Foxtons London reviews

★★★★★ 1/5

Google

We're being repeatedly harassed by Foxtons to give 'feedback' on a few properties we've seen recently. We expressed our feelings on the day of the viewing and said to the women who showed us around that we were in no position to make any brash decisions. I explained that we would be in touch IF we wanted to take things further. We have not been left alone since, even though I have made it very clear that we do not wish to be contacted any more. I've had to block the number I'm getting so many calls from them. It's utterly disrespectful behavior and has shown us how little they care about anything but their commission. Avoiding Foxtons at all costs from here forward.

Madeleine · 14 June 2020

★★★★★ 1/5

Google

I have rented my property with Foxtons and had the worst experience in 20+ years of being a landlord. They did very few initial checks on the tenant and the support team let me down not once but twice when he stopped paying rent and I needed their help. They turned a bad experience into a nightmare with zero contact, zero support and zero culpability. I would not advise anyone to use them.

Jayne · 14 June 2021

★★★★★ 5/5

Google

Review for Charles Okwuosa who is part of Foxtons Concierge Service. Charles was professional, responsive and helpful in sourcing help and services for various jobs we needed for our new flat. He follows up and follows through. A true service oriented professional.

Douglas · 16 April 2023

★★★★★ 5/5

Google

Bought our first property in London via Foxtons. Special thanks to Zach Teunissen-High and Ahmed Ali. Although they worked on the sellers behalf, they have been very helpful and were instrumental getting it over the finish line. Thanks!

Iwan · 14 June 2023

★★★★★ 1/5

Google

I vacated apartment rented via Foxtons on 20th Aug (post code CR0 2AS). I was supposed to get my deposit back in 10 days , its been 55+ days now ..still waiting for my deposit. The property manager Ms. Em doesn't even care about communication with customer , absolutely 0 customer service ..

CPQK · 14 June 2023

★★★★★ 1/5

Google

Really poor from Foxtons, was spoken to disgracefully by an agent, telling me the property needs a 2 year lease and then hounded at by the agent. Avoid these rouge agents!

AA · 29 July 2024

★★★★★ 1/5

Google

I was employed by Foxtons for a while. I was involved a car accident that was not my fault (a van rear ended my car while I was stopped at the traffic light). Foxtons fleet department charged me £600 for that and I still haven't been refunded even though they said they would. It's been over 2 years since I left the company. And they confirmed it was not my fault Avoid this company at all costs

Monica · 17 October 2023

★★★★★ 1/5

Google

Landlords beware. As a tenant I find the property management appalling. Foxtons are great at collecting rent but do not respond to maintenance issues. They also send out initial contractors to quote on repair work, which is then subcontracted out. The sub contractor always arrives unbriefed and the work is never checked by either the original contractor or the property manager. I have outstanding maintenance issues since January and have not received any returned phone calls or response to emails since we received a new property ‘manager’ in June this year. Unfortunately foxtons approach of reactive maintenance instead of proactive means all these repair jobs will cost the landlord more than if they are fixed when first raised

Kate · 14 June 2023

★★★★★ 1/5

Google

Really what a joke. I would have been honored to work for one of London's most reputable estate agents, but they just turned out to be timewasters. First application, had a brief phone interview , passed it and made an appointment for a longer and more detailed one, but the call never arrived ! Second application, I had a specific request for a suitable time to call me, I said any day after 3 pm as I will be at work until then but also this call never came. Let me give you a friendly advice, when you find your ideal candidate , have the good manners to inform those waiting for this famous phone interview !

Claudia · 14 June 2023

★★★★★ 5/5

Google

Great customer experience! I worked with Muna who promptly got in touch, found me a flat that perfectly fit my criteria, offered great advice for settling in London, and was a supremely helpful point of contact when the apartment managers were unresponsive.

Yung · 14 June 2022

★★★★★ 5/5

Google

Great Service and really appreciate service from Foxton and especially Samantha and Joe. Great job 👏 …

GURU · 16 April 2024

★★★★★ 5/5

Google

Roberto was great and sold two of my flats, he was easy to deal with and didn't bother calling me unless he actually had something to say. I would recommend him.

Simon · 16 April 2023

★★★★★ 1/5

Google

Truly the worst agents in London. A naked and aggressive sales culture, with ill informed, poorly trained staff and a chaotic lack of responsibility on all fronts. Stay away.

