Trusted Agent profile · London
★★★★★
179 reviews across 1 platform
Building One Chiswick Park 566 Chiswick High Road, London, W4 5BE
Part of Foxtons, see every office.
Foxtons's office in London, at Building One Chiswick Park 566 Chiswick High Road, is rated 2.6 out of 5 across 179 reviews on 1 platform, including 179 Google reviews rated 2.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleI vacated apartment rented via Foxtons on 20th Aug (post code CR0 2AS). I was supposed to get my deposit back in 10 days , its been 55+ days now ..still waiting for my deposit. The property manager Ms. Em doesn't even care about communication with customer , absolutely 0 customer service ..
Hello, we have replied to you on Trustpilot. Somebody is looking into this for you. Thank you.
1/5
GoogleTruly the worst agents in London. A naked and aggressive sales culture, with ill informed, poorly trained staff and a chaotic lack of responsibility on all fronts. Stay away.
Dear Jason, I'm sorry to read of your dissatisfaction. To look into this further can I … More
1/5
GoogleWorst experience ever. I have moved 10 weeks ago. There was many problem in the property. I have requested maintenance. 2 different company visited the apartment still waiting the response. Do not rent via Foxton!!!!
1/5
GoogleLandlords beware. As a tenant I find the property management appalling. Foxtons are great at collecting rent but do not respond to maintenance issues. They also send out initial contractors to quote on repair work, which is then subcontracted out. The sub contractor always arrives unbriefed and the work is never checked by either the original contractor or the property manager. I have outstanding maintenance issues since January and have not received any returned phone calls or response to emails since we received a new property ‘manager’ in June this year. Unfortunately foxtons approach of reactive maintenance instead of proactive means all these repair jobs will cost the landlord more than if they are fixed when first raised
4/5
GoogleIt was good experience with Foxton. We started the search and viewing through Amalinei. She provided multiple options and arranged for viewings. Amalinei was co-operative through our the process and we got best deal.
1/5
GoogleWorse experience ever! Will never rent from foxtons again or give them a property! Been having problems with hot water! They ignore my calls and emails completely even though property is fully managed! Someone’s property can get totally ruined since Foxtons take their money and then completely ignore tenants after
Hi Dena, we are sorry to hear this. The issue has been reported today and we have instructed someone to attend the property. We hope for this issue to be resolved for you soon.
1/5
GoogleI asked Foxtons to come and value our house with the possibility of putting on the market with them. An agent came from the Crouch End office and did an acceptable job in laying out the conditions and possible sale price. Following this I replied to a text from the same agent saying I'd decided to go with another agency - I had no reply to this message. Following the above I was pressured/hassled a number of times by phone and email by someone at the same office and despite replying twice I failed to get a reply. I then wrote - as per Foxtons guidelines - to the branch and again received no reply? The Foxtons website describes its complaints procedure in some detail and states that one should escalate a complaint to an area/senior manager - this you cannot do as no contact details are given - making it a dead end in reality. I'd really struggle to recommend Foxtons following this performance.
1/5
GoogleIt is a scam, please do not rent through Foxtons. All very nice at the beginning of the contract, then completely unhelpful during the contract. I was left without a working toilet in the flat for weeks and only when I threatened legal action I was given alternative accommodation. Then as soon as the contract finished and we had to deal with the deposit, no one replies to emails, everyone stops answering. I was charged for stuff that was never even in the house and 300£ for professional cleaning when the house was given to me domestically clean.
5/5
GoogleI had a wonderful flat find with Samantha Onorato. This has been an incredibly difficult time to find flats, but because of Foxtons’s open system, the available flats across different areas were all shown to me in one evening’s viewing. Having seen enough flats in this season with different agencies it was easy to make my decision with Foxtons. The service Samantha provided was great. I’m very satisfied with Foxtons.
5/5
GoogleCharles Okwuosa is a great guy. He is genuinely helpful and has a can do attitude. He is best Concierge in the business!
1/5
GoogleI asked Foxtons to come and value our house with the possibility of putting on the market with them. An agent came from the Crouch End office and did an acceptable job in laying out the conditions and possible sale price. Following this I replied to a text from the same agent saying I'd decided to go with another agency - I had no reply to this message. Following the above I was pressured/hassled a number of times by phone and email by someone at the same office and despite replying twice I failed to get a reply. I then wrote - as per Foxtons guidelines - to the branch and again received no reply? The Foxtons website describes its complaints procedure in some detail and states that one should escalate a complaint to an area/senior manager - this you cannot do as no contact details are given - making it a dead end in reality. I'd really struggle to recommend Foxtons following this performance.
