Trusted Agent profile · London
★★★★★
252 reviews across 1 platform
98 St Johns Wood Terrace, London, NW8 6PL
Part of Foxtons, see every office.
Foxtons's office in London, at 98 St Johns Wood Terrace, is rated 4.2 out of 5 across 252 reviews on 1 platform, including 252 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThank you to foxton who helped me keep my new home and sheryn who worked in the rental department I rented my new home and he was very caring during this process He has very good communication and is very successful in his job, he managed the process very well and did her job very well thank you again sheryn I recommend it to everyone
5/5
GoogleWe initially worked with Foxtons in St. John’s Wood for the sale of our apartment. The professional approach of Mr. Brian Bertola and Mr. Can Gelirli, who worked with us, was truly commendable. Their expertise in negotiation helped us sell the apartment at our desired price. The weekly reports on progress and the clear explanations they provided were instrumental in helping us make the right decisions. We also purchased an apartment through the same team. Their outstanding negotiation skills ensured the transaction was completed at the right time and price. It’s worth mentioning that the entire purchase process was completed while we were not in London, yet their handling of everything made it seamless with no issues. Although their commission may be slightly higher than other agencies, the service and support you receive are well worth it.
4/5
GoogleWe recently bought a property in W9 via Foxtons in St Johns wood and I would like to thank Sonya for all her help throughout the buying process. We were unfortunate on the first property we found as after the offer was accepted the seller disappeared. However Sonya manged to find us another property which we completed in September last year.I would highly recommend Sonya to anyone looking to buy a property - one thing that we did like about her was that she was not pushy at all like some of the other sales negotiators who i had experience in dealing with at Foxtons although they were at other branches. One thing that we were disappointed about was the letting side of Foxtons. We bought our property with tenants and Foxtons was the managing agent. Having bought our property we decided not to continue with the letting services of Foxtons. We were surprised they had no clue that the owners of the property had changed after we completed our purchase and it was painful and time consuming to get all the paperwork processed to take over the tenancy.
5/5
GoogleI received excellent customer service from Foxton's St John's Wood when my wife and I were looking to buy a property in the area. My estate agent, Sonya Chambers was extremely helpful - polite, courteous, professional and hard working. She kept me updated regularly along the way. Unfortunately, due to a change of circumstances my wife and I were not able to complete the purchase. However, when we are back on the property search we will definitely contact her, and Foxton's again!
5/5
GoogleHonestly, when most people think of Foxtons (or generally the stereotypical estate agent) words like arrogant, hard selling and untrustworthy come into mind. However, Sonya Chambers, at St John's Wood branch, was genuinely their for us when we were looking to buy a property - from start to end. Both of us agree she was friendly, honest, hard working and always kept us in the loop during the very stressful process. As first time buyers we never hesitated to ask her any questions. She was always straight to the point, clear and concise; and if she did not the answer then she would say so. We would highly recommend her to any of our friends who are looking to buy a house. Thanks Sonya.
2/5
GoogleI wish there were a box for "Appalling" as "Poor-Fair" is inadequate to describe my experience. I let my property out through Foxtons. Their hidden charges are enormous - for example, they charged me £250 for what they called "professional cleaners" who completely cleared my kitchen, throwing away brand new tea towels, utensil holders and cutlery, and food items such as coffee, tea bags, rice, spices, sauces etc. The let was a short term let of 3 weeks and I had NOT instructed any "professional" cleaning to be carried out as it had all been done 3 weeks previously! The cleaners also defrosted my fridge, again without my permission, using a knife to speed up the process by chipping away at the ice. Inevitably they punctured the freezer lining and the whole fridge freezer - only 12 months old - had to be replaced. Obviously we also lost the contents of the freezer. It took them 3 weeks to replace the freezer, in the height of summer, so we couldn't even keep the milk cold. It also took in excess of 30 phone calls. Calls were generally not answered, or if they were, promised action was not taken. The inventory was completely incorrect and failed to record what was in the flat at the time the let took place. My cat could have done it better. I know that they also charged the tenants for many items which they had not been told about in advance. Avoid Foxtons at all costs. Terrible.
5/5
GoogleI was delighted with the service provided by Sophie on Monday 4th January. Sophie helped me throughout the whole process, from discussing my property requirements early on in the day to staying late in order to complete the deal. Sophie was friendly, professional and knowledgeable; all of which were much appreciated. For questions that I had about the property, Sophie actively found the answers and let me know ASAP which was very useful in my decision making process. Thanks again.
5/5
GoogleA gentlemen called Kian has been helping us in our property search. He has kept us appraised of properties that match our requirements - he took the time to find out exactly what we are looking for, both on the phone and during visits to properties, so our time wouldn't be wasted on unsuitable properties. He keeps in touch regularly and is always willing to answer any questions we may have. We have found him to be a really helpful agent who genuinely wants you to buy a property that you will be happy with.
5/5
GoogleAbsolutely delighted with the excellent service myself and my daughters received from Deborah Stanton of Foxtons in St Johns Wood office. I like to mention the brilliant local area knowledge Deborah had and my daughters bought their flat over two years ago, and they are so happy with their purchase. Deborah Stanton is helping them again to buy another property and she has been so hard working to help them to buy the second home. i honestly can not praise Deborah enough for all her kind and genuine help to us.....Thanks so much Deborah
5/5
GoogleWe have been dealing with Senior Short Lets Negotiator, Marina Bozzo, who found us exactly what we needed upon our first viewing. We were not expecting this. Marina's interpersonal skills, alongside her professionalism and empathy for her clients are truly unique. A prospect of returning to London after spending some years outside was accompanied by a certain level of fear that we may not be able to find anything suitable within our budget range. Marina's commitment to helping us find our new home has been evident from the minute we met. She came highly recommended by one of our friends and we have recommended her to other people since. Thank you Marina!
