1/5
GoogleBad service, slow, zero feedback, not looking on the side of tenants at all.
Agent replied
Thank you for your feedback Marco. I am sorry that you feel as you do and we would welcome the opportunity to discuss matters with you.
Trusted Agent profile · London
Felicity J Lord London reviews
★★★★★
601 reviews across 1 platform
69 Church Street, London, N16 0AR
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at 69 Church Street, is rated 4.8 out of 5 across 601 reviews on 1 platform, including 601 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleJust had a viewing with Orphee. She was great and really informative
Agent replied
Hi Colin, We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
5/5
GoogleChris and Robert have been great - super helpful, can't thank them more.
Agent replied
Thank you for the detailed feedback Kimberley, Chris and the whole team at Stokey will be over the moon. Needless to say, should you know of anyone looking to rent or let a property, please do let us know as we would be only too happy to help.
5/5
GoogleExcellent service in letting both my properties consistently over the years. Recommended.
Agent replied
Dear Ben, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
4/5
GoogleGreat choice of sales and lettings
Agent replied · 26 August 2023
Thank you for taking the time to provide such positive feedback, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleGreat staff and good service. Online platform is really useful too.
Agent replied
Many thanks for the feed back Jade, it will mean a great deal to the whole team at Stoke Newington. Needless to say, should you know of anyone looking to let or rent a property, please do pass on our details as we would love to assist.
5/5
GoogleTrustworthy, honest and knowledgeable estate agents - would really recommend them.
Agent replied
Dear Holly, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Stoke Newington estate agents. Thank you again for your star rating! Regards Felicity J Lord Stoke Newington
5/5
GoogleReally attentive and committed service, with great support and advice throughout
Agent replied
Many thanks Toby for providing such positive feedback. It will mean a lot to the whole team at Stoke Newington. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleAn excellent service from the FJ Lord team- thanks guys.
Agent replied
Thank you for taking the time to provide such positive feedback Dean. It will mean a great deal to the team at Stokey. Needless to say, if you know of anyone looking to let or rent a property, please do pass on our details, we would love to help. Enjoy your new home!
5/5
GoogleProactive communication in a friendly and efficient manner
Agent replied · 21 March 2024
Dear Mr Hodgson, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. Felicity J Lord Stoke Newington estate agents
5/5
GoogleProactive communication in a friendly and efficient manner
Agent replied
Dear Mr Hodgson, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. Felicity J Lord Stoke Newington estate agents
5/5
GoogleExcellent customer service, efficient, friendly and effective.
Agent replied
Thank you again for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
GoogleHelped us through a fairly tricky exchange!
Agent replied
Hi Mr Malhotra, thank you so much for your positive comments about Felicity J Lord Stoke Newington! ! We wish you all the best for the future in your new home. Felicity J Lord Stoke Newington estate agents
5/5
GoogleGreat staff and service. Exceeded my expectations!
Agent replied
Dear Mrs Skrgatic, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. If you have any further questions, please give us a call. We're always happy to help! Felicity J Lord Stoke Newington
5/5
GoogleProactive communication in a friendly and efficient manner
Agent replied
Dear Mr Hodgson, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. Felicity J Lord Stoke Newington estate agents
5/5
GoogleFriendly and efficient service - thanks
Agent replied
Dear Mr Grew, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Stoke Newington estate agents
5/5
GoogleGreat, refreshingly non pushy sales approach.
Agent replied
Dear Mr Mayer, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for your star rating! Regards Felicity J Lord Stoke Newington
4/5
GoogleVery helpful and accommodating
Agent replied
Thank you for the star rating Josh, it will mean a lot to Chris and his team.. Needless to say, if we can be of any further assistance to you, or if you know of anyone looking to let or rent a property, please do pass on our details as we would love to help.
2/5
Googlebriefly popped into their office to get some details, very unhelpful and abrupt, they have taken over what used to be Brooks Estates who were great but rather not deal with this company again.
5/5
GoogleWonderful Estate Agent, Thank you for your help.
2/5
GoogleIt's an estate agents
5/5
GoogleVery good agent.
Agent replied · 28 January 2026
Dear Matthew, Thank you for your review. We appreciate your kind words. Kind regards, Laarni (Sales) Felicity J Lord, Stoke Newington
2/5
Googlevery true to last comment ,just want to get you to sign on the dotted line,church street branch n16.
1/5
GoogleRating only, no written review.
Agent replied · 20 March 2026
Dear Mercan, Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our agency did not meet expectations. We’d appreciate the opportunity to discuss this further and understand how we can make things right. Please contact us directly at 0207 923 0158 or do feel free to pop into branch so we can address your concerns personally. Your feedback helps us improve, and we hope to restore your confidence in our service. Kind regards, Laarni, Felicity J Lord, Stoke Newington
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Felicity J Lord London
Has Felicity J Lord won any awards?
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
