Foxtons reviews

★★★★★ 1/5

Google

I had chosen Foxtons because I had a bad experience with another agency when renting out a property. So I decided to go with Foxtons, a more "premium" company. Jesus was I wrong. Started out with lies about the contracts, deliberate misinformation and basically saying anything to close a deal. I opted for the managed service to take the work load off my hands. And they've found a way to give me more work and more stress because apparently competence and common sense just seem to operate within these walls. Never again!

Robert · 19 August 2026

★★★★★ 1/5

Google

The worst experience I've ever had with an agency. I've rented in various places, but the way the landlords treated us there was appalling. They were pure scammers and con artists. There was no communication with the agency. The only thing that matters is the signed contract. Don't agree to pick up the keys at their office. The apartment inspection report was delayed two weeks, and they tried to hide the moth-eaten carpet despite our notification. They charged us for the damage when we moved out. The apartment was returned to us in terrible condition, even though we were told it would be cleaned. The mattress had stains on the walls and the blinds were moldy, and we were charged for the removal even though we hadn't used the mattress. They even charged us for the removal because it was unusable. They presented false invoices, submitted after the dispute deadline. See the property before picking up the keys! Don't be fooled! I don't recommend this agency!

Bogdan · 22 July 2026

★★★★★ 5/5

Google

In a challenging market Matt and the team in Foxtons Tooting branch have been nothing but helpful & determined to secure a sale for my property. They offer fair feedback on price, but have also supported on ensuring the right buyer comes into place. Living in a building with a few complex legal elements, they have been on point for offering advice to ensure the sale process moves swiftly and how to navigate these challenges. Having worked with a handful of agents to try and secure a sale, Foxtons were the clear standout and ultimately secured one!

Sophie · 22 July 2026

★★★★★ 5/5

Google

In a very challenging property market where I’d had my flat for sale for many months a through other agents (with very few viewings) I decided to give Foxtons a go. Wish I’d done it sooner. Matthew Carruthers did a brilliant job at getting people through the door and we get an offer we accepted. If I hadn’t eventually gone with Foxtons I suspect my place would still be languishing on the market. Next time I’ll give them first crack of the whip. Whilst they were very proactive indeed at getting viewings and an offer for me, the standard of service between offer acceptance and completion remained very high. There were several significant issues along the way but Matthew Carruthers and his colleague Dahlia Radha did a great job at staying in close contact and smoothing everything through to completion.

Arthur · 22 June 2026

★★★★★ 5/5

Google

Had a fantastic experience with Foxtons Tooting branch for my recent purchase. Beth Staines was the agent who assisted with our search and Matthew Carruthers jointly assisted with the purchase. When we were getting to a point where we were losing faith with our search, Beth was an incredibly positive force and was determined to find us our perfect home. Beth was hugely knowledgable about the areas we were looking in and showed that she fully understood our property requirements, making us feel that she was totally aligned with our vision. Dealing with Beth was a breath of fresh air compared to other agents, she has a human first approach rather than looking to book in as many viewings as possible regardless of whether the property is a match. She really went the extra mile for us and we are incredibly lucky we found her at the right time. Matthew was a pleasure to deal with, with fantastic customer service. Always understanding our side of things and ensuring that the purchase was pushed along as swiftly as possible. Really great team - would highly recommend

Tom · 13 February 2026

★★★★★ 1/5

Google

My sister had a terrible experience with Daniel Scott at Foxtons today. He was dismissive and unprofessional throughout their call, this was their first call. When she tried to discuss terms, he refused to negotiate and told her “ she shouldn’t have put the offer down.” When she asked about bringing her own white goods and furniture, he threatened to withdraw her application and charge an extra £100, making her feel punished for asking questions. She was spoken to in a belittling way and left in tears, scared of losing the flat. As a family member hearing this left such a bad taste. Proper customer service training should be provided to staff who do customer facing roles. Clearly Daniel Scott needs a refresher, if he has had one already. No applicant should be treated like this. Because of this individual, I’ve lost all confidence in Foxtons.

Sophine · 8 August 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Matthew Carruthers throughout my property purchase. From the very beginning, he was incredibly diligent, responsive, and proactive, making what can often be a stressful process feel much smoother. Communication was excellent throughout, I was always kept informed of progress, and any questions or issues were dealt with quickly and professionally. His commitment to keeping everything moving and coordinating between all parties really made a difference. Thank you for all your hard work and support. I wouldn't hesitate to recommend your services to anyone looking to buy or sell a property.

Cecilia · 1 August 2026

★★★★★ 5/5

Google

Working with Ethan purchasing my first home has been a delight. From the beginning of the process he understood what I was looking for and showed me a flat I fell in love with and helped in making the decision easier by providing information and guidance. He was then very proactive in communicating with all the parties involved and made sure things kept moving even though from offer acceptance to completion the process took roughly 6 months, Ethan was always my first point of contact who explained jargon to me, liaised with my solicitors, the vendor, their solicitors and kept me in loop. There were hiccups along the way but he was very patient and professional and listened (sometimes to me complaining about delays entirely out of his control) without losing his cool and made sure I completed on my first home after all. I would definitely recommend Ethan Morgan as your agent!

Mohammad · 13 January 2026

★★★★★ 5/5

Google

Matthew Carruthers was excellent throughout our selling process. Polite, personable and kept in contact throughout. Highly recommended.

