Felicity J Lord London reviews

★★★★★ 5/5

Trustpilot

Great inventory from Sarah

Great inventory from SarahSarah Kelsey did a really good check-in, very detailed and professional but warm and friendly too. Noticed lots of little details I might not have spotted so really useful to have it all recorded on moving in. It was a superior check-in experience to others I have had with other letting agents, I would highly recommend Sarah.

Emma · 19 September 2019

★★★★★ 5/5

Trustpilot

Annabel Burkinshaw - Felicity J Lord

Annabel Burkinshaw was very helpful and kept us up to date with as much information as possible, especially through the referencing period.Annabel was very thorough and explained each process and made sure it was followed through.Thank you again for all your help, Annabel. I would also like to thank Felicity J Lord and Homelet for a excellent service. Liz

Liz · 3 January 2020

★★★★★ 5/5

Trustpilot

Felicity J Lord

We have several properties in our portfolio and have used David and his team at Felicity J Lord to look after our properties for several years. They always secure tenants in a promptly manner with no void periods. I would happily recommend them

Ketan · 13 November 2022

★★★★★ 5/5

Google

Bilal is definitely the most efficient and kindest Briton I’ve ever met. We finished all the contract thing within just four days. He helped me moved three huge luggages with a car although it was just four mins walk. It’s been a very over expected experience! Good job Bilal!PositiveResponsiveness, Quality, Professionalism, Value

Shasha · 25 August 2021

★★★★★ 1/5

Trustpilot

Lack of professionalism

I’m extremely unhappy with Felicity J Lord’s service. Despite my offer being accepted over a month in advance, the contract arrived just 2 days before my move-in date despite my multiple requests. I had to chase every step and was misled about payment methods. Indeed because my payment was being refused on the portal without any explanation, an alternative solution was proposed in order for me to get keys on the move-in day. Despite complying with these requirements, I was denied keys on the day. This lack of professionalism and coordination is disappointing and shows a complete disregard for customer satisfaction.

Meriem · 7 October 2023

★★★★★ 5/5

Google

We had a really pleasant experience with Felicity J. Lord. We dealt with Luke Jackaman who has been great, very attentive and helpful

Vincent · 16 April 2024

★★★★★ 5/5

Google

Me and my partner recently started our property search and Buse's help towards us was great. She was very informative about the properties they had available and also very knowledgeable of the area. We will definitely recommend Felicity J. Lord to our friends and family!

Eda · 12 May 2025

★★★★★ 5/5

Trustpilot

Rebecca McGarry has been a great help

Rebecca McGarry has been a great help in regards to getting issues with house maintenance sorted. There's still work to be done but Rebecca is still working hard to get what needs getting done, done to its best result. She is also very polite and delightful to talk to, and we very much appreciate her hard work.

Chaz · 31 January 2020

★★★★★ 5/5

Trustpilot

Scott was able to find us a place to…

Scott was able to find us a place to live extremely last minute and in a very small time frame. He was very helpful and was able to answer all of the questions that we had about the move to make it that bit easier. Couldn’t thank Scott and the FJL team enough for all of their help!

Annie · 10 July 2019

★★★★★ 5/5

Google

Thanks to Luke for showing me around properties in the Wapping area. Was kind, punctual and knowledgeable and would wholeheartedly recommend him.

Jeremy · 16 April 2024

★★★★★ 5/5

Trustpilot

I have been renting with Felicity J…

I have been renting with Felicity J Lord Blackheathsince 2012. It's always been a delight to deal with Lisa and the team. Contract renewing is a breeze and they always go the extra mile - an agency with kindness that is a rare find.I would highly recommend using Felicity J Lord Blackheath for all your renting enquiries.Adele

Adele · 2 December 2019

★★★★★ 5/5

Trustpilot

I have been with FJ Lord in Bow from…

I have been with FJ Lord in Bow from the early 2000s. I have always been very happy with their service. I would highly recommend David Greenslade. He has always found me wonderful tenants and is a pleasure to deal with.

Darren · 21 November 2022

★★★★★ 5/5

Trustpilot

Warm, Friendly, & Professional Service

Ilya was incredibly generous with his time and a friendly and warm face to greet my partner and I and show us around the flat. We felt comfortable and open with him to be about to discuss the details of the property as well as what we are personally looking for. Incredibly professional, knowledgeable and trustworthy.

Ebony · 14 February 2020

★★★★★ 1/5

Trustpilot

Worse than ‘Stath Lets Flats’

If you can avoid letting your property through this company I would strongly advise you to (it’s sadly less easy to be picky as a tenant in London). The service they provided was consistently unprofessional. We had raised issues and waited months for maintenance teams to visit, including for a leaky roof! I was asked to re-provide them with the inventory of the house despite being the tenant, because they had lost it (the agent even admitted to me this is unprofessional). Lastly, getting confirmation of the return of our deposit was a nightmare. Despite our landlord providing instructions to return it in full, they lost our bank details and required us to tell them how much we were owed from the deposit release …you’d think they should know this. Please avoid for the sake of saving yourself time as the landlord sorting out their incompetence - I can’t imagine the agency fee you pay them takes the stress away from letting a property.

