5/5
TrustpilotArchie Sladen- good job!
Archie Sladen of Foxtons has helped our daughter during the purchase of her first flat. He was professional, truly transparent and helpful in the entire process. Thank you Archie!
Trusted Agent profile · London
Foxtons London reviews
★★★★★
2,023 reviews across 2 platforms
9 The Grove, London, E15 1EL
Part of Foxtons, see every office.
Foxtons's office in London, at 9 The Grove, is rated 4.1 out of 5 across 2,023 reviews on two platforms, including 448 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSinead Legg was professional
Sinead Legg was professional, proactive and polite throughout.
5/5
GoogleEliza from the Stratford branch of Foxton has gone over and above from the moment we met. She is always reassuring and as helpful as possible. Not only has she made this extremely stressful process rather pleasant and relaxed but she even made time to arrange viewings and speak to me during her time off. I can’t recommend her highly enough, she has been a joy to deal with.
5/5
TrustpilotBuy to let purchase completed with…
Buy to let purchase completed with Foxtons, Dan was great with progressing the matter and was always without bias when communicating issues discovered in the survey with the sellers.
5/5
TrustpilotJeffrey Sabwisa (New Homes)
Looking for a home to buy is one of the most stressful experiences ever and Jeffrey Sabwisa (New Homes) did everything he could to make it as easy for me as possible. He was always available to answer my questions and also very proactive, calling me whenever he had updates and actively searching for properties that meet my criteria. One of the best estate agents I have ever worked with!
5/5
TrustpilotTamara was beyond amazing
Tamara was beyond amazing. Very helpful and patient with all my queries
1/5
TrustpilotLeft without hot water for months and…
Left without hot water for months and receiving no information from property manager about when the repair will be made. I have reached out on multiple occasions to ask for updates and I receive no information.
Agent replied · 10 June 2024
Dear Kyle,We've reached out to you on Trustpilot for more information.Kind regardsNick
5/5
TrustpilotFoxton-Renting
Simrat was very helpful & reachable through out the process. She took us nicely through the process and for follow up.
1/5
TrustpilotI wouldn’t suggest any body to sign up…
I wouldn’t suggest any body to sign up with Foxtons because you’re going to regret it.They are the worst estate agents ever, actually calling them estate agents is a compliment I would called the a gang of thieves that will find excuses and more excuses to deduct a questionable amount of money from your deposit because that’s what thieves do.
5/5
TrustpilotShanice Evans is an efficient worker
Shanice Evans is an efficient worker. Always quick to update/resolve issues !
5/5
TrustpilotAshleigh was super helpful throughout…
Ashleigh was super helpful throughout the process and quick to respond to questions.
1/5
TrustpilotFelt Cheated
Very condescending staff who treat the customer as stupid. All communications are for Foxtons benefit and in the end you feel cheated. Avoid their services and look elsewhere.
Agent replied · 10 June 2024
Hi Paul O'Donnell, We are sorry to hear you feel this way. If there is an issue outstanding, please could you contact us on Social@foxtons.co.uk with your details so we can take a look into this for you? Thank you, Sophie.
5/5
TrustpilotIsaac Monteiro
Isaac was professional and helpful. Thank you.
5/5
GoogleThank you very much for the quick apartment search and the pleasant attitude of the staff. Special thanks to Maruf
5/5
GoogleMaruf was very helpful for helping me find my perfect home, he had excellent customer service and was very polite
1/5
GoogleNot much help from this agency, I was in a process of renting a property and the lady that worked there told me that the offer was accepted after sending all our documents and that the property was ‘mine’ however 3 days after, after chasing them every day for updates . She then told me that someone else got the house with out any explanation. Waste of time
5/5
TrustpilotJessica absolutely amazing!!!
Hi, firstly I would like to say well done to Jessica, such a professional employee, very well spoken and very patient, her demeanour was outstanding and you are lucky to have her, such a asset to your company. Thankyou for your call today Jessica. Keep that positive energy and them happy smiles coming :)
1/5
TrustpilotSpam, spam, spam
Asked to be taken off their call list. Foxtons have called me twice since then. If you give them your contact details, this company will spam you until the end of time.
Agent replied · 10 June 2024
Hi Ben, we are very sorry to hear about your experience, this is certainly not what we want to hear from our customers. I will make sure your details are removed.
5/5
GoogleExcellent work by foxtons in securing a property when the market was impossible as well as performing above and beyond what was expected. Special thanks to Shamila who was amazing.
5/5
TrustpilotShanice was really helpful and quick to…
Shanice was really helpful and quick to reply to our emails.
1/5
TrustpilotI put my house on with foxtons
I put my house on with foxtons on the 1st of September after they said they would have lots of people wanting to view my house but after 40 days they did not have one viewing it took 20 days to get a photographer to photograph my property and then they only took two photos of the outside to try to contact anyone was just as bad I will not be recommending foxtons to anyone
1/5
TrustpilotNo reply on deposit refund
I have been chasing Foxtons for my deposit back since I left in August. The landlord has been very supportive and has cleared everything however foxtons has not been replying me on when the the due money will be refunded. Very unprofessional behaviour
Agent replied · 10 June 2024
Dear Mr Arora,I have looked into this matter for you and can see that you approved for the entire deposit to be sent to the landlord. I presume that you have approved this in error, in light of your review, so I have passed this on to our lettings support manager who will contact you directly.Kind regardsNick
5/5
TrustpilotOn Friday i received the most efficient…
On Friday i received the most efficient service from Roi in resolving a long time issue i’ve had with my current tenants! He talked me through all of my options as a landlord, and explained everything I needed in detail. I have not had the best experience with Foxtons however Roi restored my faith in working with the company again. Would trust him to manage my future tenancies for sure! Excellent service from Roi Sulce!
1/5
TrustpilotThis agent Antonio faria works with…
This agent Antonio faria works with foxtons I had a an appointment on 28th april at 12:00 with him for a house and I already confirmed my call with him and he didn't even come when I got to the house to see it and in the email he didn't even say to confirm the appointment when already confirmed by phone call and antonio didn't even turn up .
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