Tom · 8 August 2026

★★★★★ 1/5

Google

We had a horrible experience with a landlord who wouldn’t fix our broken boiler in the middle of winter and we were left without working heating for two months. Yes, two full months. And yes, against the professional advice of every person who came out to inspect the boiler. Our landlord then tried to swindle us out of our entire deposit after our lease ended, even though we kept the flat in great condition and paid for a professional cleaning service when we left. We won the entire thing back through the deposit scheme, but it took months, and we had saved all copies of emails and pictures of the flat from when we moved in. Our letting agent Kerry was useless throughout the entire thing, and actually told us at one point that we needed to sympathise with the landlord because new boilers are really expensive. Pretty laughable stuff when we were paying his mortgage while sitting in a 10 degree flat in January. The fact that this letting agency works with landlords like that is truly worrying, be very careful which flat you rent and be especially wary of any on Coverton Road.

Courtney · 13 November 2025

★★★★★ 1/5

Google

Useless is an understatement, I'd rather eat glass than rent another property with them. Property management has been abysmal, it's been 4 months without a resolution for any of the issues brought to their attention, and they only reply to emails if you pester them over the phone for weeks (and they still somehow fail to sort anything). London renting is always a challenge, but I would avoid Foxtons at all costs.

Kat · 13 December 2025

★★★★★ 5/5

Google

We have been looking for a new home to rent in Tooting for months, and Katie has been the most helpful, professional, and kind agent throughout this process. She emailed and called us whenever new properties became available, but never applied any pressure. She showed us all the houses again with no rush, demonstrating patience and understanding of the difficulties one faces when searching for a new place. Top service from her! Keep up the good work, and thanks again!

James · 27 July 2024

★★★★★ 5/5

Google

My partner & I had found a perfect property in Balham through the help of George Macfarlane. He quickly found the ideal property and within our budget for both of us. Due to personal reasons we had to pull out and not move in at the set move in date, however, George used his own personal time to help us find a suitable candidate to take over our lease which was incredibly kind of him. As both of us were no longer in the country, we could not have asked for better helping hand. We just want to thank George for his kindness and willingness to help out of work hours top help us get the property re-let back out to new tenants and we can't thank him enough for his help getting this sorted. Should you be looking for a new property in the SW London area he is your guy!

Oran · 11 August 2025

★★★★★ 1/5

Google

One of the most disorganised organisations I have ever interacted with. In the space of a tenancy just over a year I had repeated turnovers of property managers at the place I rented. Not once did the outgoing property manager communicate their departure or the new one announce their arrival, each time you’d find out after being met with an email bounceback or phone that rings through. Zero handover would be done, meaning a constant stream of different people managing our issues, not relating nuances of the situation and significantly prolonging the process of fixing issues.

Chumani · 15 August 2026

★★★★★ 5/5

Google

Ethan supported my partner and I in the sale of our property. We were collaborating for over a year with another agency and nothing was moving. Ethan was very supportive and managed to get us an offer after only one viewing! Anyway - Today is completion day and we could not be happier - we highly recommend him!

Federica · 13 January 2026

★★★★★ 5/5

Google

Steph at Foxtons was amazing. She helped suggest flats that suited my needs and budget, followed up with me in the months that followed to see how she could help me find that perfect flat and was kind and transparent through what can be a stressful process. Highly recommend working with her to find your dream place.

Bethany · 13 February 2026

★★★★★ 1/5

Google

Never use their contractors Recently qouted £128.00 for a fire alarm tat I fitted myself for 10 quid. Then was told that I would need a handyman to take my kitchen units apart to access a leak before the plumber could start. Got in a local firm and yes it can be accessible and Foxtons contractor failed to notice that aswell as the original leak, the washing machine had a separate one . I think I have saved myself hundreds there. Rip off and not even correct. Bearing in mind Foxtons take hundreds a month in fees you always find yourself having to do it all yourself. I was originally with Ludlow And Thompson who conveniently left out that they were being taken over by Foxtons. A firm they knew I had had issues with before.

B · 25 October 2024

★★★★★ 5/5

Google

I have recently started viewing properties as am now at the stage where I'm ready to buy. I had requested a viewing for a specific property, using OnTheMarket, and was extremely thrilled to be contacted the next day by an Estate Agent at Foxtons, Biraveen to be exact! Biraveen was great and made an effort to pre-arrange multiple viewings for me on the Saturday morning whilst being able to detail each property/surrounding areas when at each of these. He was very friendly and helpful and I would definitely recommend his services; thank you once again!!

Francesca · 23 September 2024

★★★★★ 5/5

Google

I had a great experience working with him . Rameez was very helpful, knowledgeable, and always available to answer my questions. He made the whole process much easier and less stressful. I highly recommend him

Kiruththiban · 13 February 2026

★★★★★ 5/5

Google

I had a great experience with Stephanie Davoli at Foxton tooting. Stephanie knows tooting very well and helped me find a home. She is very helpful and reassuring, making the whole process bearable and is also extremely reliable. I highly recommend 😀 …

Agnès · 30 March 2026

★★★★★ 5/5

Google

I viewed a property with Viviana Del Greco, Associate Director - Sales, in Wandsworth and I couldn't speak more highly of her. She really listens to her clients and wants to find the property that is best for their needs, rather than …

Rebecca · 22 March 2026

★★★★★ 5/5

Google

Alex from Foxtons Tooting has done an amazing job showing us around different properties and was very attentive and quick to help us with any questions. Our entire experience with him was nothing short of pleasant and we couldn’t highly recommend someone enough

Angus · 13 March 2026

★★★★★ 5/5

Google

I had an excellent experience working with Stephanie Davoli and Matthew Carruthers at Foxtons during the sale of my property. From start to finish, they were professional, proactive, and incredibly supportive throughout the entire process. …

Rajendran · 22 April 2026

★★★★★ 5/5

Google

I dealt with Katie Hindler at Foxton to find my next rental property. Katie was great, professional, pleasant and very good. She understood what I wanted and respected my price limit. If you look for a property to rent you should give her a call!

Florence · 27 July 2024