E.H · 20 August 2023

★★★★★ 5/5

Google

I purchased my property with Felicity I Lord. Eduard was my estate agent. He was extremely helpful with viewing my property for a total of 3 times and answering any of my questions. He is well mannered, polite and friendly. Amy helped me excellently through the purchasing process. I would highly recommend Felicity J Lord for the service they provided.

Kerry · 15 June 2017

★★★★★ 1/5

Trustpilot

Update on the "Fawlty Towers" of estate agents

Update on my last review...As you can see, the manager of FJ Lord in Hackney promises to reach out and resolve the outstanding issues immediately. Nothing has happened. I received an automated email reminding me to renew the tenancy (which ended 6 weeks ago and notice was given several months ago. They clearly haven't registered this on their system yet, unbelievably) This shows clearly how there is ZERO followup with this company unless there's money in it for them and they simply do not act or behave in an honest manner towards landlords (and presumably tenants too) Avoid...

Pete · 16 August 2023

★★★★★ 5/5

Trustpilot

Gentleman estate agent # Charlie Saville at FJL Hackney…

Charlie Saville at FJL Hackney provided us with an excellent sales service. I can highly recommend him. Professional, courteous, knowledgeable and always promptly answered my calls. A very trustworthy gentleman estate agent. Thank you Charlie.

Customer · 22 May 2023

★★★★★ 5/5

Trustpilot

Highly recommend - Professional & Understanding

David Greenslade was extremely helpful to us in our search for a new flat in central London. He was always quick to reply, understanding of our needs and very professional in his approach. We will certainly be using only Felicty J Lord as our estate agents in the future. I would highly recommend. Many thanks.

Sorrel · 21 April 2020

★★★★★ 5/5

Google

Professional company- Mohammed has been very helpful and punctual. He answered all my queries and made sure to keep me updated.

Lauriana · 16 April 2024

★★★★★ 5/5

Google

Danielle has been particularly helpful and professional during all the viewings that we have done together. She has always followed up and made sure every question or enquiry has been answered. I would highly recommend dealing with the Wapping office at Felicity J. lord

Elena · 14 June 2022

★★★★★ 1/5

Trustpilot

Landlords: Stay away from this untrustworthy, incompetent company

Landlords: Do yourself a favour and avoid this company. We have been letting out our flat for the past 8 years with F J Lord and seen a strong and steady decline in their service. Therefore we are positively thrilled with our decision to NOT renew with them this time.Communication is lax or absent (they NEVER pick up the phone or return calls unless you complain to their head office). We notified them that our tenants were leaving many weeks ago but heard nothing, not even a proper check-out was offered and the remainder of our (pre-paid!) commission has not yet been returned.The only proactive communication was asking us multiple times to renew with them, including trying to make us stay by lowering their fee.However, nothing could make us go back to this company, and if I could give a zero star rating I would.We put a lot of pride in keeping the property well maintained and keeping a good relationship with tenants, but that is made difficult by such bad management and communication from the agents.Let's see if they manage to refund the commission they owe us and arrange cover for the damage caused by the tenants they found for us.I will update this review accordingly...

Pete · 4 August 2023

★★★★★ 5/5

Trustpilot

After several weeks of searching for a…

After several weeks of searching for a property and being messed around by estate agents, it was refreshing to speak to FJL. My experience so far has been great. I'd like to give a special thanks to Lucy; she's been very understanding and friendly, has answered all of my questions/concerns and secured me my perfect property.Thanks again!

Roxy · 20 April 2019

★★★★★ 1/5

Trustpilot

Dreadful Communication

We made an offer on a place listed as chain free by FJL (though apparently it wasn’t chain free and this was just a lie).The offer was ignored for two months, with FJL needing to be prompted for updates regularly. If the vendor needs time to think, that’s normal, however Felicity J Lord were extremely poor at keeping us up to date and would frequently go weeks without letting us know if the offer was still being considered.Eventually when we set a deadline, FJL requested an extension to that deadline for a few days, before once again ignoring the new deadline, ignoring calls and failing to get in touch once the deadline passed.

Ian · 28 July 2023

★★★★★ 5/5

Google

I would highly recommend Lee, she is very professional and I have experienced some really awful estate agents! She is reliable and even showed up early to the viewing. She is also always sending me very relevant properties. She is informative, transparent and reassures me with this process. Thanks

Jenn · 25 August 2021