5/5
GoogleAlessandro was great. Wouldn't actually have secured the flat (to rent) without him. I know Foxtons has a reputation for aggression on the market (though it's true their fees are rather high) but every aspect of dealing with them has been efficient and stress-free. We love our new flat.
Hi Ben, thank you very much for taking the time to leave your feedback. We're very happy to hear that we helped you find your new home - and proved that our reputation isn't always just. Thank you!
5/5
GoogleI was recently searching for a flat in the Maida Vale/St Johns Wood/Queens Park area, and worked with Kian Gerami at Foxtons. Kian is incredibly helpful, enthusiastic and energetic, and left no stone unturned in trying to find me the right property. He managed to identify and get me access to properties well before anybody else. I would like to thank Kian for all his hard work and assistance, and I highly recommend Kian to both buyers and sellers.
5/5
GoogleWe initially worked with Foxtons in St. John’s Wood for the sale of our apartment. The professional approach of Mr. Brian Bertola and Mr. Can Gelirli, who worked with us, was truly commendable. Their expertise in negotiation helped us sell the apartment at our desired price. The weekly reports on progress and the clear explanations they provided were instrumental in helping us make the right decisions. We also purchased an apartment through the same team. Their outstanding negotiation skills ensured the transaction was completed at the right time and price. It’s worth mentioning that the entire purchase process was completed while we were not in London, yet their handling of everything made it seamless with no issues. Although their commission may be slightly higher than other agencies, the service and support you receive are well worth it.
1/5
GooglePlease consider this a warning from a 20 year old student that just moved in London. Foxtons has found us a good property, but living into it has been a nightmare. They are supposed to be 'managing the property', when actually every time I call to reach my property manager she is not there. Lets do a list of all the problems we've had. First, we arrived at the home and the previous tenants had left ALL their stuff (not even talking about hygiene conditions). So we had to take everything (clothes, luggages, shoes etc...) and put it out on the balcony for them to pick it up - which they did weeks later ( WEEKS). Second, the electricity and water bill of previous tenants was not paid - so to who did it fall to ? Us. And now whats happening ? We need to coordinate with electricity provider and foxtons (which of course don't answer) for us not to have a cut of electricity/water. Third, no information was given to us when moving in. The inventory reporting was really incredibly bad, and when asked about the meters for water and electricity, they we'rent even able to tell me where it is !! Oh and did I forget to mention they plan to kick us out of the house in the middle of the contract :) ? Please everyone - that's a warning... be careful with who you go with.. Attached is a picture is all the stuff we had to keep on our balcony for weeks.
4/5
GoogleI worked with agent Alessandro Lombardo from the St John's Wood branch. He listened to my requirements and efficiently took me around five or six properties (including one wild card) within the allocated two hours. It was very clear from the start as he took out the map and showed me his planned route which was exactly what I was hoping for. I settled in one of them eventually. Alessandro and his manager William was very responsive to complete the deal after too. The only gripe for one star less is due to the price charged by Foxtons - it was the highest among all the agents I've contacted during the search.
5/5
GoogleI was delighted with the service provided by Sophie on Monday 4th January. Sophie helped me throughout the whole process, from discussing my property requirements early on in the day to staying late in order to complete the deal. Sophie was friendly, professional and knowledgeable; all of which were much appreciated. For questions that I had about the property, Sophie actively found the answers and let me know ASAP which was very useful in my decision making process. Thanks again.
4/5
GoogleI worked with agent Alessandro Lombardo from the St John's Wood branch. He listened to my requirements and efficiently took me around five or six properties (including one wild card) within the allocated two hours. It was very clear from the start as he took out the map and showed me his planned route which was exactly what I was hoping for. I settled in one of them eventually. Alessandro and his manager William was very responsive to complete the deal after too. The only gripe for one star less is due to the price charged by Foxtons - it was the highest among all the agents I've contacted during the search.
5/5
GoogleIt was a pleasure to deal with Ronald from Foxtons in St John's Wood. We found him highly professional, personable and friendly. He is always approachable and no question is too stupid. Buying a property can be a very stressful process, and he took the stress out of the process. He just went over and above. Not only in his communications but with his willingness to do everything he can do to help us. His advice has been extremely useful. We will definitely recommend Ronald and Foxtons to any of our friends and family.
1/5
GoogleTerrible customer service with a lack of communication and no urgency to resolve our issues. Received the flat in a terrible condition with no apparent cleaning or repairs done despite being promised. Lack of information regarding bills and meters in the lacklustre welcome pack. Overall a terrible experience.
1/5
GoogleHad the worst experience letting in London ever with Foxtons. Overpromising when signing the contracts for repairs that never happened. Then property management at Foxton's threads at bullying. Never returning calls, never fixing issues. You email the property manager 10 times before they even start to understand what the issue is .e.g. no hot water for days. It is always like a bot is replying to emails. After a year we ended the tenancy due to the property management failures and are being asked a huge amount that keeps being raised without any justification for cleaning. Again horrible communication and we have been always accommodating. Very dissapointing overall.
Hi Vasiliki, our Head of Customer Relations has reached out to you to discuss this further. We are sorry to hear you feel our service fell short for you. With regards to the deductions for cleaning, unfortunately these are at the landlords discretion.
5/5
GoogleSavannah has been the most proactive and understanding agent that I have ever had the pleasure of dealing with. I would absolutely recommend her services.
5/5
GoogleSavannah was the most fantastic agent - super helpful and accommodating every step of the way, and got us a fabulous place that we love!
5/5
GoogleAmmar was excellent in showing us something that was ideal for our circumstances.
1/5
GoogleCannot recommend Can from sales. Extremely difficult to work with and very disrespectful.
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