Felicity J Lord London reviews

★★★★★ 5/5

Google

Cyrus has been helpful and attentive with our enquires. Much appreciated with all the support his given.

Tuan · 16 April 2024

★★★★★ 1/5

Trustpilot

Extremely unprofessional

Extremely unprofessional, avoid. I viewed a place with FJLord and made an offer the same day. The next day, I received a call and written confirmation that the landlord has accepted my offer and an invitation to upload my documents and pay a holding deposit. I did this on the same day and emailed to let them know. I then had to chase them through calls and emails for a whole week to finally be told that the landlord has received a higher offer and has decided to drop me. The holding deposit is a commitment on both sides, not just the tenant and is a means to demonstrate it while the referencing process is undertaken. A landlord or an agent has no rights to accept another offer while a holding deposit has been paid. And the fact that they wasted a whole week of my time avoiding my messages is completely unacceptable.

Diana · 14 April 2023

★★★★★ 5/5

Trustpilot

Anh Le

Anh Lee has been excellent in sorting out a complicated situation. he listened carefully and understood fully. He then communicated effectively with relevant parties and enabled the process to move forward smoothly. My son is very shortly now able to move into a rental property due to Anh Le's effective intervention, Thank you.

Nicki · 10 June 2019

★★★★★ 1/5

Trustpilot

Did not receive the deposit back yet

Felicity J. Lord Bow team was great from the moment I step into the agency until the end of the contract. Hannah Payne and David Greenslate were thoughtful and diligent.However, as soon as I left the property on 01/10/2020, things changed. I have until now waited more than 50 days to receive our deposit money back, and it has been more than 10 days since their last communication. It saddens me to be ignored after letting the house for one year, and I would recommend caution for everyone thinking about using their services.EDIT: It's been more than 4 months (Feb2021 now), and not only did they fail to return our money so far, but also they have been ignoring our emails for more than a month. We have escalated the complaint to their rights level, and have also been ignored. Not we have filed a complaint with the Property Ombudsman.Do not trust them.

Felipe · 2 February 2021

★★★★★ 5/5

Trustpilot

Annabel was really helpful for us

Annabel was really helpful for us. We are not from the UK, and it has been sometimes a bit difficult to understand the UK law and how the rent market is working. Annabel took time to explain us with everything, she was answering with great flexibility and always helpful the best she can.

Marion · 7 May 2019

★★★★★ 5/5

Trustpilot

I had an issue with my blocked sink

I had an issue with my blocked sink , the property manager Mr Hasan Ali , was great , and dealt the issue with care . In 1 day issue was solved and happy home again . Thank you for your help , I wish you best of luck in future . Shawon barua 93 malting close

Mr · 8 October 2025

★★★★★ 5/5

Trustpilot

Really really great service.

Really really great service.Moving is usually difficult and in my experience estate agencies don't make it easier, but this time they did.Justyna Swatek and Sarah Kelsey were my main points of contact and they were always happy to help with any requests. Quick responses and very clear about the whole process.

Andre · 15 December 2019

★★★★★ 4/5

Google

Danielle did a fantastic job handling the sale of my property. She was great at negotiating the sale and secured a very good price. I found Danielle to be very proactive, dealing with any issues quickly. Throughout the process she was always on hand, communicating with solicitors and the buyer. She helped push the sale along and ensured it was as stress free as possible. I would highly recommend her to anyone thinking of selling their property.

Lucy · 14 June 2023

★★★★★ 5/5

Google

Danielle was amazing and helped us with browsing the latest properties to come to the market (even before they went online). She maintained a very professional attitude throughout and we had a pleasure working with her. Highly recommend 10/10.

I · 14 June 2022

★★★★★ 1/5

Trustpilot

Felicity J. Lord Bow - disgusting

In total:- Constantly lie- No feedback- Do not answer questions- Do not call back- Ignore emails and questions askedMore details:Everything is fine at the stage of searching for and signing an apartment lease agreement, but after the conclusion of the agreement, and especially at the end of the lease, it is absolutely disgusting. Perhaps it depends on the individual. At the time of the conclusion of the contract, I worked with Serge Openko, who then quit.At the end of the lease, David Greenslade was my agent. I do not recommend anyone to deal with him. As with Felicity on Bow.- They don't care about your requests. As example - I asked for the opportunity to have a cat - the realtor just immediately answered "no". Although, as it turned out, you can get a cat, I found out about this by talking directly with the owners of the house- When I was about to move out - my agent simply ignored all my messages, which is why they started looking for new tenants with a delay of 2 weeks - and then - because I wrote to the general email of the agency- The deposit and deduction for the last month was returned to me about 2 months after my departure. And then - only because I began to constantly write and call them and bother everyone I could - an agent, head of agencies, spacehaart managersAnd even then - not completely. I paid the full amount of the rent for the last month, having lived in the apartment for 2 weeks. The return that I received for the remaining 2 weeks (in theory) is 3 times less than it should have beenNobody gave me any explanations - they just ignore all the questions.- I received the checkout report only a month later, from the moment it was made, and then - only when I started to complain to the management- They constantly lie that one of them is on vacation, or he is not in the office and he will call back, they constantly lie that they will call back, ignore questions, do not give any information, even if they promise to do something on time - be sure - it will be fu**ed upIn general - instead of making it easier for me to move, they made it difficultI spent a lot of time and nerves just to get my money back, although it could all be done without problems within one week

Ilya · 6 November 2020

★★★★★ 5/5

Trustpilot

Superb Service! Surpasses all expectations.

