Foxtons London reviews

★★★★★ 1/5

Google

My experience with Foxtons has been the worst I have ever had and here I explain why: Some friends and I rented a house with this agency thinking it was a good one, however from minute one we realized that it was not. Since the beginning we realized that we had made a mistake renting a house with this agency. The day we moved in, the house was still dirty, with stuff from the old tenants, etc. so we complained to the agency, so that they could came to get all those things, which took months to come and collect. Soon after, the whole problem of the pandemic began, which made things even worse. Most of us lost our jobs, and one of the people who lived with us left the house without saying anything to us but to the agency, which let her go without problem, making the rest of us responsible of everything. With the whole problem of the pandemic, we were supposed to try to make an agreement with them, which with Foxton´s was completely impossible. For us it was a year of extra stress, a year of trying every single day to reach an agreement that would benefit us both, an agreement that never came. With all this I want to say that I would never rent with this agency again, apart from not recommending it to anyone!

Estefania · 18 May 2021

★★★★★ 1/5

Google

There is almost no communication with property manager who is always either in the meeting or out of office and even if she replies back every now and then, the property manager does not know what is happening in the flat and is unable to answer questions. Managers don’t answer as well. Horrible experience.

Emilia · 7 October 2022

★★★★★ 1/5

Google

Do not give your keys to them if you are a landlord. The property manager, at Baltimore Wharf, where my apartment is, informed Foxtons of a leak in the ceiling on January 5th. It took them 4 months to get it fixed, even though the "Full Management" service states that they have access to 24hr contractors. During the 4 month delay a small leak became a flood and caused £10,000 worth of damage. They refuse to acknowledge any responsibility and treat me like dirt after 10 years of charging me above average fees. I have now given up dealing with their uncaring staff and am taking legal action, and looking for a more professional letting agency.

Colin · 12 December 2020

★★★★★ 1/5

Google

I had an awful experience with Foxtons. I rented a property with them for nearly 5 years, after being informed that I needed to pay £600 per month by my landlord or else move out. I agreed to move out and the process of the return of my deposit was terrible. I was presented with deductions of nearly £450, which I didn't agree with. I presented my evidence on MY FOXTONS but their system would not process when I disagreed with the deductions. However, to my surprise their system miraculously processed when I agreed to a deduction for extra day rent. I have emailed, called but nobody came back to me. Finally, when I threatened to make a formal complain, someone replied to me requesting I request my deposit via MY DEPOSITS. They refused to process the refund of the part of my deposit, that wasn't in dispute and I had to provide all the evidence to initiate a dispute. Worse, 2 months down the line I still haven't received a penny. Avoid this company ripping off tenants!

Andre · 13 April 2024

★★★★★ 5/5

Google

I have known about FOXTON’S in London and what they offer before I got engaged with them. I trusted them. I had dealings with different staff - Dan, Luke, Hayden and Carlos and I have nothing negative to say about any of them but praises for their support and professionalism. Lately Charles Okwuosa came into the picture (concierge services) and he was superb, efficient and promptly delivered all I needed. Overall I’ll do business with them again when the need arises.

AYO · 13 April 2024

★★★★★ 1/5

Google

My experience with Foxtons as a first time buyer has been absolutely horrible. After a lot of searching around we finally reserved a property in hounslow by the builder bath road homes Ltd, the agents name was Siyana. After reservation, we went on to complete all formalities. Applied for help to buy and also had it approved. We were now in process of applying for the mortgage. And it was then that I get a call from Foxtons that the reservation is being pulled back saying the seller found another person who has offer a higher sum. And this call comes from the manager of Siyana. I didn’t even receive a single call from Siyana. And the funny part is that this property is still on the market. We were put through the whole process of buying this property and then told we can’t have it. As a first time buyer, this is soo discouraging. Never go to Foxtons if you’re a first time buyer especially. You won’t be looked after.

MANISHA · 23 August 2020

★★★★★ 1/5

Google

Rude and unprofessional. Foxtons should put more friendly people at receptions in the branches, and they should audit the calls of their "sales" agents. This isn't the first time I've had bad customer service from this agency but today I received a call from Zayd from the Chiswick office and I understand even more why everyone I know hates Foxtons. He was rude, unprofessional and incredibly pushy... basically lived up to the agency's reputation. Go invest your money elsewhere people, if these agents can't be friendly in the early stages of the sale imagine what it would be like if they managed your property.....

Yasmine · 4 July 2020

★★★★★ 5/5

Google

My experience renting a flat from foxtons was great. Thanks to Saijal and Usman who had done renting process very quickly. They were very Friendly and Responsive. I managed to find a flat in one viewing and the renting process was done very quickly by saijal. I had an excellent experience with saijal. I would highly recommend foxtons.

