Trusted Agent profile · London
★★★★★
849 reviews across 2 platforms
1 East Park Walk, London, E20 1JL
Part of Get Living, see every office.
Get Living's office in London, at 1 East Park Walk, is rated 4.4 out of 5 across 849 reviews on two platforms, including 815 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards, one of two awards Get Living won in 2026.
Tell us what you need and we'll put you in touch. Get Living hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
GoogleThe maintenance team at Get Living are excellent, always responding very quickly to any request for help. Any fault rectified quickly and really nice people to deal with on all fronts.
Thank you Susan, I will certainly pass this feedback on to our maintenance team. Jackie - General Manager
5/5
GoogleHighly personable company; very easy to get in contact with them if needed and they are always extremely helpful! The housing is modern, spacious and accessible with a fab location. Would highly recommend the scheme, I love it :)
Thank you for your comments Molly, they're really appreciated! We're so glad you're enjoying your Get Living home!
5/5
GoogleBest ever experience with Danielle Arban, thanks so much for negotiate for me to move stuff in early. Thank you so much! Super helpful!
5/5
GoogleMihai from get living is incredibly friendly and supportive! He quickly helped me resolve an issue with my delivery. I’m grateful for his assistance!
5/5
GoogleHad an excellent experience with Francesco who got my parking sorted quickly and without hassle. They were very understanding and easy to talk to.
Hi Shree, thank for taking the time to share your review and recognition for Francesco. We are pleased everything was arranged hassle free and please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleAlways very responsive and very honest. An excellent landlord, highly recommend!
Thank you for the feedback Alessio, I am delighted you have received such great service with high integrity. Do let us know if we can help with anything else. Jackie
5/5
GoogleTony provided excellent maintenance service re. my bathroom recently, arriving during the appointed timeframe and making quick work of replacing various parts!
5/5
GoogleRyan Walker helped us with our dishwasher job and he did a perfect job .he was very helpful and patient and made sure everything is right before he closed the ticket. He was very polite and patient with all my questions. A Great service experience!!
5/5
GoogleReally thankful to Claire for helping us find our dream house. She was very helpful, and really made the entire process extremely smooth.
Hi Neishka, thank you so much for your review and mention for Claire! We hope that dream stays, and please let us know if we can be of any assistance at all in the future. Welcome to East Village! Best Regards, Richard - Head of Resident Experience
5/5
GoogleMove process was swift and seamless, with excellent care and response from all the administrators. They are also very alive to issues and resolving them accordingly.PositiveResponsiveness, Quality, Professionalism
Raja thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to assisting you again soon! Jackie Robinson - Director of East Village
5/5
GoogleTatiana and Rio are really great concierge staff!
Hi Conor, Thank you so much for taking the time to review East Village. Your comments about the team are appreciated. Jackie - Director of East Village
5/5
GoogleI live in the area and have found Get Living always to be helpful. They also have great customer service when visiting them from Dominic on front desk. He made me feel very welcome and solved my query very quickly and professionally.
1/5
TrustpilotPoor service
Poor service, agents take money for deposit and then cancel the reservation even you’ve got a guarantor with a good income. Avoid this company
5/5
GoogleGreat customer service by Beth (Portland’s team). Had a few maintenance issues and contract renewal concerns but Beth took ownership and kept me in the loop regarding the progress. Very proactive and client driven :)
Hi Hasnain, thank you for the great feedback, and we'll make sure it's passed onto Beth! Get Living
1/5
GoogleLots of parties - not a great place to live
Hi James, that’s quite an accolade for Ryan and we agree with you. Thanks for sharing and please do reach out if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
2/5
GoogleThe people here are arrogent and unhelpful for new tenents.
We are really sorry to hear this, it is certainly not our intention. It would be helpful if we could have more information from you about the experience you have had. Would you email us at hello@getliving.com for the attention of Jackie Robinson and I will look into this personally. Jackie - Director of East Village
5/5
GoogleWe greatly enjoy living in East Village. Get Living maintenance team is also great, Tibo from the maintenance team was super helpful when we had a problem with the washing machine. Thank you!!!
5/5
GoogleClaire and Zainab provided exceptional support, understood my needs, and presented perfect property options. Their knowledge of the market was evident, and they were always honest and responsive. Thanks to their efforts, I found my dream home. Highly recommended!
5/5
GoogleZareena and Charlotte have been very helpful and quick to respond to any questions or issues. We have had an excellent experience with Get Living.
Charlotte thank you for the feedback, I am pleased that you have had a positive experience with us as we aim to deliver the best service to our residents. Jackie Robinson - Director of East Village
5/5
GoogleI moved in a couple of weeks ago and i am very happy for the service Rikki and Zainab offered me. They were tremendously helpful and quick when time was a necessity for me. They were very nice throughout all the process and also afterwards by following up. The apartment is amazing and i want to thank them for their service.
1/5
GoogleThe AC has been broken in my flat for months. Most recently, someone said they’d fix it 2 weeks ago. Still nothing.
5/5
Googlegreat team work, Zainab and Claire helped me get the apartment from viewing it to "move in" in a week, that was amazing work!
Hi Edward, thank you very much for such great feedback, we are thrilled that you have had a positive experience with us. Will surely pass your lovely message on to Claire and Zainab. Jackie Robinson - General Manager
5/5
GoogleAll the help with my request was very useful and much appreciated, @ibrahim ali was very useful!
Thank you for taking the time to share your review and recognition for Ibrahim. Best Regards, Richard - Head of Resident Experience, East Village
5/5
GoogleMaintenance team always on point, hung up my frames on request always there at a moments notice!
Hi Eric, thanks for taking the time recolonise 5-stars to our Maintenance team. It is appreciated and please do get in touch if we can be of any help at all in the future. Best Regards, Richard - Head of Resident Experience, East Village
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Get Living won Gold in The Trusted Agent 2026 awards.
