Foxtons London reviews

★★★★★ 5/5

Google

Joseph found me the perfect flat. Since I was moving to London out of country I was worried I wouldn't find a place that suited my needs. However, Joseph took the time to find out what was important to me, what style I was looking for and what amenities nearby were priorities. He was in constant communication with me and was 100% honest with what he was showing me. Any time I had a question, he was there to answer it and made me feel confident about the move. Moving in general is stressful and having Joseph help took a lot of the stress out of it. I would highly recommend Joseph to anyone.

Katie · 2 November 2022

★★★★★ 5/5

Google

Recently sold and bought with Foxtons Chiswick. Adam O'Leary endlessly helpful and approachable, especially with managing solicitors at both ends of the chain. He managed to keep the seller on side after our initial buyer withdrew following uncertainties resulting from changing government regulations, and still made the sale despite changing market conditions. His colleague Ryan Carter Thompson also helpful with practicalities such as arranging evaluation visit and EPC etc - clear and regular communications. Thanks to Foxtons we are now settling into our new home!

John · 27 January 2024

★★★★★ 5/5

Google

Chloe and the Foxtons team were great to deal with. Application process was really smooth.

Niamh · 6 April 2026

★★★★★ 5/5

Google

Even though I will not rent with Foxtons this year, Rumi is an agent that is worth mentioning, and an agent that I would like to see in any branch or agency. Rumi is one of the most efficient agents I've ever seen. Always replying instantly to any voicemails, e-mails, also sending over videos and information, within minutes, knowing all the details to every single property. She tries to work ways around to make things potentially work, and personally, I really appreciate a problem-solving oriented person such as Rumi. Without any doubt a really valuable asset to Foxtons. A 5 star agent, without a single question.

Joana · 3 September 2022

★★★★★ 5/5

Google

I contacted Foxtons looking for a place to live ASAP. Joseph was super attentive and listened to all the details for what we needed. He waited so patiently while we toured a flat for almost an hour, but I think he sensed we needed something different. That same day, Joseph told us about a property that we thought would be perfect. It absolutely was! Paperwork and communication went smoothly. Everything was signed and done by the end of that same week. I can not thank you enough for all your help. This has been a wonderful experience. We are so happy to be living where we are now.

Ejaynes · 30 July 2022

★★★★★ 5/5

Google

Adam O'Leary was a complete professional, from the first day he came to value the property to completion date. He was very knowlegable and helped me navigate the sale process. He was also very reliable, friendly and would respond to my query promptly. Asha Msabaa was also great. She kept me informed throughout the process. She was friendly, on top of things and always available to answer my questions.

Nathaniel · 23 July 2023

★★★★★ 5/5

Google

Joseph is an absolute legend! He provided us with many options for rental properties, he was always positive and happy to assist us, and really put us at ease with navigating the tricky london rental market. Couldn’t recommend him & foxtons enough as they truly are dedicated in helping you find your home. A home that will suit your needs and budget not to mention! Couldn’t ask for anything better honestly! Outstanding experience.

Annie · 2 March 2023

★★★★★ 5/5

Google

I had an excellent experience with Rumi Lepticheva at the Foxtons Chiswick branch. She was warm and friendly greeting me as I entered and seamlessly addressed my queries. She also gave me all the necessary information to make an informed decision on the flat I was seeking. Once I agreed to make the offer, she supported me in completing all the paperwork and payment required. Once I left, she was in quick communication with the landlord and reverted swiftly. Even when changes needed to be made to the dates I had requested, she approached me with a suitable solution that facilitated my easy decision to accept. Each time I contact her with any queries, she is quick to respond, including outside office hours. She is knowledgeable, reliable, solution-oriented and professional in the way that she delivers her work. It is a pleasure to continue to engage with her.

Zebib · 31 October 2023

★★★★★ 5/5

Google

I had a great experience, Chloe helped me find the perfect flat very quickly

Mahan · 13 March 2026

★★★★★ 5/5

Google

Good customer services. Especially Elise Garlick, she is kind and humble. Very attentive and understands the needs of her customer very well.

Sapna · 26 April 2024

★★★★★ 5/5

Google

I have been interacting with Rumi for my property search, the experience with her has been nothing short of brilliant, the amount of time that she gives, how she tries to ensure each of the requirement is met! I have dealt with multiple estate agents and Rumi is the best of them all.. she will be the first person I will call when I do the property search again..

Jai · 1 April 2023

★★★★★ 5/5

Google

Narean was an absolute pleasure to deal with throughout the lettings process. From the viewing all the way to finalising the deal.

Miki · 27 March 2024

★★★★★ 5/5

Google

Thank you Pedro for finding our new flat. Amazing costumer service provided by you.

