Trusted Agent profile · London
★★★★★
472 reviews across 2 platforms
Ground Floor 67-71 Goswell Road, London, EC1V 7EP
Part of Felicity J Lord, see every office.
Felicity J Lord's office in London, at Ground Floor 67-71 Goswell Road, is rated 4.7 out of 5 across 472 reviews on two platforms, including 471 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWorking with Charlotte Di Carli in Clerkenwell office could not be easier and fuss free. She delivers great customer service and is very straight forward when it comes to lettings. Have been working with her for couple of years and it has been a pleasure.
5/5
GoogleWe did viewings with Sam and appreciate his time showing us around three properties
5/5
GoogleWorking with Charlotte Di Carli in Clerkenwell office could not be easier and fuss free. She delivers great customer service and is very straight forward when it comes to lettings. Have been working with her for couple of years and it has been a pleasure.
5/5
GoogleWorking with Charlotte Di Carli in Clerkenwell office could not be easier and fuss free. She delivers great customer service and is very straight forward when it comes to lettings. Have been working with her for couple of years and it has been a pleasure.
4/5
GoogleVery good communication and friendly agent. Excellent knowledge of the area
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleHighly efficient and professional company!!
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleGreat working with you at Chiswick Gate Hamead!
Thanks for the review! KR AWL
5/5
GoogleThanks for all your help Hamead !
Thanks for the review! KR AWL
5/5
GoogleKnowledgeable, friendly and professional. Quality agents!
Thanks kindly!
5/5
GoogleVery professional and engaged.
Thank you kindly for the words, all the best Alex W-L
4/5
GoogleNice and pleasant experience! We found a nice apartment trough them! Would definitely recommend them! The agency fees are a bit more expensive than others, but they remain at your disposal should you have any trouble!
5/5
GoogleCharlotte De Carli did a great job helping me find a place quickly and negotiated on my behalf with the landlord. She works long hours and on Bank holidays and I was lucky to find her.
2/5
GoogleVery high fees and don't really care about what happens as long as they getting paid . Giving a bad image to FJL in the area tbh
5/5
GoogleGreat work by Charlotte @ FJL Clerkenwell, for securing a new tenancy. Have been working with Charlotte's team for 10 years, and they always deliver in a quality, timely and efficient manner. Well done :)
5/5
GoogleFantastic experience with Charlotte at Felicity J Lord. She got in touch quickly, was a great communicator and made all the paperwork/details easy to handle. I was very impressed and wouldn't hesitate to recommend them.
5/5
GoogleI have been working with Charlotte from the Clerkenwell office for a number of years now and her professionalism & attention to detail has been excellent. One of the better agents out there
5/5
GoogleThe service is all good and well organized throughout the whole renting process. The staff is really nice and efficient!!
5/5
GoogleBrilliant service. Very helpful and professional and would recommended anyone moving to London to rent/buy to use them.
1/5
GoogleAvoid at all costs
Thank you for your feedback. We're sorry to hear that your experience was not positive, and we would appreciate understanding more about what went wrong so we can work to improve.
5/5
GoogleA flurry of viewings, well handled negotiations securing excellent tenants with no fuss.
1/5
GoogleRating only, no written review.
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations. We would appreciate the opportunity to discuss your experience in more detail and understand how we can improve our services. Please feel free to contact us directly at your earliest convenience.
5/5
GoogleRating only, no written review.
Thank you ever so much for the five-star rating. If there is anything more we can do, please just let us know.
2/5
GoogleAlways taking ages to reply, quite disappointed
4/5
GoogleRating only, no written review.
Dear Vincent, Thank you for taking the time to leave a review to the Clerkenwell team. Needless to say, should you, or should you know of anyone, that requires assistance in selling or letting a property, please do pass on our details. Regards, Clerkenwell Fjlord Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum.
