Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Ilya has been so helpful

Ilya has been so helpful, from the first day showing us around the flat, to signing the contract and even help with the referencing. He has made the whole process much easier and stress free than it usually is. I’ve heard really mixed reviews about housing agencies in london, but I can’t fault our experience with Ilya, he has gone above and beyond.Thank you!

Dani · 3 November 2019

★★★★★ 5/5

Trustpilot

Excellent service!

While we were unfortunately outbid on the rental property we wanted, Ilya was extremely friendly, courteous, and professional from the outset. While we ended up securing a property elsewhere with a different lettings agency, Ilya made every effort to call and keep us updated with every step of the viewing and offer process while dealing with him. Thanks for all your help, Ilya!

John · 23 January 2020

★★★★★ 5/5

Trustpilot

Josh was super efficient

Josh was super efficient and helpful in my recent search for a rental property. I would not hesitate to recommend the service! Thank you.Carole

Carole · 3 July 2024

★★★★★ 5/5

Google

Felicity J Lord have been incredibly helpful in assisting with the sale of a property. In particular, Martin Press has been very communicative, professional and available throughout the transaction and has kept in touch at all stages by offering regular updates/guidance.

Myrto · 14 June 2023

★★★★★ 5/5

Google

Although I didn't make an offer for any of the places we have viewed, Luke has been really patient and helpful, and offered lots of follow up support

Andrea · 16 April 2024

★★★★★ 1/5

Trustpilot

Incompetent ripoff merchants

How this agency has a high rating on Google I do not know. They are incompetent and unable to carry out the simplest of tasks. A complete and utter failure to provide even the most basic of services. As a landlord, I employed FJLord’s management services and it has been a disaster. I cannot stress the incompetence of these people, and in particular, this office. Hidden charges, over charges, damage to property, the list is endless. D not use.

Richard · 6 February 2024

★★★★★ 5/5

Trustpilot

A big thank you to Muhammad from FJLord…

A big thank you to Muhammad from FJLord in Stoke Newington who has been working with me tirelessly for 3 months to assist in my house hunt! I received periodic phone calls from him to check in on progress with my search and to offer assistance as well as a plethora of potential spaces to view. I felt very well looked after, thanks again!

Olivia · 26 February 2019

★★★★★ 1/5

Trustpilot

Avoid at all cost

If there is minus score, I won’t hesitate to give them. Last year we rented a flat near old street. From the first day we checked in, they didn’t even care about the flat and client. We came to completely mess flat (no cleaning, broken doors, bad mold). Throughout the year, they ignored our complain about flat maintenance. When finally we moved out nearly 2 months ago, they even didn’t try to give back our deposit (ignoring our contact). We will claim a dispute after those exhausting effort and patience. Just beware to have a business with this agent.

Kartika · 23 May 2025

★★★★★ 5/5

Trustpilot

Excellent service

When being shown the property, our estate agent, Raj, was incredibly informative and enthusiastic at the property. We were bombarding him with questions and he continued to answer everything to the fullest extent. He was excellent! Thank you Raj!

Rhys · 3 July 2023

★★★★★ 5/5

Google

James Bastick: Many thanks for your support in helping us with finding a new flat for rent in a busy season. James was very helpful, also arranging viewings during the weekend, and clearly understanding our needs. James very well knows the market around Wapping and Limehouse (this is where we were looking for a flat). We would definitley recommend James. Once more many thanks!

Andreas · 15 June 2018

★★★★★ 5/5

Trustpilot

Sachin was amazing from start to finish…

Sachin was amazing from start to finish and really helped move things along swiftly! Thanks!

Hratch · 12 November 2025

★★★★★ 5/5

Trustpilot

Lily Porter

Lily Porter, first class service from this wonderful lady, always goes that extra yard, to resolve all issues, no problem is too big or too small, this lady is a true asset, for any employer, and her help has been immeasurable, thank you Lily your a true star.

David · 11 October 2024

★★★★★ 5/5

Google

A trustworthy, honest and friendly estate agent, which is not always the easiest to find.Really liked working with them especially Lisa is brilliant, one of a kind really helpful great communication which made the whole process enjoyable and easy. Thank you!

Mo · 16 April 2023

★★★★★ 5/5

Google

Professional in conducting and following up property viewings, especially Luke, who was positive throughout our process, and really seemed to understand what we were looking for.

Phil · 16 April 2024

★★★★★ 5/5

Google

Luke was very helpful, attentive and easy going , compared to other agents his manner with clients was very appreciated and made viewings a delightful experience.

Alban · 16 April 2024

★★★★★ 5/5

Trustpilot

Charlotte was an absolute delight…

Charlotte was an absolute delight throughout the process. My flatmate and I had been struggling to find the right flat for months. Out of all the agents we met in the process, none were as efficient, courteous and approachable as Charlotte. She went above and beyond what was asked of her to make sure all parties involved were happy.Highly, highly recommend!

Yara · 28 November 2019

★★★★★ 5/5

Google

I have had dealings with FJL for a couple of years now and have always had a good experience with them as people - this time a shout out for Muzaffer. Not so keen on their software for completing forms.

Pete · 10 August 2025

★★★★★ 1/5

Trustpilot

They stopped replying to calls and emails

They stopped replying to calls and emails once the keys got handed over. Flat was not properly checked before they handed it over. They are not interested in sending anyone out to look at the issues we are having. Quick to take deposit etc though....

Sam · 8 November 2022

★★★★★ 5/5

Trustpilot

Ellie Skargill was extremely professional and knows her stuff!!

Ellie Skargill was the most professional in her dealings with me. I particularly found her extremely helpful, especially when dealing remotely became a challenging experience for us both. She provided timely updates and relevant information when it was needed. She was courteous and patient and provided solutions when issues arose. I would recommend her very highly to anyone seeking a professional agent.

Tricia · 5 March 2019

★★★★★ 5/5

Trustpilot

Highly recommended

I have been with Felicity J Lord for eight years and have always found the service I receive exemplary. I particularly appreciate the sense of personal attention to any issues I may have. Most recently, Sally Livermore has been so very helpful and efficient in dealing with everything concerned with the letting and I would highly recommend the company.

GK · 27 May 2020

★★★★★ 5/5

Trustpilot

What a refreshing call this was

What a refreshing call this was with two of the the Felicity J Lord Staff, first was ruby who sounded so alive and welcoming a credit to the team and then passed on to Theodore Rotsa, who was equally as pleasant, Knowledgeable and very helpful indeed - if i am after a place in London these guys will be my first call for sure.

Simon · 24 October 2025

★★★★★ 5/5

Trustpilot

Great Team at FJ Lord.

What a great, helpful Guy Scott at Felicity j Lord Blackheath is. Asked for a simple valuation and got a thorough Market appraisal. Really goes well beyond the average service. The same when I rented from them, Scott dealt with everything very professionally. FJ Lord are providing a great service. Also dealt with Lisa and Justyna, Again, can't fault them. Thanks..

Ian · 11 July 2019

★★★★★ 5/5

Trustpilot

Thank You Bilal!

My partner and I dealt with Bilal at the Bow branch to secure a flat we'd found online. He was really attentive and went above and beyond to make sure everything was taken care of as promptly and painlessly as possible. We're both really happy with the service we received at Felicity J Lord, now happily settled in our new home!

Helena · 2 July 2019

★★★★★ 5/5

Google

Dealing with Danielle was a great experience, she was very proactive, knowledgable and quick to respond to any queries regarding the property. Would highly recommend this branch to anybody looking for a property as the service was outstanding.

Nedeljko · 14 June 2023