Foxtons London reviews

★★★★★ 1/5

Google

Disgustingly unprofessional and frustratingly insincere service. To name Joe in particular, he means not a word of what he says. In amongst a full list of maintenance issues, our front door did not lock when we moved in, and despite Foxtons knowledge of this, nothing had been done to solve the issue. 4 weeks on, with over 3 calls a week, I still can not get onto joe despite being told time and time again “he will get back to me later in the day”. Today I called to make an official complaint about the standard of customer service provided and as soon as the I was put through to someone, the call dropped. This has happened 3 times today. I’m completely and utterly appalled with the miscommunication on all levels. My flat mates and I are wishing we never chose Foxtons.

Quinika · 17 September 2019

★★★★★ 1/5

Google

This agency is a complete joke. We've had mold in our property since October of 2018 and have been in constant communication with updates on the condition of the home. They've sent 5 different contractors around with little notice and haven't presented any kind of report to inform us of the severity of the issue. The "help" they sent for the mold was a copy and paste definition of how mold occurs and solutions that include breathing less. Although we continue to chase on a solution, they neglect to give full answers and continue to lead us in a circle of never ending back and forth emails that lead to nothing. We've had declining health conditions as well as a poor piece of mind constantly worrying about the state of the building we are living in. If at all possible, avoid Foxtons. They come at a high price to do absolutely nothing.

Alyssa · 31 July 2019

★★★★★ 1/5

Google

Disgustingly unprofessional and frustratingly insincere service. To name Joe in particular, he means not a word of what he says. In amongst a full list of maintenance issues, our front door did not lock when we moved in, and despite Foxtons knowledge of this, nothing had been done to solve the issue. 4 weeks on, with over 3 calls a week, I still can not get onto joe despite being told time and time again “he will get back to me later in the day”. Today I called to make an official complaint about the standard of customer service provided and as soon as the I was put through to someone, the call dropped. This has happened 3 times today. I’m completely and utterly appalled with the miscommunication on all levels. My flat mates and I are wishing we never chose Foxtons.

Quinika · 29 July 2019

★★★★★ 5/5

Google

Ryan was wonderful from beginning to end. Our sale hit a few bumpy patches along the way and he handled every situation perfectly. He was pleasant, polite and proactive at all times. I particularly appreciated the speed at which he responded to messages. I highly recommend both Foxtons and Ryan.

Lisa · 30 July 2022

★★★★★ 5/5

Google

I just wanted to say a big thank you to Jake Boateng. I came into the office having some questions about property. He was able to calmly answer all my questions and guide me on the next steps

P · 25 August 2023

★★★★★ 5/5

Google

Michael Rodgers was the Agent I worked with when getting a new flat. Straightforward, direct and honest in his work and word. Fantastic experience and if you like a no nonsense agent, this man is who you go to. Thanks Michael

Chido · 31 May 2023

★★★★★ 5/5

Google

Jake Boateng's commitment to transparency and prompt communication made me feel well-supported throughout. I highly recommend Jake for his friendly and honest demeanor, making my real estate experience both positive and genuine.

Giulia · 24 December 2023

★★★★★ 5/5

Google

Rav was a delight to work with throughout our recent home purchase - he was transparent, took the time to get to know our situation, and consistently offered excellent advice about the market and generally around buying. We were first time buyers and felt in safe hands throughout, and would have no hesitation in recommending his services.

Alex · 16 April 2021

★★★★★ 5/5

Google

Foxtons Hackney have been superb. Special shout out to Jake Boateng who not only found us the property that we ended up buying, but also took us to see 3 viewings at short notice! Great service.

Tom · 2 September 2023

★★★★★ 5/5

Google

I just wanted to say a big thank you to Jake Boateng. I came into the office having some questions about property. He was able to calmly answer all my questions and guide me on the next steps

P · 30 June 2023

★★★★★ 5/5

Google

I have worked with Lettings Manager Michal Boicin for a number of years in his previous position. He is responsive, decisive and accurate in his valuations making him a reliable resource when both looking to rent a property and/or purchase one. I would recommend him from an owner's perspective and have only heard good feedback from tenants that he has recruited.

Nicky · 29 July 2019

★★★★★ 5/5

Google

Had a fantastic experience with Nashe

Abdi · 13 August 2025

★★★★★ 5/5

Google

Rav went above and beyond in showing me flats in the local area. I contacted him to view one and he arranged for me to see a number more in the local area. He was knowledgeable and friendly and very proactive. Thanks for all your help

Charlotte · 30 July 2022

★★★★★ 5/5

Google

We had to find a flat in a rush and Michael was so helpful. He was very friendly, professional and communicative from the beginning, keeping us informed through every step of the process. We got everything sorted in under a week and I really appreciate it.

Cécile · 30 July 2022

★★★★★ 5/5

Google

My partner and I are currently working with Connie at Foxtons and she has been very helpful in the process as well as responsive. She expertly answered our questions and was quick to send us relevant information to the property. Looking forward to the rest of the process!

Emily · 13 April 2025

★★★★★ 5/5

Google

Adele was amazing! She helped us to find our dream flat, we were so stressed and couldn’t find anything! We had so much choice. Thank you Adele!

Grace · 1 September 2019

★★★★★ 5/5

Google

I write this sitting from my amazing new flat that was found for me by the total LEGEND that is Jake of Foxton's. I absolutely Loved working with Jake, he totally got what I was looking for and didn't laugh at me too much when I briefed him that I was buying a flat for my dog :) He's a really clever and charming guy, he was really fun to chat to and super communicative and friendly. I felt so looked after by him, he was there for me every step of the way. I wouldn't hesitate to recommend him to anyone looking for their next home, or just a good chat and a car ride. THANK YOU JAKE !!!

Flora · 16 September 2023

★★★★★ 5/5

Google

The whole experience was lovely, Martina was quick to respond, so helpful with organising viewings and really made the most of our time. She did so much to try and find us the right property, had so much insight into the local area and really made the process easier for us.PositiveResponsiveness, Professionalism

Gala · 22 June 2021

★★★★★ 5/5

Google

Risikat was highly efficient and responsive on a daily basis providing immediate communication between us and the buyers resulting in the successful sale of our property.

Carolyn · 29 July 2019

★★★★★ 5/5

Google

Michael Rogers has been such a brilliant estate agent!! He helped us secure our amazing flat. He's helpful, prompt in doing what he says he's going to, friendly, and easy to work with. A very stress-free experience, thank you so much :)

Josie · 3 October 2022

★★★★★ 5/5

Google

Recently signed a contract on a flat under the management of Adele and Joe. Adele worked tirelessly to show us a range of flats and helped us to secure the perfect one for us! Couldn't have asked for any more - she was happy to arrange viewings around my schedule and took all our needs into consideration. Between her and Joe, the whole experience was a breeze! Definitely recommend! Thank you so much.

Danielle · 29 July 2019

★★★★★ 5/5

Google

Dealt with Michael on a short term rental. He has been super professional and courteous. We have a young family and are very busy with work and family and Michael was completely understanding and went above and beyond. Noel.

Noel · 1 January 2023

★★★★★ 3/5

Google

My experience with Kayla has been positive. She has been helpful and has kept me informed through out the process, so far. There is still a way to go before completion of this purchase but hopefully it will be concluded successfully very soon.

Marion · 30 July 2022

★★★★★ 5/5

Google

I had a great experience working with Foxtons. Although I didn't end up purchasing a property with them, they were very communicative and helpful throughout my search. I worked with Jake Boeteng who was great.

Phoebe · 1 May 2023