Joel · 24 July 2021

★★★★★ 1/5

Google

We're being repeatedly harassed by Foxtons to give 'feedback' on a few properties we've seen recently. We expressed our feelings on the day of the viewing and said to the women who showed us around that we were in no position to make any brash decisions. I explained that we would be in touch IF we wanted to take things further. We have not been left alone since, even though I have made it very clear that we do not wish to be contacted any more. I've had to block the number I'm getting so many calls from them. It's utterly disrespectful behavior and has shown us how little they care about anything but their commission. Avoiding Foxtons at all costs from here forward.

Madeleine · 29 July 2019

★★★★★ 1/5

Google

I have rented my property with Foxtons and had the worst experience in 20+ years of being a landlord. They did very few initial checks on the tenant and the support team let me down not once but twice when he stopped paying rent and I needed their help. They turned a bad experience into a nightmare with zero contact, zero support and zero culpability. I would not advise anyone to use them.

Jayne · 4 July 2021

★★★★★ 1/5

Google

Worst Company, Never rent with these Awful people, they are very nice in the begining , but once they get their money, no one cares about any problems or concerns, they stop answering your calls, and passes blame on some other department, I will Never be renting with them again! ( also, Charged me for Professional cleaning when I recieved the Flat domestically cleaned)

Tp2356 · 7 September 2022

★★★★★ 5/5

Google

Review for Charles Okwuosa who is part of Foxtons Concierge Service. Charles was professional, responsive and helpful in sourcing help and services for various jobs we needed for our new flat. He follows up and follows through. A true service oriented professional.

Douglas · 5 April 2023

★★★★★ 5/5

Google

Natalie Simpkins-Robert was professional, personable, authentic, punctual, very timely in responding to my queries and pro-active in only finding me properties that fit what I was looking for. I didn't feel like she was pushy either which was good.

Blue · 4 June 2023

★★★★★ 5/5

Google

Recently bought a property through foxtons and they were great. George was super helpful, definitely went out of his way, such good communication (used WhatsApp as I'm awful with emails) and was really friendly too!

Sophie · 4 June 2023

★★★★★ 1/5

Google

Really poor from Foxtons, was spoken to disgracefully by an agent, telling me the property needs a 2 year lease and then hounded at by the agent. Avoid these rouge agents!

AA · 2 August 2024

★★★★★ 1/5

Google

I was employed by Foxtons for a while. I was involved a car accident that was not my fault (a van rear ended my car while I was stopped at the traffic light). Foxtons fleet department charged me £600 for that and I still haven't been refunded even though they said they would. It's been over 2 years since I left the company. And they confirmed it was not my fault Avoid this company at all costs

Monica · 26 September 2023

★★★★★ 1/5

Google

I was employed by Foxtons for a while. I was involved a car accident that was not my fault (a van rear ended my car while I was stopped at the traffic light). Foxtons fleet department charged me £600 for that and I still haven't been refunded even though they said they would. It's been over 2 years since I left the company. And they confirmed it was not my fault Avoid this company at all costs

Monica · 23 September 2023

★★★★★ 5/5

Google

Great customer experience! I worked with Muna who promptly got in touch, found me a flat that perfectly fit my criteria, offered great advice for settling in London, and was a supremely helpful point of contact when the apartment managers were unresponsive.

Yung · 4 July 2022

★★★★★ 5/5

Google

Bought our first property in London via Foxtons. Special thanks to Zach Teunissen-High and Ahmed Ali. Although they worked on the sellers behalf, they have been very helpful and were instrumental getting it over the finish line. Thanks!

Iwan · 6 December 2022

★★★★★ 1/5

Google

Worst estate agent in the UK. We signed a tenancy agreement and the property was sold two weeks later without any communication. We signed a tenancy agreement and the property was sold two weeks later without any communication. We were betrayed at our time and expense. We still have not received an apology. Worst estate agent in the UK. We signed a lease agreement but the property was sold two weeks later without any communication. We signed a rental agreement but the property was sold two weeks later without any communication. Our time and expense were sold. We still haven't received an apology.

Fusigidane · 29 May 2023

★★★★★ 1/5

Google

Really what a joke. I would have been honored to work for one of London's most reputable estate agents, but they just turned out to be timewasters. First application, had a brief phone interview , passed it and made an appointment for a longer and more detailed one, but the call never arrived ! Second application, I had a specific request for a suitable time to call me, I said any day after 3 pm as I will be at work until then but also this call never came. Let me give you a friendly advice, when you find your ideal candidate , have the good manners to inform those waiting for this famous phone interview !

Claudia · 5 May 2023

★★★★★ 5/5

Google

Great Service and really appreciate service from Foxton and especially Samantha and Joe. Great job 👏 …

GURU · 13 April 2024

★★★★★ 5/5

Google

Foxtons were amazing throughout the whole process of selling my flat. They managed everything and kept me updated all the time. Thank you Rav and James at Foxtons, Hackney.

Sumaira · 5 May 2023

★★★★★ 5/5

Google

Roberto was great and sold two of my flats, he was easy to deal with and didn't bother calling me unless he actually had something to say. I would recommend him.

Simon · 22 February 2023