Loukas · 17 August 2024

★★★★★ 1/5

Google

One of the worst estate agents I’ve ever dealt with in my 10 years in London. They promised you with a lot of things before you move in and once you move in and pay and sign they will never do what they promised. My advice if you want to rent from this Sh&ty agent to record video of the person dealing with you. Rental manger (Andrew)👎👎

Mohamed · 26 April 2024

★★★★★ 1/5

Google

Can not be more disappointed than renting a flat from Foxtons Chiswick! They will be very kind and sneaky, will do everything while they will show you around the property that they have available for rent,  they will ask for feedback on how they are doing, if is there anything they can do to find us what we are looking for, they will tell you that everything will be done as agreed in the contract, and once they will have your deposit and the 1st-month rent they will forget about you and never will replay to your emails and  never will pick up the phone calls... So since they asked for the feedback I will write here everything that they need to work on, especially to work on the agent's behaviour... At the outset, I gave a long list of things that needed to be fixed. Here to start: kitchen flooring to be fixed and the tail to be replaced (as it has been missing even before the old tenants moved in, most probably they also asked for it to be fixed but never has been done), the bedroom doors are not closing so I can't call it as a bedroom since I'm not able to close it, the radiator isn't working since previous tenants used to live here, and you can imagine how cold can be in a room which the heating isn't working, mould persists everywhere and the lady named Harriet assured us that all these things are a job to be done in a max 3 days, including whole flat to be repainted - to get to a move-in date to understand that all that she had said was a lie. The keys are not done all the sets as needed to be done, and the agent Harriet is ignoring me and not replying to my emails. It is almost a month since we moved into a property managed by Foxtons and I'm still waiting for any of all these issues to be resolved and most probably the contract will end and they will not do anything, because all what they care about is MONEY and nothing else. The property manager seems to be very busy all the time as she is never available to answer my phone calls/emails. Supposed to be fully managed by Foxtons but apparently, we are fully lied to by Foxtons! I feel sorry to say all these things but as they behave so with me I with behave the same way... I'm not paying for things to be fixed by me, I'm paying for allegedly fully managed. Totally disappointed with the service provided by this Agency and also the agents there are very rude and If they see that you are not an English resident - they will destroy you totally and will treat you poorly. I do not recommend this agency to anyone and not wishing to anybody such an experience like I'm having now.NegativeResponsiveness, Quality, Professionalism, Value

Antonina · 25 August 2021

★★★★★ 5/5

Google

Our agent Joseph went above and beyond to ensure we could secure the property we can finally call home. Joseph was always available and extremely professional. He was really helpful and addressed any of our queries/concerns in a timely manner. Joseph was very friendly, understanding, and overall a great estate agent. We would definitely recommend you to get in touch with him ahead of your next move!

Ambra · 2 March 2023

★★★★★ 1/5

Google

Earlier today, I spoke with a member of your team regarding availability. I explained that I would need to briefly confirm details with my husband before proceeding, and I was assured this would be absolutely fine. However, when I called …

Sara · 13 March 2026

★★★★★ 5/5

Google

I dealt as a buyer with Zoe Ward of Foxtons Chiswick who was great throughout from viewing through offer stages to acceptance. Unfortunately my buying partner withdrew at the final hour but Zoe was very understanding and gracious about it.

Adam · 3 October 2024

★★★★★ 5/5

Google

Recently we had the tricky task of relocating to London. After several near misses we had the good fortune to come across Joseph at Foxtons. He managed very successfully to focus on where we were going wrong in our search. He turned things around for us within a week. We felt in safe hands from the word go and we love our new place. Thanks Joe.

Michael · 2 March 2023

★★★★★ 5/5

Google

Great service from Foxtons, Adam was very helpful and always available to answer any queries. Would definitely recommend.

Rami · 27 March 2024

★★★★★ 5/5

Google

I had a fantastic experience with Narean. His deep market knowledge, responsiveness, and tailored recommendations made my property search effortless. He took the time to understand my specific needs and preferences, and consistently presented me with properties that were a perfect fit. I highly recommend Narean in Foxtons if you are looking for your new accommodation.

Step · 31 October 2023

★★★★★ 5/5

Google

It’s the first time I’m giving an agency a 5 star because Dominic was helpful, knowledgeable and most importantly honest and passionate about his vendors and buyers. He took the time and energy to really help us through the process of buying. Thank you. 🙏🙏 …

Adria · 27 March 2024

★★★★★ 5/5

Google

Pedro really helped more than any other agent I’ve ever met. I’ve rented for over 5 years now in London and Pedro in foxtons made it feel so much easier and smooth than ever before. He went above and beyond to assist me in finding my dream home. His smart instincts resulted me in getting an amazing property in Chiswick under my budget that I can only ever dream of!

Victoria · 4 April 2025

★★★★★ 5/5

Google

I had such a wonderful experience finding a new flat with Rumi Lepitcheva from the Foxton's Chiswick office. I know how stressful looking for property as per your liking in London can be! And Rumi was just amazing in finding places I liked, supporting me with everything and a great advisor. She is absolutely brilliant at her job and knows her industry very well.

Joeleen · 2 November 2022