apartments, and Gibbs Gillespie.

Felipe · 5 June 2024

★★★★★ 5/5

Trustpilot

Terrific company that did a great job…

Terrific company that did a great job of letting and managing a property for me for 4 years. Richard, the Lettings Manager, was always available, nothing was too much trouble and his advice and support were much appreciated. Zoe, the Tennancy Manager at LRG was particularly good at the end of the tenancy, sorting out a tricky negotiation with the departing tenants and doing it in a professional and polite way. I'd have no hesitation recommending the business.

Customer · 29 January 2026

★★★★★ 5/5

Google

Thank you Sabir for helping us find our new home. Highly responsive and knowledgeable. Will recommend.

Aditi · 12 May 2026

★★★★★ 5/5

Google

Lillian was good excellent service !

Caleb · 12 July 2026

★★★★★ 5/5

Google

We sold our property with GG, Leah was the agent to provide great service along this sales. Even though the whole process took more than 6 months. There were so many things happened through out the whole process. Thanks so much Leah for all the hard work. This sales journey always reminding me that we are team. 😉thanks again! I wish you all the best!

Ming · 3 December 2024

★★★★★ 5/5

Google

I wanted to thank Luke for his outstanding service. Even though we have decided to keep our flat for now and not sell, we were very impressed with Luke. He was professional, knowledgeable, and always available to help with any questions. We appreciate all his efforts and will definitely consider Gibbs Gillespie for any future real estate needs. Highly recommend Luke to anyone looking for a great estate agent. Thank you, Luke!

Nicola · 10 August 2024