Garton Jones London reviews

★★★★★ 5/5

Google

I had an excellent experience working with Patrick Gavin, Senior Property Consultant at Garton Jones (Nine Elms office), during the purchase of my flat in Vauxhall, London. Patrick was outstanding throughout the entire process, consistently supportive, highly responsive, and genuinely friendly. He went well beyond what is normally expected from an estate agent, proactively helping to manage and resolve situations that my solicitors were slow to handle or had not fully addressed. His ability to stay on top of details, follow up with all parties, and keep the process moving made a significant difference. Buying property in London can be stressful, but Patrick’s professionalism, calm approach, and clear communication made the experience far smoother and more reassuring. I always felt informed, supported, and confident that my interests were being looked after. I would highly recommend Patrick to anyone buying property in London, especially if you value reliability, integrity, and someone who truly cares about getting things done. THANK YOU!

Elena · 16 December 2025

★★★★★ 5/5

Google

Garton Jones has just supported me through a potentially very challenging move and made it super easy, professional and stress free. From initially finding the apartment on the website to picking up the keys, it has been a great experience from start to finish. Tommy Chalker at the Albert Embankment office was exceptionally helpful and has guided me through the rental process, always responded super fast to every request and made everything very easy. I highly recommend using Garton Jones and ask to speak with Tommy!

Roderick · 16 February 2026

★★★★★ 5/5

Google

Mari is very professional and manages our property effectively.

I · 16 February 2026

★★★★★ 5/5

Google

We would like to recommend property manager Mari Metrama to you. We just started to work with Mari recently. Mari treats her clients politely along with her caring character. She always listens to the need of the clients and provide suitable suggestions. We are very lucky to have Mari taking care of our property. She can deal with the maintenance issues, communication between landlord & tenants or in-between tenancy issues in a perfect way. We highly recommend Mari to you all!

CW · 18 December 2024

★★★★★ 5/5

Google

I want to thank the G.J. team for their help with my move. Especially Laura, who is always ready to answer any questions I have, and Mari, who, despite not being my property manager, was very kind and helpful. Last but not least, thanks to Maria, always smiling and kind when she welcomes me.

Cinzia · 16 July 2025

★★★★★ 5/5

Google

Having lived in an apartment managed by Garton Jones for nearly three years, I’d like to thank Mari for her outstanding service as a property manager. She has been incredibly responsive, kind, and supportive throughout my stay. Her helpful tips on cleaning and maintenance have been invaluable, and she even went the extra mile to replace the chairs for me, ensuring my living experience was as comfortable as possible.

Chen · 18 December 2024

★★★★★ 5/5

Google

I have rented with Garton Jones since 2023 and Izabela is one of the best property manager I have ever seen. She responded to our issues quickly with no complaints and there were quite a lot of it since it is an older apartment. I feel very comfortable reaching out to her whenever there is a problem

Becca · 10 April 2025

★★★★★ 5/5

Google

I really appreciate the great support from Ali and the team. They responded very quickly to my request and resolved the issue smoothly. Ali was especially helpful and made the whole process much easier. Excellent management and fast response - thank you!

Farnaz · 16 September 2025

★★★★★ 5/5

Google

Our heartfelt appreciation to Mari Metrama our property manager & her team . My husband and I are impressed by her excellent service and quick respond in resolving our property issues . Thank you Mari it is our privilege to work with you .

Cucci · 28 July 2025

★★★★★ 5/5

Google

Very professional Agent that truely helped me in the entire process to find an apartment from abroad. Abigail was a great support by providing very clear extended videos and explaining everything I needed to know to make the right decision. Also in the next steps regarding the contract she but also Vanessa were extremely helpful to make it all happen within 4 days. The quality but also the speed of their work were remarkable.

Ewout · 17 May 2024

★★★★★ 5/5

Google

I had fantastic experience with Mari Metrama, Property Manager in GJ. Extremely professional, always available when needed, and dealt with every issue with efficiency and care. Her extensive experience was evident in how she solved issues quickly and effectively. It was clear Mari truly cares about her clients and the properties she manages. I highly recommend Mari Metrama for their professionalism, responsiveness and expertise.

