Foxtons London reviews

★★★★★ 1/5

Google

BOARDER LINE CRIMINAL COMPANY! I highly advise people do not use Foxtons!! They have made renting very very difficult for us and I couldn't be more happy to now be with a different estate agents who made the whole moving process so much easier. Jan Taylor was an awful property manager who rarely got our issues sorted and set out to have an argument with us, regularly shouting down the phone at as when we had issues and she hadn’t done her job. When our tenancy came to an end through a no fault eviction in which Foxtons hid from us that the the landlord was in legal disputes whilst allowing us to renew the tenancy for what we thought was a further 2 years, we were then told a month later we must vacate the property due to their licensing issues. Foxtons tried to “assist” with finding us a new property and put us in contact with Ben. He was nothing short of harassing, having told him we did not want to rent with Foxtons due to our bad experiences he insisted on trying to find us properties. The properties he did send were well over our budget and nothing like what we wanted. I told him many times that we did not want to be with Foxtons and had already found a property but yet continued to message me, this resulted in me having to block him. I could continue for a lot longer about how awful Foxtons are but this is already long enough. I repeat do not use Foxtons!!

A · 26 March 2026

★★★★★ 5/5

Google

We had an excellent experience renting with Foxtons! The entire process was smooth and professional, thanks to the incredible support from our agent. He was patient, communicative, and always willing to go the extra mile to ensure everything went perfectly for us. Our agent worked hard to secure a fair rental agreement, including a 3-year extension with flexible terms that suited our needs. He also made sure to clarify all the details and addressed any questions we had promptly. The entire process, from negotiation to signing the contract, was seamless and stress-free.

Ruizhe · 7 November 2025

★★★★★ 1/5

Google

Worst Agent I’ve seen!!!!!!Totally a scam. Rent a flat which is terrible. When I moved in, it’s dirty and there full of Landlord’s personal item like towels and bedsheet and socks. For the first whole month, there is no hot water at all. The boiler has been leaking for 6 months. The dishwasher has been broken for 3 months. The property manger Rebecca Booton was ignoring all issues and never able to be reached. Advice: if you’d like to live a happy life, never rent any property from here.

Miao · 16 April 2024

★★★★★ 1/5

Google

Today (12/12/25) at around 09:30 on the M4, one of your drivers driving a Mini, registration LS73 GXC, was continuously using his mobile phone while driving and hogging the middle lane. Once he finished using his phone, his driving became even more concerning. Despite the speed being reduced to 40 mph, he began driving aggressively, flashing other drivers to move faster, and also attempted to undertake other vehicles. His behaviour was reckless and extremely dangerous. Given that this vehicle is displaying full company branding, this reflects very poorly on your business. If you employ drivers like this, it may be worth reconsidering allowing them to operate company-branded vehicles, as it presents a serious risk to public safety and your company’s reputation. I truly wish I had dash cam footage, as I would have reported this incident directly to the police. I hope this matter is taken seriously.

Google · 16 December 2025

★★★★★ 1/5

Google

Foxtons doesn’t respond to email phone call not even head office!!! Pay rent and not living into the flat…😡😡 …

Christel · 9 April 2026

★★★★★ 1/5

Google

Garbage real estate agency. They show all kindness until the contract is signed, but after the contract is signed, they stop working at all. At least Koreans, don't work with this company. If any problems arise in the house I live in, they are not handled properly. They only respond via email based on what is advantageous in the contract, and they never deal with complaints with sincerity. It's a dirty company that only collects trash. Better go somewhere else.

만수씨 · 26 February 2024

★★★★★ 1/5

Google

We moved out from the property by end of July and accepted the requested deduction from our deposit even we think that it is unfair. However, after 2+ month we still couldn't get remaining deposit back. Process is extremely slow Lastly, 4 weeks ago we have been told that we would receive deposit in 5-7 days but still could't get it.

Zehra · 16 April 2024

★★★★★ 1/5

Google

Garbage real estate agency. They show all kindness until the contract is signed, but after the contract is signed, they stop working at all. At least Koreans, don't work with this company. If any problems arise in the house I live in, they are not handled properly. They only respond via email based on what is advantageous in the contract, and they never deal with complaints with sincerity. It's a dirty company that only collects trash. Better go somewhere else.

권만수 · 14 February 2024

★★★★★ 5/5

Google

I worked with Charles Okwuosa as part of the concierge service. I have to say, it was an excellent experience, Charles was on the ball from the get go. He was always available for calls, he did all the research work for me to find the right contractor for the clean up. He took the work very personally and was extremely compassionate about the situation. You are a legend Charles!!

