Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorld class - the WORST property management, a group of lazy liars just ask landlord to pay for bad service. I rather throw my money into the sea! Huge mistake!
K · 22 September 2021
Agent replied
Hi there, we are sorry to hear this. Please could you contact us on social@foxtons.co.uk with further information so we can try and help. Thanks.
★★★★★ 1/5
GoogleSorry to say, but dealing with Foxton in order to buy an investment property in the UK was one of the most horrendous experiences I have ever had.
Lucky enough, I was able to get mine through a different agent just before deciding to invest in a different place.
AK · 5 April 2023
★★★★★ 1/5
GoogleAbsolutely rude the agent spoke over me and refused for me to get a word in. They are liars and should never be allowed to work or run as a business
Stephanie · 4 July 2021
Agent replied · 4 July 2023
Hello, we are sorry to hear you feel this way, and that your customer service experience was not what we would hope for our customers. We hope you may consider using us again one day.
★★★★★ 5/5
GoogleI recently rented out my flat thru Foxtons and I found Tom Sutton and Charles Okwuosa extremely helpful and was very happy to deal with them. I can highly recommend their services!!
Rayaz · 13 April 2024
★★★★★ 5/5
GoogleReview for Charles, who is part of the concierge service.
I found Charles very helpful, he was courteous, professional and did what he said he would regarding organising a quote for work in one of our flats within a very short timeframe. He also kept in touch with follow up calls.
Sara · 15 November 2022
★★★★★ 1/5
GoogleAbsolutely rude the agent spoke over me and refused for me to get a word in. They are liars and should never be allowed to work or run as a business
Jojo · 8 November 2020
Agent replied
Hello, we are sorry to hear you feel this way, and that your customer service experience was not what we would hope for our customers. We hope you may consider using us again one day.
★★★★★ 1/5
GoogleDon't use these people. They keep ringing you up, pressurizing you to rent a property through them or sell a property with them. They do not take no for an answer. By the looks of the other reviews, they don't treat the people they deal with well ...
James · 6 December 2022
★★★★★ 1/5
GoogleVery Bad experience.
We give full payment from 5 months. But there is a problem in our house. They will not reply to any communication to solve it.
Chirag · 13 April 2024
★★★★★ 1/5
GoogleAVOID AT ALL COST
They take no action to guarantee tenants rights and deposits, in fact, they take no actions even when landlords harass tenants.
Zarah · 13 April 2024
★★★★★ 1/5
GoogleDisappointed with their lack of consideration. Their service was good until the payment was done.
Nora · 4 July 2022
Agent replied · 4 July 2023
Hi Nora, please could you email us on social@foxtons.co.uk with your information and explain the issues so we can try to help? Thank you, Sophie.
★★★★★ 1/5
GoogleIt's now over a month since moving out of a short term let and we are still waiting for the £800 deposit to be returned, and still no word on why 10% was deducted, despite the property being left in a far cleaner state than when we moved in. We would not recommend Foxtons to anyone else.
Elle · 24 February 2020
★★★★★ 5/5
GoogleGreat experience with Alishann/ Foxton Sutton and helped us to find the dream house.Thank you so much and highly recommended
Keith · 13 April 2024
★★★★★ 5/5
GoogleMohammed in an evening brought me for seeing property to actually seeing the one I was looking for. He is friendly and knowledgeable. Regards. Marco
Marco · 31 August 2023
★★★★★ 1/5
GoogleVery bad property management. The property managers are lazy and impolite.
Happy · 22 September 2021
Agent replied
Hi there, we are sorry to hear this. Please could you contact us on social@foxtons.co.uk and explain the situation so we can try and help. Thanks.
★★★★★ 5/5
GoogleVery professional, supportive and cordial service provided by Kristina. Our family is happy with her dealings and wish her the best for the future. We will positively deal with Foxtons in the future...
Tariq · 6 November 2022
★★★★★ 5/5
GoogleGreat estate agency service. Was very impressed by the level of communication in keeping me informed and updated, and the professional advice given. Highly recommend them
Brian · 5 May 2023
★★★★★ 1/5
GoogleLANDLORDS BE AWARE - Incompetent people starting from letting agents to department directors. No communication at all, ignoring calls and emails. Horrible experience. Never again renting or buying anything with foxtons.
Michael · 6 November 2022
★★★★★ 5/5
GoogleGreat experience with Alishann/ Foxton Sutton and helped us to find the dream house.Thank you so much and highly recommended
Orange · 23 September 2023
★★★★★ 4/5
GoogleI had the pleasure of dealing with Ms. A. Kamara who showed me a few flats around London and is still working on finding me a suitable place. She's very professional, lovely to deal with and puts her client needs first.
Mustafa · 15 April 2021
★★★★★ 1/5
GoogleAvoid at all costs! Worst estate agency ever! All they care about is money
Hamid · 4 October 2019
Agent replied
This review has been reported to Google as spam.
★★★★★ 5/5
GoogleProfesional, helpful, on time, well knowledged agent. thank you
Refik · 13 April 2024
★★★★★ 1/5
GoogleProperty manager Edward Badu-Adom has basically no interest in helping the customers. Have been chasing him for over 2 weeks. He is great at promising to get things done that day everytime. We cannot get anything done since we moved in.
Yiğit · 14 November 2020
★★★★★ 1/5
GoogleEvil estate agents! Stay away at all costs
Jason · 17 March 2024
★★★★★ 1/5
GoogleCalled to request help with my next letting and ended up in an argument in 5 minutes. Expect unparalleled customer service.
Fabrizio · 4 February 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.