Felicity J Lord London reviews

★★★★★ 2/5

Trustpilot

Three-month fight for £500 deposit

Felicity J Lord (Greenwich Lettings) made multiple serious errors in our tenancy application and refused to engage in conversation in writing, resulting in a three-month fight for a full refund of our £500 holding deposit, which was eventually gained thanks to the perseverance of the Property Ombudsman. Firstly they didn't progress our application or process any documents for over two weeks after we paid the deposit, and did not respond to calls or emails until we stated we would withdraw the application.They then quoted a move-in date two weeks after the move-in date signed on the offer form, stating that the current tenants couldn't move out. This was then retracted when it was proven that this was against the offer submitted and accepted, as well as the advertisement of the flat which remained on RightMove.The branch refused to refund the holding deposit, despite two clauses of the Tenancy Fees Act being applicable to our case. They also claimed that we misunderstood the legislation.The refund was gained after the Property Ombudsman was contacted, however it took them two weeks to refund the money after they confirmed the decision. They claimed that they did not have my bank details, and requested my private data three times from different contacts within the company, raising significant GDPR concerns.We had an awful experience and only got our money back after a lot of stress and lost time. We are just glad that we saw the problems early in the process and didn't get tied into a 12 month tenancy agreement.

Tenant · 22 November 2023

★★★★★ 5/5

Google

I needed a plumber who can deal with (non gas) unvented cylinder as the hot water in my rental stopped working. The situation quickly became an emergency. Thankfully Mohammed was able to recommend me two contacts who were able to assist.

Sajan · 16 April 2024

★★★★★ 5/5

Google

Thanks for all your hard work and support. Yannick & Morgane

Mat · 12 August 2026

★★★★★ 5/5

Google

I dealt with Luke Jackman who has been outstanding in my dealings with him. He wasn't able to find a property for us in the end but he really went the extra mile in trying. Very professional and very responsive.

M · 16 April 2024

★★★★★ 5/5

Google

Luke Jackaman was incredibly helpful in our property search, being knowledgeable and forward-thinking about the apartments he showed us as well as the surrounding area. We would absolutely recommend him to anyone else looking to buy or sell their property

Jamie · 16 April 2024

★★★★★ 2/5

Trustpilot

Poor rental management company

Poor rental management company, who took well over a month to return our deposit because they had failed to contact the landlord and actually complete the check out. Incompetent at times with a refusal to read detail in emails or to log information on their systems, including fixes needed and dates of when they’d sent contractors out to quote for jobs (one gentleman came out three times to do the same quote whilst I had to hand slot in the broken blinds every night that we had for well over six months). One of the worst experiences was when they took over 14 days to fix and replace our boiler which meant no hot water at all (washing up included) in the winter. They would not be rushed and said we should use friend’s homes for showers- despite the fact we are paying full rent?! They used only one gas boiler contractor, they’d not briefed him on where the gas and water stock cock was which was located outside of the building (and worse, it turned out they didn’t even have this information on file) and he was not interested in finding it when he eventually got to us. I then spent over an hour of my working day looking for it, and found the location via my neighbours. He decided he didn’t have enough time to complete the job because it was nearing mid day. He couldn’t come back for another full week after that and then he failed to arrive because he had a driving accident (which, fine can’t be helped but equally he shouldn’t have been on his phone driving). After much chasing, when the installation was finally done, it was faulty so we were without hot water again and with an agency who were rude in their manner and not appreciative of who much time we’d wasted chasing them and hosting contractors to get this sorted. They then had the audacity to put the rent up- we should have been compensated. The most infuriating part was the agency’s rudeness and lack of empathy for the living situation we were in. Whilst moving out, and having given them the option of every day to host viewings for over a month, several of which they didn’t bother to turn up too themselves and where I had to show the potential tenants around, they demanded access on the last few days when we were trying to pack up, despite previously agreeing to give us a few days where we can actually move out. All because they’d not found anyone to occupy the flat which was over priced with serious damp issues, making my flatmate unwell. The final draw was the fact that we had to email consistently to get our deposit back because they failed to complete the checkout properly. It was well over a month before we got it back. They aren’t the worst agency I have had, and at times had good people who got things done, but there was a lot to improve.

