Foxtons London reviews

★★★★★ 1/5

Google

Do yourself a favour and avoid!! Absolutely shocking service from start to finish and zero accountability taken. I’ve been living in my apartment for 4 months and still haven’t received a welcome pack.

Mikayla · 13 March 2026

★★★★★ 5/5

Google

Shout out to Gabby!! She went above and beyond to help us find a new place to rent and so grateful. Gabby was really friendly, proactive, knowledgeable and very quick to respond when contacted. Much better experience with estate agents than I've had in the past. Would highly recommend. Thank you!

L · 29 September 2023

★★★★★ 1/5

Google

Incompetent service, using the same old technique : 1. Calling you to promise the moon whilst ranting about how the market is so very competitive and you should up the budget 2. Scheduling a viewing to show you the abundance of properties matching your interest 3. Calling you with 30 min before the appointment to cancel the ONE flat they were about to present with a very feeble lie and poor game Maybe this is just an isolated case and you're more lucky!

Celina · 30 July 2022

★★★★★ 1/5

Google

The experience with Foxtons has been very disappointing. Firstly, the meetings have been cancelled in a very short notice inspite of repeatitively mentioning that it is hard to travel from East to West London. Secondly, I have been continuously sending emails and calling the agent and she never responded me in timely manner. Lastly, I had clearly specified my budget and requirement, also mentioned I will travel from East to West London only if is worth it and within budget. She asked me for the visit just to view one property which was not even in my budget. Seems she never listened to my requirements. This was the second time I have had bery bad experience with Foxtons.

Sudipta · 30 July 2022

★★★★★ 1/5

Google

If I could give this company zero stars, I would. Despite signing the lease one month in advance, once they had our deposit, there was absolutely zero communication leading up to move in day and we were handed keys to a filthy flat, the move in inspection conducted by a third party was 114 pages long. Immediately, Foxtons was contacted about the lack of cleanliness and cleaners were sent a few hours later who completed a surface level job. An inspection of the appliances was not carried out before move in as several are it functioning including the washing machine. Five days later and we are still not sleeping in our flat. Be sure to have a hotel on standby if you rent with Foxtons.

Lauren · 30 July 2022

★★★★★ 5/5

Google

I had an amazing experience with gabby !!!! she was very attentive to my needs and understood what i wanted and gave me great knowledge of the market. Gabby made us feel like a friend rather than an applicant. extremely professional, overall it was a great experience with foxtons and i would recommend gabby if your flat hunting!

Josh · 2 March 2023

★★★★★ 5/5

Google

Joseph has been our go to estate agent for the last 4 years. He always goes above and beyond to listen to our needs to find us the perfect place! We also recently had a situation in which we needed urgent assistance, and Joseph couldn't be more accommodating. He responded quickly, took action immediately and resolved the problem instantly. Highly recommend his services!PositiveProfessionalism

Ruth · 25 August 2022

★★★★★ 5/5

Google

Recently sold our flat with Foxtons Chiswick, it wasn’t a straight forward process through no fault of foxtons. They were absolutely amazing to deal with, we personally dealt with Dominic who was great. Always there for any questions and constantly updated us throughout the process, we are so great full for his help.

Connor · 25 July 2023

★★★★★ 5/5

Google

Thanks to Elise Garlick for her kind and supportive servise...

Beren · 27 March 2024

★★★★★ 5/5

Google

On my process to look for a flat, I contacted Foxtons and Gaby was the agent who i was more in contact with. Sharing with her my conditions and situation she empathised totally, even if my requirements were not easy. Approachable, friendly and really professional. I would deeply recommend her, she makes you feel supported. Really greatfull for her assistance.

VISI · 2 December 2022

★★★★★ 5/5

Google

Lisa Stottelaar was without a doubt the nicest, most proactive and hardworking estate agent I've ever dealt with. From our very first meeting till closing the deal, she looked after us with considerable professionalism to find us a great place to rent/live in Chiswick area. Last but not: The speed with which Lisa got us the property was very impressive, while keeping us updated on progress of every step in the process. We would gladly work with her again. Thank you Lisa, Jonathan, Chris and the entire Foxton Chiswick team! Domini, Hana & Paulina