Nauman · 16 April 2023

★★★★★ 5/5

Google

We had a fantastic experience working with Foxton while in the process of purchasing our house. They are very professional, friendly and knowledgeable. Archie was excellent. He knows the area very well and was professional at all times. From start to finish, he is always available and always communicated very promptly with all relevant information. Would definitely recommed to anyone who's looking to buy a property.

Tao · 14 June 2023

★★★★★ 1/5

Google

I would say this is the worst agent I’ve ever dealt with. They never take responsibility for anything, and they consistently ignore my calls, no matter how urgent the matter is. It’s incredibly frustrating to deal with such unprofessional behaviour.

Olivia · 6 June 2025

★★★★★ 5/5

Google

We had a fantastic experience with Foxtons and BidX1 Lewis Austin and Paul Ferris were fantastic from start to finish. They stopped at nothing to help us get over the line. Were helpful, responsive, even on their day off. They are a real credit to Foxtons. We are very grateful indeed

Charles · 16 April 2024

★★★★★ 1/5

Google

Foxtons is very helpful when you want to rent from them (=give them money), but it pretty much stops there. Property management depends completely on the person who manages your property. During a 7-year tenancy, we had 5-6 different property managers, 2 of them good, rest of them an absolute mess. The good ones actually responded to emails/calls, and got things fixed. The bad ones did not know how to communicate at all, left us hanging for a week with a massive leak from out kitchen ceiling that affected our electrics and made the lamp flicker like crazy. No response, no help, just a dark kitchen with a bucket on the floor. So it really depends if you are lucky enough to get a property manager who cares at all. The fact that we had a different person almost every year says something about Foxtons as a company, if their staff turnover is so big. And now, when we wanted to leave the flat... what a nightmare!! We sent a written termination of tenancy to Foxtons, and nothing happened for about 4 weeks. Then suddenly, our phones started ringing constantly. They wanted to book about 5 visits/week to our flat, either for market value estimation, photography, general check, viewings for different people etc. This would have probably been fine last year (although annoying), but now, during coronavirus times I found this completely unacceptable. I understand that these need to be done, but there are ways to make it safe for everyone. There was not the slightest try from Foxtons to arrange as little visits as possible (e.g. do photography and other stuff on the same visit). They also kept calling us with less than 10h notice that they wanted to bring someone to view the flat. When I raised this issue via email, that I do not think it's right to bring strangers into our home multiple times a week every week until we leave during a global pandemic, and asking if they could for example arrange one viewing day/week and bring the people in stages, they called my husband to ask "what exactly is the problem here". They basically ignored me completely, did not respond and called my husband to try to sort the matter out. We were also sent multiple emails with wrong information, for example wrong dates and times for Check-out reports. When we emailed back to ask is this wrong, we never got a response. And then there's issues with deposit, of course. MyFoxtons portal asks for the tenant to wait and that the deposit will usually be returned about 10 days after the vacate date. We waited, and then emailed about 2 weeks later when there was no communication. We received an email apologising for the delay (blaming coronavirus lock down of course, even though they can easily work from home during a lock down), saying that we should get an update by then of the week (it was Wednesday). Another 2 weeks passed, and no information. I sent another email, another week passed and no response. I sent another email, and then finally, 6 weeks after the vacate date we received information stating that there will be deductions on our deposit (also wrongly held for a clean we are not obligated to pay, as we were not provided a clean when moving in). We disputed it, and had to wait for 12 days again before we got a response, that actually did not respond to any of our complaints, just said that the comments have been passed to the landlord, which I already knew. The non-disputed part of the deposit has now been returned, 2 MONTHS LATER, but no news at all for the disputed part that is still held by Foxtons. I think this is all absolutely disgusting, they are very keen on getting you in their flats and taking your money, but when it comes to helping the tenant or respecting their rights when they want to leave, the customer service is non-existent. We were their tenants for 7 years (not sure why) always paid our rent on time and never cause any kind of trouble, and get treated like this. Avoid their flashy lights they put up when you're looking for a home, it only goes downhill from there.

Marika · 14 June 2021

★★★★★ 5/5

Google

Do not be fooled by the corporate image. The Foxtons team were awesome. I’ll try not to make the experience sound too good, however, my house was on the market for approximately two years with three local agents at price ranges from offers above £999,999 to £1200000.. Foxtons’ approach was clear and simple. We had an open day resulting in 10 viewings & 3 offers and together Saijal (the manager) and I chose what was the best buyer for me. Edward, the sales negotiator, gave me regular updates and helped in accommodating requests from the buyer which we adhered to. From start to finish I felt I was in safe hands which was not the case with other agents. I would recommend Saijal, Edward and Foxtons to anyone who want a professional service. Highly recommended.

