5/5
GoogleFantastic service from the team at Garton Jones. Rental and sale services are very professional and caring. Special mention to Tommy, who has helped through the sale of a property.
Trusted Agent profile · London
Garton Jones London reviews
★★★★★
162 reviews across 2 platforms
9 Albert Embankment, London, SE1 7SP
Garton Jones's office in London, at 9 Albert Embankment, is rated 4.6 out of 5 across 162 reviews on two platforms, including 157 Google reviews rated 4.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleIt is always amazing how just one person can either shatter or significantly enhance a company's reputation. Thankfully, my experience with Garry Connor, Property Management at Garton Jones has been just FANTASTIC and he is an excellent Ambassador for the Firm. I had been having a variety of challenging maintenance issues, all of which were resolved exceptionally well since Garry took over the management of my property. His attention to detail and contact focus on getting a resolution was just brilliant and really appreciated. Well done Garry.
5/5
GoogleWe've had a great experience with Garton Jones. Ali Fryer in particular has been brilliant, always quick to respond, proactive with any maintenance issues, and makes the whole process smooth and stress-free. It's rare to find a property manager who's this on the ball. Highly recommend!
Agent replied · 12 October 2026
That’s great feedback for me to see and thanks for taking the time to review Alison. She’s a great asset to Garton Jones. Regards Kieran Chalker Managing Director
5/5
GoogleThe Property management support we are getting from Garry Connor is so professional and efficient. He is so caring and pleasant to work with, amazing service. Thank you.
5/5
GoogleGarry at Garton Jones has consistently provided an excellent standard of service throughout our tenancy, always professional, responsive, and attentive to our needs. We would highly recommend Garton Jones to anyone looking for a reliable and dedicated letting agent.
Agent replied · 12 October 2026
Andre, thanks for taking the time to review Garry. That’s great to hear and I’m pleased he’s been looking after you so well. Regards Kieran Chalker Managing Director
5/5
GoogleFirst class service from locating a tenant to the management of our apartment. Joe and Alison Fryer are first class and always responds to e mails and phone calls the same day. Highly recommend Garton Jones
Agent replied · 12 October 2026
Ian, thanks for taking the time to review Joe & Ali and to hear they are both doing a great job. All the best and thanks for your business Kieran Chalker - Managing Director
5/5
GoogleGarry has always been incredibly helpful, professional, and attentive. He consistently goes above and beyond to make sure everything is taken care of and is always friendly and responsive. Couldn’t ask for better service!
Agent replied · 12 October 2026
Thanks for your kind words Sara. Gary is a real asset to the team
5/5
GoogleMari is very professional and manages our property effectively.
Agent replied · 16 April 2026
Thank you so much for your wonderful 5-star review! We're thrilled Mari has been very professional and manages your property effectively. It's exactly the reliable, high-quality property management we aim for at Garton Jones. We truly appreciate your trust and look forward to continuing to support you seamlessly. Mari and the team are always here if you need anything! Best regards, Cary Hammond Head of Marketing & Communications Garton Jones, Expert Estate Agents in Nine Elms & Vauxhall www.gartonjones.com
5/5
GoogleWe would like to recommend property manager Mari Metrama to you. We just started to work with Mari recently. Mari treats her clients politely along with her caring character. She always listens to the need of the clients and provide suitable suggestions. We are very lucky to have Mari taking care of our property. She can deal with the maintenance issues, communication between landlord & tenants or in-between tenancy issues in a perfect way. We highly recommend Mari to you all!
5/5
GoogleI rent my flat through Garton Jones and could not be happier with the service I receive from Alison. Thank you very much.
Agent replied · 12 October 2026
Hi Matt, yes Ali is a real asset to the team. Thanks for your kind words
5/5
GoogleI want to thank the G.J. team for their help with my move. Especially Laura, who is always ready to answer any questions I have, and Mari, who, despite not being my property manager, was very kind and helpful. Last but not least, thanks to Maria, always smiling and kind when she welcomes me.
5/5
GoogleHaving lived in an apartment managed by Garton Jones for nearly three years, I’d like to thank Mari for her outstanding service as a property manager. She has been incredibly responsive, kind, and supportive throughout my stay. Her helpful tips on cleaning and maintenance have been invaluable, and she even went the extra mile to replace the chairs for me, ensuring my living experience was as comfortable as possible.
5/5
GoogleThey respond quickly and efficiently. Garry Connor handled all organizational matters professionally. Thank you very much.
Agent replied · 12 October 2026
Mirkhatbek Thanks for taking the time to review Garry. He’s a real asset to the Garton Jones team. Regards Kieran Chalker Managing Director
5/5
GoogleGarton Jones has a great management team who listen and always deliver.
Agent replied · 12 October 2026
Thank you so much for your kind feedback, I’m pleased to hear we are doing a good job.
5/5
GoogleI have rented with Garton Jones since 2023 and Izabela is one of the best property manager I have ever seen. She responded to our issues quickly with no complaints and there were quite a lot of it since it is an older apartment. I feel very comfortable reaching out to her whenever there is a problem
5/5
GoogleWe are very happy and satisfied with the service provided by the staff.
Agent replied · 12 October 2026
Jeffrey, thanks for taking the time to review our services. It’s important for me to see our loyal clients are happy. Regards Kieran Chalker Managing Director
5/5
GoogleI really appreciate the great support from Ali and the team. They responded very quickly to my request and resolved the issue smoothly. Ali was especially helpful and made the whole process much easier. Excellent management and fast response - thank you!
5/5
GoogleGarton Jones is a professional agency with a good team. In the recent past, I was very ably supported by Alison Fryer. The replies were prompt and precise. It is comforting to work with a team of professionals who know what they are doing.
5/5
GoogleOur heartfelt appreciation to Mari Metrama our property manager & her team . My husband and I are impressed by her excellent service and quick respond in resolving our property issues . Thank you Mari it is our privilege to work with you .
5/5
GoogleAlison Fryer had been great at managing my properties
Agent replied · 12 October 2026
Kaser, it’s great to hear that Alison has been looking after you well, she’s a great asset to the team. Regards Kieran Chalker Managing Director
5/5
GoogleVery professional Agent that truely helped me in the entire process to find an apartment from abroad. Abigail was a great support by providing very clear extended videos and explaining everything I needed to know to make the right decision. Also in the next steps regarding the contract she but also Vanessa were extremely helpful to make it all happen within 4 days. The quality but also the speed of their work were remarkable.
5/5
GoogleI had fantastic experience with Mari Metrama, Property Manager in GJ. Extremely professional, always available when needed, and dealt with every issue with efficiency and care. Her extensive experience was evident in how she solved issues quickly and effectively. It was clear Mari truly cares about her clients and the properties she manages. I highly recommend Mari Metrama for their professionalism, responsiveness and expertise.
5/5
GoogleTimely and efficient service as always by Ali.
Agent replied · 12 October 2026
John, much appreciate the time taken to review Ali with such positive comments. All the best Kieran Chalker - Managing Director
5/5
GoogleVery professional Agent that truely helped me in the entire process to find an apartment from abroad. Abigail was a great support by providing very clear extended videos and explaining everything I needed to know to make the right decision. Also in the next steps regarding the contract she but also Vanessa were extremely helpful to make it all happen within 4 days. The quality but also the speed of their work were remarkable.
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