Trusted Agent profile · London
★★★★★
417 reviews across 1 platform
239 Old Brompton Road, London, SW5 9HP
Part of Foxtons, see every office.
Foxtons's office in London, at 239 Old Brompton Road, is rated 4.5 out of 5 across 417 reviews on 1 platform, including 417 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe received a great service from Mr Jamal, who showed us various properties around the area and explained us properly what to look for. The best agent we met in London!
Thank you Luca Cesarano for your review. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
1/5
GoogleBe warned that Foxtons pushes hard for Google reviews right after you move into your flat, so their reviews are inflated with 5 star reviews of people who haven’t lived at their flat long enough to realize Foxtons is shortchanging them. Terrible at responding, always sent the wrong or incompetent tradespeoples, and tried to hold onto my deposit with a fraudulent check out report. The shower didn’t work properly for weeks on end and we received no compensation and Foxton’s suggestion was to not shower.
5/5
GoogleLibby (Elizabeth Tracey) was very helpful. I visited the branch on Wednesday. She was able to arrange 3 viewings the following day that match my criteria which is the fastest I’ve ever seen in my 1 month of searching (and previous experiences in London). She is very proactive and is great at communicating with and understanding customers. I highly recommend her to anyone who needs a property search. She will surely find what you’re looking for!
5/5
GoogleSuper star Jack Couldn't have been more helpful and informative! Stunning service end to end and keeping us informed all the way, really understood what we were looking for and delivered! The consistent communication was very helpful when doing the process with 1 of us overseas at the time and securing the house we wanted and communicating internally and with the landlord in a very swift manner. Have already recommended jack to friends looking for property's in the area and would like to pass on our thanks to him for all the help!
5/5
GoogleLibby has been absolutely fantastic in helping us find and secure a property that meets our needs. We cannot wait to move in. Thank you very much.
5/5
GoogleSalim Dharshi was our letting agent and he was fantastic. He understood what we were looking for very quickly and made sure not to waste any time with properties he knew wouldn't work. He was patient and gracious and helpful at every step and found us the perfect home. Thank you, Salim!
1/5
GoogleAbsolutely shameful service from lettings negotiators if you’re a landlord. Given the revolving door of personnel, every one of them seemingly less competent than the last, the service provision from the Earls Court office is appalling. Go elsewhere if you want negotiators to be responsive in anyway or look after your interests.
5/5
GoogleEdy Ruiz has been super helpful, really proactive, understanding deeply my needs and very kind. Highly recommended
Thank you for the review and recommendation! We are pleased that Edy has gone the extra mile to provide proactive and helpful service that is tailored to your needs.
5/5
GoogleJack did a great job and organised 5 viewings on very short notice. Thanks to him, we have been able to view our next flat, make an offer and signed the contract the same day.
Thank you alexandre huon for your review. We are pleased to hear your property search went well. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
5/5
GoogleSalim was extremely helpful and made my search for a property a really good experience, had it not been for him, I don’t think that I would have found a flat! I know that at times the process was challenging but he is very committed and an asset to his agency!
5/5
GoogleWe recently purchased our flat in Earl’s Court, and the experience wouldn’t have been the same without Isaac from Foxtons. From the very beginning, he was outstanding, proactive, positive, and fully invested in helping us secure the …
5/5
GoogleCharlie Irwin is absolutely brilliant to work with.He is very professional and attentive to our needs. Very passion and understanding, and able to answer any questions we had!
5/5
GoogleThe gentleman helping in foxtons was extremely well educated and professional & also in helping me find the right property for our family . Was always there to help with any queries etc Will be a great home for us and look forward to moving in. Thank you Salim Dharshi
5/5
GoogleThis review is for Guy Harben who was extremely helpful and 'on it' throughout the process. He went out of his was to get required extra viewings at very specific times - was always cheery and kept things moving along. Difficult to always sound upbeat so I was impressed. Got my keys today and it all ran smoothly - so thank you and highly recommended.
We are happy to hear that you have had such friendly and effective support from Guy, thank you for the review!
5/5
GoogleBrilliant service, hardworking, diligent and gets stuff done. Joe Darnell, Jack Burns and Fleur at Earls Court branch. Thank you. You delivered everything on time and as promised!
Thank you Ebru Smith for your review. Sophie, Foxtons Earls Court Estate Agents Get it done with London’s number 1!
3/5
GoogleMy experience with Foxtons was positive and negative for rent properties. The options they have are good. The agent I worked with, Hilde, was extremely helpful, open to communication and professional. However, during an offer process, another agent included themselves in the negotiation and was extremely rude and unprofessional. Hilde managed this matter very calmly and professionally. I do think that Foxtons lacks a bit of personalism with tenants. They favour the landlord.
1/5
GoogleStopped working with them after a rude interaction from Sophie. Before this, I was working with Elizabeth, who was very nice, quick to reply and informed about the properties she was showing.
Hi Mariana C, We are sorry to hear about your experience with Foxtons Earls Court Estate Agents. We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
1/5
GoogleTerrible agency that cares nothing for the renters they service. Complete disorganisation when they were trying to arrange viewings at our flat as we moved out, always pushing to come for viewings without the requisite 24 hour notice. In addition they seem to have no staff to deal with issues, we were incorrectly charged for additional rent we did not know, with this lingering for over 2 weeks before someone responded. Would not use Foxtons again if they were the last agency in London.
5/5
GoogleEdy is very professional and helpful and helped me and my friend finding a good property.
Thank you for the review, we are happy to hear that Edy was able to help.
5/5
GoogleThanks to Ayoube at Foxtons Earls Court for assisting us in finding the right apartment. Ayoube has been very professional throughout the whole process and always available. Very friendly and a very likeable person!
5/5
GoogleMr Jack Burns excellent.
5/5
GoogleThis review is for Edy Ruiz in Earl’s Court unit, she was very patient and at the same time she managed to work under pressure and find me a great flat to rent in London. She can understand your profile, your needs and she will not give up to help you find a place. She is amazing. Thank you very much.
We are happy to hear that you have received such dedicated and professional service from Edy. Thank you for the review, and best wishes in your new flat!
1/5
GoogleI cant say how terrible foxtons are.we have payed the deposite and one month rent for a flat.After dad nobody even cared to respond to our emails and phone call and basically all we have heard is it takes time for us to do reference checking which already the reference company have done it.Yesterday we finally talked with the manager and he said yes I don't know why its taking too long and we've asked for our money to be refunded and without any explanations he said ok we refund your money which they didn't. Seriously the tension this agency caused us is beyond words.I wish I could take this to higher levels but I don't have the time nor the energy.Never ever going close to this place.I hope we get our refund soon.
5/5
GoogleI was let down by a landlord who backed out of a rental agreement days before my 19 year old son and his friend were due to start their let. I had phoned so many estate agents before finding that flat that I was fully aware of how incredibly quickly the market was moving. Jorge at Foxtons was the only agent who worked tirelessly to find us a last minute replacement rental. He tried every avenue, he was honest and upfront and he managed to keep me calm in a hugely stressful situation. He gave fair and honest information about the different flats which was so helpful as I’m in the North of Scotland not London! By the end of the day we had an alternative flat organised… incredible! I can’t recommend him strongly enough.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's London office has 417 reviews across 1 platform: 417 on Google.
Foxtons London is rated 4.5 out of 5 across all 417 reviews, and 4.5 out of 5 on Google from 417 reviews.
Foxtons London, 239 Old Brompton Road, London, SW5 9HP.