XAVIER · 14 June 2021

★★★★★ 5/5

Google

Thanks to Mohammed and Connor, we secured our next home in a very short space of time. they were both friendly, professional and very quick to turn around queries. We would definitely recommend Foxtons especially Mohammed and Connor if you are looking to purchase a propoerty.

Mohamed · 16 April 2024

★★★★★ 1/5

Google

There is almost no communication with property manager who is always either in the meeting or out of office and even if she replies back every now and then, the property manager does not know what is happening in the flat and is unable to answer questions. Managers don’t answer as well. Horrible experience.

Emilia · 14 June 2023

★★★★★ 1/5

Google

Potential Landlords please be warned, stay well away from this company. We have been dealing with their completely inept lettings department for the past 15 months and have encountered no end of problems. They fail to communicate on every level. Apparently our tenants are moving out in December (we got told this by the tenant directly) no one from Foxtons has bothered to let us know. Been trying to contact our property manager for well over a week with emails and calls. Cannot get one returned call or email. Rent for this month is unpaid due to Foxtons not having emailed the tenants the payment link (tenant more than happy to pay the rent directly to us, thankfully). Just tried calling Head office to speak to an make a complaint to a James Stephenson and got told he won't come to the phone and put anything in writing. Stay well clear of this company, there are some actual letting agents out there that do provide a service. Choose one of them.

Graham · 14 June 2022

★★★★★ 5/5

Google

Natalie Simpkins-Robert was professional, personable, authentic, punctual, very timely in responding to my queries and pro-active in only finding me properties that fit what I was looking for. I didn't feel like she was pushy either which was good.

Blue · 16 April 2024

★★★★★ 5/5

Google

Recently bought a property through foxtons and they were great. George was super helpful, definitely went out of his way, such good communication (used WhatsApp as I'm awful with emails) and was really friendly too!

Sophie · 16 April 2024

★★★★★ 1/5

Google

Worst Company, Never rent with these Awful people, they are very nice in the begining , but once they get their money, no one cares about any problems or concerns, they stop answering your calls, and passes blame on some other department, I will Never be renting with them again! ( also, Charged me for Professional cleaning when I recieved the Flat domestically cleaned)

Tp2356 · 14 June 2023

★★★★★ 1/5

Google

My experience with Foxtons as a first time buyer has been absolutely horrible. After a lot of searching around we finally reserved a property in hounslow by the builder bath road homes Ltd, the agents name was Siyana. After reservation, we went on to complete all formalities. Applied for help to buy and also had it approved. We were now in process of applying for the mortgage. And it was then that I get a call from Foxtons that the reservation is being pulled back saying the seller found another person who has offer a higher sum. And this call comes from the manager of Siyana. I didn’t even receive a single call from Siyana. And the funny part is that this property is still on the market. We were put through the whole process of buying this property and then told we can’t have it. As a first time buyer, this is soo discouraging. Never go to Foxtons if you’re a first time buyer especially. You won’t be looked after.

M · 14 June 2021

★★★★★ 1/5

Google

Do not give your keys to them if you are a landlord. The property manager, at Baltimore Wharf, where my apartment is, informed Foxtons of a leak in the ceiling on January 5th. It took them 4 months to get it fixed, even though the "Full Management" service states that they have access to 24hr contractors. During the 4 month delay a small leak became a flood and caused £10,000 worth of damage. They refuse to acknowledge any responsibility and treat me like dirt after 10 years of charging me above average fees. I have now given up dealing with their uncaring staff and am taking legal action, and looking for a more professional letting agency.

Colin · 14 June 2021

★★★★★ 1/5

Google

I had an awful experience with Foxtons. I rented a property with them for nearly 5 years, after being informed that I needed to pay £600 per month by my landlord or else move out. I agreed to move out and the process of the return of my deposit was terrible. I was presented with deductions of nearly £450, which I didn't agree with. I presented my evidence on MY FOXTONS but their system would not process when I disagreed with the deductions. However, to my surprise their system miraculously processed when I agreed to a deduction for extra day rent. I have emailed, called but nobody came back to me. Finally, when I threatened to make a formal complain, someone replied to me requesting I request my deposit via MY DEPOSITS. They refused to process the refund of the part of my deposit, that wasn't in dispute and I had to provide all the evidence to initiate a dispute. Worse, 2 months down the line I still haven't received a penny. Avoid this company ripping off tenants!

Andre · 16 April 2024

★★★★★ 5/5

Google

I have known about FOXTON’S in London and what they offer before I got engaged with them. I trusted them. I had dealings with different staff - Dan, Luke, Hayden and Carlos and I have nothing negative to say about any of them but praises for their support and professionalism. Lately Charles Okwuosa came into the picture (concierge services) and he was superb, efficient and promptly delivered all I needed. Overall I’ll do business with them again when the need arises.

AYO · 16 April 2024