5/5
GoogleHaima is the nicest Agent I have ever met, definitely trustworthy. Professional and considerate service in any aspect you could ever imagined. Effectively communication.PositiveResponsiveness, Quality, Professionalism, Value
Trusted Agent profile · London
Garton Jones London reviews
★★★★★
124 reviews across 2 platforms
9 Albert Embankment, London, SE1 7SP
Garton Jones's office in London, at 9 Albert Embankment, is rated 4.5 out of 5 across 124 reviews on two platforms, including 119 Google reviews rated 4.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleRuth has been very helpful and proactive in managing our end of tenancy - thank you
1/5
GoogleThieves, do not waste your time and money When at first they showed us the property they said that in the case of not passing the credit check we would have to pay 6 months up front and we agreed. After paying the holding deposit to secure the property and not passing the credit check we were ready to pay 6 months straight away as it had been agreed, but then, they changed the terms stablished before and asked for 12 months upfront. We waited for almost two days to get an answer from this company (never got a final response) and we had to call them several times as we saw a huge lack of interest on our situation. They kept coming up with excuses and more excuses. They also kept the money and said we lie on our references which is certainly not true. We lost our money, time and patience with Garton Jones agency Please don’t make the same mistake
5/5
GoogleThank my property manager Mari as well as my letting managers Laura/Vanessa. They are very responsible in viewing, contract drafting, and have strong executive ability to solve the maintenance issues and provide good living experience.
5/5
GoogleWe had a fantastic experience with our property manager, Mari. She was incredibly helpful, always quick to respond, and was able to solve all of our issues even in cases where previous property manager were unable to.
5/5
GoogleRuth has been fantastic since taking over the management. Responsive and reliable.
1/5
FacebookBeware! Awful after service. At the end of tenancy they work very, very hard to keep as much as possible of your deposit. MAKE SURE you keep your own condition report with photos if possible! MAKE SURE you keep all receipts for all of improvements! Not nice to deal with.
Agent replied · 23 October 2025
they also send abusive unsolicited emails to members of the public and when you complain, they do nothing about it because its a family ran form and as such, none of them are actual professionals - hence why they hav such a low turnover
5/5
GoogleGarton Jones showed a strong understanding of the property we owned and of the market around it. They gave us sound advice and discussed a strategy for dealing with the property which responded to our requirements and left open both sales and rental options. We did not feel pressured by the staff but much more supported and listened to. In putting the agreed strategy into action they have been extremely efficient, very supportive and they respond very quickly to emails and phone calls. Garton Jones feels like a true partner in managing our property.
5/5
GoogleEverything has gone very smoothly from finding a tenant right through to successfully letting the property. Thanks to Riaan, Joe and Vanessa for all the hard work to make this happen.
5/5
GoogleWe had a choice of agents to go through when deciding to put an offer in on a particular property and decided to go with Garton Jones as the agent (Patrick Gavin) seemed genuine/honest and didn't try patronising or pressuring us. Having now exchanged I can happily say that we were completely validated in our choice. Patrick, Riaan and the whole team at GJ were fantastic, they really went above and beyond to chase up loose ends and keep things moving. Special mention must go to Patrick who was just fantastic, constantly engaged, smiling and reassuring and has really changed my opinion of estate agents.
5/5
GoogleProfessional service from Garton Jones. Patrick Gavin has been amazing while assisting me with a purchase. Friendly, supportive and very helpful throughout. Great customer service. Thank you Patrick & Riaan. Highly recommend
5/5
GoogleMari provides prompt and efficient support
1/5
GoogleI consistently felt hostility during my time with certain individuals working in Garton Jones Albert Embankment. Aggressive and rude approach in general and strong focus on materialism rather than ethical and helpful communication. Extreme lack of care for cooperation and an ugly experience. For your own sake, avoid.
1/5
FacebookBad service during the rent. Many errors. Staff... no words... At the end of tenancy they work to keep as much as possible of your deposit. After them I rented a house with another agency and the difference is clear.
Agent replied · 23 October 2025
shocking company - at least you haven't been abused on email by their staff and then told to bugger of when you complain about it
1/5
FacebookBeware- very poor after service and at end of tenancy they work very, very hard to keep all of your deposit! PLEASE keep your own condition report with photos if possible! Not nice to deal with.
Agent replied · 23 October 2025
not at all nice to deal with. Im not even a customer and ive been receiving abusive emails from a member of staff. when you complain they simply dont care.
5/5
GoogleVery friendly customer service! I had some issues with bill payments. The lady called Ruth, she always gets back to me very quickly. She is very helpful and polite. I'm really glad had her help.
5/5
GoogleVery impressed with the agency’s service. I feel that our property is well looked after. I appreciate how they communicate very promptly and act on our requests very fast. I have dealt with various agencies and I would definitely recommend them to other people.PositiveResponsiveness, Professionalism
5/5
GoogleFor responsiveness, tenant liaison and repair solutions the team at Garton Jones provide a consistently first-rate service. Most recently Tommy Chalker has managed to resolve a complicated issue for our tenants. We have been clients for over 10 years and have never been disappointed !
5/5
GoogleExcellent service re: a recent maintenance issue from Property Manager Ruth Bligh at Garton Jones. She handled things professionally and efficiently and my issue was sorted with with the minimum of fuss.
5/5
GoogleAs a tenant of a property managed by Garton Jones I rate their service very highly. Requests for attention to maintenance issues have been attended to very promptly, efficiently and with the minimum of fuss. I have dealt with a number of members of Garton Jones staff and they all been most helpful and professional.
5/5
GoogleAbsolutely fantastic service from Ruth. I have an absolutely pleasure with her as she is consistent and takes her work seriously compared to a previous negative experience with Garton Jones.
5/5
GoogleGreat experience with this Agency, I arrived from Paris with no flat. Within a week, I had sereal viewings in peaceful, comfortable and no so expensive flats. The Agents are responsive and sympathic so that you can move into your flat quickly. I strongly recommend Garton Jones !
1/5
GoogleDuring tenancy agents were unresponsive with a simple repair taking longer than a month to arrange. At the end of the tenency had to go through an ordeal with Tenancy Deposit Scheme and Garton Jones. Not to use Garton Jones again.
5/5
GoogleI've had the best real estate experience so far with these guys. Everyone was extremely friendly, very responsive and sped the process through faster that I thought possible. Then they follow up to make sure everything went smoothly! I would recommend them over any other agency in the area.
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