Me and my Husband have been so impressed and grateful for the absolutely outstanding service we received from Gurmukh Panesar during our Property purchase.Me and my husband were in a very stressful situation due to Covid-19 travel restrictions, not being physically near the property, and unfortunately a very bad solicitor. However, very luckily for us Gurmukh has been so understanding, professional and friendly, and really went above and beyond to help us.Gurmukh offered excellent insight to the solicitor process (which we were clueless about) and even helped up receive packages and set-up wifi (without his help we would have had to have waited another 3 weeks to move in at least.) He also kept us updated every step of the way and was always easy to contact.I don't normally write reviews, but I felt this is the least I can do as we've been so impressed by the service from Gurmukh and strongly recommend his services and this company to all!

華さん · 5 November 2020

★★★★★ 5/5

Trustpilot

Amazing support and service.

F.J. Lord has provided service of excellence to me. I was looking for a flat in London with quite a few variables so I will not call my self an easy client. I was assigned with one of the agents, Anna, and I have to admit the process of finding a flat, making an offer to signing the contracts has never been so smooth for me. We did a virtual tour where Anna was more than detailed in her description, managed to get the flat at the rate I was able to request, all contracts, documents were singed off digitally and to date, I still get support from the agency for any queries I might have. Based on my experience with real estate, it's not easy to find agencies which will care for the landlords and also for the tenants as well for which I'm grateful. Post the tenancy of the flat I'm currently renting, I'm definitely looking forward to continuing my business with F. J. Lord. Highly recommended service.

Athina · 23 October 2020

★★★★★ 1/5

Trustpilot

Appalling rental managed sservice

We received the worst management service possible during the rental of our flat and it was almost impossible to obtain the refund owed at the end of the tenancy, taking over five months to be refunded. Never, ever use FJL as a managed renat service.

Dominic · 19 January 2026

★★★★★ 5/5

Trustpilot

Great, efficient service.

Gemma has been extremely helpful and transparent in helping me to rent a property.Gemma has provided all the details that I needed, and made the rental process quick and easy. Thank you for your efficiency and professionalism.I would recommend the team to others that are also looking to rent in London.

Alex · 1 October 2019

★★★★★ 5/5

Trustpilot

Great experience!

Chris was very helpful, and took his time explaining everything in detail to us as it was the first time we had looked into renting our property out. He answered all our questions and gave us the up most confidence in his and F J Lord's service. Would recommend highly!

Adam · 18 February 2020

★★★★★ 5/5

Google

I have been collaborated with Felicity J Lord, Wapping for one year. All the communications are very good with Muzaffer.

Ziming · 16 November 2025

★★★★★ 5/5

Trustpilot

Excellent Service FJ Lord Bow

I have been with FJ Lord in Bow for a few years now and my main point of contact is David Greenslade. David is very responsive and I would happily recommend him and his team.

Gill · 11 November 2022

★★★★★ 5/5

Trustpilot

Extremely professional letting agency

Extremely professional letting agency, Their Property Manager Jean is very quirky and attentive, last time she carried out a visit on our property and everything was as it should be. Efficient and pleasant.Plus their property portfolio is usually a step above many other agencies for usually a lower price.Highly recommended

Umberto · 11 February 2020

★★★★★ 5/5

Trustpilot

36 Susan Court Review- Jean Piper

Our house was inspected by Jean Piper. She helped us understand the process very clearly. She was kind enough to ask us about the issues with the property and considered our suggestions in our review. She was transparent in her conversation and the review she conducted in the property.Thanks Jean.

Tarika · 20 January 2020

★★★★★ 5/5

Trustpilot

We have had an amazing experience

We have had an amazing experience with Ilya. We had to move during covid and were not able to visit the property in person before moving in. Ilya quickly understood our situation and made sure we had detailed video tours, he solved all of our questions and helped us settle in as soon as we arrived. He ensured the flat was professionally cleaned, appliances were working, and some required painting was done before we even arrived in the country. He has been very responsive and helpful. Thanks Ilya!

Julieta · 21 August 2020

★★★★★ 5/5

Google

Mohammed was extremely helpful and attentive throughout the process. He was always reachable and made sure that our needs were met during the letting process. Couldn’t recommend this agency enough!

Ignacio · 16 April 2023

★★★★★ 4/5

Google

Luke Jackman was very helpful and gave his best to assist with our property search.

Ralica · 16 April 2024

★★★★★ 5/5

Google

Cyrus has been very helpful and always responsive to emails. Listens well on the phone

Michael · 16 April 2024

★★★★★ 5/5

Trustpilot

A token of appreciation…

I would Like to express my deepest appreciation to Felicity j. Lord and particularly speaking Louise Smith who was very professional, patient and very polite assisting me to rent my appartment in London. Louise is the excellent example of a real estate Manager who would Work meticulously and with great expertise to get things achieved with the best quality outcome. I would like to also express my appreciation to Hannah who works with Louise. I highly and strongly recommend Felicity j. Lord as one's real estate agency in London.

Nora · 4 August 2020