Katerina · 28 October 2024

★★★★★ 5/5

Google

Very professional Agent that truely helped me in the entire process to find an apartment from abroad. Abigail was a great support by providing very clear extended videos and explaining everything I needed to know to make the right decision. Also in the next steps regarding the contract she but also Vanessa were extremely helpful to make it all happen within 4 days. The quality but also the speed of their work were remarkable.

Ewout · 26 April 2024

★★★★★ 5/5

Google

Abigail was hugely helpful in securing exactly the kind of apartment in Riverlight that I was looking for. I couldn’t make the viewing slots and she shot a video at the end of the session which gave me enough confidence to make a firm offer. She then closed the deal with the Landlord in 24 hours. A pleasure to deal with her.

Paul · 28 October 2024

★★★★★ 5/5

Google

Very professional company, espically my property manager Alisson Fryer he is always responsive and trys his best to fix any problem I have. Always makes sure things are going smoothly in my apartment. Highly recommended.

Abdelrahman · 16 February 2026

★★★★★ 5/5

Google

Mari has been incredibly thoughtful, responsible, and professional throughout our interactions. She always pays close attention to detail and ensures everything is handled smoothly and efficiently. It’s been a pleasure to have her as my property manager.

Show · 16 August 2025

★★★★★ 5/5

Google

Jemma, as my property manager from Garton Jones, has been very helpful, quick and efficient in helping me to solve an issue in the flat (the AC in the master bedroom was broken). She was pretty quick in contacting and getting approval from the landlord and arranging an appointment with the contractor engineer to fix the issue. Also Garry C. has provided a 5-star service - in two days he has solved a problem that has been tracing for two months! Highly efficient communication!

Konstantyn · 16 September 2025

★★★★★ 5/5

Google

My property manager Mari is an absolute star! I have been renting now for almost 20 years and it’s so refreshing to have someone looking after us the way Mari has done! She is thorough, attentive and also very caring to a tenants needs while remaining professional at all times. She’s an asset to Garten jones! Thanks Mari!

Joe · 17 October 2024

★★★★★ 5/5

Google

Overall satisfactory experience as I’ve been with GJ since 2020 - Mari has been my point of contact for like 1 year so far and she’s amazing. Efficient, helpful, professional and overall an awesome human :) Can’t forget OG Patrick who’s been an absolute star over these years.

Evija · 19 October 2024

★★★★★ 5/5

Google

Working with Mari was an absolute pleasure. She is professional, knowledgeable, and always available, which made the whole process smooth and stress-free. She took the time to understand our needs and provided the perfect solutions. Her attention to detail and friendly approach gave us confidence at every step.

Kıvanç · 17 October 2024

★★★★★ 5/5

Google

Really good experience. Even though we did not manage to get the place in the end, out of all the agents we've had viewings with during our flat search, Abigail was the most professional, detailed and had delivered quality service. I would definitely recommend her as an agent as she truly puts care into her work

Jerry · 26 May 2024

★★★★★ 5/5

Google

Mari Metrama at Garton Jones has been an absolute joy to work with! She’s efficient, professional, and always brings a positive, can-do attitude that makes everything so much easier. Her communication was spot-on, clear, prompt, and friendly, and she made the whole process feel smooth and stress-free from start to finish. Truly exceptional service, and a pleasure every step of the way!

Yashika · 16 August 2025

★★★★★ 5/5

Google

The Property management support we are getting from Mari is so professional and efficient. Thank you.

Tony · 16 July 2025

★★★★★ 5/5

Google

Izabela has been a fantastic property manager during our tenancy, responding to and sorting any issues very efficiently.

Alex · 19 May 2025

★★★★★ 5/5

Google

I had a fantastic experience with Mari Metrama as my house agent. From the moment I reached out, she was incredibly supportive and attentive, guiding me through the entire process of checking out and ensuring my deposit was refunded promptly. Mari's professionalism and dedication made everything smooth and stress-free. After renting in London for four years and working with four different housing agencies, I can confidently say garton jones is the best. All the staff i met are so nice and helpful. I highly recommend to anyone looking for reliable real estate assistance!

Mengjie · 21 October 2024