Thyme · 3 September 2024

★★★★★ 5/5

Google

My best rental agency experience so far! Muzaffer was so helpful and friendly, highly recommended him!

Fenglin · 16 April 2025

★★★★★ 5/5

Google

I`d like to thank all the staff and especially Danielle for a fantastic job selling a house for me. The service knowledge and response time was second to none. as an investor who deals with estate agents all over the UK i`m well placed to judge them against others. Thanks for a 10 our of 10 job Raj SinclairePositiveResponsiveness, Quality, Professionalism, Value

Raj · 14 June 2022

★★★★★ 5/5

Google

Muzaffer (property manager) has been very helpful, answered all our queries promptly and does seem to truly care about the service he provides. I would recommend Felicity J. Lord over many of the other bigger agencies out there, as they actually help you and don't put all their resources to selling/making money quickly. This approach will make us a long-term customer of theirs!

Paulina · 16 April 2025

★★★★★ 5/5

Google

Buse Erdogan shower me two properties earlier this week. She is professional and informed, knew about the flats she was showing me and was courteous to the owner of one, that was in when we visited. Buse's correspondence before and after was good and I enjoyed meeting her, she's a well presented and friendly woman, whom I'd be happy to deal with again.

Michael · 12 April 2025

★★★★★ 1/5

Trustpilot

The Hackney branch is full of rude

The Hackney branch is full of rude, ignorant, and non-contactable people. Multiple promises of dealing with my deposit, which has now resulted in me having to file a dispute to the TDS. They are very quick to get people into the property, but when you’re moving out, nothing but pure ignorance. Everybody is apparently always in a meeting (or hiding). Don’t touch them with a barge pole. I will be taking this further and advise anyone to avoid them like the plague.

David · 13 September 2023

★★★★★ 5/5

Trustpilot

Great Service!

Recently let out a couple of properties with the Hackney Branch.The whole team was incredible, especially Annabel, Amanda and Jason. The properties had a few issues that needed sorting out and the team really went the extra mile to ensure that everything was resolved in a professional and efficient manner.Kept an open line of communication throughout and enabled the whole process to be as smooth as possible.A big thank you to you all!Would definitely recommend.

HHL · 30 January 2019

★★★★★ 1/5

Trustpilot

Flat viewing cancelled without telling me

I arranged a flat viewing with a Felicity J Lord agent. When I arrived I texted the agent who told me the property had been let. We had been discussing the property via WhatsApp so I could have easily been informed about the cancellation. Unimpressed, would not recommend letting through this agency unless you want to be hanging around for a nonexistent flat viewing in the rain!!

Megan · 21 January 2026

★★★★★ 5/5

Trustpilot

Amazing service provided by FJL…

Amazing service provided by FJL especially Bilal. He did a viewing for us after working hours as that was the only time we could see the apartment. We knew the apartment was perfect for us, thanks to Bilal for securing it for us. The online portal FJL have has really simplified everything. Our references were done in a matter of days. Really looking forward to moving in soon! Thanks from all the lads!

James · 29 December 2019

★★★★★ 5/5

Trustpilot

The best service

I want to express my gratitude to Greenwich (Lettings) Felicity J Lord especially Jordan-Louise Fuller. All stages from arranging the viewing to signing the contact were easy. Jordan was very supportive and attentive to details. She not only helped me find a new apartment, but also had an excellent negotiation with the Landlord (I moved in a week earlier than it was in the initial offer). Many thanks to Jordan and Greenwich team.

