Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
GoogleManaged to sell a property with Billy and Gavie as a team in two weeks. Both offered a smooth and engaging sales process. Billy and Gavie did excellent job by staying on the top of the process through regular follow ups with the buyer, seller and solicitors to help completing the sale in a timely manner. Thank you
Fadi Β· 11 March 2023
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1/5
Google**THE MOST DISGRACEFUL** real estate agency that one can ever experience in spite of very high agency fee (almost half a grand).
Before Foxtons, I never had to live a life where I had to move into a flat with no hot water, a washing machine covered in round of mould, and a ripped mattress with bugs around.
I have requested to remove this soiled mattress after getting my own mattress on the day of move in and it took them ten days to finally come up with a solution: to liaise with the Council on my own (with no estimated time frame and the wrong council contact at first) as this is the most 'economical' option for this 'furnished' property that they hold no liability for such removal. What a self contradictory statement.
This clearly leaves me with two options: either 1) to pay high fees for immediate removal service hire or 2) to wait for weeks for the Council to collect it. Nothing but incompetent property management service - Thank you for a huge life lesson that high price tag doesn't mean quality, though.
Soo-Jin Β· 25 June 2017
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1/5
GoogleThey would not stop calling me, even after specific requests to be removed from the calling lists.
Eventually, I had to make a GDPR request with their head office to have my data removed.
Jasveen Β· 24 August 2024
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5/5
GoogleShanice-Chanel was extremely efficient and helpful in this crazy market! Would recommend her to anyone.
Kathryn Β· 14 August 2022
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5/5
GoogleHelen Biggs was so incredibly helpful! They are really kind to their customers and are genuinely looking to help unlike other real estate brokers. Very very friendly and helpful!
Peter Β· 29 July 2019
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5/5
GoogleMy agent was Azad Shahid. He was amazing from the start to finish of purchasing my property. He was professional, friendly and very transparent not to mention very attentive to all my requests. He made the experience of purchasing my property very relaxed and pleasant. I would definitely be recommending him to my friends and family and would be using him again in the near future.
Parvez Β· 12 March 2022
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5/5
GoogleFoxtons helped us find lovely place to live.
Great experience, great team (especially Rauf π). β¦
Maksim Β· 15 June 2022
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1/5
GoogleAppalling service. I rented from Foxtons for 3 years in London and had nothing but trouble from day one.
When we first moved in the carpets had been cleaned but not been allowed to dry, so the whole place smelled awful and was damp for weeks. This was amongst many, many issues that arose in the first few days and Foxtons were slow to fix, if they fixed the issues at all over the whole 3 year period.
They quibbled everything, even things like burst pipes, and always took the cheapskate landlords side in everything.
Really terrible experience and I have heard similar things from other customers.
Avoid at all costs.
James Β· 25 June 2016
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5/5
GoogleAmelia is the only agent I actually trust. Professional, friendly, punctual and just an all round star
Dylan Β· 16 April 2022
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5/5
GoogleGreat service from a great team. Josh has been helping me and my daughter find the right property and has listened to all our requirements. Couldn't fault it.
Gina Β· 29 July 2019
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5/5
GoogleSelling my property with Billy, Ollie, and Immy at Foxtons was outstanding. Their professionalism, communication, and problem-solving skills were exceptional, turning a complex sale into a smooth process. Their service truly showcased the value of skilled agents and I highly recommend them.
Andrew Β· 7 March 2024
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5/5
GoogleReally great experience with Shanice. Had to find a flat to rent short notice and within 1 day, had 2 viewings. Liked one of them and on that day was able to lock it down and do all the paperwork the same day. Super fast, clear and efficient. Their online system is well designed and easy to use as well.
Steven Β· 13 October 2022
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5/5
GoogleI had an absolutely ourstanding experience with my agent Amelia. She managed to get very precisely what my expectations are and provided me a wide spectrum of options. She is very well orginised and responsible lady, very focust on delivering what the customer needs.
Natalia Β· 23 December 2023
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5/5
GoogleJosh was very helpful with our property search and though we didn't buy a property from Foxtons, his advice has helped us find our perfect home.
Aakash Β· 29 July 2019
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5/5
GoogleGreat service: polite, available and spot on. Eleonora Pole has been exceptional in supporting me starting with the viewings, but especially through the tedious bureaucratic process.
Giulia Β· 29 July 2019
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5/5
GoogleCharlotte showed me around a couple of properties. She was very knowledgeable, friendly and professional ready with answers. She did admit that she really enjoys her work and this is clearly visible through her positive demeanour. Overall, very good experience of working with Foxtons and Charlotte. Thanks.
Shashank Β· 16 September 2023
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5/5
GoogleGreat experience with Foxtons purchasing my first flat. Gavie sought out so many flats that were suitable for us and always listened to feedback - he is the estate agent to go to!
Billy helped us through all of the paperwork and made it so much less stressful, I thoroughly recommend them both.
Elena Β· 26 March 2023
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5/5
GoogleGemma Lloyd-Buckingham was the one helping me find my first flat. She is incredibly dedicated, comprehensive, and took the time to answer all my questions.
Charles Β· 29 July 2019
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5/5
GoogleAmelia was very helpful and professional, always responsive and very patient! Highly recommend
Yu Β· 12 March 2022
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5/5
GoogleI received excellent service from Samia at Foxtons, I really appreciated her efforts and the Foxtons team in searching and consulting me to find the best flat to let. I'm really grateful my first time renting a property was handled by a well organised and freindly team and agent.
Youssef Β· 25 May 2023
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5/5
GoogleGavie Raj was exceptionally helpful and responsive; would highly recommend when looking to buy / sell your property
Jonathan Β· 4 January 2021
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5/5
GoogleWe had the pleasure of working with Oliver Mint with the sale of our flat, he was incredibly helpful throughout and nothing was too much trouble. He was very professional and always got back to my many emails and calls ASAP, putting the previous estate agents that we had worked with to shame. Weβd thoroughly recommend working with foxtons, and Oliver in particular, to anyone.
Lori Β· 11 February 2021
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5/5
GoogleHave been very impressed with the service we've received from Joseph at this branch of foxtons; not only has he been willing to accommodate us by working outside his working hours (often in the evening), but he has also been highly knowledgeable about the properties he's shown us and has always been contactable when we've had questions
Fin Β· 15 June 2022
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5/5
GoogleFantastic estate agents to work with as a buyer. Oliver gave a great tour of the properties, including one he suggested which I hadnβt spotted myself but actually ended up buying. Oliver and Billy always responded quickly to my messages and were very helpful and professional. Highly recommend π β¦
Lydia Β· 9 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.