Jason · 16 April 2024

★★★★★ 4/5

Google

It was good experience with Foxton. We started the search and viewing through Amalinei. She provided multiple options and arranged for viewings. Amalinei was co-operative through our the process and we got best deal.

Akhil · 14 June 2022

★★★★★ 1/5

Google

Worse experience ever! Will never rent from foxtons again or give them a property! Been having problems with hot water! They ignore my calls and emails completely even though property is fully managed! Someone’s property can get totally ruined since Foxtons take their money and then completely ignore tenants after

Dena · 14 June 2022

★★★★★ 5/5

Google

Charles Okwuosa is a great guy. He is genuinely helpful and has a can do attitude. He is best Concierge in the business!

Jay · 16 April 2023

★★★★★ 5/5

Google

Sushmita has been hands on throughout the process of my tenancy swap and replied to emails swiftly always. Thanks for your help Sushmita

Caitlin · 16 April 2023

★★★★★ 5/5

Google

I had a wonderful flat find with Samantha Onorato. This has been an incredibly difficult time to find flats, but because of Foxtons’s open system, the available flats across different areas were all shown to me in one evening’s viewing. Having seen enough flats in this season with different agencies it was easy to make my decision with Foxtons. The service Samantha provided was great. I’m very satisfied with Foxtons.

Zhaoyi · 16 April 2023

★★★★★ 1/5

Google

Do not use Foxtons for anything. This company is highly unprofessional, and their motto, "We get it done" is the complete OPPOSITE of the reality of using Foxtons. I have never experienced a group of people who care so little about their clients, and I think this company needs to revisit their values.

Olivia · 16 April 2024

★★★★★ 1/5

Google

Do Not Rent they will leave you Homeless I have a very bad experience just now with them I rented a property in mid May of 2020 on the pandemic and I was very happy after paying and referencing we signed the contract on the 20th of May. The start of tenancy started on 15th of June, but on the 12 of June the manager called and said there was a leak at the property and we couldn’t move in straight away we had to wait a couple of days. On Monday since no one called or emailed I called and found out that they don’t have any answers. Every day since I’ve called and they didn’t pick up, couldn’t help and eventually after 5 days mr. Liam spoke to us and said someone will call, no supprise when no one called at the end of business day on Friday we called again and property management and they said we should stop calling because someone will call us. Of course nobody called and we ended up waiting until Monday , that when it happened: we called Property Management and spoke to Them and he said that our contract it’s cancelled and there’s nothing we can do about it and that it was cancelled last week, of course even without emailing us or anything and that the refund was on it’s way. I called The agent and spoke to her she was very evasive and when I asked about proof of the cancellation of contract and everything she said yes but never actually sent me anything. We are currently homeless and trying to find a place to live. Please let my experience help others not go through the same experience.

Bratu · 14 June 2021

★★★★★ 5/5

Google

We purchased a property in March in Isleworth and though Foxtons were not my agents as the buyer, the whole team treated me with such respect and professionalism. Saijal set the tone from the top, and ably supported by Pam, Ed and their whole support team. They helped manage the chain (including my own sale), co-ordinating between the various agents and solicitors, and they duly kept me informed at all stages of the process. It was never too late for them to take my calls, and going this extra mile gave me such confidence. More than this, they were always courteous and respectful over phone and email, and they always accommodated me when I asked to visit the property with family and builders. I would highly recommend anyone using them in future - don't be too tempted by other agents with lower commissions, you get great value from Foxtons and they make a house purchase/sale almost an enjoyable experience!PositiveResponsiveness, Professionalism

Asif · 14 June 2021

★★★★★ 1/5

Google

I bought a flat through these guys, in June, tenant in-situ, it’s almost September, I don’t even know the name of the tenant, let alone receive the rent that I’m owed.

Bungalow · 14 June 2023

★★★★★ 5/5

Google

Fantastic experience with Mr.Harry Molyneux/Foxtons - supportive with solicitors selection/management, great on price negotiation, efficient on property viewing/selection. The overall Foxtons are great - each member brings its added value. Great with follow-ups. It is our second experience with Foxtons - the best on the market :-) Regards Alexei

Alexei · 16 April 2024

★★★★★ 5/5

Google

We've had a great experience with Imtiyaz! We managed to see the property twice in few days and place an offer that got accepted. He was really quick at responding and helped us professionally in this difficult period of market madness. Cannot recommend highly enough

Matteo · 16 April 2024