Pauli · 26 August 2016

★★★★★ 5/5

Google

Lisa Stottelaar was without a doubt the nicest, most proactive and hardworking estate agent I've ever dealt with. From our very first meeting till closing the deal, she looked after us with considerable professionalism to find us a great place to rent/live in Chiswick area. Last but not: The speed with which Lisa got us the property was very impressive, while keeping us updated on progress of every step in the process. We would gladly work with her again. Thank you Lisa, Jonathan, Chris and the entire Foxton Chiswick team! Domini, Hana & Paulina

Paulina · 31 July 2016

★★★★★ 1/5

Google

Terrible company. Only interested in profit. Eventually had to release us from tenency early due to extreme damp in property after involving the local council. Before we did they were completely unhelpful and only seemed to care before you sign a contract. Terrible customer service. My "account manager" Alan was totally incompetent and very rude. He had poor communication skills and let us down on countless occasions. Saying he would call then wouldn't bother. Do not use Foxtons.

Mike · 17 May 2018

★★★★★ 5/5

Google

Very happy with the service I received, Dom was always available to take my calls and helped me through the process. I felt well guided, especially early on in the purchase journey when I had a lot of questions! Thank you!

Alex · 27 March 2024

★★★★★ 5/5

Google

Foxtons have save the day for me, having been toyed around by other agencies. The proof is they Foxtons did the business in selling my property in the first week of marketing. Fantastic service from start to end. I need to give Dominic Best a mention here, what a superb young man; thank you so much !

LAI · 27 March 2024

★★★★★ 5/5

Google

Professional and understanding. We worked with Joseph who went above and beyond to find a property for myself and my partner. It was in our perfect price range and met our every need. Getting a new rental property can always be daunting, but in this case, the whole process was smooth and enjoyable. Will always highly recommend Foxtons

Josh · 2 December 2022

★★★★★ 1/5

Google

I had set up two viewings for properties on Arlington Road, St Margaret’s more than 48 hours ahead. Two hours before the appointment I received a call saying the tenants had not been notified in one property and in the other property the tenants were away and the agent didn’t have keys so could not show us around. Considering that we had more than a two hour drive and were already almost at our destination by the time I received the call I find this totally unacceptable. This agent clearly is not capable of managing tenants and viewings and if these were my properties I would seriously reconsider my choice of agent. Our house is also on the market and my agent has keys and shows people around when I’m not there, which is entirely normal.

Emily · 10 August 2024

★★★★★ 5/5

Google

Want to rise a HUGE THANK YOU to Rumi Lepicheva, who supported us from the first steps of flat search till the end of the contract. Rumi helped us to find appropriate appartments, work out all steps to get the contract, supported during the contract period. Personal thank you very much Rumi for your professionalism and 24/7 support.

Artem · 2 November 2022

★★★★★ 5/5

Google

Amazing experience! It is tough house-hunting in London but Gabby at Foxtons Chiswick was very helpful and efficient. Took the pain to understand our requirements in detail, shared recommendations, then diligently identified options and painstakingly coordinated viewings! Thanks Gabby!

Sumod · 27 March 2024

★★★★★ 5/5

Google

We were looking to rent a property and Harriet was fantastic in keeping in touch, finding properties that suited us and just generally making the process less stressful and more enjoyable. Can't recommend her enough as an agent. Definitely has your best interests at heart and finding something that matches you as opposed to selling you a property just for the sake of it!PositiveResponsiveness, Quality, Professionalism

Stephen · 25 August 2021

★★★★★ 5/5

Google

Perfect service. Narean was very efficient with finding the perfect place for us, and he was being very helpful with all the requests we had, even if it wasn't a part of his responsabilities in the company. Highly recommend the company if you are looking for a quick result.

Pavel · 9 July 2023

★★★★★ 5/5

Google

An overall really great experience with Foxtons. Our agent Narean is very good at his job and was very helpful, friendly and professional from start to finish. He was always promptly available to speak with regarding any queries/concerns, which was great. I highly recommend Narean for your next move!

Bethany · 30 June 2023

★★★★★ 5/5

Google

I contacted Foxtons to look for a property in London. Harriet helped me from the beginning, she is extremely professional, polite, friendly and fun to be with. The viewings were actually so much fun with her!! She proposed several suitable properties and made all the process enjoyable!! Thank You Harriet for all your help,you are a star ⭐

Maria · 30 July 2022

★★★★★ 5/5

Google

The team at Foxton’s have been impeccable throughout the whole process of the sale of my flat. Catherine and Adam sold my flat quickly & to the perfect buyer. The sale process was seamless and they made it as stress free as it could be. I had fantastic customer service throughout. I would highly recommend working with them.

Jenny · 2 May 2025