5/5
GoogleWe purchased a property in March in Isleworth and though Foxtons were not my agents as the buyer, the whole team treated me with such respect and professionalism. Saijal set the tone from the top, and ably supported by Pam, Ed and their whole support team. They helped manage the chain (including my own sale), co-ordinating between the various agents and solicitors, and they duly kept me informed at all stages of the process. It was never too late for them to take my calls, and going this extra mile gave me such confidence. More than this, they were always courteous and respectful over phone and email, and they always accommodated me when I asked to visit the property with family and builders. I would highly recommend anyone using them in future - don't be too tempted by other agents with lower commissions, you get great value from Foxtons and they make a house purchase/sale almost an enjoyable experience!PositiveResponsiveness, Professionalism
1/5
GoogleDear Foxtons Vauxhall Branch, I was a tenant in a Foxtons managed property between 2021-2023 (2 year …
Dear Emily, I am sorry that you have not had a positive experience using Foxtons. I'd like … More
5/5
GoogleFantastic experience with Mr.Harry Molyneux/Foxtons - supportive with solicitors selection/management, great on price negotiation, efficient on property viewing/selection. The overall Foxtons are great - each member brings its added value. Great with follow-ups. It is our second experience with Foxtons - the best on the market :-) Regards Alexei
1/5
GoogleStill waiting for my deposit after nearly two months. stay away from this guys as they a waste of time. Rude when calling and very unprofessional, especially Bunmi Olafisoye and Janatpreet Bahd
1/5
GoogleDo Not Rent they will leave you Homeless I have a very bad experience just now with them I rented a property in mid May of 2020 on the pandemic and I was very happy after paying and referencing we signed the contract on the 20th of May. The start of tenancy started on 15th of June, but on the 12 of June the manager called and said there was a leak at the property and we couldn’t move in straight away we had to wait a couple of days. On Monday since no one called or emailed I called and found out that they don’t have any answers. Every day since I’ve called and they didn’t pick up, couldn’t help and eventually after 5 days mr. Liam spoke to us and said someone will call, no supprise when no one called at the end of business day on Friday we called again and property management and they said we should stop calling because someone will call us. Of course nobody called and we ended up waiting until Monday , that when it happened: we called Property Management and spoke to Them and he said that our contract it’s cancelled and there’s nothing we can do about it and that it was cancelled last week, of course even without emailing us or anything and that the refund was on it’s way. I called The agent and spoke to her she was very evasive and when I asked about proof of the cancellation of contract and everything she said yes but never actually sent me anything. We are currently homeless and trying to find a place to live. Please let my experience help others not go through the same experience.
5/5
GoogleWe've had a great experience with Imtiyaz! We managed to see the property twice in few days and place an offer that got accepted. He was really quick at responding and helped us professionally in this difficult period of market madness. Cannot recommend highly enough
5/5
GoogleAn outstanding work has been done by Foxtons Senior Sales Negotiator Azad Shahid I would like to express my deep gratitude towards him and Foxtons property agency for professionalism and reliability. I would recommend with no doubt everyone to get the services that Foxtons offers.
1/5
GoogleTenancy department is the worst thing ever. Once they have you they literally don't care about it. If you are a landlord you are better off dealing with tenants yourself as they will disappear. We have been trying to agree on inventory related stuff since June. Stuff that we directly contacted and agreed with the landlord in five minutes. They blatantly lied to us and to landlord with regards to compensation for repairs that have been promised and not done. The worst scum there is in all honesty.
1/5
GoogleI bought a flat through these guys, in June, tenant in-situ, it’s almost September, I don’t even know the name of the tenant, let alone receive the rent that I’m owed.
Hi Sal, Please could you email us on social@foxtons.co.uk with your details so we can look into this with the relevant department please? Thank you, Sophie
5/5
GoogleI previously had a horrible experience with a agency, bad ethic and ingenious. I got InTouch with Foxton, Stratford, with fresh trauma from the previous. Mushtaq and Saad where fantastic from the get go. referred to a mortgage advises, …
1/5
GoogleDo not use Foxtons for anything. This company is highly unprofessional, and their motto, "We get it done" is the complete OPPOSITE of the reality of using Foxtons. I have never experienced a group of people who care so little about their clients, and I think this company needs to revisit their values.
5/5
GoogleLuckily I meet Craig of Foxton during the house buying process. He is a professional, dedicated estate agent. He proactively update the progress and follow up the outstanding issues in the whole process. Well done Craig!
1/5
GoogleWorst experience ever, unprofessional agency all they care is to pay and rent through them once you pay you won’t get anything done in the property.
Hi, please could you email us on social@foxtons.co.uk with your details and further information so we can look into this for you. Thank you, Sophie.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's London office has 179 reviews across 1 platform: 179 on Google.
Foxtons London is rated 2.6 out of 5 across all 179 reviews, and 2.6 out of 5 on Google from 179 reviews.
Foxtons London, Building One Chiswick Park 566 Chiswick High Road, London, W4 5BE.
