Foxtons London reviews

★★★★★ 5/5

Google

Searching for a flat with Savannah was super great. She was professional and friendly, while helping me decide on which area was best for me. I will definitely be coming back for her help in the future!

L · 25 October 2023

★★★★★ 1/5

Google

Absolutely terrible service from start to finish. None have any urgency or any idea what they are meant to be doing. Hard to tell if anyone is competent at this branch.

Taylor · 26 November 2025

★★★★★ 5/5

Google

I couldn't have someone better to help me search for a flat. Marcin is always kind and is always ready to answer my calls and ask my doubts

Andrea · 25 October 2020

★★★★★ 5/5

Google

I had a great experience with Marcin Zygala. Marcin is a very helpful and motivated agent who understood exactly what I was looking for. Highly recommended.

Amir · 25 October 2020

★★★★★ 5/5

Google

Great overall experience! Very friendly and efficient in their work. Marcin was amazing in securing us a brilliant place to live, I couldn’t recommend anyone more.

Simon · 25 October 2020

★★★★★ 5/5

Google

Marcin is one of the few real estate agents that I felt like I could trust and who seemed to actually care. I wholeheartedly recommend him!

Benjamin · 25 October 2020

★★★★★ 5/5

Google

Marcin was a huge help in assisting my sister and I in finding our new home. We are very happy with his service and excited to move in to our dream home. Marcin was very professional, easy to contact and was able to finalise all the details swiftly. Cannot recommend him enough!PositiveResponsiveness, Professionalism

Tyra · 25 October 2021

★★★★★ 1/5

Google

Illegal practices - AVOID! Me and my friend were looking for a property to rent via foxtons. Our case was supported by Savannah Talbott and Taj, the branch manager. We showed keen interest on one property and wanted to potentially apply for a tenancy. My friend changed his mind for personal reasons the next day after paying a "holding fee". Foxtons made us pay a "holding fee" that they claimed is a deposit despite us having not signed any legally binding papers, INCLUDING a tenancy agreement, NOR an "application for a tenancy" form. Yet on phone calls and text message, they claim that we have in fact signed a tenancy agreement (which neither of us remember signing), and kept referring to "clause 19" of said tenancy agreement. When I asked foxtons to send me the clause they were referring to, they ignored me for a week (while before hand, they were responding to my texts hourly). We were told to have to either: 1. pay 6 months up front of our rent (16,254 pounds) to a property we were not moving into, find a replacement tenant, for them to pay 6 months up front to foxtons, then wait for foxtons to return our rent or 2. Pay a service fee to foxtons of 11% + VAT(13.2% inc VAT) of the total of our rent for 2 years, as a "consequence of early termination", which would amount to 8582,11 pounds. It was only till I sent an email pointing out their illegal practices did we receive our "holding fee" back. The email of course, never received a written reply.

Jiatong · 25 October 2023

★★★★★ 1/5

Google

Bad Practice **AVOID** In a market that is already extremely competitive and difficult for prospective tenants, Foxtons aims to capitalise by disadvantaging potential tenants and landlords. They have now gained themselves a reputation for lying to tenants about contract lengths and terms of agreements, suggesting that most tenants sign contracts, with no break clause for between ‘three to five years’ and that ‘break clauses aren’t the done thing now’. This deceitful behaviour and outright lying is done to ensure they can charge landlords the maximum amount of commission. When asked to provide evidence that they had contacted the landlord regarding a break clause, they were unable to provide any. They are so well known for this now that when you describe what you have been offered to other agency’s they’ll ask ‘was it Foxtons’. Thankfully there are other agencies in the area that will help you out and keep you well informed so look elsewhere!

Chris · 25 October 2023

★★★★★ 5/5

Google

Working with Kiya was a pleasure throughout our property search. I highly recommend Kiya to anyone in need of a dedicated and knowledgeable estate agent.

Clare · 26 February 2024

★★★★★ 5/5

Google

Marcin was excellent. Really friendly and effective in returning calls, organising a viewing and following through on my rental offer. Would recommend Foxtons.

Carys · 25 October 2020

★★★★★ 5/5

Google

Jack Paterson was brilliant in our search for a two-bedroom flat. He was exceptionally responsive without being pushy, and when showing us round flats, he was polite, informative and helpful. Jack was much better at his job than several 'more experienced' estate agents we had with other companies. Thank you!

Chris · 25 October 2021

★★★★★ 5/5

Google

Kiya is the most professional agent I have ever seen. She carefully selects the properties base on your interest and doesn't waste your time. She is the best. Thanks Kiya

Afsaneh · 25 October 2023

★★★★★ 5/5

Google

I recently just went with Marcin to view some properties , and he was a breath of fresh air compared to other estate agents He understood the exact requirements of my search and only showed me properties that fit that criteria He was also very helpful in answering any questions I had and keeping my expectations realistic I would highly recommend him to others looking to rent or buy properties

Maheen · 25 October 2020

★★★★★ 5/5

Google

Marcin is a true delight to work with! Very professional and hardworking, it was a pleasure to meet such a dedicated agent

Iva · 25 October 2020

★★★★★ 5/5

Google

I had a great experience with foxtons, specifically Kiya. She showed me around multiple flats, kept in contact and sent me other ones according to my preference and was willing to negotiate for me.

Sara · 27 May 2024

★★★★★ 5/5

Google

Savannah is an absolutely lovely estate agent. Went above and beyond and showed me multiple properties well into the evening multiple times. Breath of fresh air.

Mark · 25 October 2023

★★★★★ 5/5

Google

Marcin is an incredible agent. So happy, helpful and positive. He will definitely find you your dream place.

Denira · 25 October 2020

★★★★★ 5/5

Google

Had a great experience working with Marcin Zygala who showed us 3 outstanding houses in the area. He was extremely responsive and within a day showed us amazing places. Marcin was highly professional and was honestly one of the best agents i have worked with in London.PositiveResponsiveness, Quality, Professionalism, Value

Arjun · 25 October 2020

★★★★★ 5/5

Google

The whole process of renting was made so easy. Marcin Zygala was very helpful & made the whole process as seamless as possible. He understood the need to move quickly & it was so professionally handled. We could not have been more pleased.PositiveResponsiveness, Professionalism, Value

Julie · 25 October 2021

★★★★★ 1/5

Google

Terrible, avoid at all cost! You will have excessive amounts of viewings at the last months of your tenancy with frequency interruption from agency. One of the agent broke into the property without permission and I found out. The worst …

J · 16 April 2025

★★★★★ 5/5

Google

We worked with Leon here at Foxtons and he was superb. Well informed, enthusiastic and brought some well needed exciting to the monotony of apartment hunting. He was very communicative and candid in his approach which is somewhat refreshing in a world of fast talkers. Highly recommend for the upmost in professionalism and comfortability.

Prat · 26 October 2017

★★★★★ 5/5

Google

Fantastic service from Victoria, friendly, helpful, and understanding. Highly recommended.

Ryan · 16 February 2026

★★★★★ 5/5

Google

Savannah was very kind professional and have shown me great options for rent! Definitely recommend Savannah Talbott as an agent!

Samuel · 28 December 2023