Mila · 16 December 2019

★★★★★ 5/5

Trustpilot

Great, 5 star service

I was looking for an apartment in Hackney area and had a great experience with Felicity J Lord, especially Patrick at the Hackney branch. He was highly professional and was very quick to arrange viewings. With Patrick's help, it took me 3 days (wow) to find a dream home, I would be happy to recommend Felicity J Lord to my friends and really anyone who is looking for an estate agent in London.

Dima · 11 August 2019

★★★★★ 5/5

Google

Hi , I dealt with Mohammed who was very professional and was also around to show me the various properties. He was very diligent and helped me find a property which I needed within two weeks of time. He understood my requirements and his client service was exceptional. Thankyou for all your help and best of luck. Best regards, Ankit

Ankit · 14 June 2022

★★★★★ 5/5

Google

Buse was very helpful and knowledgeable. Thanks for your assistance with my viewings.

Daryl · 16 April 2025

★★★★★ 1/5

Trustpilot

Felicity J Lord

I had emailed Felicity J Lord several times regarding several maintenance requests and I was completely ignored. There were several maintenance items that were supposed to be included as part of my initial offer and they were never completed. I had to do many of the repairs myself. The management here is awful and they will only contact you when they need something. Stay far away!

Jack · 7 May 2021

★★★★★ 5/5

Google

Great agency for any landlord. Muzaffer has been very proactive and helpful.

Sidney · 16 April 2025

★★★★★ 5/5

Trustpilot

Exceptional Customer Service

I have been been using Felicity J Lord for renting out my property for over 10 years now, and cannot recommend them more highly. On this particular occasion, I would like to thank Jean Piper for providing an exceptional customer service. Jean went beyond the call of her duty and helped with the removal of some of the old furniture from the property at a very short notice. Thank you Jean!!

David · 7 October 2019

★★★★★ 1/5

Trustpilot

Disorganised, lazy & incompetent

I find Felicity J. Lord's property management to be disorganised, lazy and incompetent. As a tenant, I don't have any authority over the selection of FJL and they take advantage of this. Every time I talk to a senior member of staff they act appalled and the lack of service we are receiving and yet, when copied in they are equally absent and don't seem to have any motivation to make things better. I wish landlord's knew how awful FJL's tenant facing services were but there is no mechanism for us to provide feedback to the landlord. The main issues I have faced are: significant delays in fixing maintenance issues; poor communication (lack of it, delayed response, rude in nature); no follow-up to ensure maintenance jobs are done and done well; no escalation measures when things are not moving forward/getting sorted; lack of responsibility, making it my problem to coordinate and follow-up with contractors repeatedly; etc.

Ashley · 20 June 2024

★★★★★ 1/5

Trustpilot

HORRENDOUS

A loathsome, crooked, inept company. We let our 2 bed flat in Stoke Newington and as the tenancy of our renters came up for renewal they disappeared- completely. nobody answered calls, nobody answered emails, the office was permanently closed. We could not get an answer from anyone on what happened at the end of tenancy. As such we had to deal directly with the tenants ourselves. After about 6 weeks they finally contacted us with no explanation as to where they had gone. We had, had to agree to keep the tenants on for a short period as there was no agent to handover at which point we were told that because we were now handling directly we were liable for several thousand pounds which we had to pay in order for them to release the very pleasant tenants deposit. Corrupt and probably illegal - I will never be abel to vocalise the stress this company caused me whilst pregnant and to then end up out of pocket. Also worth noting they push and push you to up the rent and fees paid by tenants, suggest you can get away without paying certain things and carrying out legal requirements and are literally speechless when you express that you want to price fairly and make sure the property is maintained and safe. How do these companies operate legally and in plain site?

Angewhale · 19 June 2024

★★★★★ 5/5

Trustpilot

An Le is a credit to Felicity J Lord in…

An Le is a credit to Felicity J Lord in Greenwich! I can’t thank him enough for his time and help throughout my search looking for a rental. He is responsive, professional and super friendly. I did end up finding another property with a different agent but I know for my next search I will definitely be coming back to Felicity J Lord. What a great experience. Thank you Anh Le.

Medway123 · 15 August 2019